This place has to be the best experience I have ever had at a car dealership! It all started with contacting Zach Roberts, he was straight to the point and offered us a deal and when we met him in person, he was funny, and very knowledgeable of the Mazda CX-5. Any question we had he was on it. The best part of this all was the offer he gave me online was the offer I had in person. This whole experience was simple and easy. Elizabeth in financing also took amazing care of us. I would only recommend this dealership if your looking for a Mazda or Lincoln. Makes me want to get one for myself! My fiancé is very happy and still talking about the whole experience! read more

Worked with Jim, and overall experience was very positive. They had competitive pricing on a 2019 CPO CX5, which brought me in initially. Be sure to inspect the car for anything you don't like(both inside and out). There may be some issues on used cars(as you'd expect) initially, but it seems like anything you you bring up, they will fix. At one point I asked them about something potentially scraped on the underside of the car. Immediately they put the car on a lift and we got to take a look together and work through the problem. The same happened with me pointing out some dirty spots inside the car. Overall very positive experience, and would recommend. (Also the low sales tax versus other dealers around seattle is a plus). read more

I found a pre-owned Nissan and called the dealer. I spoke with a sales person named Jim, he told me the car was in great condition. I drove 35 miles to Olympia to take it for a test drive, to find out the navigation touch screen did not work, I told Jim that I would be interested in the vehicle if the screen worked. Jim told me that he would have Nissan check it out. Jim calls me this morning to tell me that someone put a deposit on it lastnight and the screen is fixed now. Wow! This is what puts a bad taste in my mouth when you deal with a salesman that should have communicated and at least allowed a discussion about a refundable deposit based on the circumstances. I sure won't be using this guy again or nor recommendations. After the Managers reply, it is evident that the salesperson told a untrue story to the manager since I never did decline to purchase the vehicle. I only declined to drive the vehicle only because the navigation was not working and that was one of the features we wanted in a vehicle and since it wasn't working I brought it to the attention if the salesperson and he said he would get it checked out. I also stated for him to contact me as soon as it gets repaired and he acknowledged that. I definitely won't be doing any business with dishonesty........... Simply put! I won't be back!!!!!...... read more

Purchased a used car from Fairway Motors, which is under Lincoln/ Mazda. I was told said vehicle passed a 100 point inspection. Since there was no sticker for an oil change, I took that car in to get one. Upon their inspection, they found multiple issues, including an oil leak and transmission service. All in all, about $1000 worth of repairs. Since the dealership had reached out to see I was enjoying my purchase, I let them know about the costs of the repairs from their "100" point inspected vehicle. Upon taking the car to get the oil leak fix, the other dealership found about $4000 in repairs because there is metal in the oil. I forwarded the email estimates to the person who had contacted me but have not heard a word from them. I'm never going to use this dealership ever again in purchasing a vehicle, new or used. I'm also warning my friends about the treatment we have received. read more

Disclaimer: I have purchased two vehicles here for my company within the past 18 months. I have had all of my post purchase service done on my personal Mazda, as well as the two work vehicles. Mazda makes great cars. That all being said; Today I took my Mazda 3 into have a recall taken care of. The work was free. I knew I was about due for an oil change and asked them to take care of that too. The price for the work was high - even for a dealership. But I know that Mazda does good service work from my past experiences. I picked up my vehicle and drove it the 5 minutes to my office. When I arrived, I used the double lock feature on the fob and noticed that my horn was very muted and squeaky (it sounded like child's toy). I called them and told them what had happened. The lady said they did not have time to look at it. I said I wanted to bring it right back and had just been there. She said OK. I drove there and she had a tech (not the one who did the work) came out and listened and said that I must have broken it somehow. He said that it might be a coincidence but that they couldn't have broken it. He did not look under the hood or ask me any other questions. I know that they shut down at 5:00 (I was there at 4:40) but there is no reason to not investigate a complaint from a customer who just paid you $130.00 and whose car horn stopped working right after you performed said work. You will get no more of my or my company's money. read more

Never ever gonna buy a used car from this place again. Test drove a car with no issues but had a check engine light coming on as soon as we were on the way home. When I asked a few days later how it is possible that all spark plugs were bad in a certified pre-owned car that "flew through inspection with no issues", I was told that it is not part of the inspection... Very disappointed, especially since they didn't seem to care about my concerns at all. read more

Olympia Mazda refuses to finance a car purchase for Oregon buyers. Cash purchase only for Oregon buyers. I have a 750+ credit score and willing to put 50% down on the purchase of a used car and according to internet sales manager Zach Roberts they can't finance any amount of the purchase. Zach claims that the Oregon DMV takes too long to process a new title so Olympia Mazda and their sister dealerships made the decision to not offering financing to Oregon buyers. Daniel Jenson another sales rep confirmed the policy of no financing for Oregon buyers. Cash only if you live in Oregon. read more

My Husband and I bought brand new mazdas here in 2013.. bought the service packages with them, Boy was that a mistake! I have never once had a good experience with service. They only have one person manning the desk, while he is friendly he is clearly not enough to handle the costumers in a timely fashion. No one ever answers the phone and I have had to walk out of there after waiting 30 min for someone to answer 1 question!! At this point I will just be taking my business ANYWHERE else. read more

The sales department is pushy and they will bombard you with multiple emails and phone calls before you get the opportunity to even finish reading what was sent. The service department is deplorable. You will be told that you'll receive a phone call within an hour but the call will never come. I was told three separate times that someone would call me back with a warranty issue, and not once did that follow up call come. read more

I had previously purchased a Mazda 6 from Milam Mazda in Puyallup and was very happy. Since I live in Olympia I thought I would try here at Lincoln Mazda of Olympia. My sales person was Robert. I asked about safety features and traffic alerts. He said , as did their published information that they had two system that worked well. A city and a highway system. Also that the tom tom system for traffic was totally up graded. Well you guessed it neither work properly or at all. I showed them my video of my car running down boxes wrapped in aluminum foil the size of a car. Check YouTube. They said that they weren't allowed to do realtime tests any more. The active traffic screen just blanks out when you ask for real time information. I also feel like a fool for paying way to much. Do not buy a car here- go to Puyallup or elsewhere. Randy read more

I love my CX-3 Mazda I bought here and the service department takes good care of me every time I come in. It's nice not feeling taken advantage of. Highly recommend! read more

Recent experience at this dealership was less than stellar so I'm dropping a few stars. I went in looking for a used car for my daughter that was on their website, but when I got there I was told that it was actually in Yelm at their other dealership. BUT, as a previous valued customer (we've purchased two new vehicles here), they said they'd bring it back to the Olympia location ASAP, set it aside for me, and let me know when it was in. I didn't hear anything from them during the week, so come the following weekend I gave them a call to find out if they had brought it in so I could test drive it. Turns out that they sold the car and didn't bother to call or email... Also, no follow up to see if they had anything else I was interested in. I guess business must be booming. ;) read more

I bought a pre owned car from here and they didn't have the courtesy to clean the inside of my car. I didn't realize how dirty the interior of my car was until I got home. It had some rustic, orange stains on the visor. It was dusty inside, the backseats had some white dusty powder and the carpets were dirty as well. It was too much for me to drive back and request a detailing. Hopefully this is not a habit. read more

The team at Mazda of Olympia are great. They make the car buying process easy and quick. Chris helped me trade in my Honda for a Mazda 6 and he did a great job. There was never any pressure and he understood our guidelines and made sure we got what we wanted. read more

I recently traded in for my 2007 Subaru Impreza at this dealership. I test drove this vehicle and it was making a chirping noise. I have never heard this noise before and didn't know what it was, unfortunately for me. I told them I would purchase the vehicle as long as they fixed whatever was making that noise. The mechanic at this dealership told me it was a belt that he "fixed" and that the noise would continue for a while until the new belt became adjusted. So, and I know this was my fault for putting my trust in this dealership/mechanic (my first major mistake), I accepted the vehicle, believing what they told me about the belt. I've obviously since learned my lesson. About 2 weeks went by and the noise never stopped or lessened. So I went to my mechanic and it turns out the noise was the release bearing on my clutch and I need to replace the clutch. I've driven manual my whole life but, lucky for me, I've never actually had a clutch go bad on me so I didn't know what it sounded like. Now I do. I couldn't believe (although, it's a car dealership, so I guess I shouldn't be surprised) that the mechanic at Mazda of Olympia blatantly lied to me so they could get out of repairing the clutch. So, advice for you all, don't trust the mechanic at Mazda of Olympia. They refused to fix the clutch for free and only offered me the employee's discount to get it fixed with their same mechanic. Really, Mazda of Olympia? You think I'm gonna let that guy work on my car again?? Good things about Mazda of Olympia: I otherwise had a really great experience with my car salesman, Shade Clark. Or I think I did. I don't really know if you can trust a car dealership in general, but I tell myself he was one of the good guys. The finance women, Terry and Rebecca (I think those were their names) are great, too. Elizabeth, another finance woman, was very misinformed about what was happening with my car registration. That's another long story that I won't go into but it ended in me at the DMV with a very confused DMV employee. They also gave me a really nice loaner car when I traded in my vehicle (as the car I just purchased wasn't ready because the mechanic was "fixing my belt" *heavy eye roll*). Also, they have clean bathrooms. read more

I went in with an open mind and with no expectations. I already had a car but was looking for something that was fuel efficient considering the length of my commute. I also had a price range that I was interested in. I met with Tara who was delightful to work with. She was easy to converse with and kept my best interest in mind. While I didn't find anything in the Mazda line we sauntered over to their Nissan department where we met with Tony. We took a few on a spin then settled on a used 2015 Toyota. No one should ever go in expecting that things happen quickly but they were extremely efficient and very pleasant. They accepted my vehicle as a trade-in and worked with me to get me a deal that fit both our needs without feeling compromised. In no way did I ever feel pressured. I was able to drive away with a car I will find many years of use thanks to these two fine people. I have no qualms recommending their dealership! Thank you for making my car buying experience a very positive one! read more

After searching around craigslist and gravel lot used car dealerships for a few weeks, we ended up here and traded in our car. Test drove our new car and had all engine concerns taken care of and covered by the mechanics there. Our salesman, Chris, took care of our transaction, was honest and friendly. Took the time to make sure we were happy with our purchase. If you find your way over here ask for Chris! read more

I had a wonderful, stress-free experience with Shade and Chris. They were thoughtful, helpful, and kind, and really listened to what my auto needs were. I never felt pressured. Honestly I'd probably buy a car I hated from these guys, just for the experience. read more

WARNING!! Lincoln & Mazda is a dealership you need to stay away from. My wife and I purchased our first vehicle from them back in 2009, a used 2006 Subaru Outback. On our way home pieces under the car (plastic parts and minor) started to fall off, and our left front headlight went out.. When we informed the dealership of this they refused to fix the light but offered to pay for half of the cost. We have owned this vehicle since 2009. Our bank USAA has contacted this dealership many many times requesting the title of the vehicle but the dealership refused and never responded. Now I have to go out of my way to request the title myself from the Washington State DMV. You've been WARNED and I bring into question their business ethics and practice. read more

If I could give a negative I would. They advertise vehicles online that are NOT ON THE LOT. Make sure you call ahead to verify the vehicle is actually there before showing up. read more

I planned to lease a Mazda Cx5 but got in the middle of "sales games" with the salesman trying to find out what my top dollar was so he could get the most possible. After three attempts to understand the pricing I called another Mazda dealer who gave me the lease price that was 30% less than Olympia quote and in line with what I was expecting in the first place. I drove much farther to get my new car from another dealer (Dougs Lynnwood Mazda) read more

I was in the market for a fun car after owning my rather vanilla Honda Accord for the last ten years. I've been looking at the MX-5 Miata for a few months, waiting for the price to come down on the new 2016's. Mazda of Olympia had the combination of trim line, color, etc that I was looking for, and recently dropped the listed price to a few bucks above invoice, so I went down to check it out. I dealt with Jerry Robertson and Bryan Swick. Bryan took me out for a test drive and did a great job of explaining the ins-and-outs of the car. You can read and watch reviews all you want, but it's really helpful to have someone there explaining the car's features. After driving and confirming the Miata was what I was looking for, we started negotiating. After a back and forth with Jerry, I essentially got invoice pricing on the car and a trade-in value on the high end of the KBB estimate for my Accord. Considering the Miatas were selling at sticker for much of 2016, I was happy with the deal. The sales tax is also lower in Olympia so that worked to my advantage. Bryan then walked me through the literature and went a little more in-depth on some of the features while it was being prepped and my paperwork was being done. The whole process was very quick. They followed up with a thank you by email as well as a phone call and a thank you letter in the mail. I also forgot my Good-to-Go pass in my old car and they sent it back up to me along with a Ghiradelli chocolate bar... which was a nice surprise! Overall, I liked the way they did business and I'd happily send folks down there if they were in the market for a Mazda or Lincoln. One tip - I went in on a Thursday and it was very quiet in the sales department. These places tend to be busiest on Friday-Sunday. Yes, you have to take a day off from work to go Monday-Thursday, but I found it preferable to previous transactions where I went into a dealership on the weekend. It was calmer and faster. read more

What can I say about these guys. I had such an amazing experience. Eveyone from our sales representive Don to the finance manager Brenda to the awesome service department. The sales experience made us comfortable and when the car we wanted didn't work they worked to find a car that we loved even nore that would work for our financial needs. The finance manager Brenda is amazing and super friendly. She made the financial process easy and gave us some financial insight that no one has ever done for us. The service department is awesome. Always takes care of our needs promptly and listens to what we need. I would recommend this organization to anyone. They have a customer for life. read more

We have enjoyed an exceptional buying and service experience with the people at Lincoln & Mazda of Olympia. We bought a used car from them a couple of months ago. The purchase was haggle free. We made a reasonable offer, they accepted it, and we were out the door with a nice car without the all too common back and forth BS. The sales and accounting staff were friendly and efficient. The whole transaction was what I would expect of professionals. After putting about 5000 mikes on the vehicle we had a standard problem with an emission component, which was not their fault. None the less they performed the repair at the cost of the component, something I didn't ask them to do, but they offered. The service staff was friendly and efficient, and the service was done quickly. They even called to give us an update on progress Lincoln Mazda of Olympia has earned my respect and confidence. They will be my preferred dealer in future dealings. read more

Ask for Shade! He knows his cars, doesn't trash talk other dealerships and is a bit on the ecletic side, which I adore. Super nice and authentic. Didn't push me! Went in once and several months later bought the car. Not once did he push me to buy a car. He waited till I was ready and when it was right for ME! The finance dept was also lovely!! I didn't want to spend all day in the dealership office. They did what they could ahead of time and got me in and out. Fast. Everyone was super friendly. I will go again if I need another car and tell others too. read more

My experience with this dealership was nothing less then stellar. It started with Zach Roberts. Zach was very honest, friendly and informative. He laid every thing out and the price was what he said it was going to be. He listened to what I wanted and was able to deliver when it came to my new Mazda CX-5. I would highly recommend Zach and Mazda of Olympia to anyone. read more

Delivered the car at 7:30 a.m. on Feb. 28. Warranty job supposed to take 2-3 hours. Asked them to look at a couple extra items, front end noise when brakes applied and rough idle sound. We stayed in area and shopped. Went back at 12:30 to find car still in lot. Explanation from Wendy was that the car on the rack was just getting finished. We left for home. Called late afternoon and was told by Wendy that the recall items were corroded on and were being soaked to loosen them up. Given list of 7 items that needed attention for preventative maintenance. Called Wendy next morning (Mar. 1)and told her to have 4 of the measures performed. She said they would get right on it. I had to call 5 minutes before closing time to find out that they needed a seal for the differential and that it was being overnited to be installed next morning. Wendy has yet to reach out and call explaining anything up to this point. No call at all next day. I decided to wait and see if she would, but true to form she never did. Called Sat. morning(Mar.3) at 9:45 and Jason said he would look into the status of the repairs. Said the service being received was not satisfactory and would probably be dealt with internally. 1:00 and still no return call. Called and talked with Service Manager Russell. He stated wrong seal had been ordered and spent yesterday researching and trying to find part. Vehicle wouldn't be ready til p.m. Said that he had 4 or 5 other complaints of Wendy not reaching out to customers when issues arose. Told me to see him at 4:15 on Monday(Mar 5) to pick up car. Arrived at 4:10 on Monday and waited 15 minutes for him to show up. Had to hunt him down and when he found out who I was he told me to go see Wendy to do the paperwork Huh? That's it? He looked at my expression and knew I expected more, like maybe a heartfelt apology. All he could come up with was " tell me what I can do to make it right." Since he knew what we have gone through to get our car repaired, one would think that maybe he could have thought of something himself to offer. I, being a little irritated by this time, told him that I won't beg for s*** and left him standing. Went and paid my bill. Hasta la vista Lincoln Mazda. read more

This is the second time we have had our Lincoln in. Both times they ordered the wrong parts and have had the car for over two weeks on simple matters. They are unqualified and make excuses for their people that order WRONG PARTS! how could this be TWO TIMES. We told them the first time that the bumper had been scratched pretty bad and was not like that when we brought it in. They don't know what happen? We told them a part that was not worked on was broken and taped by their workers again they denied. If Olympia was not so little and we had more choices believe me we would not of brought it there twice. Never again.. I will drive to another city to have serviced. This dealership is not what some of these people are saying. They give Lincoln Dealerships a bad name. Step in up Lincoln dealership of Olympia.. read more

I'm compelled to write a review because of the service department, not the sale part. I have been very loyal to Mazda of Olympia; I purchased the Mazda 5 back in 2009 and got all the services done including buying tires there. In June (three months ago), my Mazda 5 won't start from my garage and towed it to near a local mechanic. The cause of the problem was a battery and replaced it that solved the problem. The issue was that I bought a new battery in Mazda of Olympia the summer of 2015 - less than a year ago. I took this issue to the service department of Mazda of Olympia and they refused to take any responsibility. They claimed that the battery is nothing wrong with it. Even further, the service department said that they will charge me money to put the battery back into my car and possibly more money to find out what's wrong with it. The major issue is that the local mechanic, who fixed my Mazda 5, showed me a simple battery test that the battery is defect. The service department of Olympia of Mazda claimed that the battery was nothing wrong with it was outrageous. I told them I never come back there again! I still can't believe that they trashed a loyal customer like me for $150 battery. I didn't demand to reimburse for tow truck money nor 100% cash back for the defect battery. I simply asked for store credit by taking back the defect battery. They may save $150 by refusing to take responsibility, but at the end, they lost a loyal customer as well as writing my very unpleasant story in Yelp. Don't go there to get service. Sooner or later, you will get unpleasant experience. read more

Excellent to deal with, and handled request to trade in a,new Mazda with 200 miles for a different car. I'm was surprised at how well it went. They really seemed to appreciate my business; but then, we bought two new cars at the same time. I'm highly recommend them. read more

While living in WA I had a couple of issues with my Mazda CX-5 and took it to Lincoln & Mazda of Olympia. I always found their service staff to be very friendly and accommodating. They have a great waiting room as well! read more

I recently purchased a used vehicle from the Fairway motors site. they claimed qualified mechanics looked over the car and certified it ready to drive. I have already got it in my own mechanics shop and I am spending $750+ on and oil leak that can cause major problems. I bought the car as is but that should have been seen by any qualified mechanic. I am not a mechanic. When the salesman (Jordan) called me today me today to ask how the car was running I told him. He said well I guess its a good thing we gave you such a good deal. Really! I think your Sales staff should be honest and your Mechanics should be better certified. I will not recommend your business establishment to anybody I know. Mike E read more

My friend was working with a rep to get a car. She lives in Tacoma and he assured that if she comes down to Olympia, they will get her into the car she wanted. She managed to get there, spent a few hours to find out she couldn't get approved for the car she wanted. She didn't have a car to go home in so was stuck taking a bus from Olympia to Tacoma during rush hour. This could have been a much better experience if they pre-approved her and got it ready before she had to make the trip. read more

The trunk of our Mazda would not open and close properly. They figured out right away that the damage was minor and did not charge us a diagnostic fee. When they were getting ready to order us the part that was broken, they noticed that it was an easy fix. They fixed it right away and again, they did not charge anything. They are very honest and professional and I highly recommend them. read more

I spent a lot of time deciding on the perfect vehicle for me. I owned my last cat for six years, and wanted to make sure I would be happy with this one for at least that long. Jordan Timmerman was the perfect person to help me out. His product knowledge made learning the new technology in my new Mazda6 seamless. I LOVE my new car! read more

This really was the best car buying experience ever. We have 4 children under 7 and couldn't get a sitter, so they were all in tow. Spero not only had my new car ready to test drive, but he was kind, calm, and didn't make my family feel uncomfortable. He even helped watch the circus when it came time for my husband and I to sign all the paperwork. Spero led us on a great test drive designed to take the car through lots of different situations so we could see how it handled. He made the whole process easy- even sent us home with some delicious baklava his wife made! The only reason Lincoln and Mazda didn't get that 5th star was the woman who did the financing. We needed to get out quickly and we knew what we wanted. As soon as we made it clear we wouldn't be up sold on the premium package, her demeanor changed from friendly to sour. It was like one of those clowns that change their face by running a hand over it- she was 2 different people! As soon as she realized she wasn't going to make a large commission off for us, she was done with us. Didn't say another friendly word the whole rest of the transaction. In the end: SPERO = A+++ but the finance lady = D. Will definitely go back for our next car. read more

I'm so disgusted by the service dept. I've left 3 messages for a call back to schedule service. No response. It's been 2 weeks. The last message was left with a Human in the office with assurances I'd be contacted. Now I'm going to another dealer. Grrrr read more

Run!! Sold us a used truck and check engine light turned on same night we bought it. They REFUSED to cover all repairs THERE WHERE 3 different issues!!! We were told by our mechanic the codes had to of been cleared because these were not new issues. Randy is so rude to customers and does not stand by their vehicles.Stay far far away! **Please note their reply to my review is not accurate! Also, no repairs were ever done by us personally. The total cost so far for these supposed emissions issue,s as they state in their response, (crankshaft censor, EGR valve, EGR cooler, and bad fuel injector) is now at a grand total of $3000 less than a month after buying the vehicle from them... *** https://www.cars.com/dealers/84406/fairway-motors/ https://www.yelp.com/biz/fairway-motors-yelm?hrid=QJh4t_T_FLQ-AUFD0SPTJA&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) https://www.yelp.com/biz/fairway-motors-yelm?hrid=2CZR5NhXlglsSA9B5tCFFg&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) read more

My wife and I purchased our Mazda 3 from Tom helms he was very pleasant to deal with and made us feel very comfortable with no pressure. We will definitely deal with him for our future Mazda purchases. Thanks Tom! Scott and Val g. read more

We traded in our old car and got a brand new Mazda at an okay price. A month later the bank the contract was written to demanded an additional two thousand dollars. Olympia Mazda is using a con called the "bump" Next stop...State Attorney General's office. read more