After getting into an accident and having my car totaled, more stress was the last thing I needed. Luckily Chris assisted me in having one of, if not the best car buying experiences I've had to date. When I first went in I was driving a rental in which I was paying for out of pocket because I overlooked asking for rental car coverage on my insurance policy. At this point my car had not been deemed "totaled" yet, as the adjuster hadn't even been in contact with me. Chris showed me a 2010 Ford Fusion that was in my price range and had the comfort I was looking for. I only went to look as the car had yet to be declared "totaled", and though I was sure it would be, I didn't want to risk getting stuck with two car payments. Chris understood my concerns and worked out a deal with his manager in which I could purchase the car, having the final sale being contingent on the total loss of my previous one. I decided to purchase the car and was very pleased. The following weekend I went out of town as I usually do and to my dismay had the car break down on me. (Keep in mind this is a used car with over 100,XXX miles on it). When I contacted the dealership to inform them the car had already broken down they were as surprised as I was. In my experience dealing with car dealerships who sell used cars "as is", you are kind of screwed if you buy a car that breaks down on your shortly after purchasing it. And I will admit I was a little afraid they would tell me it "wasn't their problem, it is a used car, etc." Although that is not at all what they did. They had the car towed, at their expense, about 60 miles to their lot. Took a look at the car, and fixed it. During this time they maintained contact with me, and informed me every step of the way what was going on. When Chris called and told me what was wrong with my car he asked if I was able to come in to get a loaner car, until they could repair the part on mine. Of course I was happy to do so, but reminded Chris I didn't know when I could be there as I didn't have a car. Chris offered to pick me up from Centralia to bring me back to the lot to get the rental. I was able to get a ride once I was off work and when I got there, Chris had a surprise. My car had actually been finished and ready to go. They cleaned it again (though there wasn't much dirt as I had just bought it), and he even took me to the gas station and put gas in my tank. Overall a wonderful experience and will definitely go back when I go car shopping again. I would definitely recommend it to anyone. read more

Need a Mazda and you want to work with a professional and genuinely warm and caring sales consultant? Do yourself a favor and go see Greg Warren. After the recent success of brokering the purchase of a Mazda for my family members, I saw the value in purchasing one for myself. So I knew exactly what I wanted and what I was willing to pay for it including the acceptable valuation of my trade in. I had plans to contact 3 Mazda dealerships in the greater Puget Sound region and I started off with Olympia Mazda. I did a quick scan of the reviews for this dealership on multiple review platforms and it became quickly clear there is one individual who consistently rises to the top, and that is Greg Warren. I called the dealership asking if he was working that day and despite him being with a customer, he did take my call and confirmed that my purchase numbers were in the ballpark of a workable deal and all we needed to do is have my trade in appraised. Greg was able to convey my clear intents to both his boss and the finance manager where we were able to agree to fair terms and I was out of the dealership with key fobs in hand in just under 4 hours from start to finish with no wasted time in between. Greg Warren is everything a car sales consultant should be and clearly can handle the full range of clients from those who do not need hand holding and to those who do. Professional, knowledgeable, supportive and patient on top of being an all around great human being. Just ask him how he supports our community on his own time. A quick shout out to Jeremy (finance manager) who quickly handled the closing paperwork (another equally professional and genuinely warm individual) who is on top of his game and to the management team at Olympia Mazda for bringing in and retaining Greg and Jeremy. read more

FABULOUS experience at Olympia Mazda!! Tommy Helms was SO awesome to work with. He went above and beyond to help me through the process of getting into my new CX-5. I purchased my first CX-5 sport in 2016 at a different location on the Eastside where I live. It was such a reliable vehicle - it made me a Mazda lover. When I went back to that dealer, their pricing seemed way too high and there was no negotiating. I did a KBB instant value on my Sport to see what it was worth - that was when Olympia Mazda reached out to see if they could assist. Tommy had very competitive pricing on the new CX-30 which I initially went in to look at, but after test driving the 2021 CX-5 Touring, I was in love and had to have it. It's an incredible vehicle if you're in the market to buy or lease - I couldn't be happier! Tommy helped me get the best possible value for my old CX-5, and he worked hard to get me a great deal on the new Touring. Alan Zoutes, the finance manager, also went above and beyond to ensure everything was ship shape. In fact, he caught something that saved me even more money! I can't rave enough about the team at Olympia Mazda - definitely worth the drive for top notch service. (They even recommended an awesome sushi place for lunch just down the road from the dealership. It was delicious....) Thanks for everything, Tommy! I'm definitely a loyal Olympia Mazda girl. :) read more

I have not purchased a vehicle from LMMO, although I have met the salesmen on off-site sales, and ultimately buy a vehicle from their lot in Yelm some years ago. Even when the salesmen knew I wasn't yet in the market for a vehicle, but getting an idea of what was out there they were always wonderful. I'm disheartened to see reviews about used cars where it seems people believe mechanics and salesmen have a magical crystal ball that tells if a USED CAR will soon break down. I don't know about the rest of drivers but I know I have had a vehicle blow a head gasket while cracking out of my driveway in the morning. Never a sign something was about to happen. Had a vehicle I had just taken on a 300 mile road trip not start the next day because the rotor disentrigated in the distributor cap. Ran perfect the day before. The screw backed out, but no signs it was gonna give me a big eff you in the morning. If you expect a perfect vehicle buy new people. Can't afford it? Well learn about that hunk of metal you spend so much time and money on so you can check and fix it yourself. Knowing how to check and add fluids doesn't count. Or *gasp* pay to have an independent mechanic check the vehicle.....if a lot is confident in their inventory they will be ok with it. $90 pre-purchase check is worth possibly avoiding a headache. Just sayin. read more

My wife and I made prior arrangements with Olympia Mazda to look at a new 2020 Mazda CX-3. We would be driving in from 75 miles away and wanted to make sure they had a model we were interested in and that it would be ready for us. We were contacted by Marcus Jones, Assistant Sales Manager, who said they would have a car ready to show us, and he even took a video of it and emailed that to us. Very responsive and proactive. When we arrived Olympia Mazda Marcus had, as promised, the CX-3 model we were interested in out front and ready for us to inspect. The car would be for my wife and Marcus took her and showed her the car's features and operation. In the meantime I checked over the many excellent mechanical and electrical specs. Then we went for a test drive on both city streets and freeway. We both had the opportunity to drive while Marcus continued to explain the car's functions. Very impressive! Back at Olympia Mazda we told Marcus that we were definitely interested in the car and he went off to see about an offer. When he returned he presented us with an offer that was very in line with what we were prepared to spend. We accepted! The rest was routine. Our experience with Marcus and Olympia Mazda was excellent! We've never had a car buying experience go so smoothly and satisfactorily! We're satisfied customers! read more

Amazing car buying experience! I've always been skeptical and feared walking onto a car lot as I assumed I'd be exposed to high sales pressure and walk out purchasing a vehicle that didn't fit my needs. I communicated my vehicle needs and priorities to Spero and Randy in which I had an amazing experience thoroughly touring many vehicles in which I test drove the two vehicles of my choice for over 30 minutes each. The test drive consisted of city driving, freeway driving, and back country roads along the water so I could get the feel for the vehicles power, sportiness, comfort, handling, and features. ALL the vehicle features were explained to my and Spero assisted me in setting them up and customizing them to my preferences. This is the best car buying experience I've ever had and will only recommend and buy vehicles from Lincoln And Mazda of Olympia. The staff really focused on me, my personal needs and interests, and did not pressure any up-sales or attempt to stretch me out of my budget. Ask for Spero and Randy when visiting Lincoln and Mazda! My wife and I are trilled to be a proud owner of a Mazda 3! read more

My family and I went to Olympia Mazda about an hour before it closed just to browse what they had. Jeff (the internet manager) came out to greet us and showed us a few cars online. I found a car I wanted to test drive so at just about closing time Jeff and I hit the road in a 2016 Mazda 6. I loved the car and was ready to come back tomorrow to sign the papers for it because I knew it was closing time. Jeff, Elizabeth (one of the finance ladies), and the floor manager all stayed WELL past closing time so we could get a deal done, sign papers for the new vehicle, and clean out the old vehicle. I appreciate that my tired kids and I weren't treated as a burden for coming in so late. I received a GREAT amount for my trade in and I'm super happy with my new purchase. I've purchased many vehicles and this is BY FAR the best experience I have had. Jeff and Elizabeth are down to earth and awesome individuals. I'm not looking to purchase another vehicle anytime soon, but I definitely recommend anyone who is to look these two up! You won't be disappointed. read more

Chris Paudler has earned himself two loyal customers. From beginning to end our car buying experience at Mazda of Olympia was great all because of Chris. We've been driving a Mazda Protege that we LOVE for 10 trouble-free years and when it came time for something new we considered among, others, the Kia Sorento, a couple different Subarus, Ford Escape. Ultimately we came around to just wanting to stick with Mazda so we headed back to the dealership where we bought our Protege. I can't say enough about Mazda in general and if you're considering one, ask for Chris at MoO. He's knowledgeable, professional but approachable and easy going. He took the time to show us why the car we bought was the right choice. We ultimately made a great deal and are very happy with our CX-9. Jennifer in the financing dept was fantastic as well. She too was friendly and really knows her stuff and made that part of the experience quick and painless. We will recommend this dealership to anyone considering Mazda. read more

I'd like to take a moment to thank the team at Olympia Mazda for their outstanding service. I especially want to send a shout out to Chris who was the salesman that I worked with, for his amazing help and kindness through a process that we all know can be very stressful. Chris listened to my story, understood my needs and wants in a car, and frankly made the processes smooth and straightforward. Something I had not experienced three years before when in this position and while at another dealership. I went from driving a Nissan Rogue, to now a 2016 Mazda CX 5 Sport and I LOVE IT! This car is real quality, just like the experience I had with Chris and the Mazda dealership. I will not only recommend this place to anyone I meet who's looking for a car, I will also say that I am now a true believer in the Mazda brand and I will forever be a returning customer! Thank you Chris, and thank you Mazda of Olympia for my beautiful new car!!! I couldn't be more happy with it :) read more

We met with their salesman Jerry and had a great experience. When we first came in we just wanted to check this car out and find out about the price. We went for a test drive and at no time did we feel any pressure about buying the car or coming into the sales office to waste our time like the other dealers we visited that day. We simply said that we were still looking and that we would be in touch. He said thank you for coming in and we left. It felt good not to be pressured into sitting down and trying to get us to buy the car when we were just looking. We ended up going back to this dealership and buying that car. A lot of what helped us make the decision was Jerry and his mild and respectful approach with us. The finance person we dealt with was amazing as well we couldn't be happier. I would highly recommend this Dealer to my friends and family. Thank you Lincoln and Mazda of Olympia! read more

It was a shot in the dark when both my keys for a Porsche died,I swung in to see if maybe the parts manager could re activate my dead keys when I was greeted by a sales man, I KNOW you are now thinking what I was, "All I want is my dead keys to work and here comes the sale guy" I could not have been more WRONG,He introduced Himself, Shade (Like a tree =)) and then took 30 min of his day to google my keys,And how to fix them ,Walked me over to the service counter where the service guy (Also friendly and NO pressure) took care of my problem.Both men all the while knowing there was No sale to be made,All they offered was a hand shake and a "Have a great day" If you are in the market for a Lincoln or Mazda these are the kind of people I would 100% recommend . Just imagine the lengths they would go to if you were a valued customer. Good people to have on your team I think !!!!! read more

Recently purchased a vehicle from Olympia Mazda, and I must say on top of getting a more than fair price for my purchase. From the moment I walked on the lot (lets just say not exactly dressed for success) I received very prompt, and exemplary service both from Tommy Helms (sales consultant) and the entire team there at Olympia Mazda. Not only did i get my (barely used) vehicle below Blue Book value, but was also offered a (better than) manufactures warranty, which of course I jumped on QUICK!!! For ANYBODY (of all credit types) looking to purchase a vehicle this is (by far) the place to go!!! No hassle! In/out with exactly what you are looking for!!! Thanks again Olympia Mazda!!! I will never again need to endure all of the hassle involved by going elsewhere for my vehicle purchase!!! Sincerely, Elijah Erwin read more

After purchasing our used Lincoln MKX which we love , we had a few items that needed attention. I cannot believe how wonderful the staff is there. Leah in the service department got right on it and handled it wonderfully clear to the end. She knows her stuff and she definitely knows how to treat customers. The service crew is awesome, I which I could remember the name of the gentleman who took my car out with me and listened to all my complaints. He was patient and concerned. He worked on the car and did a great job. I feel their prices are great. I will not go anywhere else..it's a great feeling when you go in that a company now days can still make you feel like you are the only one that they care about....and your the only one that matters...give them a try, you won't be disappointed... read more

I did a lot of research to find my perfect car. I decided on my mazda3, gave Mazda a call and got right in for a test drive.... I purchased that same car, same day (Also it was my first car purcase) from Mazda of Olympia on July 1st. Tom Helms was the sales consultant helping me. He went above and beyond to get me a great deal on my new car. The whole experience was so smooth and easy, no pressure sales which was fabulous! He took me for a test drive, showed me all the features of my car, programmed my Bluetooth into the system all after the shop was closed... yes he stayed late to make sure I felt comfortible operating the infotainment system and if I had any questions.! I would recommend this dealership and Tom to anyone looking for an easy hassle free car buying experience! Thank you! ! read more

This place is top notch. Purchasing a car has not been a very good experience for me in the past. My salesman, Tom Helms was just the person I needed to assist me in my car purchase. Tom was so straight to the point and had such a great, no nonsense attitude. He really made me feel comfortable with what for me was huge purchase. They gave me a great deal on my trade in and the entire support staff was excellent. Dean, the Service Manager even gave a free card to repair a few small cracks in the windshield and the Store Manger, Randy set me up with taking care of some cracked leather on the driver seat. I am a proud owner of Infiniti g37. Thank you Lincoln & Mazda of Olympia. You have a great team and you made me very happy!! Keep up the great work! read more

We recently purchased a 23 Miata from Greg Warren at Dinsmore/Olympia Mazda. We had expected to return to make the financial arrangements but the general manager Tony Pineau and Greg Warren worked together to let us take the car that very day. Greg could not have been more patient and kind. He took my husband for a drive showing him the techie systems and then took me for a ride and we put the top down and laughed as our hair ruffled in the wind! We had a glitch with our insurance card being outdated but eventually we got it sent to Tony and we finalized the purchase. Greg is a thoughtful, kind man and never pressured us to purchase. He continues to help us answer questions to make the operation of our new car go smoothly. The Treats read more

I reluctantly reached out to Lincoln & Mazda via internet with interest in a car at the dealership. Shade answered my query, my questions and assured me he could work with me. He went above and beyond to make sure I had all of the information I needed to make an informed decision. Shade doesn't just sell vehicles, he forms relationships with his customers, finds out their needs and interests and is there through the entire process and beyond. Everything from the first contact, through the financing and in follow up with this dealership family as been amazing. Everyone here went above and beyond to provide me with the best care and service. I will always consider them first for my car needs in the future! read more

First time car buyer. People always talk about how car salesman will try to milk you for your money and it's never a pleasurable experience. But all I have to say is my first time purchasing a car, I felt so taken care of. Marcus, the manager of this dealership actually helped me out because they were short staffed and I'm so glad he did. He was so friendly and personable and wanted to make sure I was taken care of. I was on a budget and made sure I received my first car of my dreams. He also helped me get my insurance figured out as I was bawling because I was scared I was going to leave the lot empty handed. This was such a scary and stressful huge purchase for me but I felt taken care of. read more

I joined Yelp just to give these guys good reviews! Here is my google review My husband and I were looking at the new Lincoln MKZ. Unfortunately he was out of town so I went in on my own and was treated so much better than many other places we have bought cars over the years. I didn't feel like I was condescended to at all, just treated like a friendly neighbor or family member. They always remembered my name in the many times I went in, and seemed very genuine and sweet. I mostly dealt with Spero (sp?) but Jordan helped out once too. Everything was explained well to me, and I love the car. My husband went in to thank them for treating me so well. Overall, the best buying experience ever. read more