This was the best experience I've ever had with a garage. The team was honest, helpful, knowledgeable, and incredibly supportive. I would strongly recommend taking your business here. WOW what a fantastic team. You guys are the best....thank you so much! read more

The whole team was wonderful, especially Viveca. Their estimates were careful and accurate and the insurance company accepted their supplemental estimate as they got into the work. They were fast, clean, and easy to deal with. They finished within the estimated time frame. I was very happy with every detail of working with them. Recommend! read more

Team at Olympic Coachcraft was amazing. Especially Celene she made a horrible situation go as smoothly as possible. She was even able to price match OEM replacements parts. She and the team brought my car to near new. I highly recommend them. read more

Went in to get an estimate. Asked a question about the repair needed. The guy then the guy got agitated, pulled a clip board from my hands and walked away saying shit. read more

I'd like to thank Coach Craft for the amazing job they did with my Chevy EUV! They got my car in and out faster than I expected, and the results were absolutely beautiful -- you can tell they take real pride in their work. From start to finish, the team was transparent, communicative, and respectful, keeping me updated every step of the way. They gave me a clear estimate and turnaround time that simply can't be beat, and everything was completed exactly as promised. If I could rate them 6 out of 5 stars, I absolutely would. They've earned my trust and definitely gained me as a loyal customer! read more

Olympic Coachcraft - Body Shops Near Me - Santa Monica, California

Predatory Tow Scam & Rude Service -- Avoid at All Costs This dishonest body shop falsely claimed to be an official Mercedes-Benz partner and tricked me into signing for a tow. Later, they charged an outrageous $730 towing fee and $250/day for storage , and even added a made-up "prescan" charge (Photo 1). When I tried to retrieve the car, the staff named Celine were extremely rude , refused to explain anything, and kept pushing for payment . They also threatened that if I didn't sign a release by 12pm -- which included a predatory clause stating I'd be charged $15,000 if repairs weren't done there (Photo 2) -- they would close the shop and continue to charge storage fees. With help from the California Bureau of Automotive Repair (BAR) , we were able to avoid signing the contract, but still had to pay the ridiculous fees just to get the car back . This shop is full of scams and shady tactics. Avoid this place at all costs 这家黑心修车厂谎称是奔驰官方合作店，诱骗我签字拖车。之后收取了离谱的 $730 拖车费 和每天 $250 的存车费 ，还添加了根本不存在的"Prescan"项目 （图1）。 当我要求取车时，接待人员 Celine 态度非常粗鲁 ，拒绝解释，一直催促付款 。更夸张的是，他们威胁说如果我不在中午12点前签署一份包含"若不在他们这修车就收 $15,000" 的霸王条款 （图2），他们就关门 ，还要继续收存车费。 最后，在加州汽车维修监管局（BAR）的帮助下我们才避免签约，但仍然被迫支付这笔荒唐的费用才取回车辆 。 这家修车厂套路满满，极其不诚信，强烈建议大家避开 Este taller deshonesto se hizo pasar por socio oficial de Mercedes-Benz y me engañó para firmar el remolque. Luego cobraron una tarifa abusiva de $730 por el remolque y $250 por día de almacenamiento , además de inventar un cargo de "prescan" (Foto 1). Cuando intenté recuperar el coche, la empleada llamada Celine fue extremadamente grosera , se negó a dar explicaciones y solo exigía el pago . También amenazaron con cerrar el taller y seguir cobrando almacenamiento si no firmaba antes del mediodía una cláusula abusiva que decía que debía pagar $15,000 si no reparaba el coche allí (Foto 2). Gracias a la ayuda del California Bureau of Automotive Repair (BAR) , logramos evitar firmar el contrato, pero igual tuvimos que pagar tarifas ridículas para recuperar el coche . Este lugar está lleno de estafas y prácticas engañosas. ¡Evítalo a toda costa read more

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Went back for a 2nd job. I Had scraped one side panel. Received a very high estimate to repair 2 panels 'because it would be noticeable if only painted one'. Went to another shop. Repaired the one damaged panel. All is fine. read more

I BEG you to not go here. It took weeks for me to get my car back. When I walked up another customer was exasperated and yelling to not take my car there; unfortunately, I did. Took weeks longer than it should have, the door sticks when closing it, and I never got the sticker that goes on the door and was promised to me. I went to another place and completely different. Door replaced in a week, car cleaned and detailed. Night and day. This was over a year later and it took me back to how horrible this experience was, so I felt compelled to write a review. DO NOT GO TO THIS HORRIBLE SERVICE LOCATION. read more

TOTAL SCAM ARTISTS. DO NOT GIVE BUSINESS TO THESE UNETHICAL FRAUDSTERS. SEE OTHER REVIEWS. My 16 year old son was involved in an accident and an unauthorized tow truck (All City) showed up. They claimed that they were called by Lexus, but that was a lie. They took my car to "the only place open that takes cars at night", Olympic Coachcraft. If you decide not to let Olympic Coachcraft fix your car (and you shouldn't!), they hold it ransom until you pay them $1,800 in cash to release your car + other fees, as other reviewers have identified. I will be reporting them to the California Bureau of Automotive Repair, but please do not work with them. They should be ashamed of doing this kind of unethical business, preying on people after they've been in an accident and are shaken up. If they only way they can get business is by getting rogue tow trucks to funnel them business then they should close their doors and find another job. Clearly their work alone would not keep them in business, so they have to find ways to prey on honest people. Please do not work with them - ever. read more

PREDATORY! SCAM BUSINESS!! I have never had such a horrible experience with a business before. My car was towed there after a wreck. The front desk lady told me insurance would be reaching out to arrange the next steps. One week later, I receive a bill from them for $2,000. I went there with the title of car to negotiate and let them know I didn't have the money for such a high storage bill. The manager screamed F words at me and threatened to call the police (I'm a young, blonde, female and the manager was a heavy set tall, intimidating man). Next, I went there with a police officer to try to get access to my belongings in the car. They denied me access, then 10 minutes later, I get a call from the tow company that originally towed my car there telling me they had my car. I felt really manipulated. If my car wasn't there, why wouldn't they tell me? The entire experience was disorienting, frightening, and upsetting. If you check other reviews, you can find at least five other reviews in which people experienced the same thing as me- wrecked car towed there, trying to gouge people in vulnerable situations for an astronomical amount of money. Oh, and when I finally did get access to my vehicle at the tow company's yard, most of my stuff had been stolen. These people are criminals. Don't give them your business. I am filing complaints with better business bureau. read more

This is my second review for this company as it's well-deserved! Unfortunately, some bonehead hit my car while parked in a garage, resulting in extensive damage to the paint, passenger rear wheel well and bumper. I was sick about the damage as the paint is custom color, multi-stage metallic which appears as different hues/colors based on the light. To say it's next to impossible to match is an understatement. I immediately took it to Olympic Coachcraft as their service and body/paint work is the BEST in Los Angeles. As soon as I pulled up I was greeted by Anna who went out of her way to reassure me that they could bring it back to original. Throughout the process, Vivica, Selene, and Bob stayed in contact with me, updating me on the progress. After less than a week, I picked up my vehicle, all detailed like the first day I brought it home from the dealer. I feel incredibly fortunate I met Anna and the team at Olympic Coachcraft as they run a transparent, high quality, high value shop that ensures the client is 100% happy. read more

Olympic Coachcraft - Damage free after amazing work by Olympic Coachcraft! - Body Shops Near Me - Santa Monica, California

I have known Olympic Coachcraft over at least 10 years and have brought at least 4 cars to this shop over such period. Anna and her team have always been amazing in terms of cost, friendliness, insurance support as well as its workmanship. I cannot thank the management of this place enough to continually be committed to be the Neighborhood Shop that remains honest, accessible and affordable. Thank you again Anna. read more

this place is just terrific. Of course they do great work. But the people there! -- they're so patient, friendly, professional. They did an absolutely terrific job replacing bumper and other stuff on my car. read more

Olympic Coachcraft is the best! Fortunately for unfortunate reasons(living and driving in LA) I've used Olympic Coachcraft numerous times over the past 5 years when dealing with accidents, fenderbenders, and auto-detailing. I haven't written this well-deserved review till now(sorry Olympic Coachcraft!), but the team here is INCREDIBLE. Every time I've had an issue they deal with insurance, they give me advice on how to rent cars, I've even been given advice on how to shop when buying a new car, oh and they do great auto detailing work too! Their team is the best. Do yourself a favor and bring your car to them, they do great work, and the customer service is superb. Thank you Olympic Coachcraft! read more

Olympic Coachcraft - Body Shops Near Me - Santa Monica, California

Summary: Poor quality of work. Left parts that they didn't replace damaged from the work that they did do. The work took way longer than it should have. Although the ladies are very nice, they were not able to give accurate estimates of the when my car would be ready nor did they ever follow up on their promises to call me. Work: I posted a before picture to show the extent of the damage from the accident and as evidence that there was no prior damage to the areas that Olympic Coachcraft damaged during the repair. The body work itself is pretty good but who ever does the clear coat/detailing is careless. Both of my taillights have fading/scratching that is clearly from the circular buffing machine. All of the parts they replaced with OEM parts have swirl marks which suggests that they are not new and clear coat was never actually applied to the parts or the clear coat guy is just really bad at his job. There is also damage to my tint. The detailing person must have used a cloth with debris on it. The exhaust pipe has a large scratch on it and so does the new bumper. Timing: They took 4 weeks to do a job that I've had done at other shops in a week. I called them to see if it was going to be ready on time a couple days before they said it was going to be ready and they told me they needed to push it back a day. 10 minutes before the time they told me I could pick it up they call to tell me its not ready. I needed to the car for my weekend plans so I picked it up unfinished. They told me I need to bring it back for 4 hours the following week to finish the job. I brought it back to them to work on for 8 hours and it was obvious they hadn't finished detailing it. The passenger side of the vehicle was covered in watermarks. I choose Olympic Coachcraft because Subaru of Santa Monica recommended them. During my appraisal the manager impressed me with her attention to detail. Ironically, the damage details she pointed out were not even repaired. I didn't have the time to let them keep my car any longer so I didn't bother to mention these issue to them before leaving nor did I have confidence that they would rectify them after sending a vehicle out partially done twice with more then enough time to complete the job. read more

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My car's side mirror was knocked off by a hit and run driver so I paid a visit to Olympic Coachcraft. I got a reasonable quote right away and was notified as soon as the new mirror arrived. The repair itself didn't take too long and they even washed my car! The best part was that I felt comfortable the entire time. I have recommended this spot to anyone who will listen and will be a returning customer should I need to be. read more

My car was totaled and was brought to Olympic Coachcraft for storage. I cannot comment on their repair work as my car was non-repairable. However, I can vouch for their customer service. The accident happened on Sunday and by 10am Monday morning Viveca from the office had emailed me their findings after inspecting my car. She was there when I went up the next day and was patient and accommodating by having someone move my car for me so I could get the right angles for photos for my insurance company. Highly recommend this shop. Thank you, Viveca for making a hectic time more comfortable by your excellent customer service skills. read more

Just. Epic. Kinda inspiring, too. A very rare woman-owned body shop. Genuine integrity- also a rarity in the body shop universe. I've been ripped off too many times to count, 'cause I'm a chick and the male body shops assume I'm completely ignorant. They get all pissy when I call them out on their gyp. In sharp contrast, the owner, Anna Hyun, went out of her way to help me, precisely BECAUSE I'm a girl. She got sick of men taking advantage of female patrons, so her philosophy is to do right by girls for a change, doing whatever's within her power. But that doesn't mean she treats guys poorly. Just the opposite. I witnessed. The front office staff is all women, too! Anna also showed me how to make the best use of my insurance and the deductible, so I could keep my out-of-pocket costs to a bare minimum. Her approach was stupid ingenious- it never would have occurred to me. And I'm not easily amused. It turned out that I didn't need to use my insurance at all- yay! The splash guard thingy (or whatever it's called) underneath the front skirt of my 440i fell off in a half-assed way. I was dragging the unscrewed end of it everywhere, even while driving slowly. Called BMW Assist to get it towed to the dealership. But the dispatched technician inspected the damage, then made a call to Anna. It beat having to travel 20 mi, way bfe. She got me back on the road in 30 min, no joke. A bonus for me is that Anna's background is of specialized BMW training. She really knows insurance policies and the best way to avoid a rate increase or a LexisNexis ding. If you've read this far, thanks and good for you ;) I don't review. Ever. But I was compelled to. She's gotta lifer of me. Tell Ana I sent you and she'll treat you right. Ima def gonna tell my peeps. read more

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Do not go here!!! If you ever get into a car accident, call your insurance FIRST before you agree to anyone touching or towing your vehicle. Olympic Coachcraft does not provide clear guidance! I was involved in a car accident, and before I could call my insurance or AAA, Olympic Coachcraft arrived on the scene and began towing my car. I am not from the Los Angeles area and the car accident occurred at a busy intersection. I thought that this was the standard protocol: to get my vehicle out of the way of traffic. I was not asked if I had called anyone to tow my vehicle or if I spoke to my insurance. I was rushed into the tow truck and told I could call my insurance later once I arrive to the collision center. Once I arrived to Olympic Coachcraft, there was no guidance from the staff. They did not ask if I wanted my vehicle repaired there or if I needed my vehicle to be picked up to be taken to a different collision center. They do not explain anything to you unless you ask. I felt like they were taking advantage of me because I had no experience with this kind of situation. Now that I've been in this type of accident, I am fully aware of what I need to do and I want to make sure others are informed so they don't succumb to the same pitfalls I did. Insurance could send over an adjuster to any collision center your vehicle is towed to but in my situation, I wanted my vehicle transported to a collision center closer to where I live, since I am not from the Los Angeles area. I was not asked about any of this when I arrived at Olympic Coachcraft. If this is the collision center you end up at, make sure it is where you want your vehicle assessed and repaired. Do not sign anything until you have read everything thoroughly and asked questions! read more

My car turned out amazingly from Olympic Coachcraft after the back end was smashed by a trucking company coming cross country. Anna helped me with my insurance claim and they went above and beyond on the body work. My car looked brand new when it came back. read more

I had a bad experience there with them, the cost was too much and it didn't make sense with the accident that I had. The customer service was super bad, I by myself have to follow up on my car's process.NOBODY called me and when I asked them why you didn't call me, they told lie and said we called you, you didn't pick up your phone! I NEVER EVER OFFER THIS PLACE AT ALL! read more

My Subaru dealer service guy recommended this auto body shop. Unfortunately my car was considered a total loss so I had to go there to collect my personal belongings. The young man who helped me was kind and extra helpful. Shaune Finney not only took out the wheel locks from my car but also took out my damaged bike rack. He had to jiggle awhile to get it off. He helped carried it to my other car and placed it in with cushions. The whole time he calms me with assuring words about the process. He made my horrible day a lot brighter. We need more service people like him. read more

Anna and her staff did it again! Exceptional service. Fantastic end result! In a world where it's so difficult to know who to trust, you can 100% trust Anna and team. She's all about getting the job done quickly and honestly. Trust is the most valuable commodity in this business and Olympic Coachcraft is overflowing with it. Thank you Anna! read more

I've had 2 different cars that needed bodywork over the last 5 years, due to no-fault incidents. (2017 & 2021 during Covid lock down.) Anna, Viveca and her amazing Team at Olympic Coachcraft, have consistently been "the answer"! They are honest, reliable and they really care about their Clients. Anna has even offered expert vehicle advice in between utilizing the Shop. My first vehicle, a Prius, was perfectly restored to pass inspection upon lease return. And the $500 Insurance deductible covered everything. The second vehicle a Kia Soul, which literally lost it's Sun Roof on the freeway during heavy wind gusts, a day before the rare LA rainy season, and during Covid..... Again, the $500 Insurance deductible covered everything, (And The Insurance Agent was within pennies of their estimate.) But most importantly, after thanking Anna for my beautifully repaired Kia, a tow truck arrived with another vehicle that had been in an accident. Anna walked out to the vehicle owners and immediately asked if they were okay? It is their concern for all of their Clients, their honest communication, followup and excellent work where they "go the extra mile", that has impressed me. Thank you so much for being there! read more

I very rarely write reviews because quite frankly I don't have time but I can't express how much I truly appreciate Anna for her trustworthiness, candidness, knowledge and willingness to go over and beyond what is expected from an owner of an auto repair shop. As a woman, I have always worried about being taken advantage of by male dominated auto repair shops. Luckily, my friend recommended going to Anna after two separate car collisions and I am so grateful to have my go-to place that is not only female owned but managed by a true gem. Anna not only saved me so much time and money with my car but provided me with advice on insurance, finding auto parts and her honest opinion from an auto professional standpoint. I wholeheartedly recommend taking your car to Olympic Coachcraft - thank you Anna!! read more

ACE! Straightforward process. Very friendly. Honest. Transparent. Showed me exactly what had happened and what they were going to do with it. Now, of course the replacement part was like $10 and the labor was like $300. Yet, they were transparent about it. Again, super friendly. They went out of their way to ensure the job got done in the time that I needed it done by. They are forever my go-to for repairs.... knock on wood I won't be seeing again though! read more

Please do everything in your power to come here to Olympic Coach Craft. This is unlike any place I have ever been. It is female owned and clearly an honest place of business. They didn't even charge me for my quick touch up. The owner Ana was a baller and so friendly. The environment is warm and I was in and out without issue. This was my first time here and I am so happy to get to know them. Especially in Los Angeles where everyone wants to upsell, this was magical. I will never go anywhere else again for my vehicles. read more

My car was rear ended and I took my Mercedes here and they did a wonderful job. Very nice and easy going to work with would 100% recommend

Thank you Anna and Betsy for repairing my Mazda after someone hit my car. Car came out super nice and looks brand new again!! Thank you Olympic Coachcraft crews read more

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After a car accident, a friend recommended Olympic coach craft to me and my car ended with them for repair. Not only that this is a power house of a business run by women only, they are the best, of the best... I have used other body shops in the past, but have always walked away either thinking that I was ripped off or the work was not performed as best as it should have been.... But these women at Olympic coach craft rock ! They know the business inside- out and are honest, professional, super pleasant to deal with and very reliable. Anna and Viveca made things incredibly easy for me and I would whole heartedly recommend them to anyone who needs a body shop type repairs on their car. I am very grateful. Thank you ladies ! read more

My car was in an accident and was towed to Olympic Coachcraft by a driver who flashed AAA signage and claimed to be a AAA driver. Olympic Coachcraft then tried to get me to pay around $1,800 for a list of ridiculous and expensive things, like "sanitize interior at drop off" for $85, "prescan vehicle" for $234, "forklift" for $200, and many more. AAA wound up paying them something but I don't know what. The place took advantage of us, and that they would do business with that tow truck driver! That should tell you all you need to know. read more

I can't thank Olympic Coachcraft enough for fixing my Prius Prime. The people here are super expert at doing Toyota repairs (and I'm sure other cars, too) -I was referred here from the Toyota Santa Monica and I'm so glad I followed through with their referral! I had issues with the bottom coming off; it was scraping on the road sometimes when I would drive... that was the only issue I was aware of so I brought my car in specifically for that, but then they found a plethora of other issues with the front hood, headlight, etc etc. I was originally upset that they kept on finding these issues and that it took almost 2.5 weeks to fix but when I got my car back it was BEAUTIFUL. They even cleaned the inside and it looked brand new and after about two weeks of driving in it I feel grateful for their work. They were also always communicative in updating me about what needed to be repaired and how long it would take, etc. Thank you for doing such great work on my vehicle! read more

For starters, this dump has an "F" rating with the Better Business Bureau and it certainly deserves it. My Lexus service advisor recommended this place for a simple detailing job to maintain my beautiful UX - and what a mistake that turned out to be. I picked up the car and drove off, but quickly realized that it smelled like someone barfed in it and then tried to cover it up with cheap perfume. Next, I turned a corner into the sun and a diamond effect on the windshield nearly blinded me and almost caused me to have an accident (so they waxed the windows too!!). They didn't even vacuum the trunk, the steering wheel was sticky and disgusting and I still can't get it cleaned up right. Also, they didn't even attempt to buff out the minor scratch on the passenger side rear bumper. OMG, what else could go wrong!! If you need a detail - go somewhere else, or just get a car wash before you even think of taking your car to this disgusting, slimy and squalid dump that goes by the name of OLYMPIC COACHCRAFT. read more

DO NOT GO NEAR THIS PLACE! I was taken in by all the positive reviews - BEWARE! My dear son was in an accident and the 'friendly' tow truck driver - who said his name was Kevin Tong from Westside Tow - offered to take us to a nearby 'great, reliable' auto shop who would 'take care' of us. We followed him to Olympic Coachcraft and he put our keys inside the shop and we parked outside. Long story short, they didn't get us an estimate for several days and then...$175/day for storage and exorbitant repair estimate. Don't worry, they said ... the Insurance Co will take care of it. This unscrupulous business and others like it is a reason why our car insurance is so high! read more

After another shop botched my windshield replacement job, I trusted Anna at Olympic Coachcraft to clean up their mess, and she was awesome all the way. My new windshield had been installed on top of rusty metal by the previous shop -- long story -- so job #1 for Anna was to get rid of the rust and repair the metal. She sent me a lot of photos of this process to document what was being done, leaving no doubt in my mind that the rust had been taken care of. Then she consulted with her glass guy to determine how best to put the windshield back onto the vehicle, which is not easy when you're dealing with an old Land Cruiser, as I have now painfully learned firsthand. She had to figure out the best rivet size to use and various other details, and I was so glad she was able to supervise that part of the job as well. When I came to pick up the truck, it was so shiny that I thought it had been detailed. After having such a bad taste in my mouth from the previous shop, it was a relief to find true professionalism at Olympic Coachcraft. I won't hesitate to return if I need any body shop services in the future. read more

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I recently rear-ended another vehicle and damaged most of the front-end of my beloved 2017 Mazda MX-5 ND. Fortunately, no one was injured, but I was devastated. After careful research I decided, to my great satisfaction, to go with Olympic Coachcraft for the repairs. The estimated cost of parts and labor came perilously cost to a "totaling" of the car. Fortunately, my insurance company agreed to move forward with the work, and Olympic made sure all parts were OEM and not aftermarket. The attention to detail by the tech staff and the management of the entire transaction by Viveca was exemplary. I'm very detailed oriented and I was concerned about how the paint would match, etc. All work was A+ quality and all I could have asked for. I can recommend Olympic Coachcraft without hesitation. read more

After a car accident, a friend recommended Olympic coach craft to me and my car ended with them for repair. Not only that this is a power house of a business run by women only, they are the best, of the best... I have used other body shops in the past, but have always walked away either thinking that I was ripped off or the work was not performed as best as it should have been.... But these women at Olympic coach craft rock ! They know the business inside- out and are honest, professional, super pleasant to deal with and very reliable. Anna and Viveca made things incredibly easy for me and I would whole heartedly recommend them to anyone who needs a body shop type repairs on their car. I am very grateful. Thank you ladies ! read more

Anna is great, after an accident I had my car towed over here and she told me that it was totaled and so there was no point in them even trying to fix it. They could've told me that it was perhaps possible to fix it and started the work and billed me or my insurance company but they were extremely upfront and even gave me some really good advice on salvage value, advice which may end up making me a few extra dollars. Extremely happy to have interacted with this business and hope to be back one day. read more

This place is awesome. I had an accident with my Audi A5. A guy just hit me while turning from right rear bumper and ran away. Whole bumper looked really bad. And I knew I had to fix it but since I am a college student I did not want to pay too much money. I went to couple of different places and was offered two grands to fix it. I was about the give up and on my way to home I saw this place and decided to stop by. A lady came and looked at the damage and told me to wait a minute. Soon a worker came and wiped the damage for couple of minutes with a I don't know a special liquid or something and the whole scratch was totally gone I was really surprised and they did even not charge me for anything. I really liked their attitude and I will definitely recommend this place to everyone I know. It's so hard to find this kind of good customer service these days. Best place ever! read more

Anna was Amazing - she fix the car in a timely fashion and upon checkout noticed that the head light was fogging up due to unsuspected crack - she immediately call the car insurance and had them replace my lights. She is a honest business woman which is a rare find these days read more