1. Omega Morgan

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Fife, WA

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Crane services

Metal fabrication

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9 years ago

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King Cab Taxi

King Cab Taxi

1.0
(6 reviews)

Stay away from this company!!!…read more Here is what I just wrote to them as a feedback: I made a reservation yesterday for a taxi at 7:30 this morning in Fircrest to drive me to the Tacoma Dome Station. The operator said that because of the snow you were backed up but said that it should be fine and took the reservation anyways. He also made a special note that I would be waiting on Orchard street so that the cab would not have to go down the hill on the ice and save time and take less risk. Around 7:40 am this morning, after waiting for 15 minutes in the cold, I called your number to check what was happening since I didn't see the taxi and no one had called me. The operator told me that because of the snow, you guys were backed up and that I should make other arrangements. Basically I understood it as "Figure it out!". Guys, you don't do that to customers. No one called to me to let me know that you were not going to be able to send me a cab and honor the reservation. If you had called me early enough I could have arranged something. No other options were offered to me. The guy on the phone didn't apologize or try to help and figure out a way for me to get where I needed to go. I called you guys because of the snow and because I really needed to make sure that I would catch that train. If you know that there is snow and you probably won't be able to deliver what you promised, why do you even take reservations that end up make people angry and waste their time? At 7:30, Orchard street was clear and there was many cars driving by, almost like during a normal day. Finally, someone called at 8:13 am and said the cab was up the hill. I said that I didn't need the taxi anymore since my train had already left the station. The person didn't apologize or anything. Honestly, if you call yourself the finest cab service in Pierce County, I wonder what the other companies are like. Your company really need serious improvement in customer service, or even learn basic manners.

Well, they showed up on time which was a good start. The night prior, I had spoken to the guy on…read morethe phone and wanted a flat rate for taking me to work. (A busted head gasket during the holidays sucks) The guy said it will be no more than 25 dollars. I was also entitled to 10% which was also a factor. I arrived at work with a $30.50 tab. The guy seemed to have no record of this. I called the place when I got to work. They said that this was wrong and they would get back to me. They never did. My return cab also didn't show. And there was no phone call to tell me that they were there, obviously. I'll be calling someone else next time.

Omega Morgan - craneservices - Updated July 2026

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