Ruined my life…read more They messed up the same surgery twice in a row leaving me in pain over five years later. The only reason I haven't sued them is because apparently they mess up so much that the law firms in the area are all too busy to take on new cases.

I was in the emergency room at Swedish Medical Center in Seattle, WA, on June 04, 2025. I was seen…read moreby a Physician Assistant (PA) in the emergency room.. I have discovered that Swedish does not handle the billing for emergency room Doctors, Physician Assistants, or Nurse Practitioners. The billing service is performed by an unrelated entity called "Seattle Emergency Physicians Services." PROBLEM: I have never received any billing statement or detailed invoice from you; please email both to me. I've already reached my out-of-pocket maximum for 2025, so I shouldn't be responsible for any medical costs related to my emergency room visit. HORRIBLE PATIENT EXPERIENCE Since I have never received any billing from your office, I do not have (1) a client number or (2) an account number when I tried to set up my profile and provide you with my medical insurance information. (See pasted copy of your website below) This is completely unacceptable. Why wasn't my personal and insurance information provided to your office by Swedish Medical? As a responsible person, I have spent countless hours trying to ensure all my medical bills are paid. Swedish Medical provided me with different phone numbers for "Seattle Emergency Physicians Services." I kept calling and was on hold for over an hour each time. I spent three hours at various Swedish Medical facilities (Broadway and Cherry Hill locations), but no one there could help me. I was told again to contact your office. Now, I am on the phone, waiting once more for someone to answer. Swedish Medical and Seattle Emergency Physicians Services should be ashamed! How could a disabled or elderly person navigate this extremely fragmented and poor-quality billing service?

Heartfelt Thank You to the Emergency Room Team June 11, 2026 - afternoon/evening shift: I am…read morewriting to express my deepest gratitude for the exceptional care I received in your Emergency Department yesterday evening after breaking my ankle. During a very painful and stressful time, I am always astounded by the patience, kindness, and professionalism of the ED staff. I wanted to ensure that each and every individual who assisted me is recognized for their utmost dedication. Please pass along my sincere thanks to: * Front Desk Admission: Shannon and Jen - for their warm and efficient check-in. * Nursing Staff: Mike, Melissa, Baonie, Emily for their incredible compassion and pain management. * Physician Assistant: - Tyler James Ogden for explaining my diagnosis so clearly and follow up for Ortho Surgeon * Radiologist/X-Ray Tech: Tammy- for being so gentle during a painful procedure. * Transport Assistant: Aman- for getting me safely and kindly where I needed to go. You have a phenomenal team, and University of Washington always represents the absolute best of the medical profession. Thank you for everything you do. Sincerely, Candace G.

My husband was admitted to the Montlake ICU on the 6th floor on May 1st, and I want to express my…read moredeepest gratitude to the incredible staff who made his stay more comfortable during such a difficult time. Anthony, Lizzie, Eliana, Molly, and Abigail (PSS at the front desk) -- thank you for your kindness, attentiveness, and for always taking the time to explain everything so clearly to both of us. Your compassion and knowledge truly made a difference, and I'm so grateful for each of you. To the team on Cascade Tower, 6th floor -- Kait, Ian, Ashley, and Assa -- thank you for being so attentive and caring while we were on your unit. A special thank you as well to the charge nurse/supervisor who helped move us to another room to better accommodate our needs. That meant more than you know. Every one of you is doing amazing work, and it does not go unnoticed. I am beyond thankful. Aguilar Family

I have been a patient of Virginia Mason for over a decade. They really do offer the best care. But…read morerecently they forced a change in the patient portal going from the tried and true My Virginia Mason Portal to the somewhat archaic hard to use portal called Common Spirt. I find the providers no longer respond within a reasonable fashion sometimes taking a week. Not all providers can be messaged which mean messaging someone else to pass along the message. And only after complaining does anyone respond.

Once one of the finest medical institutions of our region and the United States, Virginia Mason…read moreMedical Center under its recently new ownership is now run by MBAs and accountants and is broken. Even multiple current doctors have confirmed this. Example: My wife and I have been patients at Virginia Mason for 37 years. Just recently my wife's primary care provider pulled back from full-time work. Because she wasn't completely off the payroll, according to the MBAs and accountants, she was not offered an MD, PA, or ARNP as a replacement...only the choice of 1 of 4 residents. We will, with sadness, both be leaving. VIRGINIA MASON IS BROKEN. STAY AWAY!

I AM HAPPY to say that every time I have been to Cherry Hill Doctor Panich and staff are all bar…read morenone, very caring and professional educated staff just like the wonderful quality care from Doctor Pavich. I feel very privileged to have been recommended and sent to Cherry Hill for his care Do not like the huge parking tickets I have to pay due to the time spent with testing then appointment time Are you able to help seniors who are also in my position? Oh, I love the cleanliness of this hospital

I injured my knee - I had an MRI scheduled - the day before I try to do the e- check in and it's…read morerequiring a $400 payment I don't have $400 - I pay $700 a month for health insurance and I have social security- I've been raked over the coals here before- so I called to cancel - when I told them why I was canceling - I was admonished because me cancelling was screwing up their schedule - They cancelled the appointment- then they had the nerve to call me back so they could rub it in. I applied for help but was told I did not qualify because I didn't enclose tax returns I don't make enough money to file taxes - my only income is social security and a small pension that covers about 60% of my private health insurance - apparently that disqualifies me from getting any kind of help So yeah - thanks for nothing Swedish

I am another patient who followed Joshua from Virginia Mason to his new home at Capitol Hill…read moreMedical. Joshua is probably the first doctor I've found in my life that I can be completely comfortable with talking to about anything and everything. He never makes me feel judged whatever the topic may be and he engages with my interest in deeply understanding my own health metrics and current science and research in an evidence based way. I've found other doctors be annoyed or dismissive when a patient wants to ask questions about their own theories and learn about health and their bodies along the way. Joshua is always patient and willing to talk through things. He genuinely tries to stay at the leading edge of developments and is often aware of new treatments or protocols as soon as they are available, but is also humble enough to be open to learning about things that may not have crossed his radar yet. He has more than once made himself available specially for me when something needed handling and schedules with travel or work were making it difficult. Working with Joshua feels like a genuine partnership on my health and he's helped talk me through concerns about certain medication types that I was hesitant to try but ultimately resulted in some of my health markers being better than they have ever been in my life. If you're LGBT and you get the chance to work with Josh -- just do it. He's a member of a dying breed that we desperately need more of and you would be privileged to be under his care.

I love the care I receive from Joshua Lumsden PA-C. I first…read morestarted seeing him a few years ago when I lived in Tacoma since there weren't a lot of trans-inclusive providers in my area. And when he moved from VM to Capitol Hill Medical I followed along. Now I happily drive over an hour from my new place to visit him (fortunately this is only needed once or twice a year since we are able to handle most things through Telehealth and portal messages). He's always been super great about listening to my particular concerns, collaborating with me on my care needs, asking what terminology I use for anatomy, and has been super non-judgemental and actually supportive and informative on some of the more difficult topics. A huge difference from most of the medical practitioners I've encountered in the past! I will continue making the trek to see Josh as long as he's still in practice.

We all did our exam all three of us in different times but I am always satisfied with their service…read more. Our USCIS medical care all service by them . More power to your office .

Be sure to check spam folder for doctor's emails, because gmail sometimes labeled them wrong.read more

Full disclosure here: I, too, am a doctor, so it's difficult to get me to go to a doctor. My old…read moredoc at the Polyclinic, Hatfield, has moved on from general care and is into a more specialized kind of patient, so I opted on using someone else there, Kelly Thompson. In person, she looks nothing like her profile picture on the Polyclinic site; she walked into the exam room with her colorful tattoos and a sundress, and I was immediately more comfortable. Normally my social anxiety around beautiful people would kick in, but she was super personable, and actually listened to me. A mentor of mine once told me that "if you listen to your patients, actually listen, they will give you the keys to the castle". She actually did, and she stated that I needed to get a diagnostic ultrasound, STAT. When that came back negative for what we were looking for, she even sent me back for another. Eventually we determined the diagnosis, and while there is no immediate solution to my issues, the understanding of what is going on with me has reduced my stress levels. Dr. Thompson is the kind of doctor I wish I knew outside of the doctor - patient relationship... wait, that sounds creepy! What i mean to say is that she's a great balance of "human" and "professional", and I'll choose her each time going forward. She seems genuinely interested in her patients, and as a huge bonus to her, loves dogs, not just her own.

Finding out that Optum no longer makes virtual appointments because they can't take you to…read morecollections is wild - I had to cancel a much needed MRI because I could not prepay $435 - I have Medicare AND private insurance- that I pay $700 a month for

The 2 stars are for all the WONDERFUL people at the infusion center in Seattle. If not for them it…read morewould be 1. Need regular infusions to not become anemic and die and the first couple months were fine. Find out something important I needed to inform them about and felt a 5 minute zoom call would get across what texting them wasn't and was basically told without being told by the ARNP (I never met "my doctor") that I was assigned that it was a waste of their time and needed to stick to MyChart. Wasn't happy but they're busy, I'm not at immediate risk so... Okay. That was in June or July when they scheduled me for a bunch of infusions to then do labs and see where things were at and how to go forward in September. And they did. But since September I've heard nothing. I had to send them a note to remind them I had an infusion they wanted coming up in October and no response except a scheduling call that was panicked and last minute on their end and get my October labs and infusion. No messages about the lab results or their plans going forward. No calls from scheduling. No infusion this month because I'm not their babysitter and it's clear they don't care. I'm sure reminders pop up in their system. So if you're really sick maybe you'll get adequate care and not be ghosted for 2 months and have to take over their scheduling reminders for them and if you end up in the infusion center you'll be treated really well. But honestly I wouldn't take the chance.

My wife had pancreatic cancer. Fred Hutch put her on chemo and did multiple laparoscopies for a…read moreyear. Early on they could not find any cancer spread. At that time we begged for surgery and radiation but they always refused because their results were indeterminate. They waited and waited until it was way too late to do anything. After the cancer had metastasized the oncologist admitted that their last biopsy was a fail, they did not take a big enough sample. They had no trials or anything else to offer her. They told us to go elsewhere. After that we tried MDAnderson and City of Hope, but they told us it was too late. I feel that had we went to a quality hospital first her chances would have been astronomically better.

This review is for the pediatrics only. We love this faculty and are surprised by the number of bad…read morereviews. I'm so sorry those families had those experiences! I'm adding this review for another experience. My two kids have been coming here since birth on the recommendation of a friend. At this point, I think we've seen all of the doctors and had excellent medical care. My concerns are listened to with kindness, empathy, and understanding. Everything is explained in a respectful way. We've been there for colds, viruses, alllllll the Covid tests during the pandemic, broken bones, pneumonia, mental health concerns, and more complicated problems. There is an in-house xray machine, radiologist, bloodwood, vaccine clinic, and probably more. The front desk staff have been friendly. The lobby and medical rooms are clean and comfortable. The location is easy access and we love grabbing lunch or coffee after a doctor's appointment.

Literally unable to get ahold of anyone here. How do people contact their doctors when needing to…read moreask a question or schedule an appt. Getting a bit frustrated to the point we may switch doctors. Also want to add they recently updated their online portal, but didn't actually notify anyone this was happening. Pretty atrocious service for a doctor's office.

Very kind, attentive, knowledgeable, patient and efficient people working there. I came in with an…read moreinjury and they had the best doctors available and nurses and Physical therapists who knew how to treat not only my injuries, but my very anxious mental state because of it. They listen well, and will work with you. Thanks Frezer, Laura, Rosie, Rachel, Tiocot, Sarah, and the Doctors who treated me. Thanks for the healing.

In my time of need, the Swedish Ballard Emergency Department stepped up. I walked in on a Thursday…read moreafternoon for severe acute low back pain related to a previous injury and they were able to see me right away. The nurses and doctor (Seleina, Ben, and Dr Weaver) that treated me were extremely kind and genuinely cared about me and my well being. Although I hope I never have to go back to the ER, if I did have to, I would return to this one!