Book with caution. Some advertised claims are not accurate, and you may be on your own. Summary of…read moreour experience in late Sept 2024: We reserved a 2 person Honda Talon S2 ATV the day prior and a follow up text was provided. I let the business know we were new to the area and just wanted an easy trail to see the fall colors. I was assured that the trail recommended was a good fit and they said maps and waypoints would be provided (also stated on the website). We arrived 10 min before the appointment time (7:30 AM) and there was no one there. I texted the owner and then they sent someone who arrived just before 8:00 AM. The employee (Christian) would not provide us any maps or waypoints for the recommended trail. He said it was simple to navigate, well-marked and no maps existed. We argued about this, but he said he could do nothing. I have done many off-road trails in places like Moab, Utah and California, waypoints based on mileage or simple maps are always provided. In the end I took his word. He said it was a large loop of about 30 miles and easily done in a half day. My concerns: - The employee told us he would take 10% off for the late release at 8:20 AM and add an extra hour to the rental. I did not look closely at the receipt since we were in a rush and noticed later that we were charged full price which did not include stated discount. - The tow vehicle had an 1/8 of tank of fuel - not enough to cover the tow distance. We had to waste time to fuel it on the way to the trail head. - The ATV was not prepped for us. Dirty, dusty, muddy. - As suspected, the trail was not well marked. There were at least 4 unclear intersections with some markings (like #200, 200A) but this is meaningless without a map. I could not download a map myself the night before. One turn led us up a 3 mile dead-end spur to a radio tower. - We checked in with the person that rented the ATV to us, showed him our location on GPS and he said we were fine. - A few miles later, we ended up at a dead end at a fire road about 20 miles from start. The employee told us we were in the wrong place and told us to back track all the way back (vs. an intended loop). - We missed our return time but were not charged extra. The ATV was mechanically good, high quality and newer but clearly not prepped for a new customer. We saw amazing fall colors. The duration of trip was longer than we expected and had to rush the return since an expected loop turned into an out-and-back. We didn't feel heard when dealing with the employee. He also did not honor the discount and said to call the owner about the fuel cost and concerns. Two email attempts were made to the owner (Carlos), and he never responded. Their service did match their website or phone conversations. I find it nuts that they will send a visitor into the back country without maps and make you feel stupid by claiming 'it is easy' and 'super well marked.' These areas have limited cell coverage, and you will be on your own if you get lost or have a mechanical issue. I would not use their services again - horrible customer service.

Overall a good experience but one bad apple can ruin it. Would have given 5 stars if it wasn't for…read morethe jerk employee, Ryan. He tried to make us and the other groups checking in feel like idiots. He was rude and not helpful at all whenever we had questions. Not sure if he was having a bad morning or if that's just his personality, but he definitely needs a lesson on customer service..Especially whenever you're spending $450+ on the day. The owner, Carlos was SUPER nice and helpful and made up for it but he needs a new employee checking people in. The trails and UTV ride were amazing! We thoroughly enjoyed the day after we got checked in and got going. But again one person can ruin the whole morning!

We rented a 4-seater ATV from Backbone Adventures and had an incredible day out on the Switzerland…read moreTrail. It was 3 of us, including my 8-year-old son, and the conditions couldn't have been better--just a little snow, some mud, and plenty of opportunities for big splashes (which my son absolutely loved). We did a 5-hour rental, which felt like the perfect amount of time to explore without feeling rushed. The equipment was in great shape, and even the truck used to haul the ATV and trailer to the trailhead was well-maintained--everything felt professional and dialed in. The team really made the experience stand out. Everyone we interacted with was fantastic, and Andrew in particular was a superstar--he handled both checkout and check-in, made everything easy, and clearly cares about making sure customers have a great time. We'll definitely be back, especially to experience the trails in full snow. Highly recommend all around.

Beautiful area to explore and so much fun! We would definitely come back and recommendread more

Go when it rains... the mud is what makes it more fun…read more There are some steep doozies so do the easy paths first. Pay attention to the markers you are not suppose to pass (private property) and hidden ones before the gate. People are helpful. Take a map or 2. Covid notice: only the driver is allowed back into building at a set time for instructions. There is social distancing and masks required in building when renting. Helmets are disinfected. You can take masks off when you get up to spot and in your own ride. Note: It is about a 26 min ride up the mountain from the place where you rent in town.

Had a great time and the staff is very helpful. Equipment is well maintained. Many trails to…read morechoose from.

its not every day u run across a company like this ! we rented 2 Polaris 6 seaters and trailers…read moreReady to hit the trail .first day we had a problem. They did not hesitate To correct the problem and delivered us a new one ! Mind u we are 1 hr away . after a long week of fun Exploring the mountains we had to return them . They went out of there way after hours to accommodate us . this company in my opinion is the best rental company we have dealt with! we will be seeing them again!

Just wanted to give JT's Off-road Rentals a 5 star rating and review. JT's allowed me to give my…read morefamily the best outdoor riding experience without having to own ATVs or a trailer. The Polaris ATVs that my family and I rented were up to date and maintained very well. The trailer was up to date as well and roomy enough to fit two 570 Polaris ATVs, multiple coolers, and lots of firewood making the trip even more enjoyable with the ease of packing up and transporting everything. JT's was also very flexible with working with us with pickup and drop off times. Hands down we will be back again and highly recommend them for anyone needing ATV or trailer rentals.

This trip was definitely one for the books! In the midst of…read moreCOVID, the entire Mad staff did an amazing job ensuring all protocols were in order to keep everyone safe which is very important during these times. We had a party of 10: 7 adults & 3 kids and we all had such a great time. Quick heads up for those planning to make a trip here - our check in time was 8:30am and we didn't get on the water until about 10-10:30am. During that time, the staff gears you up with equipment and very important information before heading out to the water. After that, the bus drive over to the water is about 25 mins. You're out on the water for about 1.5 hours - and we got back around 12:30-12:45pm. This is really important for anyone planning time wise! All staff members were incredibly kind and helpful! Our guide on the bus was Emily and was such a joy to have, not to mention, absolutely hilarious! Our boat guide was Joe, who we absolutely adored! He had such high spirit and also had a bunch of great facts throughout the ride. Every single one of us thoroughly enjoyed our time and we hope to do this again next time we are in CO, and especially under better circumstances. Highly recommended!

I had a blast white water rafting down the Colorado River with Mad Adventures. When you arrive to…read moretheir store location it's about 30 minutes of admin stuff before you load the buses to head for the launch point. You fill out the wavier paperwork, get a speech from one of the workers, and go through the line to your life jacket and paddle. They also have shoes for rent if you need them. The bus ride to the launch point is about 30 minutes. The staff do their best to keep everyone entertained while your on the bus; telling jokes, telling you facts about landmarks, and the local area. When you get to the launch point it's about another 15 minutes before you get on your raft. They go through another 5-7 minute speech about the water, how to maneuver, and all the safety stuff (just in case crap goes wrong). Then they split you up into groups and you load the raft. We truly had a blast on the raft and I never felt like I was at risk of injury, or unsafe through the entire ride. From start to finish it was about a 2 hour trip; but it went by really fast. I could have rode the river for at least another 1-2 hours. It was super chill and some of the rough waters (class II and III) didn't last long but made the ride very exciting. We did stop for about 30 minutes at a point where you can jump off a cliff. There is a 25 foot cliff as well as a small jump spot for kids (my 4 year old jumped from the small spot). I did go up to the 25 foot jump (along with about 30 other people). Jumping was not a problem at all because you walk up to the edge and simply walk off for the jump. They don't give you anytime to look around, think, or get scared. 30 people jumped off in less than 7-8 minutes. It felt great!! The ride back to the main store was much shorter; about 15 minutes. Overall we had a great time and it was well worth it.

It was an amazing adventure. Brandon was our guide and he took great care of us. The views were…read morespectacular, the ATVs were in great condition. We loved going through the water puddles. If you are on the fence about going, jump in feet first. This is a great time. Bumpy, but super!

Our trip up the hill with Neil was amazing! I was a little nervous, especially with heights, but he…read moremade the trip fun and we felt safe the whole time. It's a rocky road up, but so worth the views! Would do again anytime!

Big Ben and trainee Keith provided an amazing half day trip down the Colorado for my family. Lots…read moreof laughs and great conversation. A definite recommendation.

This was my very first time white water rafting and it was an unforgettable experience! From start…read moreto finish, it was nothing but fun and excitement. Our guides kept the energy high with jokes, games, and tons of interesting information along the way--there truly wasn't a dull moment. We even got to stop at the hot springs, see some wildlife, and learn all about the area with very detailed but lighthearted explanations. The views were absolutely stunning, and the whole adventure felt scenic and refreshing. Jumping off the cliff was such a thrill too! I couldn't have asked for a better first rafting trip. Highly recommend to anyone looking for an adventure filled with fun, knowledge, and beautiful nature! Btw ask for Big Ben aka ginger grizz

We had a spectacular day out in the water at Clear Creek. In town from TX visiting and we really…read morewanted class 4 rapids we had to settle for the beginner journey. They have a strict age requirement of 14 and our 12 year old made that a challenge. Having done class 3-4 at Royal Gorge I would say this did not disappoint. It was constant and continuous adventure. I would have loved to kept going longer but like all good things they do come to an end. The 1.5 hours was mot too short either don't get me wrong. If you are scared of the cold don't cheap out--get the extra gear to make your experience better. My wife and kids did the gear. Since we were here in July in the water at noon I toughed it out. Don't vet me wrong it was cold and at times what I would have done to be warm. I feel the cold splash is a part of the experience. Sitting in the front I was also glad for a pair of sunglasses. They say this is some of the best rafting they have had in awhile. What really made this exemplary was the staff. They made you all feel like family. Zak in particular was our favorite. He gave the right balance of safety and firmness needed for a guide. He also helped my 70 year old mother in law work through her fears and continue with getting in the raft. She was reluctant as she only has one hand. Zak calmed her and gave her options. My kids also loved the bus driver Max. Not so sure they loved him ao much it was more his dog Willow. If you want a great and safe experience do it with Mad Adventures where they make you feel like family.

Wonderful experience! Our guide Joe was excellent. I highly recommend asking for him if you are…read moretaking a trip. Also spend the extra $12 for the wetsuit, shoes and splash guard if the weather is cold.

Great over all experience. Got a little history lesson along the way and good lunch at the end.read more

Rented from them last year, they did not have the equipment they sent me to someone else. It was…read morenot the same equipment. I had to pay at the other place after I already paid them. It's been almost a year and I'm still waiting for my refund.