Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

Explored having frontier at my new home (used to have Spectrum) to save $10-20 bucks a month for a…read moreyear. DONT DO IT! I should have checked their ratings here before I explored it. I have literally been trying to get service for two weeks! I work from home so it has been a horrible experience. Once they set it up it was spotty and didn't work at all tech came couldn't fix said they would reach out never did had to call them several times and they set up a tech and he couldn't fix it either then I scheduled one last appt and they never showed!!!!!! Pissed is an understatement what an unprofessional company (I even called the night before and a rep confirmed the appt. Bec I couldn't see it on my app) ...spent an hour on the phone with them today to CANCEL! Kept getting sent to other departments and finally the last person i talked to was polite and took care of everything. Will never trust this company again or Verizon (part of Verizon). Please save urself a headache! Oh and I have to pay a $50 restocking fee...fine whatever (never had service but ok whatever) and ALSO $100 cancelation fee for ending the service before a year! I NEVER HAD SERVICE! Make it make sense. Going to fight it (they wouldn't let me while canceling) bec no bill had been produced yet ...so I'll update u on how that goes.

Very good and professional service, staff who help are very friendly show me how to install my self…read moreand also help get few free service, very nice guy

Worst experience ever! First of all I work from home and told them I needed service same day. Said…read morethey wouldn't escalate my request because nobody would answer anyways. Second they said they can send a technician 3 days later for my location... I told them I cannot miss any more work so they gave me a temporary fix. Went to set that up and it did not work and made me miss even more work. Rude customer service even with a manager involved! avoid this location at all cost !!! they just tell you what you want to hear & they gave us a "temporary fix" to shut us up and leave THAT DID NOT WORK! Efrin helped us and I will be coming back to return this useless equipment.

Outstanding customer service! I met the owner Orlando at the Ventura County Fair back in 2013. I…read moreupgraded to Directv from Time Warner and got NFL Sunday Ticket. His technician set up our service the next day. Since then i have hired Satellite Pro's to reinstall satellite dishes whenever my solar firm re--roofs a home. They always answer their phone, do great work, and show up within the timeframe they committ to. Their trucks are stocked with parts and equipment. I highly recommend Satellite Pro's to set up your Directv equipment.

I just had my unused Satellite Antenna removed by Mario, and he did a great job, removing them,…read morefilling the holes in silicons, disassembled antennas for easier disposal and even clean up some debris! Professional and friendly. I'd definitely ask him again for any installation work. Thank you Mario :)

Literally the worst service provider everrrr! Amazing how they're on-time to collect payment but…read morenever reimburse for downtime. Stay far away!

For a compelling argument as to why government can't compete with private businesses and should…read morestay away from operating enterprises, look no further than this horrible municipal run internet service provider. Originally operated by Inyo before becoming Onward, of which I was a customer some 6 years, the city took over operations this year. Since that time, I have experienced more service interruptions over the course of 1 month than during the entire 6 previous years when it was run by a for profit company that knows what they are doing. Reaching out to the people running things is pointless, again because they are public workers, and they can't seem to figure out how to solve the problem anyway. Fortunately there are other options. I'm switching providers. Stay away.

As a first time visitor, I found Marlene and Bri to be very friendly I only came to pay my bill,…read morewas super quick and easy. Come visit them you'll be impressed!!

amazing customer service bri and Marlene were really helpful and respectful. Can't wait to be back…read morehere

Amazing customer service, fast response time, consistently-high uptime, and affordable. I'm very…read moresatisfied!!

Great if you want your company's internet to constantly go down at random for hours and get no…read moreanswers or an estimated time of when it will be back up! Customer service is horrible, she never answers my questions just an "I don't know" for every question I have. Just a few weeks ago the internet was down for 10 hours! Then when I asked for my account to be credit they said someone would call me back in four hours! Then never returned my call to this day. We have even paid extra a month for faster internet speeds and they can't keep their internet up for more than a couple of weeks with out it crashing and not working for hours on end! I will say that the internet speed is great, but there customer service rep. and the fact that it's a constant problem and my whole office runs on the internet is what is wrong with this company. If you want the get frustrated to the point of no return then by all means go with them. BTW internet is down right now so just sitting here waiting AGAIN with no answers.

They're one of the few providers in our area. Great customer service, reasonably priced.read more

From the owner: Our services range from wireless broadband internet, back-haul communication to fiber optic…read moreinstallation, and we custom design your carrier solution using a combination of these innovative technologies. Whether your project is located in a metropolitan area, a rural community or an industrial site, Corporate Internet delivery a cost effective internet carrier solution grade that will perform to the highest network standards

I am a new Onward customer and Gage provided excellent customer service when he installed my…read moreequipment to get my wifi set up last month. Gage arrived at the top of the 2 hour window I was given for his arrival. He was kind, professional and work quickly. He took the time to explain the Onward app, walked me through the features and answered all my questions. I felt set up for success by the time he left. Thank you Gage! As for the ACTUAL Onward service (wifi), when it works it's good. However, I am disappointed with the lack of range as it relates to the connectivity (wifi). I have gotten some improvement by using the app to "prioritize devices." I expected better as I purchased the highest quality option though. Hopefully this improves.

Will be disconnected the next day after a rainy day every time…read more Every once a while, there will be a glitch (disconnection) for half hour throughout the day during working hours

I live in Chino and have been a customer of TWC in the first 4 years I have been living here. I…read morehave to negotiate my internet rate every year and on the last two years, I experienced less than stellar customer service with TWC. Finally, on the 4th year they refused to negotiate my rate anymore. At the same time, Verizon was offering $50 bundle for TV and internet + HBO for 12 months. So, I switched. Provided that my house was Fios ready, the installation was a breeze. For a year I enjoyed some TV channels like USA, HGTV, etc. but that soon got old with the reruns. Internet connectivity was not as stable as TWC. Granted, I had experienced total disconnect with TWC due to bad weather or some updates that went awry but I expected more from Fios. Specifically, I would experience intermittent disconnection while watching thru Netflix. At times it would completely disconnect while I am in the middle of watching a show. Then, it came a public battle between Netflix and Fios. I had to side with Netflix since I never experienced such disruption while on TWC. I also experience slow connectivity on the web at times - especially on Verizon's web even while I was on the super fast speed at work! This makes getting in touch with them online very difficult. Customer service... well, hmm... that's another matter. When my 12-month deal was up, the bill went up to $84 plus taxes and fees. I made a point of the $34/month jump that is highly significant and unreasonable and while they are polite on the phone, they don't negotiate. They keep saying, "Oh, we don't want to lose you as a loyal customer and will work with you on finding better rates..." were all just empty talk. They spend millions on advertising but in practice does nothing to retain loyal customers. sure, they still offer the $50 double play bundle and $34.99 for internet only for new customers but they don't give it to loyal customers. Not even when I mentioned that TWC is offering the same promotion. They just went silent and repeated how they don't want to lose you as a loyal customer but the best deal they can give me is $69 for internet only and $84 for double play bundle. So I am going back to TWC. But, not without claiming My Rewards+. And, the customer service for that department... is another sad story.

My husband and I were ecstatic when we found out that our apartment community was serviced by…read moreVerizon Fios - our first thought was YES fast internet and hundreds of channels!! Then just 5 months later to our dismay a company called Frontier was taking over. Since the transition, we couldn't get ahold of ANYONE! We couldn't get ahold of customer service, tech support or even get a real human being on the line to pay our bill!! I loved Verizon because of the OnDemand program - I could come home after a long work week and catch up on all of my favorite shows. But after the transition, everything was deleted and it would be months before they would upload each show or each network. Then three days ago, our cable completely went out! The error read "please check the coax cable connection between the RF In and Fios TV IN of your set top box and router." After doing this, securing all cables and rebooting the cable boxes about 10 times I called their customer service line. I was on the phone with a representative for over an hour trying to troubleshoot my cable when she finally said they would have to send a tech out in 2 days. The tech would arrive between 9AM and 5PM - what kind of time frame is that? There goes my entire day off. So today, we made zero plans and waited for a phone call or knock at the door. The tech never arrived and our cable is still out. I cannot wait to cancel my service with Frontier TOMORROW! This has been by far the worst in cable and internet service and would not recommend them to anyone!!!

Hector was great at the customer service desk. He helped my son and me pick out a new phone,…read moreanswered all our questions, and made the whole process easy. What really stood out was how calm and professional he stayed when another customer came in yelling. He handled it like a pro. You can tell he's good with people. Honestly, this dude deserves a raise and a promotion.

Worst retail experience of my life. Five guys standing around doing nothing while three customers…read morewait in the electronic que for over an hour. They're trained to upsell you to cell phones not to help you. I came in just to return a cable box I no longer needed and they wouldn't take it. After 70 minutes I left. I advise everyone to check out a phone provider or satellite. Spectrum should be your last resort.