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    Ontario Datacenter

    5.0 (1 review)
    Open 6:00 am - 5:30 AM (Next day)

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    Frontier Internet

    Frontier Internet

    (161 reviews)

    Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

    Explored having frontier at my new home (used to have Spectrum) to save $10-20 bucks a month for a…read moreyear. DONT DO IT! I should have checked their ratings here before I explored it. I have literally been trying to get service for two weeks! I work from home so it has been a horrible experience. Once they set it up it was spotty and didn't work at all tech came couldn't fix said they would reach out never did had to call them several times and they set up a tech and he couldn't fix it either then I scheduled one last appt and they never showed!!!!!! Pissed is an understatement what an unprofessional company (I even called the night before and a rep confirmed the appt. Bec I couldn't see it on my app) ...spent an hour on the phone with them today to CANCEL! Kept getting sent to other departments and finally the last person i talked to was polite and took care of everything. Will never trust this company again or Verizon (part of Verizon). Please save urself a headache! Oh and I have to pay a $50 restocking fee...fine whatever (never had service but ok whatever) and ALSO $100 cancelation fee for ending the service before a year! I NEVER HAD SERVICE! Make it make sense. Going to fight it (they wouldn't let me while canceling) bec no bill had been produced yet ...so I'll update u on how that goes.

    Verizon Fios - Expect to have a horrible wait time .

    Verizon Fios

    (31 reviews)

    I live in Chino and have been a customer of TWC in the first 4 years I have been living here. I…read morehave to negotiate my internet rate every year and on the last two years, I experienced less than stellar customer service with TWC. Finally, on the 4th year they refused to negotiate my rate anymore. At the same time, Verizon was offering $50 bundle for TV and internet + HBO for 12 months. So, I switched. Provided that my house was Fios ready, the installation was a breeze. For a year I enjoyed some TV channels like USA, HGTV, etc. but that soon got old with the reruns. Internet connectivity was not as stable as TWC. Granted, I had experienced total disconnect with TWC due to bad weather or some updates that went awry but I expected more from Fios. Specifically, I would experience intermittent disconnection while watching thru Netflix. At times it would completely disconnect while I am in the middle of watching a show. Then, it came a public battle between Netflix and Fios. I had to side with Netflix since I never experienced such disruption while on TWC. I also experience slow connectivity on the web at times - especially on Verizon's web even while I was on the super fast speed at work! This makes getting in touch with them online very difficult. Customer service... well, hmm... that's another matter. When my 12-month deal was up, the bill went up to $84 plus taxes and fees. I made a point of the $34/month jump that is highly significant and unreasonable and while they are polite on the phone, they don't negotiate. They keep saying, "Oh, we don't want to lose you as a loyal customer and will work with you on finding better rates..." were all just empty talk. They spend millions on advertising but in practice does nothing to retain loyal customers. sure, they still offer the $50 double play bundle and $34.99 for internet only for new customers but they don't give it to loyal customers. Not even when I mentioned that TWC is offering the same promotion. They just went silent and repeated how they don't want to lose you as a loyal customer but the best deal they can give me is $69 for internet only and $84 for double play bundle. So I am going back to TWC. But, not without claiming My Rewards+. And, the customer service for that department... is another sad story.

    My husband and I were ecstatic when we found out that our apartment community was serviced by…read moreVerizon Fios - our first thought was YES fast internet and hundreds of channels!! Then just 5 months later to our dismay a company called Frontier was taking over. Since the transition, we couldn't get ahold of ANYONE! We couldn't get ahold of customer service, tech support or even get a real human being on the line to pay our bill!! I loved Verizon because of the OnDemand program - I could come home after a long work week and catch up on all of my favorite shows. But after the transition, everything was deleted and it would be months before they would upload each show or each network. Then three days ago, our cable completely went out! The error read "please check the coax cable connection between the RF In and Fios TV IN of your set top box and router." After doing this, securing all cables and rebooting the cable boxes about 10 times I called their customer service line. I was on the phone with a representative for over an hour trying to troubleshoot my cable when she finally said they would have to send a tech out in 2 days. The tech would arrive between 9AM and 5PM - what kind of time frame is that? There goes my entire day off. So today, we made zero plans and waited for a phone call or knock at the door. The tech never arrived and our cable is still out. I cannot wait to cancel my service with Frontier TOMORROW! This has been by far the worst in cable and internet service and would not recommend them to anyone!!!

    Ontario Datacenter - isps - Updated May 2026

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