They analyzed my check engine light, diagnosed a mystery start stop issue, and advocated with the warranty service. Great customer service. Welcome you like family. And always do their best to get it done quickly. read more

I can't say enough about One Stop Auto Team! The team was responsive, kind, and provided wonderful Customer Service to me, when I found myself broken down on the 5 fwy. They agreed to take a look at my car which they did, and promptly called with their findings. I just wish they had a shop near me in So. Cal. If you need work done, I highly recommend them for your car service needs! read more

Overall, great communication, fast turn arounds, and excellent customer service! I was due for my regular service maintenance, but I was also having issues with tire pressure this past weekend and I knew all my tires were due for a change out soon anyway and was worried about getting a potential flat if I waited any longer (I have a 2017 Honda Accord Hybrid and these cars do not come with a spare ). I was trying to look for a shop that would be able to do everything at once ASAP (a One-Stop shop if you will). I found this shop and I'm satisfied with how detailed and communicative they were throughout the whole process (shout-out to Anthony!) Past shops have never given me a detailed report with pictures, status of wear/tear, and written explanations for the recommendations for my car, and it was so nice to be able to cross reference everything. Anthony was so knowledgable and took the time to explain all the "why's" for the recommended services. "Recommended" was very much emphasized throughout our conversations and the inspection report that's given to you is clearly color coded with Green (Checked & Okay), Yellow (May Require Attention Soon), and Red (Requires Immediate Attention) so you can opt in/opt out for any services based off the findings. A clear timeline for the service was communicated to me and I was able to pick up my vehicle the next day (probably would've been same day if I didn't need new tires).They also offered a free shuttle service after I dropped my car off and washed my car after the service was done! Great experience overall. read more

The team was super responsive when I asked about their services and availability, so I was able to drop-off the vehicle the next morning and was told they'd contact us the same-day. Unfortunately, they had taken my phone number down incorrectly so I had to follow-up the next day to get the information which they sent over in a very clear, user-friendly program that allowed us to check which services we wanted. Pricing seemed fair and the speed was reasonable. I would absolutely consider them again in the future. read more

The team at One Stop auto where amazing, they set me up with some new tires aligned mounted balanced and installed. The whole team was professional and friendly from the beginning to the end, this was top tier service. Would highly recommend to anyone looking to do anything for their vehicle. This is my go to shop anytime I need work done on my vehicle now! read more

One Stop is the best. I have been going to them for about 5 years and they're always so kind and dependable. I know I can trust them with whatever I need. read more

Friendly staff, great cust9mer service, very knowledgeable. I will definitely go back again

Pricing!!!!!! I got a quote on my car and I reviewed it to see $1000 added twice for each part needing service. I'm sorry but I put the pictures they sent and uploaded them to another mechanic and it was just bushings. Not what they said. I'm not a mug - don't expect to be taken as one. But $11k and the vehicle runs absolutely perfect excerpt one thing I brought it in for .... The parts $800 and I could do it myself but I'm slammed with my own work I figured I would take it here. I Genuinly am shocked. $11k guys hahahaahahahha I'm not joking! The car cost $12k in Pristine condition. Go somewhere who knows how to quote properly. Their labor must be $5i00 a hour. Hey! I'm sure they're great! I'm not paying for all the staff to stand around while one works on my car. read more

I was helped by Anthony! He took care of my Mini Cooper!! He did a great job of informing me what needs to be done, he also gave me choices on what to do! Amazing service, amazing spot, I live nearby.. This place is definitely a good place to get your car fixed or maintained!! I highly recommend them! They value your input as well!! read more

The service was exceptional. Scheduling the appointment was easy and checking in on the appointment day and time was professional by the employees. The quality of the work was/is excellent. I'm happy to recommend One Stop Auto Care to anybody including family and friends. read more

The guys at One Stop do an incredible job letting you know what your car needs, very thorough communication, and get the job done in a timely manner. I don't go anywhere else! read more

I very rarely write reviews, but after my experience with One Stop Auto Care on Eagle Rock Boulevard in Los Angeles, I feel compelled to do so. I'm not here to needlessly trash their business; I want to be very specific about what went wrong. I brought my 2019 Tesla Model 3 to have new shock absorbers (coilovers) installed and the suspension checked. I supplied the parts; they handled the labor. Initially, everything seemed fine, though I was surprised by the labor hours billed. Because I'd trusted them with my previous gas-powered vehicle, I accepted it. Once back on the road, the car scraped entering gas stations and strip malls. They had not set the ride height back to stock height. I returned, and they adjusted the height. 10 days later, I heard metallic "dinging"--the springs shifting. I returned again. After a quick inspection, they tightened some bolts and sent me off. Immediately, the noise was ten times worse. They hadn't test-driven it. On my fourth visit, they made vague excuses. They recommended replacing additional bushings and arms which they had not mentioned in the previous inspection and at considerable cost. I agreed, yet the car still felt wrong. I sought out an after-market Tesla suspension specialist. Their inspection revealed that the front shocks had been installed on the wrong sides--left on right, right on left. Including the relative control arms. As a result, the top hats were under considerable stress and need immediate replacement. The control-arm bushings were also under stress and wearing fast. The height-adjustment ring on one of the coilovers hadn't been tightened and was loose and midriff. The spring paint was cracked and rusting also due to the improper installation--all this within six weeks. After bringing the car back 4-5 times the fact that the shocks had initially installed on the wrong side left me speechless! I replaced the shocks with new ones. After which, the specialist-installer went on to note that the coil over bolts had been stripped, likely from a pneumatic gun. And that I was fortunate that he had replacements in-shop to replace them. He went as far to say that it was lucky he was even able to remove them. The entire job took less than 2 hours! When I returned to One Stop Auto Care with all this evidence, I told them I wanted no further work--only reimbursement. Despite paying them well over $3,000 in labor they offered only $400 in refund. Allowing me to leave in an unsafe car was bad enough, especially with my children inside. But they added insult to injury by reducing the labor hours when a refund was at stake to suit their own needs. Then they didn't even follow up. After two weeks, I had to chase them down. The refund took two minutes--when they finally bothered. This whole ordeal shows a complete lack of accountability or care. The specialist rightly asked: if they didn't feel they were qualified to do the work, why do the work at all? They could have refused, and I would've gone elsewhere. Instead, they took my money, did shoddy work, never tested the outcome, and sent me onto the road in a potential accident waiting to happen. To say I'm furious is an understatement. I feel betrayed by a shop I once trusted. If you have suspension issues, avoid One Stop Auto Care on Eagle Rock Boulevard in Los Angeles at all costs. No pun intended! read more

I recently dropped off my car for a number of reasons. They quoted me over $2k. I declined some services and only had them deal with the rear brake, which came to $1k. It sounded urgent so I approved the work at that cost. Since my visit, I've spoken to multiple people who have told me that I was given an egregious estimate. I am not only angry but sad as well, thinking of all those other customers that are being overcharged and ripped off. They were very kind and accommodating while I was there but that was all for show, I suppose. read more

This shop exceeded my expectations. They were upfront and honest, explained everything clearly, and got the job done quickly. Communication was excellent the entire time. Bonus points for being so kind and patient with my very talkative child haha that alone says a lot about their customer service. I've seen comments about pricing, but in my experience it's in line with other shops ..some cheaper, some more expensive, and some about the same. What really sets One-Stop apart is the quick turnaround, a great warranty, and the fact that they consistently diagnose and fix the actual issue the first time. Great experience overall. Highly recommend. read more

Simply the best. Whether it's customer service or tradesmanship they are Top Notch! Local and easy to work with, Gio and crew are the best!

Ariel and his team were fantastic to work with and did excellent work on my car. I had the suspension replaced on both the front and rear, and they also addressed an issue with my control arms that had been replaced by another shop months earlier. Those parts had failed over time but were still under warranty. Ariel was upfront and honest throughout the process. He clearly explained the problems and even advised me on how to navigate the situation with the original shop. Thanks to his guidance, I was able to get high-quality OEM control arms to replace the faulty ones. His expertise, transparency, and willingness to go the extra mile turned a stressful situation into a smooth and positive experience. I really couldn't ask for more -- they even washed my car before I picked it up. I highly recommend Ariel and his team for their professionalism, skill, and integrity. read more

Excellent customer service and quality work. I've been a customer for several years. Ariel and Geo are the best.

One Stop takes great care of my 2009 Honda CR-V. I first came to fix a whining noise that the Honda dealership shop couldn't fix and have been a loyal customer since 2020. They are knowledgeable and always easy to work with. read more

Thank you, One Stop Auto Care, for taking such great care of my Volkswagen CC. After a long stretch of not driving during COVID, my car needed quite a bit of work. The team at One Stop Auto Care was fantastic from start to finish. From my very first call, I felt heard, understood, and confident about bringing my car in for service. The entire process was smooth and stress free. Every step was clearly explained, and I was given the time I needed to understand and approve the work before anything was done. When I came to pick up my car, they told me I would fall in love with it again, and they were right. Everything runs so smoothly now, and it feels almost brand new. Thank you for treating both me and my car with such respect and care. You made this experience a positive one, and I would not hesitate to recommend One Stop Auto Care to anyone. Give them a try, you will be glad you did! read more

Great shop. I wouldn't go anywhere else. Easy in and easy out and fair prices. All the staff is great and makes you feel welcome and not dumb for not knowing things. read more

I recently spoke to Ariel about an issue I was having with my truck. Ariel offered to go on a road test to determine the problem. upon returning to the shop Ariel advised to leave my truck for the day. Tech O Martinez found the problem, made the necessary repair. Now my truck is running great. Thanks to the team at One Stop Auto Care: Ariel, Gio, Tech O Martinez and all the Guys at the shop for keeping me on the road. I highly recommend One Stop Auto Care! read more

I arrived to work and noticed I had a huge nail in my tire, with the tire pressure really low. Thankfully, One Stop Auto Care was nearby. I dropped off my car, and they provided excellent service and patched up my tire like new. Thank you! Support a local Eagle Rock business with honest service. read more

I brought my work van to be serviced and the team was super helpful in explaining what repairs were needed and what I could come back and have worked on later. Prices were fair and work was timely and happy to say I am driving confidently with fresh ac and cleaned up battery terminal. L.A. Works and our volunteers thank you One Stop Auto. read more

Very professional and up to date with new tech. Also they do professional work and are very customer oriented. Got my AC fixed on my Acura TSX and they saved me from a hot summer. They weren't cheap but I don't know any other place with a 2 year warranty. I like using local shops as much as I can and definitely will be back. read more

I found the shop after extensive research. I wanted to find a place I could trust, feel heard, and understood, as a woman, and I found it. The only reason I'm giving them five stars is that ten is not available. The price for two major repairs was in line with other shops, but those shops were missing the true customer service that sometimes falls short. Both Anthony and Ariel were amazing with their knowledge and service, and the whole team provided invaluable service. The quality of their service was top-notch! They have won my trust and business. I am so happy and relieved that I found this exceptional auto shop. Thank you! read more

I don't usually leave reviews, but felt compelled to for Anthony and co. I am a single woman in my 20s without a support system, so when something goes wrong with my car I also get to play the game of "who's going to take me seriously, not take advantage of me, and treat me like a person." Anthony and co. made me feel like I was being heard and taken care of, and gave me genuine recommendations and advice based off what was best for me and not off what would make them money. Thank you guys, and ladies-- if you are alone in figuring out your car, etc. this is the place to come read more

As a long time customer of one stop, I can't emphasize enough how much I appreciate this busines. They are truly a family run business that makes you/the customer also feel like family, in a way that puts you at ease with your car needs. I often call Gio or Ariel for my big and small questions regarding my cars, my kids driving them ( safety, experience, etc) and for simple advice about future cars and needs as our needs change. They have taken great care of the cars we love and have helped us navigate the right decisions to keeping our cars fully functional for as long as possible! Thank you One Stop! read more

Always very helpful and clear on what my car needs and what the cost will be. They are always accommodating and friendly.

I had to take my car in to the shop because the undercarriage came loose. I live in a homeless shelter right now, y'all can imagine I don't have a lot of money. These guys not only fixed it, they fixed it so it wouldn't come loose again, then refused to charge me!! I thanked them profusely then drove off, found a place to park and cried Thank you One Stop Auto Care! read more

Been working with Ariel and the guys here for years on a fleet of cars and they're always very helpful in courteous and up for a challenge. Fair and honest problem solvers, what more could you ask for read more

I've been with One Stop for two years now. I recommend them to everyone . They are honest , professional and no bullshit .

I highly recommend One Stop Auto Care. I've had my cars serviced there for there for the pass 10 years, and always satisfied with the repairs. I find them to be very professional and accommodating, and would refer them to my family and friends. They certainly earned my loyalty, and I will continue to be a customer. Sergio v read more

They have a forever customer out of me. Just had my second visit and it was just as smooth as the first. Fair prices, and the people who work there are some of the kindest I've ever met at an auto shop. I also like that they check in over the months between appointments. Feels like they really care, which I appreciate! read more

Great service. Friendly and helpful staff. So grateful my husband and I found our local mechanic spot.

I've been bringing my cars to One Stop Auto Care in Eagle Rock for about 10 years now, and I couldn't be happier with their service. They're always incredibly honest, take their time with each vehicle, and communicate clearly throughout the process. Ariel and his team have always been a pleasure to work with, and their commitment to quality has kept me coming back. I trust them so much that I skip the maintenance packages when I get new cars because I know I'll always get top-notch care here. If you're looking for a trustworthy and friendly auto shop, I can't recommend them enough! read more

I'm just gonna say two words Very Impressed! I lied. Gonna say more. Came in for an ac inspection. Owner was knowledgeable, straightforward, price for inspection was reasonable and they gave me a courtesy ride home (local). Will definitely be coming back for future services. Tip: Be sure to make an appt online read more

Really happy with the service I received, everything was thoroughly explained to me. Ariel and Anthony were really nice and helpful. Now I have new rear brake pads and no more squeaking brakes. I'm really happy with all services received, highly recommend. read more

I had a tire out and they ordered and replaced quickly - Always helpful and Efficient! I would recommend them to anyone!

Okay, so I did not end up having any work done with these gentlemen (too broke) but they were very honest and fairly priced. They were helpful to me in recommending trade in and used car buying options. Overall, the vibe is HONEST and HELPFUL. I've heard great things about this ONE STOP AUTO location. Definitely hit them up for any type of diagnosis, they seem super knowledgeable. read more

Love coming here. They're quick, thourough, and patient when I ask to be informed about something I don't understand. They always let me know if my car has any other problems, and give me the option to fix it immediately or wait another time to do so. Highly recommended read more