They truly care about YOU not just your money. Most places have made me feel like I'm just a bank,…read moreand want to withdraw as much as possible. Greulich's take the time to diagnose your issue typically for free. They have a free shuttle service to get you home and back. If they find an issue, but it's not in a dire situation they'll tell you what's wrong, but not lie and it's gotta be done now. They're completely trustworthy, transparent, and want to just help. Would definitely recommend them.

This place will try to take advantage or your daughter. Beware. The said my daughters brakes had…read more4mm left on them. I got home from work and looked at them. They have zero left on them. They tried to tell her the noise she was hearing (brake squealing) was because of bad tie rods and sway bar/links. What the actual hell. This place or the worst. Don't go here. Don't go here.

They were so wonderful! My Jeep was down and they took me right in and got the diagnostic done! Was…read moreup front and let me know it was going to take some time to get the part and get it fixed. I was fine because i knew I had good people working on it! Mark came and picked me up to get my Jeep! Everyone is so nice! Glad to have it back. I'll recommend any day.

Was not put back together right, missing part, had to take back. Hiring youngsters while the…read moreexperience is the owners who did not fix my car. Should of stayed with walleys in Youngtown

First time visiting a big brand tire - Brought in a battery…read moreto replace it before a trip to LA as it was at 45% left didn't wanna chance it We went to oreillys and they referred us to this spot. Service was great! They only charged $30 for a battery swap & gave us a card for a free oil change! We were in and out quick Thanks big brand! Highly recommend

We had a fleet account at this location for our 10 truck fleet. So on May 15th one of my trucks…read morehad a pair of Cooper Discover AT3 10 ply tires that were only 16 months old, that blew out on the 101 freeway. I took it into see about a warrantied replacement. And the cocky guy behind the counter got on the computer without wanting to see the vehicle or the tire, and said a new tire is $300. When I asked about the warranty he said you don't have a warranty, which was funny bc he just explained in detail their 3-5 year warranty for a set of tires to the customer ahead of me in line. When he gave me the price I chuckled and said that's the price for a brand new tire, isn't it under a manufacture warranty bc tires don't blowout after a year? He didn't want to discuss the warranty at all, he had a take it or leave it attitude and I said wtf, he told me I can't talk to him that way and ordered me to leave the store. At this point, I said well you just earned yourself a bad review on all platforms, and raised my phone to take his picture and he literally ran away from me and hid in the office. As I exited, I announced to the lobby that he had just lost a fleet account. Within an hour the same guy called me and tried to get me to come back and work out something. I told him that he had some nerve calling me after the way he treated me and that I didn't want those tires back on my truck if they were free bc I had lost faith in the tire brand after the blowout. I moved our fleet account over to Discount afterwards. It's a shame bc we really liked the previous manager, this guy had the nerve to even bad mouth him to us, "he sucked, we got rid of him," he told my father. Please see my attached photos.

Our car's air conditioning gave up the ghost one hot Wednesday afternoon. Checking online for…read morelocal repair shops the reviews of Wilhelm instilled confindence. We call and made an appointment to bring our car the next day. The folks at Wilhelm did a quick examination and brought us the bad or badder news. We had two quotes; one at $1900 and one at $1600. The difference being off brand components. Our service tech did give us a moment and we chose the lesser cost option. They told us that our car could be ready by 4pm that afternoon and they offered to take us home and pick us up when the car was ready. We really appreciated their offer (we live about 18 miles outside of Surprise). Their driver was friendly coming and going. The service was prompt; however as we drove off our engine and transmission were lurching. We made one stop and decided to immediately bring back our car back to the shop. The quickly took it back and we waited. They said they needed to drive it for about 10 miles to reset the computer engine system because it was self adjusting. We waited another 20 minutes and our car was ready again. We got in drove off and all seems good. In summary, Wilhelm Automotive was courteous, efficient, and responsive. Staff was all very friendly and we will bring back our car if we have other service needs. We did get a "free" sunscreen. My wife and I laugh and call it our $1600 sun shade.

Sketchy and expensive. My daughter brought her car in for a misfire. They said they wanted $1200 to…read morechange spark plugs and do a carbon clean out. I told her to decline and I will change the plugs in the parking lot.... After the diagnosis and explanation and after my daughter declined....They call her back and say they found some kind of fuel leak related to her fuel pump. Why wasn't this mentioned before? It's wild because her car smelled like gasoline after that, but it had never smelled like that before we brought it in! Idk what kind of shady shit they're pulling but that's what happened. MY plug change is working great...still can't figure out this fuel leak they're talking about, but still catching whiffs of gas here and there. Idk what they did but I'm convinced they did something. Shady.

Dave was great to work with. Work was completed on time and at a fair cost. Dave and crew went…read moreabove and beyond to help me find an alternative solution when a part I provided to customize my truck would not work. I'm glad I've found a shop I'm trusting again.

Lenny Aparicio, is not to be confused with someone who is honest. This person will defraud you at…read moreany given opportunity. I strongly do not recommend his business nor services for ANYTHING. He knowingly sold me a defective transmission. I took the defective transmission back to him and he gave me another defective transmission. When the 2nd one was not going to work I took the transmission back to him and asked for my money and he refuse to do so. He is dishonest and a fraud. Seek auto services elsewhere.

Horrible and total rip off. Took my BMW there as a referral from another shop and all I was asking…read morewas a report on my check engine light that was on and I could of got a better idea from O'Reilly's which they do not charge and he not only did not say how much but when I picked it up he charged me $200 and on top of that there was no report. Just said turned of check engine light with no report and the light came back on driving home. I asked him why he felt he could charge me $200 ad he said his equipment is expensive. A $39 dollar plug in tester would tell me the same thing. He is a total scammer and hope this prevents even just one potential victim from using him. BMW did it for free but then charged $200 for a smoke test but at least there I would have had a full report and not one that said turned off ck engine light with no details. I would give zero stars if there was a way!!!

Wow Purchased our BMW SUV brand new and have been waiting to…read morehave have post warranty work done Never met such an honest person Straight forward Replacement of our windshield wipers that were torn off at a local car wash Ready to hand over our complete services to them

Today was my first time ever going to Carl's Car Care and I absolutely will be back! I called at…read more11am and explained to the receptionist that my Ford Explorer was overheating and I was hoping, if possible, that I could get it looked at today. Knowing I was asking later in the morning, I was expecting to be told no, but instead she said they were busy, but would be able to look at it to see if it was a problem they could fix today or if they'd have to keep it over the weekend to work on it on Monday. I quickly drove my car down and sure enough by 2pm, I received a call from Dan letting me know it was an easy fix; thermostat, gasket, and coolant. He said he'd have it done and I could pick it up by closing time. I asked how much and it was very reasonably priced! Like they said, my car was ready by closing and my car is already back to normal. Thank you to Dan and the rest of the crew for getting me in such short notice and going above and beyond. I will be back whenever my cars need to be serviced again!

I recently moved to the valley, and I'm slowly trying to find new locations for services in my…read morelife. I was desperately due for an oil change and got a flyer in the mail for this place, so I tried to check it out. I'm a firm believer in supporting local over chain and namebrand locations, so this is perfect and very close to where I live. I was intrigued by the coupon that was on the flyer I received in the mail. I called to schedule an appointment and got in the next day. The parking lot where this location is at is very small and crowded, and it's right next to Midas, so there was nowhere to park when I pulled into the parking lot. I had to park in a slot that was reserved for another business, but there was nowhere else to go. This was annoying. I walked into the lobby and there were two people sitting there, the girl asked how she could help me and I told her that I had an appointment for an oil change. She said, can I have your key? Once I handed it to her, she said it will be about an hour. She didn't ask me if I had any concerns, or explain what was included in the oil change, if I wanted recommendations, if there was anything extra. She didn't tell me where to wait or if I was leaving or staying. I walked outside and next-door to find a little area for waiting. The waiting area has a small couch, a couple of chairs, a water cooler, bathrooms, and a few vending machines. She walked back to grab me about 40 minutes later. I walked in to pay, and asked her if I could use the coupon. She said that the price that I was paying is already at the coupon price. And I said oh OK, I was just confused about why the coupon was in the mail if the coupon price is also, what's available in the store. Both people at the desk just stared at me and didn't say anything. So I paid, and left. This was a very underwhelming visit, and they did not have good customer service. I'm really disappointed and surprised in this because all of the reviews here indicate the exact opposite. I have no idea what they did to my car, what they checked, or anything else for that matter. I'm very proud to support local, but if a chain is going to provide better customer service with comparable prices, it doesn't leave you much of an option.

I recently moved here from California and shortly after arriving my AC went out, which is the last…read morething you want to deal with in this heat. I brought my car into Brakes Plus and was greeted by Mark, who was very welcoming and professional from the start. Originally I was quoted for one issue, but after taking a deeper look they found out the problem was actually bigger and that the compressor needed to be replaced. Even though it turned out to be a larger repair than expected, the team did a great job explaining everything clearly and keeping me informed. When I came back to pick up my car, Mark happened to be out of the office, but David stepped in and took great care of me. Both of them were exceptional and made sure the whole process went smoothly. The communication throughout the entire experience was excellent, and the mechanics clearly knew what they were doing. My AC is now blowing colder than it ever has before and the car feels great. Big shout out to David and Mark for going above and beyond to make sure I was taken care of. I'll definitely be coming back here in the future.

My experience with Brakes Plus located at Village of Prasada, Surprise Arizona was wonderful. I…read moregive Howard 5 stars +++++...for taking care of me and my car AC unit! Thank you so much for everything. I will be returning as needed for car maintenance.