Todd, here is excellent. He's been working for ever at this Location family owned. He will give you…read morea fair price and a fair quote. He tells you exactly what needs to be done and it's very straightforward extremely friendly and knows exactly what he's doing. The service I requested and needed it was performed in a professional and timely manner And he told me exact timeframe of when I should expect it and it was available when he said it would be, which is awesome. He kept me and Somone as a step of the way and give me an option to get certain things taken care of now or take focus on other areas which I really appreciated I wouldn't recommend anyone else if you're looking for a transmission place just stop by here and Todd will take care of you. He did an excellent job with the service on the car and with Customer Service.

The best mechanic service I've experienced. Hands down best customer service…read more Took my car in to see if there's a transmission leak. They were very quick, no more than 15 mins to get a diagnosis. After finding it wasn't the trans, they pointed out the leak and recommended next steps. Quality: 10/10 Value: 100/10 Customer Service: 1000/10

I was in really bad shape because my timing chain broke in my Mazda broke and I didn't have another…read morecar to drive so I was kind of screwed. I called a couple shops in Grosse Pointe and there was no way I could afford what they quoted me. I got on NextDoor and posted that I needed a mechanic nearby who could help me and was reasonably priced. Three of the neighbors who replied told me that they have had their cars fixed at Pointe Auto Tech and overall they were all weirdly enthusiastic about this place. I called and spoke directly to the owner, Mike Murphy, and I explained my situation and at the time I did not know for sure it was my timing chain that was the problem but I was pretty sure it was. He said before I bring it in I should try a few things first to see if they helped because he said theres no reason to waste money if it's something I can fix myself. So yeah, that was really nice and it felt really good that he was trying to actually help me. So my trust level increased with him so I called back and he hooked me up with a great tow truck who took my car in. First thing he did was hook up one of those Snap-On computers to my car so he could check or test everything to see if there are any other issues. After a few other things, Mike confirmed that the timing belt broke. So I braced myself as he was getting ready to give me the quote and his plan to get me back on the road. His price was a couple hundred dollars than the places I spoke with prior but it was still an issue for me financially. I told him I could pay half now and the rest in about two weeks when I get paid. He told me that I didn't have to pay him until the car was fixed and ready to go. And as far as the timing situation, he said he understands and would work with me. He proposed that since his shop has so many cars to repair each day I could leave mine there and as it got closer to payday, he or one of his mechanics would start working on my car. Mike is amazing. He is very kind for doing this and its not something that I expected. Nobody cares anymore it seems but this place is the exception. Pointe Auto Tech is a genuine local auto repair shop with that strong neighborhood feel to it. Mike was very transparent upfront, broke everything that needed to be done for me and printed it and the estimate so there wouldn't be any surprises. In the end, he was able to save me some money in the process so his price came under what he quoted. I cannot recommend this place more highly. Since then, I bought another older model car and the guys at Pointe did the computer inspection and did all of the maintenance needed. I now bring both of my cars there for maintenance stuff like oil changes and tune-ups. My brother-in-law had a full brake job done at Pointe and he was very happy. Way better quality and less than Belle wanted to charge. I tell everyone I know about Mike and Pointe Auto Tech. P.S. I forgot to mention, he helped me get a rental with someone he knew at Enterprise. Enterprise is fantastic - they brought the car directly to me at the shop.

I would give Mike a 5 star review and there's still time in the future with other projects. He did…read morea valve body replacement on my 2014 Subaru Outback. What was great was that he allowed me to buy the parts and he'd only charge for installation. I appreciated that very much. He told me the job would take 3--4 days. It ended up being about two weeks. He would be straight up when I would call or text. Hey, I'm having some programming issues, but I'm trying. Unfortunately, I had to get a rental car and all that. However, when I finally got the car back there was no jerking. No more hesitation. Mike figured it out. I had to let him cook. So, if you have the time and want it done right... go to Mike. Make sure he has a slot available too. He has earned my business.

The so called technician at this place is the most incompetent person I have ever dealt with in any…read morebusiness!!!!! They blatantly raised the bill any way possible. Must have a deal with Auto Zone because they kept raising the price with their guy from auto zone on a 3 way call..... They left the bolts on my calipers loose!!!

On September 20, 2025, I brought my 2013 Audi S4 to Grosse Pointe Auto with the intention of…read moresupporting a local neighborhood business. My vehicle was in excellent condition at the time of the visit. The purpose of the service appointment was an oil change and a general maintenance inspection. After six days, I picked up my car, having paid $1,407.25 for the services. Upon starting the vehicle, multiple electronic alarms sounded immediately. The warnings included issues such as a right headlight out, ride height sensor malfunction, and a notification that an oil change was required. These alarms were evident when the mechanic moved my car from the service bay to the street, indicating they were likely aware of the problems. Despite these issues, the mechanic did not investigate the cause of the alarms. When I raised the concerns with the manager, he opened the hood and observed that a cable had been left in the engine compartment. He commented that he instructs "employees to double-check their work". The manager attempted unsuccessfully to disable the alarms and advised me to return on September 26, 2025, at 9:00 AM for further repairs. No apologies were offered, even though my car was in worse condition than when I had originally brought it in. When I returned on September 26, the same manager informed me that they would not inspect the car. Instead, he shifted blame for the vehicle's problems onto me and suggested I speak with the owner regarding my concerns. I ultimately took my car to a different automotive repair shop. The mechanics there discovered several issues resulting from the previous service: * The right headlight was disconnected. * Wires for the disconnected headlight were dangling and had damaged other components. * The right front fascia and lights had been poorly and improperly repaired * Both the right and left bumper covers, as well as the headlamp housing, required realignment due to incorrect installation. * The left and right ride height sensors with linkage needed replacement, * The garage door opening system could not be repaired due to the nature of the damage All necessary repairs stemmed from Grosse Pointe Auto's work and cost an additional $281.78. I anticipate further expenses for a new garage door opener. Based on my experience, I strongly advise avoiding Grosse Pointe Auto. In my opinion, competency and customer service are not part of their offerings.

I paid $3,200 to get my transmission rebuilt it only lasted for 9 months they only give you a 6…read moremonth warranty for over $3,000 so think twice before you deal with them go to a transmission shop that can offer you at least two year warranty on your transmission they say they rebuild your transmission but they're not they're only fixing the problem and charging you for the rebuild I learned the hard way don't go to them if you got a busted trans line they're going to say you have a bad transmission and charge you for the rebuild they offer a free inspection so they can tell you that you need a transmission

I had a tire blow out this morning and when I was getting the new tire put on they told me that I…read morehad fluid pouring out of my transmission. They referred me to a place in Fraser but they had terrible reviews and I started looking for myself. I found the Transmission Shop on Gratiot in Detroit and they had better reviews than most. I called and spoke to Zack who told me to bring the car right in. While everyone else was telling me it would be days before they could even look at it, he worked hard to meet my needs and was able to have his mechanic look at it today. He was kind and generous and I was blown away at how perfectly they treated me! They made me feel special and important and managed to get the job done for me in one day!!!! I would like to thank Zack for being everything I needed today. It was stressful enough having the tire blow, but having a transmission problem was much worse! They saved the day and gave me a very competitive price. Thanks Zack!! YOU GUYS ROCK!!!

I took my car in to Don at the recommendation of my mechanic and they had to rebuild my…read moretransmission. They did it in about a week and the actual bill came to less than the estimate. They are a small shop, so they may not be quick, but they will get the job done right without gouging you to do it.

Get a detailed estimate. They will rip you off on labor. This seemed to be a trustworthy garage for…read morea moment but it looks like it changed hands again and are back to scamming people. They seem rather incompetent as well.

Formerly Jesse auto center. Angel was very attentive to fixing the issues I brought in. Needed…read moretires rotated and slow leak in tire. Went to Belle Tire numerous times for service since I purchased the 4 tires there. Belle Tire needed 4-6 HOURS! Angel got me right into a bay. He showed me I also need brakes and rotors. Got everything done ( tires rotated, slow leak fixed, alignment, brakes and rotors) in 2 hours for under $1,000! Great to have a reliable auto service station in the neighborhood!

I've never had to wait but if I had to I would bc they're fast, friendly & do a good job.read more

Under new ownership-$135.00 for a no name Japanese synthetic oil change. Had to ask what they were…read moreusing. Mobile One cost an additional $40.00. On the positive side-no wait. Go figure