Local and International Banking with VIP service to all customers and VIPs…read more Friendly and knowledge staff who speaks fluent English and different languages at Northgate branch.

This isn't a review on food, so I'll keep it short and to the point…read more Friendly staff, I've never had to wait long, and good customer service. I always hate walking into a Bank of America and this is the complete opposite. This is why I like East West Bank anywhere around the country. The only drawback is that this branch is not open on Saturdays and locations are more limited compared to other large banks. *If you are a first time customer/visitor, note that the bank is on the bottom floor of the FRONT of the large ?brown building you see to the left when you first turn into the little side street off of 1st Ave. I had a little trouble finding this at first since there are no obvious signs posted. There is also free 2 hr customer parking in the front.

Very helpful people! It nice and cleaning. I will tell my friends about you. I will be back again…read moresoon!

Friendly, knowledgeable staff who actually care about the members! Parking was a bit scarce but…read moreworth the wait! I felt like family here

An update to my earlier 1 star review. I was reached out to, but no one helped me. They apologized…read morebut now asked for new documents they should have asked me for 9 months ago and have told me this process will now take over 1 year at the earliest. I have escalated by sending formal written complaints to the processing company Cenlar, to BECU assumption department and BECU office of the president.

Miguel was awesome, fast and courteous when we needed to do a quick loan signing. Highly…read morerecommended.

Pretty much the only Chase Bank in the area. You cannot turn left here from eastbound Northtgate…read moreway, as you will find yourself in the oncoming lanes very quickly. What can I say, it's a bank, they do their job, and there is an ATM around back. Better to get here from westbound Northgate way and turn into the driveway there, or from northbound 5th Ave. NE or eastbound Northgate way, take the left-turn lane and then make a right into the first driveway on 5th Ave. NE. Two ATM's at this location. Drive thru. Classic interior inside the bank, the same as it was in 1980.

extremely unprofessional teller with a very unhelpful branch manager who happened to be walking…read morearound the counter and then refused to help. They're the most terrible employees that I've ever encountered in the financial industry, especially with such a respected company.

Pros -Clean professional environment…read more-Amazing Customer Service Cons -Their card printing machine was broken when we were there so we couldn't get a debit card. (Which isn't a huge deal because we were just advised to go to a branch close by) My bf and I have recently moved to this city and have decided to join BECU. As based on reviews, we heard this is one of the better credit unions of the area. We were helped by an employee named Austin. And he was amazing!! My bf has never been with a credit union so we were asking for Austin to explain everything to us. And Austin went above and beyond to explain every single process and to make us feel comfortable and safe with this bank. Austin's customer service provided was an easy 10/10. I am not sure why this branch doesn't have a good review as we are more than satisfied with the service received by Austin!

Applied for a HELOC in the summer of 2024 and began drawing on it in the summer of 2025 for a major…read morehome renovation. As the projects progressed, it became clear that there were some additional issues that needed to be addressed under the surface. Overwhelmed, I contacted BECU to see if my HELOC amount could be increased. After a very reassuring, lovely phone call, it appeared that I would qualify for a larger amount that could cushion the blow of these unforeseen expenses and allow me to complete the project. Received a phone call today letting me know that, because the project is currently ongoing, they can't complete the application--even though the representative I first spoke with assured me this would not be a problem, and it happens all the time. Between the time I spoke with the first representative and today, I've signed off on and committed to paying for the full renovation. How am I going to be able to pay for this? It takes BECU at least a month to process new applications. Feeling completely betrayed and misled by BECU. Horrible.

They're much better than the Seattle location near Swedish hospital. There's a lady at the other…read moreone who likes to lie and power trip and will run and hide when her crap gets called out.

Ugh. They mess up everything! Sent my car registration to someone in Alabama and it took *months*…read moreto resolve. When we tried to close a home equity line of credit, it took months and delayed the closing on our house. And when we *accurately* entered their routing number and our account number to pay taxes, they couldn't process it. Now we owe an extra late fee. Find a different credit union! Salal will cost you time and money. (This is maybe the third time I've felt compelled to write a negative review for any business.)

This bank has the slowest customer service I've ever experienced in my life. I'm standing here…read morelooking at three tellers behind the glass and only one is helping a client. The other two are standing around. I avoid this branch as often as I can because it takes so long to see a teller. Waiting 10-20 minutes to see a teller is ridiculous.

I wish I could give this place zero stars. I don't appreciate being spoken down to as if I'm a…read morechild. Of course I know that a PIN number is sensitive. As someone who is in her thirties I don't appreciate being spoken to in a such a condescending tone.

Excellent branch. I've been banking with Chase since it was Washington Mutual. This location is a…read moregem filled with exceptional staff that go above and beyond. Kingsy, Katerina and Brenda are all amazing. Devante keeps the branch safe and is very personable and nice working security. I have nothing but amazing things to say and I hope that you can continue to support them with your financial needs. Each staff should get an increase in pay as well as commended for a job well done. 10 stars

I have a car loan and savings account with Alaska USA Federal Credit Union. So I decided to go…read moreonline to apply for a new car loan since it states if you're already a member you will get an answer faster. Well, that's a complete bullshit! After applying online, I didn't hear one word back from them. So I called just to be placed on hold for two whole hours! So I hung up and called one of the branches just to be told they couldn't help me. I will never use this crappy credit union ever again!!!!!! I have lots of money and perfect credit! I will give BECU my business!! Good riddance Alaska USA Federal Credit Union you suck!!!!!!!!!!!!!!!!!

So I came into my credit union asking for information on taking out a personal loan to pay off some…read morecredit card debt. They offer me a credit card saying it's lower interest and you can transfer the balance. I call to do this come to find out they'd be charging me $600/mo IN INTEREST to do this! Of course the payments go to the interest before principal! Thank God I didn't but now I'm back where I started! Nice try Alaska! Thanks for nothing!