The Scotts Valley Walgreens pharmacy seems to be in a nose dive. Ridiculously long lines at the pharmacy window. A woman I met had been sitting and waiting for an hour for a Covid test... and she'd even made an appointment and already checked in. There were about 6 staff members working behind the counter, so I can't imagine why lines and waits are so long. Is our town that addled in prescriptions that even one of our many local pharmacies is lumbering under the weight of demand? Are we really that unhealthy? Or is Walgreens really that unprepared? read more

They are not busy (I wonder why?!) but you can't get help - you can get ignored. I did try, I ended up going across the street to CvS. I keep trying this store and it's always the same. Customer service - please don't respond with your bla bla bla - just improve your store. read more

Walgreens contract with Western Union, is NOT Honored by Store Personnel! When there is a Problem, sending money to a relative, store personnel refuses to assist in contacting Western Union, when they have an 'Algorithim' Issue. read more

Walgreens - Western Union's send/receive program. - Drugstores Near Me - Scotts Valley, California

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This place is OK not great. Gets the job done for what I need. I got my prescriptions. There wasn't really a big line and a long way.

Pharmacist was rude when attempting to call script in. After then sending by computer required further clarification. Honestly the worst pharmacy I have ever dealt with in 35 years as a physician. Go to ANY other pharmacy and get better service. Almost as if they go to training to be difficult. read more

Would recommend over the local CVS. I've only had good experiences at this store! I like the pharmacist I have come into contact with a couple of times, and there are generally no lines and things run smoothly in the store. I like that the pharmacy is open until 9pm- the latest in the area. read more

Absolute worst! The 3 times I have been here to 20-30 minutes, even when not busy. They use one person to handle the line and the drive through so that individual alternates. 2 times now we have had prescriptions called in and it takes weeks to get. Changing pharmacies because one down the road can get the items next day. Customer service here deserves a zero and efficiency deserves a zero. read more

Worse pharmacy I've ever been to. If I could give them zero stars I would. Denied a prescription even though sent in by my doctor and approved by PAMF. They treat you like you are a drug addict. Horrible woman pharmacist. Would not listen to me at all. This is a Friday so now need to wait until Monday in pain. She actually tried to ignore me by chit chatting with a drive up customer. read more

To call this place a joke is giving them too much credit. There is no way anyone should go here - literally just decide to close early because they feel like it. No competent staff. When they are actually open they have the longest lines for the simplest requests. The low-light of every few weeks is having to go there. Don't even get me started on the drive through of doom. 1 star is too much but Yelp won't let me do less. Do yourselves a favor (as we now have) and take your business somewhere else. I would 200% recommend Rite Aid in Felton. They are everything Walgreens are not. Competent, friendly, efficient, amazing. read more

What a horrible situation the pharmacy is. The staff is confused and seems clueless about customer service or how to do their jobs. On top of that, they have music so loud it's difficult to tell them your name. CVS I'm coming back! read more

Jeeez. Hire more people and staff more at busy times. Your wait times are insane and given that your prices are 4-9 times higher than Costco you should have zero wait times. read more

Pharmacy reps are so helpful here. So kind & compassionate. Thank you so much for the multiple times that I've had to get a prescription and they've done their best to try and get it done as fast as possible and still be very compassionate and kind read more

All these 1-star reviews look like cousins of a disgruntled employee... sheesh. Best pharmacy in town, drive up is a breeze and they're always super friendly. I know because I'm there twice a month have prescriptions filled... unlike some of these rookie reviewers. Keep doing a great job gang... you're appreciated. read more

Called to confirm my meds were in stock. After driving 30 minutes and waiting for 30 minutes the pharmacist said it would take 3 days to fill. She didn't even bother speaking to me directly. read more

Still horrible service. The pharmacy would not pick up the phone in spite of multiple calls, they they simply put your call on hold, when it rings they put you on hold again and ultimately you will be disconnected without speaking to anyone after holding on the phone for approximately 20 minutes. I called the pharmacy manager Andrew, he did not pick up and ultimately had to call the store manager. After the store manager got involved and delivered a direct message to the pharmacy, they still did not pick up. I ultimately gave them my phone number, they still did not call me even though the manager said they would. I called back to the store manager again, and finally I got a call from the pharmacy, the manager Andrew. He made every excuse in the book and when I asked him was he aware that the pharmacy would simply put people on hold until disconnecting them, he said they were really busy. Unfortunately, they are always really busy, and never pick up the phone. I've had this experience multiple times. Save yourself heartache and go over to CVS down the street. I had to go to Walgreens this one last time because of a prescription for my daughter that I could not get on Amazon, which is where I get my prescriptions now after finally being fed up with Walgreens. read more

This is not a good place to get a vaccination if you value your time. I arrived 5 minutes early and they were 50 minutes late for my scheduled appointment. The person I was sitting next to had been waiting over a hour past her appointment time to get her shots. Additionally, when preparing for the shot, they did a token single swipe with the alcohol pad then went for the injection. That is the first time I have ever seen anyone spend less than 5 seconds to clean the injection site. I'll drive an extra 15 minutes to someplace else in the future. read more

What an inefficiently run store. There were two high school girls running around giggling hiding in the beverage aisle eating candy when I asked them if there was anybody around the store that could help check me out they just giggled and told me they were on break. The slowest employee I've ever encountered at any store anywhere on the planet was checking a woman out at the photo center who seemed to be buying every piece of Halloween candy house at this particular drugstore. If this transaction was moving any slower it would be moving backwards in time. Eventually help was called for over the loudspeaker and a woman came out 15 minutes later eating chips cruising through the store as if she was at the beach heading towards the water to go for a quick dip. I will never make the mistake of ordering pictures for pickup at this location ever again. Manager Sandy you can do better than this! read more

Worst pharmacy ever. Every single person in line had an issue with them. They don't have enough staff. When trying to get my Covid and flu vaccines they couldn't get it to go through my insurance. The pharmacist said our computer system is unreliable!! We waited over an hour and we had made an appointment and brought our filled out paperwork. Horrible read more

They fill prescriptions but it takes FOREVER in line. Not recommended. Guy in front of me at the window with an appointment is still waiting to get his booster 25 minutes later... read more

This Walgreens has reeally gone downhill, especially the pharmacy. While many of the employees are nice, they are under-staffed, and even waiting in a short line can take a LOOONG while. And today I was looking for something in the pharmacy, when the Pharmacist walked by. I asked if he knew where I could find the item? He just kept walking, while saying, "I really have NO idea". Seriously? Time to change pharmacies, I guess. read more

Negligent pharmacy. If you really *need* your medications, go somewhere else. They arbitrarily close early (both drive-through and inside). The guy blocking the line inside doesn't wear a mask properly. A pharmacy should know if it's hanging down and nostrils/lip visible, then it's useless. Corralling customers into a small area during a pandemic spike like that is not acceptable. Based on all these reviews, it's been going on for some time. Maybe if they get sued they'll pay attention? They aren't selling trinkets or luxury items, they're medications people count on to manage their health. They're causing people to suffer and someone could die. The parent company needs to step in and come up with a remediation plan right away. read more

This is BY FAR the worst Walgreens pharmacy I've ever had to deal with. They're SUPER slow, taking on average 7.5 minutes per customer, with looong lines that stretch throughout the store's isles. They hardly ever answer the phone - they just pick it up and without saying a word immediately put it back on hold. You'll be better off going to Santa Cruz Walgreens - they answer the phone, rarely have lines and if they do - they handle it very quickly. read more

I am always really impressed with the service I receive from James. He is always very professional, kind and helpful.  I have used the photography department, the pharmacy, toys area and just about every department in the store. I know that I will always be treated with respect and a friendly face. Thank you James. read more

A supposed manager told me to go to the end of the line because my prescription wasn't ready at 4. It was supposed to be ready at 10 AM so I gave them all day. She told me to behave myself and I was livid. She will be reported, not at the store but at corporate. Who talks to customers that way? She's an old woman with long ratty hair so it's not generational read more

So this location took my disposable camera to develop and I understand sometimes the pictures get messed up, what happened was they gave me back an empty envelope with a disc in it and then charged me for the 24 exposures. I asked the guy why there was no prints and he didn't know. I also asked if I could call back and get my money back if there was no photos on the disc. This felt weird to me because there is always prints with a disc. I get home no photos on the disc. I have no called 3 times and been put on hold and then hung up on. Why did they take my money if they lost my pictures they should have just notified me. When I have had ones that failed before they at least put the messed up print into the envelope so I could see but this had nothing. read more

I got my card and candy... and I got the hell out... Parking can be crappy.... it is up on a slope read more

Probably the worst drug store I've ever been to in my life. They call you tell your prescriptions ready you come in no it's not ready. Then a day later he go to the window to pick up the supposed subscription they say oh the other ones not ready yet why don't you pick this one up with the other one it'll only be 20 minutes. You come back in 20 minutes and they've canceled the other prescription the one they had and don't have the other one. I believe this is part of the dumbing down of America. Because I'm telling you this is going on everywhere lotta dumb people read more

I am so grateful to have spoken to Maria in the Scotts Valley Pharmacy department! I was having a difficult time trying to get information on a medication that was ordered for me at the Soquel location. They said it was delayed because it was backordered and didn't know when they will have it in stock. Also, numerous times they told me they didn't know if it was covered by my insurance. I asked if they could check other locations to see if it's in stock. they said no. I say THEY because I had spoken to a number of people at the Soquel location and so did my doctors office. So I called the Scotts Valley location and unfortunately my medication was not in stock at that location as well. Maria was so great! She helped me locate another pharmacy that had it in stock and put through the prescription at that location. She also checked my insurance and was able to find out the my insurance does cover it!! Maria was so helpful, knowledgeable and patient. I wish she would train the other technicians at the Soquel location. Thanks Maria for all your help! read more

The Walgreens pharmacy in Scotts Valley closes at 6pm. I arrived at 5:50pm to pickup my prescriptions and was turned away. Its frustrating for me to drive from the Santa Cruz Mountains to Scotts Valley to pickup my prescriptions to get turned away. I will be transferring all my prescriptions from Walgreens to Amazon Pharmacy. read more

Well. It's Walgreens. It has standard Walgreens stuff. Not as good as Longs Drugstore stuff, though. But the folks here are friendly and once they let me return some nail polish that was past the 30 days return date on the reciept, so they're awesome for that. ( I guess I shouldn't really be telling the world about that cause they could get in trouble or something but it's still cool of them. ) Oh and they're open til midnight, which is cool. More shops should be open til midnight at LEAST, preferably 24 hours. Why isn't more stuff open late?? :P read more

Pharma line only 3 deep yet it took a good 15 minutes just to buy a 5-tablet pack of allergy medicine. Pharma tech was unapologetic. First and last time here. read more

The lines and wait time to get any prescriptions filled here is untenable, worst yet , when you get to the counter you discover that your auto- fill prescriptions aren't even filled and ready! So you must return later or on another day, wait in line for 40+ minutes again, lord help you if you have multiple prescriptions, for you must go through this wait-and-return for each one! they don't bundle them so its convenient for the customer, sometimes you must wait and return days apart. It took me 3 days, 4+ hours to get 3 prescriptions filled- even after specifically asking them to have them ready all at the same time. recently, their auto calling system called me to say that there may be an issue with one prescription and to call the pharmacist. so I did. I was on hold for 20 minutes, then it hung up, without anyone answering. My story is not unique, but sadly typical for all the customers who use this store. they are much better at excuses than customer service, one pharmacist telling me they had 750,000 prescriptions to fill- but that is what they are in business to do, they should be staffed to do so. (its like Mac Donalds saying the line is so long because they sell burgers!) They also claim to be under staffed (there were 7-8 people working the pharmacy this last time I went in, and a line 8 deep inside, and multiple cars lined up outside). The store manager told me that their employees were working 12 to 14 hour days, some 6 days a week! if this is even partially true it is very alarming, as mix ups and mistakes are bound to happen with peoples prescriptions from stressed and overworked pharmacists and the implications could be life threatening! While it would be easy to blame this stores management, the real issue here is the wages that Walgreens pays its employees. If they want more competent and dedicated employees, they must be dedicated to those employees. pay a competitive wage, pay a living wage, hire enough staff so as not to over work the staff they do have. Treat the customers (and their time) with respect so that they are not angry by the time they get to the counter! Walgreens just signed a multi-billion dollar deal with a company to provide health care services inside their stores (didn't they learn from their multi-billion dollar boondoggle with Thernos?) It would have been far better for the customers, employees, and their bottom line if they had first spent some of that money fixing the problems the currently have. The only way Walgreens is going to change is if they loose enough business to affect the bottom line. Managers and directors who are pinching Penneys to impress corporate fat cats, who never have to experience what their customers do, are ineffective and a detriment to the customers and the company both. It's time to boycott Walgreens, make your complaints known. its time to spend (and encourage others to) money at businesses that deserve our hard earned money, and have respect for their customers. Horsnyders Pharmacy in Santa Cruz is a much better option. read more

This Walgreens is notoriously bad in my local area. They are ALWAYS understaffed at the pharmacy and either rude, inept, or really rude. Avoid this one. There's also a homeless dude who set up outside who will harass you for money when you leave. read more

The worst Walgreens I've ever been to. The pharmacy is horrible and that's why the one star. I've ordered my prescription and it's never ready on time, the staff is so slllloooowww and tired. The organization is horrible. The receptionist had to look in multiple places for my script and couldn't find it. Then said oh it's your insurance, that's the problem. Bull cause I contacted my insurance and they said to have Walgreens check again. Went back to the counter aNd was told to get in line. WhaT!?!?!... im done. I'm going to see if CVS can do better. Oh and they had my script the whole time. Grrrrry read more

I have been using Walgreens as my pharmacy for over 30 years. I've used locations all over the US and have had no problems. I recently moved to the Scotts Valley area and began trying to use the local Walgreens. It has been a complete disaster. They have gotten my prescriptions wrong, they have been unable to properly bill my insurance company and more. On top of general incompetence, they are very rude. Today they bungled a refill despite an approved refill in the Walgreens system. They tried to blame me. Oh, and the waits are very long. read more

The worst customer service in the pharmacy! Rude slow, incompetent people. I swear they are purposely trying to piss people off ! How long does it take to fill a prescription anyway? I guess they don't even know because they tell me to come back in an hour and then call five minutes later saying it's ready. No stars if I could!! read more

The store staff have been their for years and it is one of the nicest Walgreens you've been in. Good Toys! Well stocked shelves, clean. Convenient. When it was Jay it was great, it's still great. James always makes me laugh. Now as far as the pharmacy. The techs are very good and have been their along time. Almost feels ma and pa but don't get too comfortable. The pharmacists here are among the worst I have ever encountered. Just go here and tolerate them if you want cheap meds. But don't expect them to know your profile, think for a second, use common sense, or go out of the way for you at all. I called last week to try and sort out a problem ahead of time. The pharmacist was so overwhelmed with what was going on around her she hung up on me in the middle of my second sentence. Cheap meds tolerate it, otherwise ever changing rules and excuses not to have your script ready on time. read more

No consistency in experience across pharmacists or per the pharmacy in general. Some will call the doctor just to confirm a script or immaterial detail, even for non-scheduled meds, when another pharmacist won't. The drive-thru line is total joke and is completely mismanaged, as it can take 25 mins (literally) for one car and 2 mins for another. read more

This store's pharmacy closes in middle of the day, yet does not show this on it's website. Bad enough that it takes hours to fill a prescription and closes early ( 6pm) on weekends. Way understaffed. I will be steering as many customers away as possible from now on. read more

Great customer service...we had an issue with our photo order and the manager took care of us.