We placed an order for Uber Eats here. Usually my experience on food delivery service aren't the best... but I was pleasantly surprised when it arrived. We placed a large order and my food was all fresh and still a great temperature! Our portion was relative large and filling! The kids LOVED the chicken and rice and the musubi was simple and delicious. My son is a picky eater and luckily the chicken didn't have barely any fat! I judge places that have too much fat on their chicken. So good job!!! read more

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My plate only came with half a scoop of rice, need to work on portion control, what is this portioning, very disappointed with this establishment in Tracy. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Tracy, California

Husband ordered pick up here on his way home from work. When get got home he poured the teriyaki on his food and realized there were chunks of mold in the sauce. Needless to say he then couldn't eat any of his food. We live 20 minutes away so returning for a refund or get food remade was not possible read more

This place sucks. Paid $100 for a salad that salad and depressing. Never again. When called they were very rude about it. read more

Ono Hawaiian BBQ - Ice berg salad - Hawaiian Near Me - Tracy, California

The sauce was great both chicken katsu and bbq chicken. Mac salad was great. Spam musubi was also delicious . Serving was okay

Waited 35 min for them to tell me to wait another 10 min for my order. I watched 18 orders go in front of mine. All I ordered was a chicken combo. I saw people with 5-6 plates order in front me and get their food within 5 min. Idk. Bummer. read more

You can smell the BBQ goodness across the way at Home Depot. Since we were in a hurry and it was early in the day, we didn't end up getting any lunch. Next time we were in the area, we ordered online for pickup. It was super- busy. We got the BBQ combo and the Kahlua pork combo so we can sample all the various protein options. Liked the short ribs, beef, Kahlua pork, and BBQ chicken. The chicken katsu had a lot of pinkness in the meat, as other Yelpers had pointed out. I really enjoyed the macaroni salad. It was light and has a slight tang. Not Ono's fault but the parking lot design made no sense - basically a maze for drivers. read more

This place is great to get some good Hawaiian bbq. The food is fresh and hot. The service is fast, accurate, and kind. The ambiance is chill and quiet. I'd recommend to go to this place if you're in the mood for some Hawaiian bbq. read more

After having greasy Hawaiian BBQ that made me sick, I lost my craving for it for years. But thankfully, this Ono Hawaiian BBQ did it right. We ordered to go and drove over 30 mins away. The BBQ Mix plate was perfect, tender, and tasty. Not greasy at all. Service was friendly, and the place the clean. Loved it! read more

This place is a joke. Don't get me wrong. "IF" staff can get your order correct, the food is usually good. Today, I walk in at 11:29am and order from Daisy. I said, #44 NO green vegetables. My order comes and my plate is full of Broccoli and Cabbage. I take my order back to the counter only to have the manger remove my meat and then take the vegetables off and try to replate my items in the same container. I obviously asked for NO vegetables for a reason! I look at my receipt and Daisy hasn't even placed on there that I didn't want vegetables. I've been here over 40 min and the same water is sitting on the floor as when I came in. Trip hazzard. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Tracy, California

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I could eat here once a week forever. Their Mixed Beef and Chicken plate with the rice and the BEST Mac Salad ever. Wow . The Teriyaki sauce that comes with meat is warm and great and everything always tastes the same and perfect. Makes me feel like I'm back in Hawaii. ALOHA!! read more

Food is really good here as well as their service. Thank you for hiring good people to help contribute to the meal. This day I had a phone order and the young lady whom took my order (Daisy) was very helpful and had a delightful spirt. Now a days it can be a challenge to find someone who is willing to give that extra mile. Also when I entered the store to grab my food Daisy was just as nice in person and the food was Delish! Thank you Daisy! read more

I placed an order online, and specifically made it a combo for my pregnant wife that just wanted her crab ragoons and drink. I waited at the counter after receiving my food but no drink. I asked them for my drink, they asked if it was "make it a combo" I said yes look at the receipt, they looked and said "it doesn't say drink though". Unfortunately slim shady 1 & 2 refused to give me my drink. And to top it off my pregnant wife gave me the shit end of the stick for the young teenager not knowing their menu like my wife the at home food critic does. 3 stars for the food quality no stars for service. read more

Ono Hawaiian BBQ - My order I didn't fully receive - Hawaiian Near Me - Tracy, California

The best food ever! For the price you pay their food is so delicious. I have tried other Hawaiian foods and this is so much better in terms of quality and taste. Hope they keep up the good service. read more

UNBELIEVABLE..... Do kids not know how to work nowadays w/out having to be on their cell phone non-stop while customers are present? Watched this girl yesterday pick up her phone 7 times in a 15 minute period. If I can find a job that would allow for this, and still get paid, don't you know I'd jump all over it. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Tracy, California

I ordered a chicken katsu and took 45 mins to get. They gave my order to someone else, and that person returned it, and it was sitting there for over 30 minutes in the kitchen, and they still wanted to give it to me. The chicken seemed overcooked and way too crispy. I did notice a lot of cabbage and broccoli underneath. They also said they ran out of plastic knives, and they give you no forks and napkins with your order. Not a good experience there. read more

Best Hawaiian drive-in, Food in Tracy! Food is great, but the prices could be a little more fair... But everything is high these days I guess. Best Mac salad that I have ever had, and that keeps me coming back. read more

Sign of the Times post Covid. Understaffed. The staff that does work doesn't care. The ones that seem to care have a sense that they are owed something. No sense of urgency, and just a plain feeling of wishing they were all doing something else other than taking my money. 30 min wait for a dine in order, while all on line orders were ready and walked out the door before mine. Place was empty and not busy.The person that took my order, it was her first day and I felt horrible for her. All alone at the register trying to figure out the process for herself. Basically had to beg someone in the back to come up and help her. I won't be back. And sad to say... Post Covid this seems to be the norm for most businesses that "Serve" the public. read more

Review Food was 9/10 Service was so nice, Athena was so patient w us (3 adults 3 toddlers) This location of ohno was actually pretty clean & restocked up Kids orders were good size portions & easy to order & only $6. Only reason its 4 stars & not 5 is because they messed up all our "adult" orders, we asked for 2 sides of Mac & 1 of rice & we all ended up with rice. read more

Decent enough food, too bad the service is terrible. Placed an online order for pickup, walked to the counter and stood underneath the sign for online orders. Lady at the cash register proceeded to ignore me and work through her order line, including people who showed up after I had arrived, while my food sat there getting cold. read more

I came here on my weekend to have lunch with family, then we noticed the self serving drink is very dirty. And the service was very bad. Food came out overcooked and black. Cashier didn't even say sorry when we brought it up. He just swapped the meat for us. We asked for spoons and he said it ran out, what kind of business is this? read more

Ono Hawaiian BBQ - Overcooked BBQ - Hawaiian Near Me - Tracy, California

Happy to change my review if I get a response from the manager. The food was completely overcooked (M Sept 11th, Around 6pm). It was more like beef jerky than juicy pieces of meat. I didn't mind the longer than normal wait, but not it appears it was only because the food stayed on the grill longer than it had to. read more

First please allow me to say that I really love Ono Hawaiian BBQ...When it is cooked correctly. This Ono Hawaiian BBQ has so much potential, it's location is awesome, & the store is so nice! The only problem is that they overcook your order to the point where it's almost burned. I have experienced this issue when I have ordered the Teriyaki Chicken, & the Short Ribs. Maybe the cook should put a timer on, so he/she knows when to remove the Chicken, or Beef. Or maybe the Fire on the cooktop is turned up too high...Idk, but this store needs to do something about the overcooked orders. read more

Great service and The Christmas decorations were really cute . Food was good and fresh! read more

I ordered the Chick Katsu. Tasted stale like it had been precooked then tossed in hot oil to be slightly warmed. Very greasy and not hot. (Consumed in store) The teriyaki dispenser does not fork well, splashes all over the place and the teriyaki sauce tasted like it had been diluted. It's like management has given up on this location. I have been here many times in the past but it's on a down hill roll. read more

Introducing ONO's burnt chicken plate! I mean really? Some things you just don't serve to your paying customers. read more

Ono Hawaiian BBQ - BBQ Chicken Plate - Hawaiian Near Me - Tracy, California

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Came here around 7:30pm. The Chicken Katsu needs a lot of care and passion. The breading is a little overdone and the cut on the entire chicken looked really sloppy. The chicken needed to be sliced evenly, so the portion on each is even! The biggest disappointment for me were the cabbages. I've been to many other Hawaiian BBQ places and I've never seen such sloppy cuts on the vegetables. The cut on the cabbages need to be smaller so it's edible. Also, no the vegetable shouldn't be mistreated just because it could be a garnish. The cut was just so depressing that big chunks made the cabbage cook unevenly. read more

Ono Hawaiian BBQ - Chicken Katsu with rice, cabbage, and macaroni salad - Hawaiian Near Me - Tracy, California

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I've stopped in a few times to give it a chance and every time have experienced something with the food I both liked and didn't. For instance, I love how you get real veggies (broccoli & cabbage) in every plate lunch. I didn't however like getting uneven portions (less than spoonfuls this last time but actual spoonfuls prior) - I even got chopped grilled chicken bits vs grilled chicken pieces! I love the Mac salad. The spam musubi was super small and the rice was dry. I couldn't even finish half of my last plate. What can I say? It's good when it's good and bad when it's bad. And for that I give it 3 stars since it's unreliable. Not sure I will go back anytime soon. read more

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I ordered an island grilled fish online today. The fish was perfectly cooked and very good quality! I'm a sushi, sashimi, raw oyster person but the experience exceeded my expectations by a lot. I chose all salad which came with some edamame. Very nutritious, generous meal. Kudos to the nutritionist team who came up with this meal! I've been avoiding chain restaurants (my kids have never been to Taco Bell) but this Ono earned my trust. A young lady who handed me my order was very courteous too. I'll bring my kids next time. read more

I was hungry and so excited to have my spam musubi as a snack as we drove back home to SJ. This place was empty, only two tables. We ordered got our order after about 10 minutes (which is pretty long for just 2 spam musubis). Jumped back on the road, opened our box, and saw two scoops of rice....WTF...cool dude....THEY GOT AND ORDER OF 2 SPAM MUSUBIS WRONG?! WHEN THAT WAS ALL WE ORDERED!! It was too much trouble to turn back around so I guess apparently I paid $5 bucks for 2 scoops of rice...completely incompetent. read more

Ono Hawaiian BBQ - 2 scoops of rice = 2 spam musubis. Freakn failllllll - Hawaiian Near Me - Tracy, California

The cravings for spam musubi were pretty strong. Unfortunately, when we ordered two orders from here we would soon regret choosing Ono over L&L and here's why. The spam musubi we ordered had absolutely no flavor. I was so disappointed. When we got home we had to add all kinds of seasoning and sauce. The spam tasted as if it had no salt added and I'm usually a lover of fairly plain food, but completely flavorless? Not my preference. Now we know. On a side note the people here were nice and quick with the order. read more

We came to Ono last Saturday for some lunch. This place is great for a quick bite instead of going to a sit down restaurant and paying way more in cost. Ono has single meal plates, or family size orders. The single meal plates are basically $9-$11 and come with rice and macaroni salad too. We got chicken katsu, and a mixed BBQ plate that came with short ribs, bbq chicken, & one other item. It was pretty good. I'll keep coming back here for lunch or a quite bite when I look to avoid the restaurant expense. The staff was ok, not much of a difference maker, typical bored at my job type stuff. read more

I give up! I really wish Hawaiian bbq would do door dash because this place is garbage! Corporate really needs to step in now!! Wife and I have tried this place a few times hoping it would get better but it's really bad! People need to be honest and quit putting good reviews over some macaroni salad!! That's not why we order here!! FYI the sauce tastes different after COVID and I'm thinking they went cheaper or watered down read more

Ono Hawaiian BBQ - Ono's new beef jerky!! Lol - Hawaiian Near Me - Tracy, California

So I came to get some food for my family and I . I had my sister with me and there was not much of a line . ( one person ) Both the cashiers look as if they did not want to be there . I didn't get a greeting or literally anything . She . Just . Stared . At . Me . Like damn say something . Smile with eyes at least. Anyway . I got my food at a decent time and tasted alright but man . Customer service is what makes people come back . It's important . read more

I called and made an order for pick up for a barbecue chicken plate well done so this is a well done chicken plate you guys tell me So I come in today to get my refund (which is the next day) from my britn bbq chicken plate I come up to the register and the young lady greets me advise her on what happened and give her my phone which shows the yelp review in the picture she walks over to her manager who is sitting down with his Apple earbuds on don't know what he's watching or if he's working or getting paid to sit there and listen to music looks over and tells her yeah that is fine go ahead and give the refund and then proceeds to look at her while looking back-and-forth on his phone and then starts to tell her in a rude demanding doing voice. Do you know what you're doing she gets embarrassed and he says a lot a lot louder and more demanding do you know what you're doing gets up out of his seat looks like he's frustrated cause he has to take is your phones off and stop what he was doing then I proceeded to ask him are you the manager he says yes my name is Brian I'm the manager I recommend to him as I always go to the other Hawaiian barbecue they open their plate before they distribute it out to the customer to make sure they are satisfied he then gets very frustrated pops his eyes out and tells me please don't tell me how to do my job I wasn't here yesterday as you can tell from my story this weirdo Doesn't have a sense on how to manage and you can tell from all his employees their frustrations I hope this gets up to the owner or higher management and you guys look into this you lost one customers business for life to your guys his competition down the street and I was recommended to come eat here because it's newer I'll be telling my friend's and family my experience here Unbelievable the manager had long curly hair and tattoos of soccer teams on his right forearm read more

Ono Hawaiian BBQ - Well done BBQ chicken plate disgusting - Hawaiian Near Me - Tracy, California

First time having Ono Hawaiian BBQ & it was super yummy! Service was good however the register girl was getting sassy with us because we had somewhat of a big orders she had no patience. read more

I've liked everything I've ever ordered from these chain restaurants. Food is fresh, taste authentic, use fresh ingredients, and are mighty tasty. Watch out for their coupons sometimes they have buy one get one. My only thing is that it's not really a great alternative for vegetarian. I got a large macaroni salad for a friend thinking it was vegetarian and it had some kind of tuna or fish or something in it and it wasn't described in their menu as having meat. I think they should make it more clear when something isn't vegetarian. Ok update I'm deducting a star because they forgot my katsu sauce and that pretty much is such a party foul when you order katsu. read more

This place is discusting. Everytime I get food from here the meat is all dry and burnt and such greedy portions. I ordered chicken Katsu last night and they gave me like 3 pieces in my meal. To top it off everytime I call the girls who answer are rude as hell and have a bad attitude. read more

If I could put zero i would I asked for separate orders they put it on the same order.I asked to replace the macaroni salad with rice n they gave me three scoops of macaroni read more

Well, this is the last time I will ever order from this location. Ordered 2 Hawaiian barbequed chicken Aloha plates. $30 not including Dasher tip, and got 1 stone cold chicken thigh, approx 2 oz, on each $14 plate. I called them and for a change they actually answered the phone. The guy said they always only put 1 on an order which is total bull. They have always served at least 2 good sized thighs on an order and commonly 3. The guy didn't do anything but say "sorry". Did not care at all. I've ordered from the once a week during the pandemic, I won't be ordering ever again. I highly encourage you not to either unless you want a box of rice with a little chicken on the side. Horrible customer service. read more