Finally, a limo service I can recommend when out-of-town guests ask me how I would get to…read moreNapa/Sonoma! Since I've lived here, I've tried a number of different services with a mixed bag of results. A Star was BY FAR the best limo service I have used in the Bay Area. The limo itself was nice - average in looks, features, etc. But the service is what totally makes A Star stand out above the others. Everything was very easy from booking all the way through the day of our trip. The folks on the phone were super helpful and friendly. Our driver, Alex (Alihan?), was a total rock star. He made us feel welcome and totally taken care of from moment one. He was attentive, funny, efficient and professional. He personally made sure every bit of our trip went smoothly: - He stocked, cleaned, and restocked the limo between stops - He always dropped us off and picked us up just at the right time and place - He knew where everything was, including sightseeing stops, the vineyards, and shortcuts - He takes phenomenal great photos, and takes the time to make sure they were posed and framed right - When he noticed someone in the group was walking around with a jacket or sunglasses, he would offer to take the things back to the limo to make our tour more comfortable; likewise, he offered to retrieve things from the limo if we needed them - He took the time to make sure the controls were working, and we knew how to use them. Instead of shouting back to us how to to something, he would pull over and come show us how to do something. - He also took care to make sure we had plenty of water at the end of our day. The transportation experience can absolutely make or break a wine trip, and I'm happy to report that our day was MADE. Thanks to Alex and A Star for a phenomenal day.

I have used this company for my event in the city and Jamal is really great with communication and…read moregreat service . I will keep using them for the future. Thanks for great service.

I've seen stellar reviews on here, and I'm hoping we just caught David on a bad day…read more My wife and I purchased an Amazon Voucher for SuperLimo; the Voucher clearly indicated that Cupertino addresses were covered for pickup. We live in Cupertino, right on the border with Los Altos. We emailed David with our details, including that our mailing address was in Los Altos (we're really in Cupertino, our next door neighbor has a Cupertino mailing address). David immediately replied briefly and unhelpfully, "Los Altos is not covered by the coupon. But we can pick you up anyway at full cost + gratuity." We replied stating that we are in fact in Cupertino, and that we'd be willing to walk 30 seconds to a Cupertino address next door. We asked if this would be OK (we'd probably need to walk 30 seconds to the front of our apartment complex anyway) David again replied with nothing but a brief, unprofessional "sorry no". This should have been an easy sell and easy repeat business for SuperLimo as we fly from the SFO airport all the time. I could understand if David couldn't take the extra step to meet us at our Los Altos address, but there was no reason for him to refuse our business to the Cupertino address, especially after we had been polite and understanding. His emails were extremely short and unprofessional, and I am glad we did not have a Cupertino address listed in our first email so we did not have to deal with him in person. Amazon refunded our voucher and we advise against SuperLimo based on our experience.

This was my first limo ride. It was fantastic! David the manager put up with my thousands of…read morequestions and Eric, our driver was on-time, courteous and professional. I can't wait to do it again.

I found this limo service on Yelp. I messaged them thru the Yelp messenger, which I've actually…read morenever done before. And the response was within an hour. I got two quotes .. One for a drop off from San Mateo to Spruce Resturant in San Francisco .. And another for a round trip. $150 and $300. Both great. I took the round trip offer. Abe and I text messaged pick up info and party size (10). He took our payment over the phone. Sean, the driver, showed up to us 15 minutes early. Perfect. He looked and smelled great. :-) He Helped us with our beer (which we made a stop for). And got us to our dinner ontime and used Waze on his phone to get us there in time. After dinner he was early to grab us, which was great cause we were stuffed and ready to get home! We played loud music and had a great time. The limo was perfect. Black on black. Everything worked. The driver was amazing and professional. I will definitely use them again. Highly recommended.

I used this limo service to a napa wine tour last Saturday and man they where the best I have ever…read moreseen or used Car clean Car ready Driver friendly I do recommend this service They are honest, they work with agreements Very fair prices and most importantly Clean reliable service

If you have a travelzoo voucher- be prepared to pay ALL the tasting fees even though it's clear on…read morethe voucher that they are included. They try to get around it by saying the fee will be taken off wine purchased, but that was only the case with one of the wineries we went to. Of course they didn't tell us this until we were getting in the limo in San Francisco. Rather than make the situation uncomfortable for my friends, I just decided to roll with it. It was horribly embarrassing. 8 of us unnecessarily paid $10 each for tastings at 3 different wineries, and we totally weren't prepared for that. If your driver is Ned do not even go on the trip. When he dropped us off in San Francisco he demanded a $172 tip, and would not take anything else. He said that was a mandatory fee for gratuity, and that was not listed anywhere on the voucher. My husband offered him $120 (which I did not agree with at all), and he said no. He kept trying to strongarm us into paying $172. We were so scared, we were seconds away from calling the police. Besides having to pay tasting fees at wineries which were supposed to be included, the driver was trying to intimidate us into tipping $172? We called Alex, and Alex asked us to put Ned on the phone. By this time we were so scared and uncomfortable, we just walked away. It was a total disaster. Ned then called my cell phone and my husbands phone screaming at us calling us cowards for stiffing him. I'm sorry but we offered you $120 and that wasnt enough. No one tried to stiff him, but you get what you get especially when the voucher clearly included false advertising. I have written Travelzoo a complaint, and I encourage everyone this happens to to do so as well. There is no way this should be permitted. 7/30/2012-Edit: I have now been receiving threatening messages from Ned calling me every name in the book, and indicating that he is going to inform my work about what a filthy w---- I am. The fact that he knows where I work is disturbing- it just proves he is a stalker. If you have a travelzoo voucher do yourself a favor and just throw it away. You will pay the total price of the voucher in tasting fees and "gratuity." Now to have to file a police report against a limo driver has just added to this terrible experience. DO NOT USE THIS COMPANY.

So, this review is really 2.5 stars, which is an average of the driver, Lester, getting 5 stars,…read moreand the customer service/truth in advertising for the company and its owner, Alex, getting ZERO stars. Almost negative stars. I purchased a TravelZoo voucher for this limo service for a discounted Sonoma Wine Tour. It clearly stated on the voucher that the day would include 6 hours of limo service stopping at 4 predetermined wineries INCLUDING TASTINGS, SNACKS, a bottle of sparkling wine, and bridge toll. The trip started off great, with a nice greeting from Lester and two (halfway decent) bottles of sparkling wine since our limo was full. But! We got to the first winery and our tasting was NOT by any means included. Although it wasn't expensive, the fact that the voucher clearly stated the tastings were included was not very fair to any of the customers. We called Alex, the owner of the business, and he didn't really seem to understand our disappointment. He said the tastings are free "IF YOU BUY A BOTTLE OF WINE." Really??? So we each have to buy a bottle of wine at each of the four wineries to get the value of our voucher? How come it didn't say that ON the voucher? We asked him kindly for a refund for the costs of the tastings, and he said that was absolutely not an option. He actually said he didn't care if we were all disappointed in the way the business is run because he "knows how to run a business." He did offer us an additional 2 hours in the limo, but that wasn't really the point. We all would have been prepared and accepting of the additional costs had we been informed (or at least not lied to) before buying the voucher. Also, there were no snacks in the limo. LIES LIES LIES. Based on the pure beauty of Sonoma and tastiness of their wines, this tour was still lots of fun. Just be prepared to pay more than you were told you would.

We used this limo service for a large event where we needed several executive cars and limos to…read morepick up and return visiting dignitaries and event speakers to & from both the Oakland and San Francisco airports. Plus, we needed these special guests taken to sights and events around the Bay Area while they were visiting. A great deal of careful planning and timing needed to be coordinated. Marcos & his Team of drivers never missed a pick-up or delivery. They were there when they said they would be and they knew their routes and territories. They were extremely friendly and professional. Our special visitors were treated with the upmost respect and care. We couldn't have asked or paid for more. They were wonderful. I wouldn't hesitate in recommending the Marcos Limo Service to anyone who needs a ride. We will certainly use them for all our future needs. On a scale of 1 to 5, they get a 10!

The good: Limo was in decent shape and the driver was…read morefriendly The bad: I reconfirmed this appointment TWICE by phone. Pickup was supposed to be at 7:00. By 7:15, no limo. I called Marco's, the dispatcher tells me the limo has been sitting "in front of my house" for 20 minutes. I tell him that I am standing in front of my house and that there is definitely no limo. He then reads back "my address" and it's off by 5 blocks. Oddly enough nobody thought to call me upon arrival of the limo or after the first 10 or so minutes. After an uneventful ride to my destination, I am getting ready to pay and the driver quotes me a price that's $20.00 more than the dispatcher had told me (again, this is after re-confirming all details of this trip TWICE). I am in no mood to bargain with this guy, so I just paid and went to my event. Next time I'll make sure to pay by credit card...at least this way I get to dispute the charge. (Definitely paying by credit card!)

Good experience! Driver was on time and the car was nice. Rode in a Lincoln town car it was roomy…read moreand comfortable.

On time, great service, clean car, exceptional ride. Would 10/10 ride with Royal Class again.read more

Was charged twice and after a dozen exchanges with manager, claiming it would be fixed and was not…read more Horrible and unethical.

Extremely disappointing experience. Booked this company for a limo wine tour to Napa. They dropped…read morea group of my friends off at the first winery and never returned. Only explanation was a text saying the car broke down, really? No assistance to help the group find alternative transportation and the car had a bunch of our personal belongings still in it. There were zero efforts made to get our items back to us and zero efforts to help us get to the next winery or to help us get back home to SF ~ 2 hours. When trying to reach the owner of the company for any explanation or apology we were unsuccessful until the next day where the owner simply replied, "I'm out of town will talk to you tomorrow" - WTF! When we finally got ahold of him he was rude, unapologetic and definitely wanted little to do with us. In the end we have a suspicion that the van never really broke down but that they found a better/high paying opportunity instead. Who knows. All we do know is we were never refunded. Our personal items were not returned to us until the NEXT DAY leaving us without purses, coats ect, and to top it off the owner threatened to charge us for the one hour of service they did provide. Very unprofessional with little regard for the customer. It's very clear to us that this company and its owner cares little for their customers and is trying to make a quick buck any way they can. Needless to say we will not ever be recommending this company to any of our friends and family and we will be reporting them to the better business bureau. All they had to do was apologize and work with us to find a solution but in the end they preferred to screw their clients over. Too bad.

Aleks has become our go-to limo service in San Francisco. It is so easy to book via text message. I…read morewas able to book two round-trip transfers to SFO for my family and then parents. Beautiful cars, courteous drivers, reasonable prices. Aleks and his drivers gave me great peace of mind because I had to book car service my memory-challenged parents from their home to the airport on a day that I was not traveling with them. I was greatly reassured that Aleks car would be on time, patient, and could handle the payments remotely. They were delivered to the airport and picked up on return without issue. We require a Chevy suburban for our group and I've had frustrating experiences trying to get an oversize SUV on Uber and lyft. Sometimes small SUVs arrive that cannot accommodate our luggage. Aleks' Black Suburbans are beautifully maintained and terrifically clean. His driver Gela is the epitome of European elegance, and graciously loaded all of our luggage. Their Covid protocols were top notch, the driver wore a mask and gloves, and offered hand sanitizer to us all as soon as we entered the car. I'm sure he would've been willing to drive with windows down if we asked. Additionally, I was able to pay directly on Venmo which was very appreciated.

'A+' service - driver is a smooth operator. Couldn't be happier, thank you for a great experience!read more