When I pulled up, there were a few cars in the drive-through, so I decided to go inside to help…read morebalance the traffic. Inside, there were two customers seated in the dining area and one employee, a woman, sitting among them. The lady behind the counter politely said it would be just a minute or two before she could take my order. After waiting about four minutes, I decided to be patient, but I noticed the team was giving full attention to the drive-through while ignoring walk-in guests. It became clear that in-store customers were not a priority, so I left and went elsewhere. The takeaway here is that management seems to lack proper training and quality-control oversight. Looking at other online reviews, I'm beginning to see a consistent pattern of similar experiences.

I went through the drive-through and ordered an entrée. They said that I would get a free smoothie…read morewith the purchase of an entree. I did not know the app needed to be scanned. I did mention to the person when going through the drive through that I should get a free smoothie and she agreed. I didn't realize I had paid for the smoothie until I got home and looked at my receipt. I called and complained and they said that pretty much it was my fault. They're not very helpful to remind you that the app needs to be scanned. Not going back to this location.

Such a great spot for an afternoon treat. Great selection of ice cream, with a nice visual menu…read more Super fast service and friendly staff. Great covered walk up patio with some nice benches to relax and enjoy your ice cream. Will definitely be back next time I'm in Lubbock!

Wonderful ice cream and topppings. Great non-dairy as well as dairy options. Was also able to order…read moregluten free! Really great options for a wider variety of diets than most ice cream spots.

We came in for boba after dinner, not realizing they close at 9:00. The girl who was closing was…read morevery rude she threw our straws down, had a clear attitude, and kept giving us rude looks. It made me really uncomfortable. We were out the door by 9:00, so it's not like we were holding them up. If you're going to take orders that close to closing, there's no reason to treat customers like that. Completely unnecessary and unprofessional.

This visit is from January of 2024. This is objectively the…read morebest boba in town. Their fruit tea is very fresh, and they've got so many different amazing combinations of drinks. My girlfriend Claire and I are from LA, so there's so many boba shops there. But Claire is even more impressed with the Teapioca here than with even most places we love in SoCal or in bigger cities (Yifang, Sunbright, 85 etc). Quality control is excellent, when she visited town we went every day for 4 days in a row. We were surprised to see who we assume are the owners working hard behind the scenes gently guiding their employees to make the drinks in the best possible way. I can't stress enough that this place is so good and I hope it always stays that way. Next time we want to try the Snowyn Taiwanese shaved snow too, that's not something Lubbock gets a lot!

If I could give zero stars, I would. The person who waited on me at the drive through window (not…read morethe order board) knows nothing about customer service. I gave her my credit card, and when she gave it back to me, she almost shoved it at me. The shaved ice, the straw, the credit card and the receipt were handed to me all at once. She didn't say thank you, no acknowledgment at all. I bought a small shaved ice, and they were very stingy with the syrup. How much does it cost to completely cover the shaved ice? Not that much extra‼‼‼‼ For $4.75? I DON'T think I will be spending any more money at any of your locations. I will save my money. I don't need to feel like I am bothering you to get a shaved ice. This is a Lubbock owned company. How embarrassing This was not during a busy time, so this is not the cause.

SO good! It was messy and I asked for a flat top but they didn't do that. Still good though!read more

OMGAWD YUM!! This is definitely a healthier option in town…read morethat will not disappoint you

great smoothie place!! you can see them making your drinks with real fruit and it definitely shines…read morein your drink the hawaiian holiday was fantastic! it's rare that you can taste every fruit in a smoothie but you truly can here

Working in the area and craving something lighter and healthier for lunch, we came across Vitality…read moreBowls and loved it . So many choices from Acai Bowls, to smoothies and toasts - went with the dragon fruit bowl and a turmeric shot! Service was fast, friendly and they even helped suggest some good restaurants for dinner. Got the medium size bowl and it was huge, could not finish it but it was absolutely delicious! Fresh, not icy or too thick with great toppings like kiwi, almond butter and bee pollen! Absolutely worth a visit!

A consistent healthy option franchise you can rely on ! One…read moreof my personal go to's .

When I'm just out of a hard workout and don't have the time to blend up my own smoothies, Smoothie…read moreKing always delivers. Lots of flavor options - so many that it's often overwhelming. I love that they have non-dairy options, both as an alternative to milk and to whey protein. I also love that they blend real fruit into their smoothies. Bonus points for not using styrofoam cups. And last I checked they will even pour into your own cup. Prices are a bit on the high side from my point of view. That said, I don't think they are any higher than other smoothie joints. The employees are always friendly here, too.

We regret walking into this building today. As soon as we walked in, the staff decided to make…read morethings super awkward and I get it, when you're at work talking amongst your coworkers and a customer walks in, it ruins the mood. The only reason we decided to walk in was because our son really loves the experience of looking at a menu and ordering, he's a curious, independent kid and likes exploring his world, just like any other child. When we walked in we could immediately feel our presence not wanted, which is whatever, who cares. It's the fact that they as a group followed us to the cashier spot with the cashier and silently stared as we tried looking at the menu. I assume they were just wanting to hear what our order was, but do the people who work here not understand social cues? I don't understand why they think that's normal behavior. It was completely unnecessary and just very uncomfortable. They should probably learn how to do their job (or any job) in a way that's not so off-putting because they come off as rude, unpleasant people. Usually I feel bad for being a customer who walks in because literally nobody wants that when they are working a shitty job. This time, I don't feel bad ruining their time because this group completely ruined my time too. The funny thing is I did nothing to them and was just wanting to get a smoothie with my family.

Sooo good it takes a little bit but still I would recommend it to any one the filled blue coconut…read moreis really yummy

I always love doing here for a quick shaved ice or bubble tea. The workers are usually fast and…read morefriendly. The line does get long but worth the wait.

Gold Stripe Located…read moreinside the beautiful Cactus Alley is the small but great Gold Stripe Coffee Roasters. Here, an iced latte feels like a cocktail. The craft that goes into how they make each beverage, and how they are served using a huge ice cube makes it feel special and different. Their espresso-based beverages are always excellent, and I find myself visiting every few visits I make to Lubbock. Their interior space is small but inviting making it great for work, but I also enjoy on a spring day to sit right outside in the Cactus Alley courtyard and enjoy the coffee with the natural air. This is simply one of the best coffee shops and co-working spaces in Lubbock. RIYL: Big ice cubes

Big fan of the prices and the options. Coffee is solid. I got the toffee latte (seasonal comes iced…read moreonly) and the cafe sua da. I really like to drink cafe sua da hot but they only have iced for this drink. The space is cozy but maybe not the most ideal if you are going to grind for a long time. A smaller space for sure but very nice baristas!