I was pleasantly surprised with the service at this store. I went into buy a new phone and was in…read moreand out in under 10 minutes. I wasn't upsold anything and had an extremely honest salesperson who was incredibly efficient, respectful and professional. I'd highly recommend this location!

They don't have answers to the questions. They work while being high so you can't even understand…read morewhat they're saying because they speak so low.

We made an appt. to review the details of our new phones. Noel was great to work with. He went out…read moreof his way to help us out. He seemed to really care of our needs & concerns.He was very knowledgeable and went out of his way to best service us.

BUYER BEWARE - DO NOT SHOP HERE (Verizon Victra at 1025 El Camino Real) unless you want to get…read moretotally scammed by dishonest sales people. 1) Phone equipment in store is marked up to double the price of the same equipment on Verizon's own website. 2) Sales people were not at all transparent about various "fees" that were added to my purchase. Then when I sought a refund, the store manager lied to my face about the amount I would be getting back, to try to hide that they would not be giving me back the fees that I had been charged. 3) MOST IMPORTANTLY, you can get WAY better deals elsewhere. I went here to trade in my old iphone and get an iphone 17. Because I hadn't gotten a new phone in a long time, i knew that i was due for an upgrade and Verizon usually has great deals. The store told me i was due for an upgrade and that the very best deal they could offer was to give me an $11 monthly rebate on my bill (a fraction of the cost of the new phone). I took the deal at first, but then because of how shady they were at the store, I had second thoughts and returned the phone the next day. I then went to a different Verizon Victra location to start fresh and at the new store, without me even asking, they told me that I was due for an upgrade and was entitled to a credit for the ENTIRE AMOUNT of a new iphone 17. DO NOT SHOP at Verizon 1025 El Camino Real. There are other Verizon locations nearby where you can avoid shady sales people and get a much better deal on your Verizon products.

Had to buy a hotspot and Alicia was so helpful, along with the store manager. Thank you for…read moreproviding quick, efficient, and friendly service!

Natalie was very patient, knowledgeable, and helpful. One of the important apps I use was not…read morefunctioning properly. She went above and beyond calling the apps technical support unit to correct the issue. I'm grateful for her exceptional help.

Sorry to say, the business has shut its doors. The owners retired…read more Too bad, they were nice.

I was driving through Redwood City and I stopped by this store to buy a car charger and then got…read moreinto a conversation with two employees, Joel and Terry. We started talking about my current and plan. Then they showed me another phone on Virgin Mobile and explained their rate plans. My initial reason for entering the store was to spend maybe $20 or so but I left spending $260. And you know what? I don't regret it! Because they've managed to cut my phone bill from $150 a month to $60 and I get everything I had before on a carrier without a contract. I know these guys are sales people but I do appreciate that they could just talk to me like a regular person and not come across like a car salesman. I continue going back to pay my bill there and check on the latest phones. Visit this store and Joel and Terry will take care of you.

Where do I begin…read more.. We had an activation issue with a new phone that ended up deactivating both my phone and my daughter's. We were completely dead in the water. We went to the AT&T store at Sequoia Station for help. When we walked in, there were 4-5 employees standing near the door talking. After an awkward silence, someone finally asked what was going on. Felt like we were interrupting them. I explained the situation, and without even looking at the phones, one employee immediately said, "It takes two days before anything can be done." No troubleshooting, no attempt to help, just a quick dismissal. As an IT manager, that response was extremely frustrating. We weren't expecting miracles, just effort and basic troubleshooting. None was offered. I would be embarrassed as to the support in that establishment as a manager As i could not believe it was that bad, we left and drove to the Belmont AT&T store, which we had used in the past, just a bit farther. The difference was night and day. A gentleman greeted us immediately, listened carefully, took all three phones and said, this is a simple fix. In less than 10 minutes, all phones were working again and my daughter's new phone was properly activated and ported with the correct number. That is what real customer service looks like. I will never return to the Sequoia Station location and have already told daughter same and pas to your friends to avoid it. If something truly can't be fixed, that's understandable, but this clearly could have been resolved with the right skills and willingness to help.

This store is all about selling you something. No longer the same. I miss Thomas, the previous…read more manager - fast, expert advice . No one has any expertise . Thank goodness for Alan who saved the day.

Friendly lady, but she sold me a phone that cannot be upgraded to Android 10, without warning me…read more Keep in mind that this phone CAN be upgraded if bought from any other carrier. Cricket appears to have abandoned this phone. Android 9 has a serious security vulnerability so I cannot use it. In addition, since the first day of service I've been getting a ton of spam calls, whereas with my previous carrier I had the same phone number and spammers were blocked. So after less than a month of service I'll be switching away from cricket.

Customer service here......"0" doesn't even deserve a star. She didn't even try and help me because…read moreshe didn't get up to look for something that might be able to help my phone. She didn't try and sell me another phone she didn't ask if I was a Cricket Customer, nothing. I think she might be someone's sister, girlfriend or daughter who was covering for someone else as a body....in place because no effort went into her customer service skills. Cricket Educate your employees on Customer Service otherwise don't hire them.

This is a new location to me, but it looks like it's been established in the Downtown, Redwood City…read morearea for a bit. I needed to upgrade my iPhone so, this was the most convenient location for me on that day. Because it was the first time here, I made sure to be on my peas and cues because as we all know, some places, just wanna sell you things you don't need. Surprisingly, this location was not what I expected. I was greeted as soon as I walked in and felt very appreciative for the warm greeting. It's very spacious and you can tell that the team cares about maintenance because it was clean and well organized. I was greeted by a fantastic Verizon specialist named Benito, and he was super friendly and engaging. He made sure to answer all my questions and even support me. With my Phone upgrade. Without feeling forced, he allowed me to process all the detailed information he was giving me. I always felt comfortable and confident in my decisions. For now, I plan on keeping this location as one of my go-to locations when I am in the Redwood City area.

A couple of weeks ago, my wife and I visited Verizon to upgrade our plan and phones. This process…read moreis usually time-consuming and a bit nerve-wracking, but the associate who helped us--Chris, I believe--made it an excellent experience. From helping us choose the right phones to finding a plan that truly suited our needs, he was friendly, knowledgeable, and incredibly helpful. Shoutout to Javier as well! If you're ever looking for assistance, those are the guys to ask for. I highly recommend this location and will definitely be coming back for all our future phone needs.

I brought in a device looking for a data only SIM card…read more I was sold a prepaid sim and it was activated in store. When I went to test the service that evening the sim did not work. I returned 24 hours later and was denied any resolution or refund.

This is an authorized dealer and if you don't buy any of their merchandise, you'll get a…read morehalf-hearted service. I came to the store this weekend hoping they could help me with my problem activating my cellular plan in my IPhone 14 following a glitch in the data transfer. The SA pulled out a nonfunctional and invalid esim card and charged me $5., which was supposed to be free. He barely helped and became impatient. I decided to leave the store since he created a hostile environment.

I just did some purchases and I am very satisfied and you're very professional and easy-going peopleread more

I have 3 numbers with H2O wireless for some time and following are the major flaws/ issues with…read morethis company gouging customers off of their prepaid( pay as you go or monthly plans 1) customer service is the worst I have experienced over several phone calls made over period of time. They are liars, incompetent and will not transfer to supervisors or billing dept when they cant resolve issues. 2) Customer service will disconnect your phone once you insists on supervisor/manager. 3) customer service individuals lack IQ of even 50. 4) their access number for prepaid plans to call international destination is siphoning money from your balance. when you call access code to dial international number, " you don't have sufficient funds" and will not place call but will deduct 5c each attempt. Remind you this this the only access number to call international destinations. 5) for monthly plan they have 213-808-6199 access code to call international and when you do " due to network difficulty we cannot complete your call, try again later" 6) when you address these issues you will be transferred to supervisor( if you are in luck) , phone will be disconnected and if you do get someone, then you start all over again. 7) their billing dept, supervisors for CSR cannot communicate and share their notes, go figure so you will be repeating same issues to each and every one at the very best. 8) I lost money/ balance as a direct result of above and no resolution, even worse they dont give a damn about your issues as these issue lingers on like pests at this company. 9) Needless to say I will not be patronizing this barbaric company and suggests no one should. 10) better business bureau complaint is being lodged from my side and hope you all would too. AVOID H2O WIRELESS FOR YOUR PREPAID SERVICES AT ALL COST.