We made an appt. to review the details of our new phones. Noel was great to work with. He went out…read moreof his way to help us out. He seemed to really care of our needs & concerns.He was very knowledgeable and went out of his way to best service us.

WARNING! : This Place is not Verizon. It is a Franchise. I am referring to the location near See's…read morecandy by Safeway at Sequoia Station in Redwood City. They are completely unethical or at the very least grossly incompetent. Don't waste your time or money, especially time. Go directly to corporate store down the street by Target. I only stopped by this place because they were open an hour later, thinking I could save some time. I think there only interest is getting you to sign up for long term services and purchase their way overpriced products. They seem quite proud of the price gouging. One idiot even kept bragging to another coworker about how they were able to convince someone to return for "extra" services. I guess they get a commission each time. Definitely, don't bring loved ones there with a limited English capacity or diminished mental faculties. Nothing there is transparent as far a pricing goes. DOUBLE CHECK EVERYTHING AND DON'T SIGN ANYTHING AS THIS PLACE, UNLESS YOU ARE CERTAIN WHAT YOU WANT AND GET. Tried to activate a device, got charged for who knows what. According to the person activated said device, everything is fine. I didn't use device right away. Device didn't work when I eventually tried it. Went to corporate store down the street as I was nearby, only to find out device was "broken". It never worked. Verizon exchanged said device for one of their own. Wasted time and money at the location near Safeway at Sequoia Station. Not sure if everyone there is like this or just the time that I was there.

Had to buy a hotspot and Alicia was so helpful, along with the store manager. Thank you for…read moreproviding quick, efficient, and friendly service!

Natalie was very patient, knowledgeable, and helpful. One of the important apps I use was not…read morefunctioning properly. She went above and beyond calling the apps technical support unit to correct the issue. I'm grateful for her exceptional help.

Sorry to say, the business has shut its doors. The owners retired…read more Too bad, they were nice.

I was driving through Redwood City and I stopped by this store to buy a car charger and then got…read moreinto a conversation with two employees, Joel and Terry. We started talking about my current and plan. Then they showed me another phone on Virgin Mobile and explained their rate plans. My initial reason for entering the store was to spend maybe $20 or so but I left spending $260. And you know what? I don't regret it! Because they've managed to cut my phone bill from $150 a month to $60 and I get everything I had before on a carrier without a contract. I know these guys are sales people but I do appreciate that they could just talk to me like a regular person and not come across like a car salesman. I continue going back to pay my bill there and check on the latest phones. Visit this store and Joel and Terry will take care of you.

Where do I begin…read more.. We had an activation issue with a new phone that ended up deactivating both my phone and my daughter's. We were completely dead in the water. We went to the AT&T store at Sequoia Station for help. When we walked in, there were 4-5 employees standing near the door talking. After an awkward silence, someone finally asked what was going on. Felt like we were interrupting them. I explained the situation, and without even looking at the phones, one employee immediately said, "It takes two days before anything can be done." No troubleshooting, no attempt to help, just a quick dismissal. As an IT manager, that response was extremely frustrating. We weren't expecting miracles, just effort and basic troubleshooting. None was offered. I would be embarrassed as to the support in that establishment as a manager As i could not believe it was that bad, we left and drove to the Belmont AT&T store, which we had used in the past, just a bit farther. The difference was night and day. A gentleman greeted us immediately, listened carefully, took all three phones and said, this is a simple fix. In less than 10 minutes, all phones were working again and my daughter's new phone was properly activated and ported with the correct number. That is what real customer service looks like. I will never return to the Sequoia Station location and have already told daughter same and pas to your friends to avoid it. If something truly can't be fixed, that's understandable, but this clearly could have been resolved with the right skills and willingness to help.

This store sucks because they never have enough people in here. I come and have to wait at least a…read more1/2 hour everytime. Today it's 45 minute so far. They try and be nice but know they're understaffed. I like the employees but the franchise needs more employees. Stop cheating out scummy franchise owners. Pay a living wage and good people will work for you! Update 60 minutes. Still waiting to pay my bill. This place sucks but is across from my house. I'm too invested to leave now Don't go here unless you have time to kill

Friendly lady, but she sold me a phone that cannot be upgraded to Android 10, without warning me…read more Keep in mind that this phone CAN be upgraded if bought from any other carrier. Cricket appears to have abandoned this phone. Android 9 has a serious security vulnerability so I cannot use it. In addition, since the first day of service I've been getting a ton of spam calls, whereas with my previous carrier I had the same phone number and spammers were blocked. So after less than a month of service I'll be switching away from cricket.

Customer service here......"0" doesn't even deserve a star. She didn't even try and help me because…read moreshe didn't get up to look for something that might be able to help my phone. She didn't try and sell me another phone she didn't ask if I was a Cricket Customer, nothing. I think she might be someone's sister, girlfriend or daughter who was covering for someone else as a body....in place because no effort went into her customer service skills. Cricket Educate your employees on Customer Service otherwise don't hire them.

Exceptional Experience with Carlos Rodriguez…read more I recently visited this Verizon location and had the absolute pleasure of being assisted by Carlos Rodriguez. From the moment I walked in, he greeted me warmly and treated me like family. Carlos went far beyond what I expected. He took the time to carefully explain everything in detail, showing me all the numbers clearly on paper and breaking down the savings and options available. He made sure I fully understood how we could navigate the process to get exactly what I was looking for no pressure, just pure professionalism and transparency. What truly stood out is that he didn't just aim to make me a satisfied customer -- he genuinely wanted me to be a happy customer. And he absolutely succeeded. He exceeded my expectations in every way. What makes this even more impressive is that Carlos is actually a Director from Sacramento who was visiting this store he's not even the regular manager running the location yet he took the time to go above and beyond for me. It was truly an honor and a pleasure doing business with him. If more professionals followed his example, customer service everywhere would be on another level. Highly recommend!

Make sure to ask questions and stand your ground about what you want. I went to the store expecting…read moreto get a replacement phone and have my existing number and plan transferred to the new device. Instead, they created a completely new cell phone number, which came with additional fees, activation charges, and extra apps and services that I did not need. The sales representative did not properly explain any of this to me. The entire time, I believed I was simply getting a new phone and rolling my existing plan over to it. Had everything been explained clearly, I would never have agreed to a new number and the extra charges that came with it. I feel misled and frustrated by the lack of transparency during the sales process. This is consumer ripoff.

I brought in a device looking for a data only SIM card…read more I was sold a prepaid sim and it was activated in store. When I went to test the service that evening the sim did not work. I returned 24 hours later and was denied any resolution or refund.

This is an authorized dealer and if you don't buy any of their merchandise, you'll get a…read morehalf-hearted service. I came to the store this weekend hoping they could help me with my problem activating my cellular plan in my IPhone 14 following a glitch in the data transfer. The SA pulled out a nonfunctional and invalid esim card and charged me $5., which was supposed to be free. He barely helped and became impatient. I decided to leave the store since he created a hostile environment.