Well, add me to the list of customers that feel less than satisfied with their approach and so called "deal". I purchased a voucher through Living Social and they wanted an additional $547 for my glasses. I didn't complete the purchase, went to Costco and got the exact same glasses, frames, lenses and exam for $250. Buyer beware of this establishment! read more

They do a lot of coupons (like Groupon) that sound like a deal, but their prices are so much higher than other places the coupons don't save you very much. They also work hard to sell you things you don't need (but might not know you don't need) so get more money. They even falsely said I had an eye disease so they could get more money from my medical insurance to cover "treatments" for something I didn't have. You can get much better care and glasses at Costco/Walmart even with the coupons they guys offer. The Dr told me I had an eye disease and to give him my medical insurance so he could start "immediate treatments" - making it sound serious. But after overhearing a couple in the lobby, I was concerned and hadn't given them my medical insurance info. I said I didn't have insurance and all of a sudden I didn't "have" the disease and just needed to wash my eyelids every day and I would never have to have it treated by a Dr. Real suspicious - I verified elsewhere I didn't have the disease, the latin name he gave me was dry eyes and I have no symptoms and would be treated by drops, not office "treatments". Sounds like a scam to make more money. I called before getting the coupon and was told I could get the exam and glasses (I gave details) for the amount the coupon covered (several hundred dollars). In the visit, the Dr kept trying to tell me I needed distance glasses. When I said I could see distance fine, he would make dramatic statements like I wouldn't want to be on the road with you. I thought maybe my distance vision had changed but he refused to tell me my distance prescription. He also made a big sales pitch on how I HAD to have Prescription Polaroid Sunglasses (not regular ones). He was pushed progressives saying bifocals were bad. When I went to the station and picked out frames, the guys said ok you owe (... @ $300). I told him about the phone call and the coupon covering the exam and glasses. He gave a lot of excuses, but I had given them detailed information and asked if the coupon would cover it and had been told yes, so I knew his excuses were not true. I asked if this was the price for single vision and he said the Dr said you needed progressives. I could read the prescription upside down, it was the same as my last prescription for distance (no other Dr or the DMV thinks I need distance glasses). I said I wanted single vision and they called the Dr over. He starts his "selling again" how bad my vision is, how I need progressives, and I finally said I can not afford it. So he tries to sell me bifocals (after trashing them in the exam), I again say I can't afford it and the Dr goes away. The guy fitting glasses says to lower the cost there is no scratch protectant, no anti glare, heavier lenses which meant I had to choose different frames. I am very disappointed, the coupon would have more than covered at other places, but I already paid for the coupon, so I say take the cheaper materials. They still said I owed $ on top of the coupon. I could have gotten the same glasses at Walmart for the same price and at Costco gotten the scratch protection, anti glare, lighter lenses and better frames for just a little more. They are running a real scam - they hike up the price of their products so it sound like the coupon will give you a good deal, but it really doesn't. On top of that, when the Dr did the prescription machine, he did a few adjustments than stated with fanfare "See how well you can see now". Well I couldn't. He said "Isn't it better than no glasses"? I said it was worse than the glasses I was replacing. It took several adjustments with fanfares before he got something decent. The glasses I got are ok, but not really much improvement over my old ones. Normally I can last 2 years between prescriptions and I expect these ones will need replacing in 6 months. I wish I would have known more about the problems I and others had (half the people were back as their glasses didn't work, the other half were first time people with coupons and some had sticker shock when they were told the price of their glasses). I would not have bought the coupon. We expect our Drs to take care of our health and tell us what we need, not sell us things we don't need so they can make more money. If I didn't know my old prescriptions know from other Drs that I didn't need distance glasses, I would not have known enough to say no to the expensive things they were trying to sell me that I didn't need. I suggest going to Walmart or Costco and skip these guy's coupons - you will get better prescriptions and glasses for the same or less cost and better service. Wish I would have done that. read more

My $250 for exam and glasses ended up costing $408.00. The Dr. tried really hard to convince me I suffered frm "dry eye" and not just seasonal allergies read more

Please please please don't go here!!!! I have tried to go to them twice silly me. First time shame on you second time shame on me!!! I am a mother of four boys and it's hard enough to keep a roof over our heads and healthy food on our plates. But alas I am blind and have to spend a great deal of money on glasses. Because I am not rich I try to get as many deals as I can to save our pennies so when I saw the groupon the first time I thought how amazing!! Wrong! The first time I went the manager kept trying to get me to buy the most expensive thing there and I get that they want to make their money, but I explained to him my situation and that I needed to get what would work. I chose a pair of frames I wanted and even though I was done he kept harassing me to buy bigger and better and mind you they aren't even name brands just cheap knock offs with a huge price gouge! I again insisted I was fine with what I chose and would like to finish and he then went into getting to get me to buy 200 lenses!! That's absurd! Again I said really I need to spend as little as possible I have Christmas coming and four children I don't need to spend a million dollars on glasses. So then after he had already told me my glasses would be done the next day, he informed me that since I didn't buy the expensive lenses it would take a week to get my glasses done so I should just buy the expensive ones. I again insisted I just couldn't afford it. Then he treated me like I had a disease and like I was nothing more than a turd on the ground. I was completely astonished. Well guess what my glasses broke and I saw they had the groupon again so I made the mistake of thinking maybe he wouldn't work there anymore. I was wrong. I purchased a pair of vintage frames, in spectacular condition, online and brought them in. Same thing happened again. He was so rude about the fact I didn't want the expensive lenses and as soon add I showed him my frames he picked them up laughed and said "I won't even touch these good luck finding someone that will cause no one will do those for you!" I said are you serious I knew I shouldn't have gone here. I said you guys are swindlers. You may think that because you work the elderly out of their money that you are going to get mine but you're dead wrong. They are so rude and only treat you nice if you spend 400 there. I said ok fine then I will take my business elsewhere and asked for my prescription since I already paid for it. They refused and told me they didn't have to give me anything that I was just screwed. Can you imagine!!! I called the police and they said it was civil so I just left. I have since gotten my money back from groupon thank god. But I'm telling you these people are crooks!!! They are rude and have the most disgusting attitude towards people. They are also not tired into the better business bureau which makes me wonder who else they have screwed. Don't waste your time here it is a scam and will cost you ten times what you would normally pay at any other optometrist! read more

Be advised if using a Groupon for an eye exam only that they won't let you leave without spending an additional $100 - $400 on glasses too. It does not state on the Groupon that you can't get only an eye exam for $39 unless you buy glasses as well. read more

If I could put zero stars I would. The worst customer service ever! So damn rude! I called back and told me I can't contact corporate, because he IS CEO so I'll do bigger and better things then call corporate. read more

Groupon is a scam! Don't do it, they will charge you more than any other eye place. Also, the manager or should I say "CEO" is the most rudest man I have ever spoken to. Literally talked to me like I was his worst enemy. Don't go here!!!! He doesn't deserve any money anyone is willing to give to him. The biggest asshole I've ever dealt with. read more

From the moment I walked in I highly doubted my decision to come here, but I was already here and had already paid for the Groupon. Being in Sun City I noticed the majority of their customers were elderly which at first eased my mind until I heard the doctor from the back yelling impatiently at a patient that he didn't ask if she could read it, he asked if it was clearer. I paid no mind as a women escorted me and kindly measured my eye and showed me the frames, she explained the ones in the promotion were on the north wall and I went a picked those. I went in and got the exam and the doctor seemed to loose his patients with me a bit too, and made me feel like I didn't know what I was seeing. I was then sat I front of what I believe is the owner of the optical. The doctor asked him to talk to me about lens options and frame options. I told the gentlemen I was only their for the promotion and only wanted what was included, he went on to tell me they were unfashionable frames to let him show me some other options, I again refused but at his third at bat I gave in at the end I still went with the original frames I had picked. He then started on the lens that I should get this and that and again I said all I want is what is included in the promotion. He then wrote out my total including the items I didn't want I told him one more time I don't want any of these things I just want what's included in the special. That's when he got visibly upset, his tone changed he attempted to discourage me from using Groupon again and said if I went anywhere else they weren't going to give me what I wanted that I was going against doctors orders and instead of my glasses being ready in 25 minuets they would be ready in 7 to 14 days. Finally when I asked for a copy of my prescription he attempted not to give it to me and when I insisted he walked into the back made a comment to the lady that originally helped me and walked back with a smirk on his face. I would never ever return here I won't recommend this place I would never want my grand parents to receive the same type of treatment I have received. I'm sure they suggest products to people and belittle them into buying them! Avoid yourself the headache and go else where please!!!! read more

I would seriously recommend to stay away from these guys. The prescription for contact lens was incorrect and when I had a doubt on that while going back after trail lens period I was again told that it was correct after that I had it ordered 12 pairs. Later after using it for a week or two I started seeing other issues. But then I went to see other Dr for consultation and I was told that my one eye prescription is higher than what it is. When I called them back to exchange the contacts they said it can't be replaced. I should have read other reviews before I go there. Its just not about the money, but I was going through head ache and blurry visions for few weeks. read more

They seem to love what they do. Very inviting and personable. Ernie was great to work with and John made you feel very comfortable. Definitely will go back to them in the future. read more

When I called for an appointment the first thing the man (Ken) asked is, "What insurance do you have)? I told him and he said "Oh we love that insurance". I had the eye exam done by Dr. Campbell who talked about shopping on Amazon the entire time during my exam. When I went to pick out my glasses, the lady told me it was going to be $450.00 for one pair. I told her I have never in my life paid that much for my glasses. The lady told me very quietly that my insurance is not in network. Ken never told me that when I booked my appointment. I asked for my prescription and left. I filled my prescription at a different doctor's office that was in network and paid half of Ken's price. One year later, I went to a different eye doctor and was told my prescription was wrong from Optical Experts. I wondered why I was getting headaches all year. I went back to Ken with my new prescription to show him the error and he looked at me and said "What do you want me to do about it". Ken was so rude and short with me. I told him, you need to fix this. I bought glasses and sunglasses with your bad prescription. He said the doctor would do another exam which he did and the doctor told me he was right and the other doctor was wrong. Dr. Campbell changed the numbers a little bit and when I went to pick up new glasses they were blurry and I left. Since then I have gone to a third new doctor and Dr. Campbell's prescription was the WRONG one. He transposed numbers on the prescription. PLEASE PLEASE DON'T GO TO OPTICAL EXPERTS!!!!!!! read more

I also received the groupon for $39.00 and I had a great experience with both the optometrist and the staff. They were very kind. I did pay more for my glasses but well worth it. I really enjoyed it and if it were closer I would use the as my primary optometrist! read more

I gave one star because zero wasn't an option. I bought the $39 groupon, and share the same complaints as those on this site have mentioned. Beware of the high mark ups and hidden fees that don't really make this a deal at all. You can get a better deal somewhere else. The doctor and office staff don't seem connected and are not in high communication. Beyond that I was told glasses would take a few days and it ended up being two weeks. Long wait time, high price, and not satisfied with the glasses. I complained to groupon and explained their good name is being shamed on yelp by other reviewers for Optical Experts. They must not care, because this morning I saw an advertisement again for expert optical on groupon. I guess I will have to file a complaint on the BBB. I would never go back, not even for an adjustment. I don't trust them, nor appreciate a receptionist and optician trying to give me medical advice without and MD behind their name. It is a highly unethical business practice. It seems they need groupon to get "new customers" to stay in business. Don't help them cheat you. Go somewhere else. read more

I bought a groupon, and was a bit apprehensive about going. Dr. Castro is very knowledgeable and helpful. Both he and his staff were very professional and made this a positive experience! I recommend Dr. Castro, and will be going back for my next exam! read more

I had a good experience here years ago on Groupon, but not this time. I was disappointed to perceive this practice has become hard sell and focused on enforcing the intricacies of the "deals"; not so much on the customer's interests. I think their eye doctor is good. I had the eye exam; paid extra for the dilation exam. With or without the 3rd party discount, you can get lenses and frames elsewhere for the same money or less. Since I did not want to buy glasses there that day, I asked for the prescription and they said no. I could only have the prescription if I paid the full price of their eye exam + the dilation fee, because the Groupon did not say 39.00 for exam only. The groupon only applied to exam AND lenses AND frames. So I paid the 85.00 and took my prescription elsewhere. Groupon and Optical Experts did provide a refund upon my request. If I'd not asked, and pursued it, it would not automatically be refunded because OE indicated I'd already redeemed it. I won't bother with OE again. Not interested in gimmicks and hard sells. I did buy eyeglasses elsewhere. Even after paying 85.00 for the eye exam, I saved 300.00 compared to the eyeglasses I liked at Optical Experts. It's not that it's a BAD place to go, just know it will cost you full price in the end. read more

Called to inquire about their service and the gentleman who "helped" me was very rude.Needless to say, I did not make an appointment.

I purchased a Groupon that was for eye exam, single vision lens, and frame. I got the eye exam then chose a frame - not knowing that I had to pick out one with a certain price. No prices was shown to me and no notice that I had to pick a certain frame. When I got the glasses, they charged me $239.00...I should have walked out but I didn't. I asked for a refund because it was fraud. I called and spoke to the owner Ken Rosdk, he was horribly rude and refused to do anything except fax me the prescription, pick it up, fax it, or I could send a stamped envelope for it! He was so rude...the Groupon was worth nothing! I got absolutely no customer service - not any! And I wasn't told that I had to pay extra...at all. read more

I really wish I would have checked Yelp before I purchased a Groupon to Optical Experts in Peoria, AZ for my daughter. That was my first mistake. My second mistake was letting my 18 year old daughter go to the appointment by herself. These unscrupulous thieves jumped on the opportunity to take complete advantage of her youth and inexperience of dealing with their kind. Like other reviews here on Yelp, my daughter was not allowed to touch the frames. The lady told her she had to sit and she'd bring the frames to her. I've never in all of my days seen an optical shop not allow the customers to browse through the frames to make their selection. Very odd. They also had a very small selection of "included" frames and their prices for frame upgrades were through the roof. My daughter did not like any of the frames and asked if she could just get the updated Rx put into her existing frames. She was told she could, but she HAD TO UPGRADE the lenses to poly's with the coatings. Not an option to do without. Take the frames/lenses included in the Groupon or pay up if you wanted to keep your existing frames. They did charge a format/cutting fee for her frames, which I have no problem with being it is not one of their frames. What I do have a problem with is the fact that the Groupon covered a frame, which was not being utilized, and they refused to give her any credit towards their "mandatory" upgrades. When my daughter left there, she called me and told me she had her appointment and that she had to pay an additional $60.00 for the lenses. She told me that the lady said it was mandatory on all Groupons which defies logic. Over the weekend, I checked the Groupon and there was nothing in the Groupon referencing any mandatory upgrades. I contacted Groupon Customer Service and they verified for me that I was not mistaken and they apologized for my troubles, which is more than I got from Optical Experts who was the root of all the problems. They also failed to give my daughter a breakdown of the charges even when she asked for them. I went to the shop with my daughter to find out why they charged her for "mandatory" upgrades when there were no mandatory changes. The woman became very defensive saying she didn't say anything was mandatory. While discussing the issue with her, she admitted to telling my daughter that she "needed" to pay for the upgrades. I quickly stopped her and told her that her "needed" equals mandatory. She then told me that she told her that "she would appreciate it if she upgraded the lenses so she can make some money, you know because nothing is free and they have to make some money too". Completely unbelievable. I told her that there was a Groupon that had been purchased that covered the cost of the exam, frames & lenses and we weren't getting anything for free....I paid for that. If you don't like the terms of the Groupon agreement, then don't sign-on with Groupon. Real simple. I asked her if she gave my daughter a credit for the frames that were not being used and she said no and when I asked her why, I got a blank look and then another "we need to make money" response from her. I told her she took advantage of my young daughter and lied to her and she said she didn't. Things digressed, I yelled, they tried, I left very pissed off, after telling them exactly what I thought about them, and will never return or recommend Optical Experts, that's for sure. Upon getting home, I contacted Groupon Customer Service to let them know what dirt bags they have in their midst. Groupon did the right thing and refunded me in full for this lousy experience. At least they know a thing about Customer Service because Optical Experts surely knows NOTHING about it. To top it off, the lenses they put in my daughters frames are giving her tremendous headaches. Go figure. Do yourself a favor and AVOID these fools/thieves/morons (take your pick) at all costs!!!! read more

What a scam they have running at this place! Bought a groupon for $39, that said I could get an exam and a pair of glasses valued at $200. I completed my exam and picked out glasses and had to pay an additional $169 because the frames were more than what the deal offered. I asked SEVEN times to see the frames that went with the offer and they couldn't show me ANY. They just continued to show me more expensive ones. If I didn't need glasses so badly (dog chewed my old ones), I wold have walked out. One person there even made me sign off on a scribbled piece of paper when I declined the "anti-glare" product that they were trying to sell me. He tried to tell me it was a legal issue that I have it and without it I was putting other drivers at risk by not having it. My biggest concern with this place is how they are taking advantage of the elderly people who go in there for glasses. There where 4 elderly people there with the same groupon I had and they totally ran rough shot on all of them. It was terrible to watch, very sad. I am in the process of contacting Gary Harper from the channel 3 news to investigate this business. Not looking for anything back from them. Just want to stop them from screwing the elderly out of there so needed money in their later years. These people should be ashamed of how they do business and hopefully they won't be doing it for very much longer. read more

I certainly wish zero stars was an option. This place is totally running a bate and switch on the $39 Groupon. The first thing I did when I called to make an appointment, was to ask if the Groupon I'd just bought was really going to get me a complete eye exam and a pair of glasses for the $39. I was given the response of "absolutely. It's a great deal." When I came to the appointment, I again handed the receptionist my Groupon and said that I'd like to see the frames that will be included with this deal. The Dr. stated that it included ANY of the frames. I was given the exam then assigned to a SALES PERSON WHO PROCEEDED TO LET ME KNOW THAT THE GROUPON WAS WORTH $200 to apply to my purchase today. After discussing the pricing, it turns out that you don't even get the exam included!!! They made me pay an additional $69 for the exam AND I didn't get a pair of glasses because they wanted me to pay an additional $180 for the least expensive pair I could find there!!! I called Groupon to let them know that this offer from Optical Experts is a bait and switch, but I keep seeing new offers from them on Groupon. DO NOT BE FOOLED BY THEIR SALES TACTICS AND LIES WHEN YOU CALL TO CONFIRM THE DEAL. THIS PLACE IS DISHONEST IN THEIR ADVERTISING AND WHAT THEY SAY TO YOUR FACE. SHAME ON OPTICAL EXPERTS!!!! read more

I bought a Groupon for 39.00 for an eye exam, lens and frame a value of 200.00. After I was finished with my exam it was time for the sales pitch. OMG they had a really poor selection of frames and most styles that I would never pick out. I did finally find one that I might of liked after the guy was rushing me to make that sale. I sat down with him the sales pitch began. So after adding all this extra stuff that's not needed he wanted 537.00. I have never paid that much for a pair of glasses and I have been wearing glasses for 10 years. I told him I had to talk to my husband and his response was the purchase has to be made today. WOW really. I told him that I couldn't purchase without talking to my husband and he said maybe management would let him have 24hours for this deal. I felt like I was under presser and felt very uncomfortable. I asked for my prescription and that I would call him tomorrow and he told me oh no you don't get your prescription unless you purchase glasses. I felt like I have been taking I paid for something I didn't get. Just because I am not willing to pay 300-500 dollars for a pair of glasses that I don't like I don't get my prescription thatt I paid for in the Groupon. Really BAD business. read more