I lost my pool key and immediately after speaking to Jackie from Optimum property management she was on it! Had a key immediately available to me! She was incredibly friendly, professional, highly competent and thorough making it an easy and no fuss issue resolved in seconds! What an asset she is to this company and to anyone in her realm of business! Thank you Jackie!!!!! It was a pleasure dealing with you !!!!! read more

This HOA is horrible, for 2 years now an o going issue with the structure in our garage. I have spoken to corporate & still have had non compliance issues with our garage which may collapse. read more

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I moved to my Condo 14 1/2 yrs. ago and have been using Optimum Property since then, a big thank you to Adrian Fonseca for helping me to make my garden alive. Awesome Job! read more

Our community has been with Optimum Professional Property Management for little bit more than a year now. This company has demonstrated and proven itself to be not only professional, but concerned for the communities that they manage. They provide regular communications to the community regarding improvement projects that are taking place within the community as well periodic updates. Optimum Professional Property Management even provides monthly invoices and statements outlining recent HOA dues and fees. Optimum and its staff are extremely responsive to the residents of our community. Kudos to Optimum Professional Property Management and especially to Adrian Fonseca and Maggie Rahm for the attention and efforts they put into our community. read more

My fiancé and I just moved into a home in the Garden Gate community of Riverside about 7 months ago and I can't say I'm very pleased with our HOA, Optimum Property Management. I've sent in two written requests, 2 weeks apart, to have the shrubs and bushes landscaped in front of our home as the overgrowth is causing lots of spiders in our home and on our patio. It is clear that our neighbors shrubs are being tended to but ours are completely overlooked. I've had to hire pest control to help with the spiders. It has been over 2 weeks and no one has come out to trim and clean up the bushes. I'm very disappointed in this company. I'm paying a monthly HOA fee and now I'm paying for monthly pest control. This is ridiculous. read more

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I'm a board member who recently voted to bring on Optimum as our property management company. I'm already quite disappointed in them. They recently sent out a mailing which sought public comment on a set of large fee increases including a 340% increase in late fees. The problem is that this mailing was not professional in many ways. For example, Optimum did not provide the Board of Directors with a copy of the mailing ahead of time. (Our board president learned that the mailing had been sent out from a fellow homeowner.) Next, the mailing suggested that the proposal for these large fee increases had received the preliminary approval of the Board of Directors. To be sure, the property manager has apologized to the Board of Directors for this behavior. Nevertheless, it is a shame that the relationship between me, our homeowners, and Optimum has been strained right off the bat by what appears to be inappropriate behavior. In my HOA, nothing should ever be mailed out without being reviewed by the board president first. In addition, all statements in the mailing should be 100% truthful and accurate. If Optimum wants to repair the trust they have broken, then they need to demonstrate, in a concrete manner, that they grasp how badly they have let us down. FYI: I read the comments made by the company below. As I see it, their duty was to obtain our permission for the mailing ahead of time. Saying that we were "informed" doesn't really cut it. The larger issue is that the mailing was never reviewed or approved by the board of directors. If Optimum had followed our procedures, we could have saved them a lot of heartache by adjusting the language of the mailing so that it was accurate. The inaccurate information in the mailing was a big issue for me and - as I recall - for one of my fellow board members, Ashlie Hadley. Relationships between HOA homeowners and property management companies are already conflicting and fraught with tension. It was a poor decision for Optimum to start off this relationship by seemingly going rogue on us. I don't think we are helping anyone by pretending this wasn't a significant mistake. read more

This company is very expensive and they changed there HOA billing site just to save a few dollars. We have had difficulty working with there new system. The biggest issue tenants have had over the years is the lack of follow up by the management company to resolve HOA owner disputes and issues in regards to roof leaks and communications. The property management company is always pushing the association to raise there dues for no reason other than other associations are paying more. The property management company have not assisted on any owner proxy guidelines and voter influence should be investigated. read more

It's unbelievable the complete lack of communication and transparency with this company. I've been told things would be fixed in the HOA common area just to be told months later "homeowner responsibility" without details or context. I try to self advocate and ask for updates but to no avail. They get back to you when they want. I've had one issue on going for 8 months. Do not deal with this company! read more

Want to commend Jackiee and Maria for their diligence and follow through regarding HOA parking questions.

I am currently battling with Meagan Scott of Optimum Affordable Mgmt group out of NY by way of Surrey Apartments in Memphis, TN. 1/1/2025 Optimum Affordable Mgmt took over Mgmt of Surrey Apartments in Memphis, TN and I have been on contract with the Apartments since 4/2024. As a result of the change I've been told that I would no longer receive payments for my 5 unpaid invoices that date back to October 2024. After I pleaded with Meagan Scott, she finally released 1 invoice from September 2024 and stated because her property Mgr at Surrey Apartments in Memphis said she never saw me and my company working (full lawn services) were performed on the weekends as signed and agreed upon in my contract that would no longer be paid because of that statement. Myself and my family have been and are continuing to suffer due to none payments. I'm now facing eviction again and my electric power and water will be disconnected 3/12/2025, again due to non payments. PLEASE HELP AND RESOLVE THIS MATTER. read more

Our HOA recently changed management companies to Optimum. We are very pleased overall. As Chairman of the Architecture Committee I would like to give a shout out to our on-site manager PJ. He is very helpful and makes my job easier.Thanks PJ ! read more

Optimum has made such a positive difference in our community! Elizabeth Calderon and the whole Optimum team are helpful, professional, and they really know their stuff! Elizabeth has helped us with compliance issues, brought great vendors in, and educated the Board on how to effectively make improvements. She is so easy to work with, it's been great having her guide us. read more

I manage a property for an owner within a community that uses optimum. It's sometimes so difficult to get any kind of help since I'm not the owner but Kim was so helpful regardless. The owners travel a lot and she was so understanding! read more

Kim in billing is so patient and always so willing to help. her kindness goes a long way.

My experience in dealing with Optimum Maintenance Department has been outstanding thanks to Sheila and Vickie, who always go over and above when I have needed assistance. I am hoping these two customer service ladies get the recognition they so deserve, they are definitely management material. read more

I had a concern and emailed our property manager and was amazed at how quickly and professionally she responded. She assured me that my concern mattered and would be addressed. I felt heard and am happy to know my community is so well protected. read more

We just sold our home in Optimum. The people who assisted us had great things to say about the escrow ladies Breanna and Kimberly. They said they were quick to respond and very helpful and polite too. Thank you for helping us sell our home and thank you for the great service. read more

Teena K. is amazing! She is my go to for all AP related items at Optimum. Thanks Teena for all your hard work

My partner and I are new to Optimum and enjoyed our experience recently. Kim was extremely helpful in explaining the process and changes in everything. Kim was very knowledgeable which made the experience even better. read more

Our HOA changed to Optimum in 2018 because our former property management firm offered outdated and unprofessional services and did not offer many of the state-of-the-art services that Optimum has - and even charged more than Optimum! Since that time to this Optimum has provided outstanding, professional services for our HOA. Their infrastructure is designed to handle every aspect of services needed for HOAs and their staff are highly trained and very knowledgeable of HOA management. As Board President of our HOA I am very pleased to recommend their services to any HOA community. read more

I reported a sprinkler leak in our community and within minutes Jackiee replied and assured me a vendor will correct it. Great job!!

I want to give a huge thank you to Kim in billing who was very kind and patient in showing my parents how to use the online site!

I recently called Optimum for answers about a roof leak at my property Camberlyn Montoya the Community Assistant listened to my requests and was very helpful in providing me with answers. I believe she is the best part of the management company. read more

Beverly Richardson has shown care for the culture at the Tustin Barcelona community. When I speak to my neighbors, they know who Beverly Richardson is because she is the person that is always available and helpful. I think it is important to honor good people, therefore I am writing to recognize her outstanding customer service. Beverly Richardson, you are 5 stars plus. read more

Hi Debbie- we've attended several board meetings- most were allowed only via zoom. Via zoom we are silenced or have a total of 15 min for comments- for our entire associations. Our financial questions have been pushed to follow up meetings which we never had. Our payment plan request have been denied. Our hardship requests have been denied. We have only been told if we do not pay a lien will be put on our homes. As you can imagine with the holiday season here...our community has been financially destroyed. read more

Trying to deal with the Property Mgr Jeff Weber is the biggest joke. He never returns calls, emails and has the worst attitude when speaking to him when you can get a hold of him that is! WE are paying his salary and he ignores the tenants? How do we get this man removed?? I was told this Jeff Weber roams the property every week to see what needs to be fixed etc. LOL!! I can walk this property and see many things that need to be fixed or repaired! We need to get rid of Optimum they are useless at everything! read more

I just want to go on here and take a moment to say Jackiee Hong does outstanding service! She is very attentive and helpful, she exceeds all expectations. Thank you Jackiee keep up the great work! read more

Professional, courteous, and responsive Jackiee Hong is a pleasure to work with and is a consummate professional. Fantastic follow up on requested maintenance repairs and General property questions. read more

As a retired Facilities Property manager with over 30 years experience and a current HOA board member, I Highly recommend Optimum Property Management Services, specifically, our property manager, "Maria Aries". My 30+ year old community has 423 units and has incurred years of deferred maintenance. In property management "circles" my communities HOA/Board has a reputation as being "difficult". Maria has stepped in and provided much needed leadership and best in class customer service. Maria's Project Management and Budgetary expertise has our community on track to tackle long overdue projects such as, Roof replacement, Street repair/coating, Deck repairs and Pool area refresh. My community owes Maria Aries a debt of gratitude and we hope to partner with Her, and Optimum Property Management for years to come. read more

Camberlyn Montoya is 5 star! As a homeowner and a member of our associations Board, I have had the privilege of working with Camberlyn on several items. She is prompt, professional and thorough. She puts all homeowners first and follows through to ensure completion. Thank you for making working with a professional property management company enjoyable! read more

I commend Camberlyn for her outstanding customer service. I serve on an HOA committee and she is very responsive and professional in working with our team. read more

Community Managers need more training, needs to improve, causes unnecessary grief for what we pay for, they do not assist members well at all. read more

Poor Community Managers appointed over our non profit HOA, marks all service items as completed and major community property is ruined by weeds, rats, gophers, weeds and dirt, 20x40 tripping hazard has been left in front of our home since 2021 and marked completed. No professional knowledge of civil code to set member items on agenda and present proposals and ongoing maintanence services for our townhomes. It took 5 weeks for VP to return my call and then she said she will get back to me in another 30 days. Unprofessional customer service fraud and unethical blaming volunteer board members, when manager answers portal and creates agenda, leaving major items off, ommiting the placing agenda items on the Agenda they provide unethical, incomplete work. Yikes! read more

P' Jae worked diligently with us to achieve our goals. He listened, made himself available, and called with the good news once our goal was met. We really appreciate his hard work. read more

Being one of the service providers / Venders for Optimum Property Management. It brings a smile to my face when I see that an order comes from Jackiee Hong. I can trust that the Tennant or Association has been contacted and all the i's are dotted and t's are crossed. Understanding that our jobs and services have to work together in trying times goes a long way. Thank you Optimum Property Management and thank you Jackiee Hong read more

John V. was super quick when I needed assistance getting an extra vehicle safelisted. He had picked up where one of his colleagues left off with me regarding my situation and solution. Easy to work with, great with replying to emails in a timely manner. read more

Stay away from this company especially if you're assigned to Josephine Perez who is the most of unhelpful vile person you can deal with was a homeowner. Good luck trying to get what you need in order to comply to what your HOA is asking and she's great at placing roadblocks so that you can't comply. read more

I had a question about replacing my fence at my property and I was referred to Camberlyn. She was very quick to answer all my questions and provided me all the necessary paper work. read more

Jackie in maintenance assisted me with something regards to parking. She was quick on helping me out, has a great personality, and was very professional. read more

As a vendor, we love working with Optimum. They are always easy to communicate with and are always on top of everything. Jackiee Hong is someone that calls/emails with work orders and she is always there to answer questions and is always very helpful. She is quick to respond. And she is always a pleasure to speak with on the phone. read more