I'm so sad right now! I've finally accepted that after over a decade with the same PCP, I'm going to have to find a new one. I adore Dr. Kular and have always been pleased with her treatment. However, since the Optum takeover, operations have progressively gone downhill. I have to call now to request refills, where previously Dr's staff would refill my pharmacy's requests ensuring I would not run out. Also, it has now been day 4 in a row that they have all incoming calls forwarded to their answering service, citing high volume, and won't permit a callback request. How can a Dr.'s office operate successfully like this? If you are that busy, then stop worrying about making more money and 1. Stop taking new patients and 2. Hire a larger staff to be able to assist your patients. Sad and searching for a new PCP. read more

Since Optum had taken over my previous Dr's office I've had good visits and started to feel like nothing was going to change from the previous physician. This morning I called to find out why a prescription that was requested by the pharmacy on October 17, 2024 had not been responded to since I am running out. I was told by the computer voice that I was second in the queue. Thirty minutes later I was still on hold. This is very unprofessional and all it does it makes me want to find a different primary physician. I have a picture that I took to show which verifies my post. read more

Optum - Upland Primary Care - Family Practice Near Me - Upland, California

I went for my wellness exam, with Dr. Cappleman, she coded incorrectly, she is charging me. physical exam was performed at the time of the appointment, no one informed me I had to pay for first visit, which I believe this is preventive care, should be free of charge. BILLING dept, is BAD. Optum does not respond to inquiries. read more

THEY operate now under the three D system. Delay, Deny, Deceive on medical services. I could spell out a long story on how they failed in every aspect with the care of a 99 yr old woman who fell and suffered a broken shoulder. Promised services that never arrived or were days late. Shameful read more

The nurses and physicians were very sweet and attentive. I definitely think it was one of the most clean and orderly clinics I've been to in a while in the Inland Empire. I'll definitely come again!! read more

If I could give zero stars, I would. My daughter was referred to a specific cranial specialist at her 4 month appt. I received the initial consult and the specialist determined her treatment was a medical necessity. Treatment would be about 8-10 weeks, with a two week turn around to make the helmet and get it fitted. In between the time I saw this specialist for the initial consult, with my pediatrician submitting the prior authorization for treatment, Optum ended their contract with this cranial specialist group. They did not notify my pediatrician of this. Instead, they denied my claim and informed me that I cannot get treatment from the referred specialist and must see a new one. We are moving out of the country in 10 weeks, which would have been the length of treatment for my daughter. This new cranial specialists cannot get us in until mid July for an initial, and a helmet cannot be made for another two weeks. New specialist said we had to start the process over. Essentially rendering my daughter without any treatment. Optum continued to transfer me to different departments, with every department stating they will not approve treatment, even though it was marked as urgent and a medical necessity. This company is negligent in their practices and needs to be held accountable. I will be reporting with BBB as well. I urge you to find a new doctor if they are apart of this medical group. read more

ABSOLUTLEY THE WORST PROVIDERS E.V.E.R.! Since this group took over Dr. Rashidi's office I have had nothing but problem after problem!! STAY AWAY FROM THIS OFFICE IF YOU CAN HELP IT!!! The nurse practitioner is a ridiculous joke who is more concerned about herself and what she looks like than who and what she is treating. She doesn't listen and is all over the place, all while giggling away and lord knows what. The MA's must be taught by her because they too are a joke. The one I had didn't even take my BP correctly and had the cuff on upside down. I then saw Dr. Cappleman who sent me for labs at Quest, which I did the next day, but I found out when I got the results back that she didn't send the correct lab slip for the bloodwork I needed for the chest pain I was having but sent labs for an A1c test. If it couldn't get any worse, she sent me a message through their portal telling me to cut out eating fruit and to exercise not even realizing that the bloodwork didn't match what I was just in her office for. Duh!!!! I wrote her a response telling her she isn't paying attention, and the wrong labs were sent, but her MA responded with "Take it up with Quest!" Lastly, when you sit in their waiting room you get to hear the girl at the front eat her Corn Nuts and chomp away all while helping people and shoving food in her mouth. VERY UNPORFESSIONAL!!! Again, do yourself and your health a favor and GO SOMEWHERE, ANYWHERE, ELSE. read more

Been trying to get in contact unfortunately I work during their open hours and their mailbox has been full for over a month so I can't leave a message Trash. Do not trust them they also don't take care of the patients. read more

So disappointed in this facility . Was not notified about my doctor no longer practicing there since March and this is the middle of May. I found out myself as I just had a feeling to call and ask about her since I had only been directed to a physicians assistant the last two visits. No Email, phone call, text or letter! I've been her patient for 30 yrs. and she was a wonderful Dr! So who is now my Dr ?! Who is in charge of my medication refills and hospital information when they ask for my PCP? Waiting for a call today from office mgr. Janice H read more

This was the first time coming ti see Dr Kular in the new office. Very friendly staff, I was greeted right away and the lobby and room was very clean. The wait time was not long at all. It was a very pleasant experience. read more

The absolute worst medical group I could ever even imagine! No one answers the phone. Voicemail sends me to a mailbox that is always full. Cannot get prescriptions refilled. Cannot contact my doctor. read more

Feedback following office move: we were not sent any notification regarding the move, ex: new fax number. No information available online. Thus, my prescription was unable to be refilled. I called the office and asked for the new fax number - and was succinctly given an attitude. To top it off, payment must be done through check or money order. It's 2022, folks. Not 1972. Get it together. read more

I am a new patient at Dr. Brenner's office, and from the first time I called, I felt like the girls were sweet, thoughtful and caring. Someone answers the phone right away and does not leave you on hold for long periods of time. Liz even went out of her way to get me an appointment 3 weeks earlier then my original date. That made me so happy, as I really needed a referral. Love Liz! As I arrived, I was greeted with a smile and felt comfort from the moment Diana walked me in. I literally only waited only 2 minutes before I was called back. That was impressive! I saw Dr. Julie Rowe. Words cannot describe how wonderful this Dr is. She impressed me with her amazing bed side manner and beautiful smile. She REALLY listens, and TO ME, that is extremely important. She spent a good amount of time with me and asked all the important questions. I believe she left no stones unturned. As soon as I got home I received in email with a link to an App with instructions on how to log in to their system portal that gives me the ability to see any future appointments, prescriptions, my last vitals and any medical records I made need. Hello? Why aren't all Dr's offices doing this. I love it! I'm so happy I made the decision to change medical groups and PCP. I've already convinced my husband to switch to Dr. Brenner's office as well. Thanks Ladies. Julie, Liz and Diana, you are my Rockstars read more

I have been a patient here since my early twenties... Now that I am almost 50 (holy cow) I think I might be a pretty good candidate to write a review. I love Dr Brenner and have always felt he and his staff have looked out for my best interests over the years. I think in my late thirties I began seeing dr Julie Rowe, she's amazing, I am lucky to be in such competent hands. Hmm I am the first to review, go figure... Thank you Dr. Brenner xoxo read more

I had great things to say, but now that I have been seeing Dr B for around 7 year, I feel that he puts little into his patients. He is so quick to pass you to a specialist. Then he pushed me to be on an HMO. I am assuming because, you need to see him to see a specialist.. I am sorry if I am wrong, but after the call I just recieved (from his office) , I am pretty disgusted.. read more

Worst experience in my life! Doesn't listen at all. So much pain and he has actively NOT taken any time for my case. I could list problems. Suffice it to say that he had a phone appointment and he pretended to not be there while an office worker called me. Please be careful. I'm not read more

This is an amazing practice from the front office to the providers. You will be in good hands with either Dr. Brenner or Julie Rowe, the Nurse Practitioner. Both take their time gathering your history and getting to know you. Having seen both Dr. Brenner and Julie I can honestly say that they truly care about your needs, questions, concerns, and most of all your health. I highly recommend going here and am extremely happy with their care. Another positive is they have an easy to navigate patient portal that has all of my test results! read more

My review is long overdue. I've been a patient of Julie Rowe for over 9 years. She is the nicest nurse practitioners I've ever had. She is thorough and spends a good amount of time with you to make sure everything is covered. read more

Dr. Brenner is my father's doctor and we just love him and his staff. Great friendly atmosphere and a dam good doctor. My father has been seeing him for about 15 years. read more

If I could give zero stars I would. I am a new patient scheduled for a 2:30 appointment with the nurse practitioner. First off, I walk up to the counter and the woman rudely says "do you have an appointment". No hello or greeting what so ever. I said yes I do. They asked for my name and when I told them they said "our NP had to leave we tried to call you". I indicated that they in fact did not call me, did not leave a message, nothing. I asked to speak to a manager she is just about as useless as a cup of decaf coffee. She said that my phone is disconnected. I asked that she call me right there to indicate it is in fact NOT disconnected. She did, and what do you know ...my phone rang. I politely asked that she try whatever she can to do to fit me in with someone else. She didn't even try, she just flat out said no. I pleaded with her, explaining that I've had this scheduled for weeks that I'm paying a sitter to be at my house and all. Zero apology or remorse for their mistake. What this office struggles to understand is that our time is valuable. We have to make special arrangements to go to Dr appointments so blatant errors/lies like this is very serious to someone like me. Zero respect for time,zero sense of urgency. I'm sure it's a blessing in disguise that I didn't make it in to this office because it's full of disrespect. Do yourself a favor and don't bother with this ridiculously incompetent office.. read more