Prices are way over market…read more Tried to sell a ski to my friend. He custom built it online with the dealer and the basic model here was 3k over the price of buying directly from dealer. Reps are pushy, just want you to buy something. Not interested if you're not trying to get it now. Also, I would maybe check the background of some of these people.. personally I wouldn't buy from here.

Service was completed, but man was it ever a hassle…read more It took Redline almost a month to complete a simple recall service. I was shined on about if the parts had been ordered and when the order was placed, when the parts were received, etc. Yes, I realize the pandemic-induced supply chain problems are not 100% behind us, but when you're booking recall appointments 8 WEEKS out, I don't think it's unreasonable to expect the parts to be on hand (or AT LEAST) ordered by the time the bike is dropped off. I have a hard time believing it took 11+ weeks for a part known to be in stock at the manufacturer to reach a dealership in the same country. When I dropped the bike off, they had the opportunity to tell me right then they didn't have the required parts in stock (despite knowing for 8 WEEKS when I would be dropping off my bike). They did not do this. I had to call (three times over the next three-plus weeks) to get any information, and I was never even informed when my bike was finally ready. I just showed up one day, hoping it would be done after a prior conversation in which I was told "Oh, I think the tech is probably going to put it back together today." This apparently came from one of the service department managers, who clearly doesn't know what his team is doing. I will say the work they did was done competently, that's not my complaint, it's the timeline and the utter lack of communication or information. That's not a technician problem, that's a management problem. I was also ignored by the GM, or at least the clerk at the main desk when I left my name and number and asked to speak to the GM. That's poor customer service right there. I also contacted the dealership through Facebook, and though they promised to call me, I have yet to hear from them. After I started posting this negative review (Google, Facebook, Yelp), their Operations Manager Byron Hager reached out to me via a no-reply email address asking ONCE AGAIN for my phone number, which is 100% definitely in their system. Every interaction is an opportunity for a sale. I'm ready for a different bike, but given my experience with Redline's service department, I'll be going elsewhere to buy. The customer may not always be right, but the customer definitely deserves better treatment than I received at Redline, especially for something as simple as a recall service.

A full service bike shop with beautiful bicycles and bike accessories plus trolley trips and tours…read morearound Richmond. Situated in the quaint old warehouse district of downtown Richmond. Three levels, you can shop for chic Bicycle accessories, bicycles themselves, or rent a bicycle to take a tour of the city. You can also book trolley car tours here with absolutely top-notch guides. The guide we had was a retired university professor and knew all kinds of tidbits of Richmond history. The tour guide even pointed out great eateries within walking distance of this shop. Located right downtown and pretty much right on the waterfront of the James River. Exquisite! Not to be missed!

My sister and I decided to treat our friend to the Upper SHirley tour for her birthday. Anne is…read morephenomenal! From the beginning of planning all the way to the end of the tour Anne provided nothing but exemplary service!! Anne is a very kind, caring and sweet individual who is passionate about what she does as shown in the details of the tour. In addition, to her many talents she surprised us with singing for us while visiting Westover Church! She has a beautiful voice!! Anne answered all our questions before hand expeditiously and was available by Facebook messenger, phone and email. Coordination and getting in contact was super easy. We had brought our own decorations with us to decorate our friend's bicycle for her birthday and Anne did an awesome job!! The birthday girl was ecstatic! Ahead of time you indicate your height so that your bike can be adjusted. If you prefer you can utilize your own bike. I find it more convenient to use her bikes and they were comfortable, had three gears and a nice basket to stores your things. Included in the price are some snacks which consist of a peach or apple and seasoned pecans or walnuts and a water bottle. I recommend bringing an additional water bottle or bring a camelbak if it's super hot. Anne was nice enough to start our tour earlier as a request to avoid the hotter parts of the day. We began our bike adventure from Upper Shirley vineyards with stops along the way to learn some history including VCU Rice Center, and passing many plantations. It's a lovely tour that allows you to bike throughout america's history despite it's harsh realities. Majority of the route is along part of the capital bike trail (which the capital trail is 52 miles). Although you won't be biking the entire route, the tour is 14miles. You do have stops along the way. It's do-able if you don't necessarily work out on a daily basis, but fair warning you may get tuckered out. There's some slight inclines nothing major but my out of shape self was beat, but I did it! :) At the end of the tour you return back to Upper Shirley Vineyards. Anne provides nice cold wet towels infused with lavender to cool off upon your return. You have the option to add lunch for an additional price. We chose this option and it's well worth it!! Anne has a good network within her community. The food at Upper Shirley was delicious it included an entree, a glass of wine, and two shared appetizers. I think the tour itself includes the wine tasting only and you can possibly exchange the tasting For a bottle of wine instead. This was a great way to celebrate! I highly suggest it for anyone who likes to bike, likes history and or enjoys wine! A unique way to celebrate birthdays, do a family outing, bachelorette parties, girls' day out etc and or date nights and to stay active, enjoy the outdoors and explore! PSA - (could stand for personal instead of public service announcement haha) Do NOT try to take a selfie on a bike while riding on a rocky or gravel path. Trust me. I got cocky, because I did it the first time on the ride and no issues and on the way back I took a second selfie and wiped out! The wipe out H-U-R-T, but Anne was super nice about it and was very compassionate and caring. She ran to my aid and cleaned me up and bandaged me. She even offered to get her car and take me back. But I said I was okay to bike back and I was. Even after we got back to the vineyards she attended to me. So you know you're in good hands if a mishap should happen, even if it is your own fault :/ Sorry Anne! Thanks for taking good care of me!!! Recommendations: Bring an extra bottle of water or Camelbak if it's a really hot day. Use sunscreen. Bring sun glasses Wear only sneakers or sandals that are secure that have a back strap to it. No flip flops Have a good time! It truly is a wonderful time! Be safe, don't act like a fool like I did ;)

We rented a couple of bikes to ride along the Capitol trail. It was our first time on an electric…read morebike. The staff gave us clear directions and we had a blast! Thanks for making my sister's birthday so fun! Well be back!

Top three reasons to ride a Pedego bike: 3. Have a smaller…read morecarbon footprint (Global Warming is not fake news.) 2. Cardiovascular benefits will extend your life. 3. Friggin' fun!

I had a bike I needed to sell and couldn't sell to a Harley Dealership. The dealership suggested I…read morego talk to Kim Motor Co. So we gave them a call and sent an email about the bike. The owner was able to call us back in a few hours and come out the same day. He bought the bike for a very fair deal. He was helpful and knowledgeable about the bikes issue and treated us great. I would definitely use him again and I hope to own a bike again soon!

close it's doors! do honest work! do the work! do lie on invoices! be honest! lying to customer,…read morecatches up to up eventually!!! little man oh, 15 years an no complaints, i guess chesterfield courts are lying 10 times and police data base links omg i wish i could list that assualt & battery of a customer wow!!!

Pro Street reached out to me after I posted in a local facebook group about an issue I was having…read more He was prompt and on time when he came to pick up my bike and he explained everything about the deposit and timeline. That's where the good ended. There was little to no communication until I reached out and demanded it. I needed new tires. He didn't consult me about which ones I wanted, he made a unilateral decision and ordered a set without talking to me about it. I never signed any paperwork, I was never given a solid price. New tires, mounted and installed for over $1500. I'm not even mad about the amount, I'm mad that at no point was Michael, the owner, upfront about what he was doing. I was never told what tires he was ordering, I was never asked what tires I wanted. I was never given a timeline, and I was never given a final price. I got 2 different quotes for the same service. The first shop, the dealer I bought the bike for, quoted me $600 less than Pro Street. The second shop quoted me $550 less. If you value honesty and your money, take your business somewhere else. Find somewhere else. I will be.

these guys are incredible !!!!!!... my victory vision power commander went out and the bike would…read morenot start.... dropped it off friday afternoon, and they called me on tuesday for pick up !!!!!!!!!!!!.... dyno my vic which added another 27 hp............ total hp 144 to rear

This is a great local shop that actually specializes in Indian repairs. I needed an upper belt…read moreguard replaced on my Scout 60, and this was the ONLY shop in town that would even take the job! I never thought it would be so difficult getting some work done on my bike, but the level of rudeness I endured from various other shops (ahem...Pro Street Cycles) was ridiculous. Nick is an easy going guy and knows what he's doing. His work is quality, and won't break the bank. He works on all makes and models, but it was especially nice to find a competent Indian motorcycle mechanic in the area. Not sure whats going on with a lot of young business owners these days, but they sure as hell don't want to do any work. This shop is different. Will definitely call these guys first in the future.

Took my bike in for a prepaid service. Told it would be a week. Long story really short it took…read moreover 6 weeks to get my bike back. Tried to charge me for my prepaid service. Manager said I'm not going to make excuses while making excuses about how long it takes to do the service, not having parts/waiting for them to come in etc.

I bought a brand new bike from Colonial. They were supposed to deliver it on Thursday, as the…read moresalesman and the finance officer agreed. I called the salesman at 3:30 on Thursday, expecting him to say my bike was on the way- but he had no idea it was still on the showroom floor. He didn't return my call- Moe- and I called him back at 4:30, and again at 5 when he said they might be able to deliver it the following Tuesday!!! I called Harley Davidson HQ in Milwaukee to complain. Then I got a call from the dealership saying they would deliver it the next day. $26k for a new bike and you would think they could at least return my call- and maybe ensure the bike is loaded on the delivery truck.

I don't usually leave reviews...BUT this time I will for good reason…read more Our 8 year old daughter has down syndrome and has had trouble learning to ride a bike because of muscle tone. She's too large for the regular children's bike with training wheels preventing us to ride as a family because of her different abilities. Then we found Matt at Trailhead Collective. He's an answer to our prayers He has helped us try a few options to help get our Lily girl riding a bike and we are super thankful for him! Matt is incredibly gifted and has a heart for our special needs friends. I highly recommend you give him a try. Sincerely, A mom that is thankful Matt is willing to go the extra mile.

Wonderful bike shop with friendly knowledgeable people. Great service at more than fair prices…read more So good to know there are still gems like this place to be found! I have definitely found my new bike shop!