Attempted to place an order online only to see that online ordering is not possible after 7:45pm, no worries so we called in. The woman who answered the phone sounded overwhelmed and put us on hold. When we finally got to talk to her she seemed like she didn't know what we were asking for with just a single pizza order. After ordering and picking up we were immediately skeptical of the small box size. 16 dollars for what amounts to breadsticks with maybe 8 pieces of chicken felt like a total rip off. Menu should definitely mention that pizzas are small. Might give it another shot soon but definitely not worth the price for pizza with the other options close by read more

Orchard Tavern West - Orchard's CBR Pizza - Bars Near Me - Guilderland, New York

Had a nice dinner here with friends for my birthday. Our server was great, and very attentive. We enjoyed my birthday wings and split an order of fish and chips. For the wings we did medium, bourbon BBQ, and orchard gold. They were all good, but the orchard gold were the unanimous winner for us, and the wings were cooked perfectly! The fish and chips were also very good, nice and crispy batter on the fish and well seasoned fries. We were all too full to try any desserts, but I'm looking forward to returning so I can try the key lime pie! read more

Orchard Tavern West - Bars Near Me - Guilderland, New York

Went to OTW for lunch with my cousin on a Wednesday. It is a casual family friendly place to eat and has a separate bar area. As usual there was a good lunch crowd. Our waitress was friendly and attentive and did a great job serving the entire dining room. My cousin ordered a pizza with bacon and black olives. I had the penne and meatballs with a tossed salad. Our meals were delicious and I brought half my penne and meatballs home for lunch on Thursday. I especially like their red sauce. A great lunch with a wonderful cousin. We will be back. read more

Hot bartender. Great pizza. Nuff said. Philly cheesesteak good, hamburger excellent. Friendly customers. read more

Absolutely wonderful service. Rhi is the absolute best. She provides excellent and friendly service. Combined with good food and a relaxed atmosphere, I highly recommend it. Thanks for a great experience, Rhi. ~Absolutely read more

Forgot about the Orchard Tavern West and it was perfect for Sunday evening after a day if yard work and chores. Different from the original Orchard Tavern, located in a strip mall but the hot chicken sandwich and burger were outstanding, beer was cold and shared slice if Key Lime pie topped iff the meal. Definite fan of onion rings with tiger sauce, with bite if horseradish that complements the hot wing sauce in the chicken patty! read more

We came for the wings and they delivered! I like a decent sized wing, with crunchy skin, and a tangy sauce. I sampled many a wing throughout the Albany area, but some of my favorites have changed or closed over the years. Based on reviews, I decided to try OTW, and they did not disappoint. The golden wings were excellent and I could see how that's their favorite flavor. There was a generous amount of sauce, yet the wings still had their crunch. The meat was juicy, and the size was perfect. I found that 10 wings is the perfect amount, especially with a side of fries, and a beer. Yuri was our server, knew the products well, and was a great addition to the experience. The place itself feels like a bingo hall. It's quite large with multiple rooms and a very open layout. Well doesn't add anything to the experience it did not really ruin it either. There was some tasteful art on the walls, which made it a bit better. This is going to be our wings place going forward, and next time we're planning to eat less so that we can actually try their key lime pie. read more

Orchard Tavern West is a modern style family style pub located off Route 20 in Guilderland. There's plenty of easy parking, as it's located in a strip mall with a large lot. The interior is modern, and the service is decent. Sometimes the waitstaff can be a little distracted, but generally they are attentive and friendly. Unfortunately, the food is substandard. It's not a terrible place, but I likely wouldn't return -- there are too many better options nearby. Given the quality, the prices are too high for what you get. read more

Friendly service, quality food, discounts for teachers and first responders et al. We enjoyed wings and pizza. The crust is like a pan pizza- crispy and medium thickness. Fresh ingredients. Decent draft selection and a few NA options even Guinness zero in a can. Would return for sure! read more

Orchard Tavern West - Bars Near Me - Guilderland, New York

Stopped in for lunch while out and about. We started with the nachos and they were not the greatest. Moving on to the meals, I had the bacon cheese burger which was cooked perfectly. The side of onion rings tasted a little fishy. Wife had the antipasto and said it was good, it was made with spring mix so that's different. Daughter had the fettuccine Alfredo with mushrooms. For $1.50 up charge I expected more than 10 slices of mushroom. Service was a little slow but other than that she was great. read more

Was there were with a group of 10-12 our sever was completely rude, He clearly was overwhelmed, when I asked where our appetizer was he told me I had to wait it's cooking, it had already been 25 minutes since I ordered it. Then continue to ignore our big table. Only every time we needed him we had to ask for a drinks refills or extra napkins. We're a big party. It should be completely taken care of, not having to ask for anything... it's called service. read more

Once upon a time the only Orchard Tavern was on North Manning Blvd. in Albany proper. Pizzas are square and wings were a birthday treat. Now with OTW, we have another option for pizza and wings and a ton of choices for lunch or dinner. Yes, it's much like the original. Wait staff were personable, parking is more than adequate. Bar was occupied by the day drinkers; no other patrons in the dining area when we arrived. I decided on a healthy choice for lunch instead of deep fried wings or carb laden pizza. (Maybe next time.) I chose the antipasto. While it looks large, it is quite adequate for a quick lunch. Not as big as some pizzeria's but did have the basics of the antipasto salad. Will go back perhaps if I'm in the neighborhood. read more

Orchard Tavern West - Antipasto - Bars Near Me - Guilderland, New York

Will NEVER go again! Person in charge was screaming and cursing at staff. Our order was wrong and no effort was made to make it right. Was given dairy ranch after requesting vegan ranch to go with vegan wings, even though it was clearly stated there was a milk allergy. We had to ask which was the vegan because no one told us there was none. Salad was rancid. Paid for double pepperoni and got regular pepperoni on half the pizza. So I paid nearly $2 for 5 pieces of pepperoni. Person in charge told me to contact the app for a refund and the app says to contact the restaurant. Will never go again. read more

terrible customer service, ordered at 6 and got my food at almost 8, didn't get half my food after 2 hours of waiting, do not recommend. tasted so bad-soggy and watered down. Never go here worse place i've ever been to read more

This was my first time at this location. I went to the former original location years ago for a birthday party and thought it was a little overhyped. Going in with lower expectations this time it was better than I remembered. The dining room was mostly empty for 7pm on a Saturday. The booths were large and comfortable. It was nice to not feel like you are being packed in and on top of people like many other restaurants these days. I ordered a small tossed salad with house Italian. The dressing was decent but a little heavy on the oregano. The pizzas are the perfect size for one person so you don't have to argue with your family about what toppings to get. Everyone can get their own! There are a lot of pre-made options to choose from but I especially liked one called "the works" because it came with 5 toppings that you choose yourself. My only complaints were the toppings were sparse and it was light on sauce (and that's coming from someone who doesn't like much sauce on pizza). The dough was airy and full of flavor. Portions were the right size and prices were reasonable. I didn't realize that they do a birthday wing special and give you a free wing for each year old you are on your birthday. I think they need to advertise this more and get the word out because it should have been a lot busier. If I was hungrier I would have liked to try the wings to see how they measure up but now I have another reason to go back. read more

I give less if I could that's how bad of an experience I had. They asked if I had ordered on grub hub for someone else or was it for me. The owner was in the back cursing and swear at his staff. They brought me out my pizza and it was wrong. They didn't even fix it. The salads had all the dressing stuffed in on container. I had to ask for my wings, they never even brought me out my wings. The don't serve vegan ranch. Didn't get the .75 cents I paid for it back. They said I had to complain to the app. It's the apps fault. But the pizza was not even right. No extra pepperoni here just half a pie of pepperoni. When I paid for extra. Allergic to dairy but they don't seem to care just mix the dressing in there together it's ok. No help and a joke. Just found that the salad was bad the green salad, slimy cucumbers that turn to mush when you touch them. That went in the trash. read more

Orchard Tavern West - Bars Near Me - Guilderland, New York

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I have been going to the orchard Tavern for many years. We have always enjoyed the food. I was quite shocked today when we got the bill and noticed that the price of at least two of the food items on the bill were higher than what was on the menu. When we questioned the waitress, she started with, When you add the items together it ends up coming higher than what it looks like. We disagreed and specifically brought up two items and the amounts that were on the menu, and the difference was several dollars. She said oh yeah but the menu says all prices are subject to change. We said so that just covers everything?? that doesn't make sense well I guess we don't have a choice if that's what you're saying. At that point the waitress just walked away with the bill and the charge card. Upon her returning to the table with the bill she said "Yeah I know that's how management deals with not having to pay to reprint their menus it's cheaper that way, they could put stickers on the menus changing the prices." After she said that we just done. Basically they're more concerned about screwing the customer by having them pay more for the items than they are listed on their actual menu, then giving good customer service by having accurate menus and pricing. After leaving the restaurant my wife and I talked and remember the last time we were there we questioned the price to ourselves but just thought we were mistaken, guess we weren't. Unfortunately this has left a very bitter taste in my mouth and after many years of going here, I will no longer be going to this restaurant. read more

The original Orchard Tavern is a cavernous relic from Albany's warehouse/manufacturing days, lots of rooms for private meetings and pictures of old timers on the walls. Orchard Tavern West couldn't be more different. It's modern and suburban, with naugahyde banquettes and lots of wood accents. The food seems to be the same though. I ordered the cheese pizza, which the server reminded me is an individual portion, "about the size of a sheet of paper" and not cheap at $10 for a cheese. It has a thick puffy crust reminiscent of a french bread pizza, with good sauce and cheese on top. I enjoyed it though would probably order extra crispy next time. Service was quick, about 10 minutes, and the pizza was nice and hot when I received it. I was in here about 1 pm and there was one couple eating lunch and half a dozen day drinkers at the bar. A guy came into the bar while I was there un-masked and he was not challenged but otherwise COVID precautions seemed to be in effect. My server was masked and there was sanitizer on the counter. read more

Orchard Tavern West - OTW cheese pizza, in takeout container, "about the size of a sheet of paper", - Bars Near Me - Guilderland, New York

The pizza was greasy. The manager (sure hope he's not the owner!) came to our table to talk AT us for about 30 minutes and had obviously had too much to drink. If your restaurant mission statement is to make people uncomfortable and never return, You're doing a great job! Sharing personal details, talking down to your staff, forcing shots on the table, and then causing additional discomfort to the onlooking staff (who'd obviously seen this before) is off-putting and inappropriate. No thanks. read more

Orchard Tavern West (OTW) opened in late 2019 in the former Dorato's space in Star Plaza near the US 20/NY 155 intersection. OTW is the second location for The Orchard Tavern in Albany offering the same menu with appetizers, pizzas, burgers, sandwiches, dinner entrees, and salads. The space was nicely redone with the modern dining room with tables (covered with cloth) and full bar area surrounded with high chair seating and flatscreen TVs. There is also a separate room to the right side for parties and functions. I stopped in here briefly to catch a few of the NFL games on the TVs. I sat up at the bar and ordered the Ultimate Nachos, which were served fairly quick in about 5 minutes. The big plate had a pile of warm tortilla chips smothered with that typical orange nacho cheese sauce, bean& meat chili, black olives, bacon, jalapenos, served with mild salsa and sour cream cups on the side. The nachos were nothing very special, messy to eat and salty tasting. However, when I received the check, the Ultimate Nachos were only $4 plus tax, normally $10.99 since I ordered at the bar during an NFL game, when they offer drink specials and special pricing for some of the appetizers. Good timing! The service was very prompt and I got caught up in the updated scores from the ongoing NFL games read more

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DO NOT GO HERE FOR YOUR BIRTHDAY. Our server didn't even refill our drinks. We had to beg for napkins. We waited 30 minutes to get an another order of wings. The waitress kept disappearing for long periods. The receptionist was rude when we told her of our disappointment in the service. Go to Rusty Nails, their wings are actually free... no strings attached unlike the orchard. I will never come here again. read more

Orchard Tavern West - All the hidden fees - Bars Near Me - Guilderland, New York

I used to loved the square pizza at the original Orchard, and this location is just as good. I was on my way to visit family and thought, "why not bring a pie?" I was driving, so called in my order and the bartender was gracious about ordering in the fly (not the app) and not paying until I arrived. The sausage, pepper, mushroom, and onion was as perfect as we remembered! Smallish, rectangular pies-but oh so good! read more

The hostess was very rude! When entering, she asked how many were in our party. After telling her she stated it would be a good 30 min wait and we should have a reservation. When I stated that I was not aware of the reservation policy, she informed me that it wouldn't do any good if I called because they are always busy and I wouldn't be able to get in. This was my first and last trip! First impressions are lasting. The rude greeting from the hostess is definitely a turn off! read more

Their chicken wings have taken a big upswing since the pandemic has ended. I will go back and get more!!! read more

I live in Virginia and come up to see my Pops at a nearby assisted living. Dropped in once and keep coming back. Nice pizza style. Small. Rectangular. Always perfectly done. Tried a bunch from veg to meat lover. Really good. Sit at the bar for a great barkeep and then occasional free tastings of za when the place is backed up on orders. Decent but small beer selection. Lots of intriguing regulars. read more

Orchard Tavern West - Meat Lovers. Lots of meat. Meat sex. - Bars Near Me - Guilderland, New York

This was our first time getting dinner from OTW. We ordered through Mealeo for pickup with was our only mistake. I picked up our order but didn't realize an item was wrong until arriving home. I called the restaurant expecting to have them say they would make a new item and that I could pick it up. Instead the owner, Chris, said they would make my new food item immediately, deliver it to my home (approx. 10 minutes away), comp our item, AND bring a bottle of wine. Chris went above and beyond. Food was great and we will definitely be back to dine in. read more

This place was solid. Went for lunch with the kids. We got the cheeseburger soup. It was solid and had good flavor. We got 3 pizzas, a supreme and a cheese. They are pretty good. Nothing that will blow you away. The server was super nice. Cool place, definitely check it out. read more

Orchard Tavern West - Cheese Pizza - Bars Near Me - Guilderland, New York

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Birthday wings! On my 37th birthday we had 37 wings and they were delicious and piping hot! Cold beers, delicious food (had burgers, BLTs) make this a great stop. Especially after a long hot day golfing nearby. read more

Had never been to this location and it was my birthday so we thought we would take advantage of their birthday wing offer. Overall, the food and service was great. I had an order of the traditional hot wings and also the garlic parmesan. Hot wings were as good as I've had and the garlic parm were better than most. Others had the pizza and a burger and were very happy with those items. Only downside was an overwhelming odor of fry oil the second you enter the restaurant. Really unpleasant. Hoping it was a temporary ventilation issue. If not, it's a deal breaker for me. read more

Mediocre pizza but TINY and very overpriced. They charged a RIDICULOUS takeout fee for each pizza we ordered and price was 30 dollars for two pizzas that weren't enough to feed 2 people, let alone 7. They did not publish the size of the pizza on their website. V sad :( read more

Orchard Tavern West - Tiny sad pizza. The tiniest. Oof - Bars Near Me - Guilderland, New York

Great pizza and wings. Free wings in the amount of your age on your actual birthday. We went for there for my uncle's 71st and we feasted! We were three adults and two kids. They let us know they'd serve 20 to start, and then 10 at a time thereafter. We made it to 40. Love the pizza. I usually get cheese, but the BLT pizza is fantastic. Highly recommend. I even caught a glimpse of the old pizza pans, still in use, when I went past the kitchen. Our family went to the old Orchard (RIP) often. I have fond memories of the longtime staff, enjoying family birthdays and celebrations, and a poignant visit after my grandfather's wake. Orchard West has a similar vibe; it's familiar and welcoming. But with more restrooms and better plumbing, haha! One last thing about our most recent visit for my son's 8th birthday. Somehow he managed to leave his new Mario & Luigi electronic figures behind. The owner, I think Kris?, was an absolute hero. He looked everywhere, including the security cams, to find them. He determined they were inadvertently thrown out. We asked if we could return and poke through the garbage, but he insisted on doing the dirty work himself after the kitchen closed. And he found them!! I never would've expected him to do that and was touched when he went that extra mile for my 3rd grader's missing birthday gifts. Kris saved the day. I have early childhood memories of pizza at the Orchard with my family. Pretty sure I wrote a story in elementary school about my most favorite-est restaurant From my grandparents' generation down through my own kids' generation, The Orchard has us as customers for life! read more

Just wayyyy overpriced for what you get. Wings were OK, fresh and hot, but nothing great. Pizza was a joke!!!! 2nd time..won't be back.

The food here has been disappointing in my 3 visits and in consistent reports from my friends who have gone. Their unique style pizza is pretty solid but other choices have not been that great. It's too bad because a tavern / gastropub place with good food would do very well in this area IMHO. The bar itself is a nice size but looks homemade. The decor in the rest of the place is very lacking, this restaurant was clearly built on a tight budget. They have some solid beers and the bartenders have been friendly. There is a banquet room for rent I think. read more

This was our third visit to the Orchard Tavern West. We came for dinner on Fri 3/05/21 at 5:45pm. Still busy despite the NYS Covid-19 regulations. We were seated at the bar. Our server was Tony F. Drinks and menus brought right away. We had our first drink while choosing our dinners. Peroni draft ($6) and Beringer pinot grigio ($5 happy hour/$7 after 6pm). Service is great and the owner, Kris M. is always in the house when we have visited. My dearest had the Cobb salad ($13) and I had the Spicy Italian specialty pizza ($15) - red sauce, cappicola, pepperoni, roasted red peppers, & ricotta cheese. Well cooked, dough & sauce made in house, could pick it up by hand with no drooping. Took half of this generous pie home. The Orchard legacy for pizza & wings has not diminished in this new location. Always consistently great. Wings are 10 for $13 or 20 for $22 so bring some friends. Many pizza choices, check their website. Open seven days a week 12-8pm. Recommended for families w/ kids. A special shout out to the owner Kris. He graciously secured a piece of memorabilia from the original Orchard Tavern that was sentimental to my wife & family. And he gave it to her this evening. Many thanks, Kris. A fun place for after work or larger gatherings of family and friends. Thanks to Kris & all the staff and we'll see you again soon. Nick Parisi & Liz Farrell, Albany, NY read more

Great pizza and good beer. The bartender told me the old Orchard is closed. What a shame! I used to go there a lot when I was in Albany on business a few years ago. This location is nice and the pizza is the same so it's fine with me. I will be back! read more

Went there on a Thursday at 4:30pm. We were greeted very pleasantly and seated right away. The restaurant has no ambiance and the decor is very dated. The service was very bad. It took 30 minutes to have our order taken. Our server wasn't very attentive at all. The pizza was very good. The salad with chicken was very good as well. The carrot cake was awful. Inedible. But, upon telling the server I didn't like it she removed it from the bill. However, yet when another server came with the bill we found that there was an extra charge. She charged $5 extra because my friend requested crispy chicken in place of the grilled chicken. She never mentioned there being an up charge when asked about it. Of course it was removed when we complained about it. I would have given 4 stars if the service was better. read more

Came here for my birthday party with a group of 10. Food was outstanding. The black and blue burger was being talked about all night. The wings were fantastic, I loved the orchard gold. The service was good and understanding for our group size and needs. I will have to come back regularly! read more

We have not been to this pizza place in a while but the pizza was not as good this time round. We ordered wings and they were ok. The pizza we ordered barely had any sauce on the bottom. If it was 2 table spoons, that was a lot. We also ordered a pizza with mushrooms and they were chopped up in to very, very small pieces and again it was only about a table spoons worth of it on top. I am not sure we will visit again. read more

We ordered pizza because we donated to the Guilderland food bank and they sent a thank you with a buy one pizza get a cheese pizza free coupon which was super nice. Well, the pizza is so small & doesn't say 'personal' anywhere on the website. So we paid $16 for a smallish pizza with 5 toppings plus a cheese pizza. $8 per pizza is about what I'd pay for something of this size so I guess it worked out. Tasty pizza but I would never go back and pay full price for a pizza. We are still hungry. read more

Last night was our first time visiting OTW, although our brothers are regular diners. We had heard about the friendly staff and owners, and the description was true! Our waitress, Taylor, was extremely friendly and helpful. Chris, the owner, then visited our table. He knew our brothers by name, and seemed very happy to see them. He's running a great business! We had fried mushrooms and fried avocado, along with two baskets of wings for appetizers. Yum!! We each had a separate dinner, mine was a Turkey club. It was delicious! And then came dessert! Cheese cake, chocolate cake, key lime pie. Super decadent! We left so satisfied! I can't speak to the price, as I didn't see the bill. The food, service and atmosphere was excellent! Highly recommend!! read more