We walked in to look at mattresses. Earl was extremely helpful and not pushy at all. The store was…read moreclean and my kids enjoyed the free candy/ice cream area.

Service was great, I can't remember the gentleman name but he was brown skin with glasses and older…read moreguy helped me a lot decided on what I wanted. It was so many options from sectionals, to bed sets to lamps and so much more. There were good prices so much to actually look at I was so surprised.

It has taken me awhile to decided to write this review. I would like to first emphasize that I…read moregot exactly what I asked for and the salesperson, I believe was the manager of the store, was very competent and helpful. However, once the mattress and convertible base were delivered, it was not what I expected. As background information, I was downsizing from a traditional queen size bed to a full size which necessitated buying a new frame. I communicated all my intentions to the salesperson. I decided on a convertible base (head only) and hybrid mattress. I originally wanted a head and foot convertible base but for some reason was told it was not available which I found confusing since we had purchased a full size head/foot base a few months previously from this store. The first problem was the frame, which I did not see a sample of prior to purchase. It was very high and once assembled with the base and mattress the bed was unusually tall. I was unable to get on the bed in a normal fashion by sitting on it. I literally had to climb on to it. A normal bed height allows you to sit on the side of the bed and have your feet be flat on the floor. Mine dangled several inches above the floor. I would also like to add that many of the models in store are set on platforms and are not a true reflection of what the overall height may be with your particular purchases. The second problem was when the head of the mattress was in the elevated position it forces your body further down the bed and my feet exceeded the length of the mattress. Since it had been years since purchasing a mattress and being accustom to a queen size, I was unaware that a full was a full 5 inches shorter than a queen. All stores that sell mattress typically have a trial period for the mattress which can be returned or exchange with a nominal cost. However, bases are never returnable and paperwork was signed saying that I understood this. I was able to rectify the frame situation and exchange the high one for a low-profile one but it would be pointless to exchange the mattress since the only option would be going back to a queen. And since the base was non-returnable that would make the nearly new purchase of the full size convertible base a throw away if I were to purchase a compatible queen size base. I was basically out of luck. I would like to say, I really like both the products I bought for functionality and comfort (while sleeping). However, I miss the extra five inches and wish I would have done my homework better. I hate pointing fingers but I would also hope an experienced salesperson would be aware of the result when downsizing or combining all purchased products and inform the customer of the realistic expectation. As I said before, this is not an every day purchase and I would like to rely on the expertise of the sales staff.

I purchased a mattress and adjustable frame and I notices that the bed seem short. I ordered a king…read moreand it didn't feel right. 9 days into having the new bed at 2am in the morning the frame snapped in half and I ended up on the floor. Later that day I called to inform Mattress Firm what happened and to report the wrong size mattress they said to send pictures before they could replace it. I sent all the pictures and it got set up to be replaced. Then all the problems started. First, the delivery driver lied and said he came to my place and no one was home ( I took off work to stay home for the delivery ) I was home all day and they never came. Finally the next week they were able to get them to come out and deliver my bed and when they got there they refused to take the defective products. They said since it had a small stain on it they couldn't take it. When I called Mattress Firm they told me if I cleaned the stain they could take it. Come to find out that is not the case now they want me to keep the defective product. So I now have a bed that is not what I ordered and they got me for $1400 dollars. They need NEGATIVE STARS!!!!!

They reopened one of the stores they closed down, and we were able to purchase stuff that we…read morenormally would purchase from Big Lots at the big lot price

Dana is a kind, hard working and very professional cashier!!…read moreDana did an excellent job helping me, as a kind cashier, on Saturday, October 19, 2024! Happy Customer, Mrs. Eileen Kettering Ohio location

We had a great experience at Sleep Outfitters. From the moment we entered Craig was more like a…read morefriendly host than a pushy salesperson. We had no experience buying mattresses, but he gave us a tour, explained how to try them out, what to look for and then recommended we try different mattresses based on our responses. It was a very customized and supported experience. Ultimately our interactions with Craig and the 10 year warranty, with three months trial period made me feel confidant enough to invest in a mattress and base that I loved. I even waited a week to come back and make a final decision and when I walked in Craig remembered everything about our prior visit. My own mattress has not been delivered yet, but I can say my daughter's mattress delivery went incredibly smooth and the delivery people were very friendly, respectful and fast. I will also say, I ended up purchasing my "dream" mattress set, because I was able to finance it with no interest, but I was also impressed with the diversity in price points and the quality of even the most inexpensive Sealy mattresses. I've bought cheaper mattresses online before but they were not the quality of these mattresses and didn't come with this kind of warranty. I could have walked out of there with a great mattress that didn't break the bank, which is what my daughter did.

After considerable on-line research, visiting many mattress stores and discussing our needs with…read moreas many salespeople, we purchased TEMPUR-PEDIC Proadapt Split-King Hybrid mattresses with the adjustable bases from Sleep Outfitters, Centerville, OH There are so many variables, manufacturers, styles, etc. that it takes a well informed and concerned salesperson to narrow-down the choices to meet an individuals needs. That is exactly what our salesperson, Lewis, did. He LISTENED, walked us through the products that matched our requirements. No pressure! No up-selling! In addition Lewis and his team accommodated us by delivering our new Tempur-pedic mattresses ahead of their normal schedule. The delivery team was very considerate, wearing shoe coverings, totally cleaning up the packing material, explaining the operation of the remotes, and answering any questions we posed. Now for a good nights sleep.

The service was fast, informative, and friendly. The salesman actually listened to our questions…read moreand concerns! I will be buying all of our mattresses from them !

We were pleased with the selection of high end mattresses. We went with the Sterns and Foster…read more After purchasing it they had it delivered within 12 hours(free). The delivery people were very punctual and polite. I would recommend them.

service was exceptioanal. mid line at best furniture at best. they say you can make no more the…read morecurrent balance. i have been trying to pay this off. i am going to raise the level of this complaint as far up the line as possible starting with my congressman, federal trade commission,consumer affairs, etc. the only reason they got one star is because that is low as you can give,

I like the furniture I bought there but I do not like the way they add on insurance and other fees…read more they also take payment before the items are sent for delivery, and delivery is at least a month out. imho, if you sell furniture you should be able to deliver within a few days. so they are making money on peoples money before any product is sent out. sleazy company to say the least. Check your invoice carefully before you pay. btw, no refund later.

I wish I could give these crooks zero stars. I wouldn't recommend this place to anyone. I'm not…read moresure if it's just a horrible business model or if the owner and his crew are just awful. Regardless, it's a no for me, dawg. Here's the story. My spouse got on their website and found a couch we liked. We bought it. Cool, right? No big deal. This was sometime in March. The delivery was early April because of the pandemic and we understood completely! They said they'd call to set up a delivery time once their manufacturer sent them the couch. The date rolled around and we didn't hear from. We didn't hear from them until we called and they gave us a new delivery date. In May. Okay. Fine. The date rolled around and we didn't hear from them. We called. They told us the couch we ordered was out of stock. Wait, what? You couldn't have told us that when we bought it?? You let us pay for it and didn't even have it?! Crooks. We want our money back and they said no refunds. Ummmm you have to make a sale to refund something. You have our money and that's it. They gave us a June delivery date. Guess what? You notice a pattern going on? The date rolls around. Couch? Nope. Money back? Nope. Can we speak to the owner? Nope- he apparently doesn't speak with customers. WHAT?? What kind of business is this? After they gave us a July delivery date we filed a dispute with our credit card. Within 20 minutes they called us and told us we could pick up our couch by the end of the week. THE END OF THE WEEK! Soooo what's that about? We finally have it and it is a great couch but I'd rather pay double the price than to deal with these loony tunes again. No thanks.

Met the owner there and was so helpful!! After shopping around for weeks other places, I wish I…read morecame here first so many options, awesome customer service and best price in town. We love our couch it's withstanding our 5 and 3 year old shenanigans :) we went back for a mattress for our guest room. It's now our first furniture stop instead of the last.