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    Orkin

    1.0 (3 reviews)
    Open Open 24 hours

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    10 minutes

    Response rate

    100%

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    2 years ago

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    5 years ago

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    Ask the Community - Orkin

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    People searched for Pest Control 378 times last month within 15 miles of this business.

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    American Pest - At each regularly scheduled service, our technicians will de-web the exterior of your property while also inspecting for entry points.

    American Pest

    (319 reviews)

    Shahid is ABSOLUTELY Amazing!!!!! Very friendly and always gives such amazing customer…read moreservice!!!!! He talked me through the process of exterminating the inside and outside of my house. Showed me every thing he did to keep my home safe from bugs and rodents.

    I have been receiving quarterly services from Am Pest for many years. They were adequate, although…read moreincreasingly more expensive for filling bait boxes periodically. Recently, I noticed a major rat infestation (in central DC) and called for an emergency appointment to put poison in the fivw new burrows in my garden. The events that happened afterwards persuade me that this company is highly disorganized and in need of systems repair to assist a customer seeking specific help. First: although I asked for poison "dusting," Am Pest sent me a technician who was blissfully unaware of my request and, he told me, not certified to use "dust." He called his manager, who is qualified to do "dusting." But the manager chose not to come because it may rain later today. They did not set up a new appointment, and the report from the technician said that there are no further issues at this residence. I don't blame the technician, who seemed to be new, for all these problems. BUT the major rat infestation in my garden remains untreated! I had also requested extra bait boxes for a neighbor--also an Am Pest client--who shares the major infestation. The technician never received that request, even though the person who made the appointment said she wrote it down and I could accept the boxes for my neighbor. Notably, the technician's manager said that HE lacks authorization to approve extra bait boxes for their client--my neighbor. (The technician actually had extra bait boxes with him. He just never got approval to leave them.) The manager purportedly sent a request to approve the new bait boxes to someone else. We do not have the new bait boxes. Finally, when I went to the company website looking for how to write senior management, I discovered no named organization leaders. they are well organized for sales. Less so for emergency service. That is why I am writing on Yelp. (The relevant dates are July 6 and 7, if anyone from Am Pest actually wants to apologize for this mess of non-communication about why exactly I had called for emergency service in the first place.) Meanwhile, I am beginning the search for a different pest service.

    A-Star Pest Control

    A-Star Pest Control

    (4 reviews)

    Have had the unfortunate need for 2 different services this year. Both occasions Will was prompt,…read morefriendly, knowledgeable and did a thorough job. Hope not to need him again, but should the need present, would quickly use his services again. Highly recommend.

    Re: the response from the owner. That is absolutely untrue. He told me he would issue his report in…read moretwo weeks time in order to give me adequate time to find the original inspection report from the home purchase since I was 2,000 miles from its location at my residency in order to prove the damage was old. Then he finalized the report in writing in two days time instead. He called me at work when I asked in email why he did this. I asked him some questions I had from a totally contradictory exchange with a contractor I hired to do the recommended work that the owner said he couldn't do and ultimately the second contractor said wasn't necessary because the house had obviously been treated and the damage on the one piece of wood was obviously not fresh. I was trying to get to the root of which one of them was correct and how they might both be if, if that were possible, so as to neither leave the property unprotected nor pay thousands of dollars for unnecessary work. Will was immediately defensive and ultimately so rude I had to hang up because it was inappropriate for me to respond in kind in a professional environment. Then he called back and left a 3 minute long diatribe on my voicemail followed by an email offering more than the cost of the report so I wouldn't report him to the site I had hired him from. (I have visual voicemail I may provide them if this discourse continues.) Overall, although he was incredibly unprofessional in addition to being technically inaccurate, the key issue here is that the owner has no concept of how issuing an incorrect report on a property can affect the property record, value or future costs to the owner. He's working in 50 increments: a scale disproportionate to the property owner's investment to which he should be considerate if he cannot be accurate or polite. I have absolutely no doubt in my mind that had I been a salt and peppered hair male that owns 10 properties, his behavior would have been entirely different. If not, good luck to him in his future endeavours; this business won't last. And for the record: I had absolutely no issue with Victor who is apparently doing an apprenticeship with Will. Though I would recommend him a better mentor, he is under Will's guidance; it was not Victor's expertise I hired. Will should not be hiding behind him or throwing him under the bus. Also, I promised Will after listening to his voicemail that his unsolicited bribe would not spare him a negative review. I was kind enough not to post with the company that had brought him my business as it worked for him at least that one time. However having that heads up weeks ago, Will has apparently had so many negative customer experiences it took him this long to determine whom had posted this particular review (on the #1 consumer review website) and respond. Very telling.

    Ehrlich Pest Control - Ehrlich uses the most effective treatments with the least environmental impact, taking into consideration your home and family.

    Ehrlich Pest Control

    (36 reviews)

    UPDATE: it's now Dec 2 and still HAVE NOT heard from Ehrlich. I have filed with the Better Business…read moreBureau and they have already reached out to me. Ehrlich has said multiple times they would call within 48hrs and have not. They have blatantly lied over and over again. I just got off the phone with the collections agency company and they have been way more helpful than Ehrlich. They have records showing that we canceled over a year ago and aren't sure why Ehrlich would send them anything to do with our canceled account. After this is resolved we will be taking legal action. They tried multiple times to rip us off by sending bills for services never rendered. Unfortunately for them, there is a fantastic attorney living under the same roof. UPDATE PART 2 today: ARM Solutions just called and they have taken care of the problem. They have been super helpful and were the only ones interested in helping us. Do your research before you choose a company like Ehrlich.

    Ehrlich used to be a great company with local small town service. Ever since being acquired their…read moreservice has gone down the drain. We've been a customer for almost 30 years, and were always very satisfied. We used to get a phone call to set up our quarterly appointment, now they just show up and trying to reschedule is almost impossible. I give this company three stars still because many of the same technicians are still employed there, and they are fantastic. That being said, I'm going to leave this company and look for a locally owned company to take over. The scheduling now is just a nightmare and it's too difficult to deal with any longer.

    Orkin - pest_control - Updated July 2026

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