I have been going to this store for decades and simply can't say enough about the store and the…read morestaff. I love it. Tom, the owner, is very personable and the fact that almost all of his staff haved worked there for decades also, says a lot about his business and Toms character. Great electronics store.

I've been coming here for probably a decade and I can easily say that this isn't the story used to…read morebe. The last three times I've come here the salespeople have been short and not very customer service oriented plus I have not been able to find what I've been looking for each time. Yet, I could go on to Amazon and have the part by the next day. I like the convenience of this store being local, but three-waisted trips makes me question driving to this location.

It's been awhile since I was there. They are very friendly…read moreand knowledgeable with decent prices. Worth the drive over to see what they have.

Last of a dying breed. If you have electronics projects or needs, they probably have what you need…read moreand are very helpful. I hope they stick around.

We initially went to MicroCenter Tustin to purchase a PC for my son. We were going to get the parts…read morethere and have MC build it. After meeting with Mario and pricing out the parts and build for a new PC, it was clear the PC purchase would have been over budget. Mario recommended a prebuilt PC from them called PowerSpec. He showed us the G535 and it had everything we wanted in a gaming PC but for almost $500 off the retail price if we had PC built. I asked why was it cheaper and Mario told us the PC was built before the rise in prices on the memory and GPU. We then met with James Tran who showed us the G535. I noticed they had an open box PC. James explained to us the open box was a return for resale at a cheaper price. It was $100 cheaper. We bought the PC and took it home. Unfortunately all was not well with the PC. When playing two different games, (Marvel Rivals & Ark: Survival Ascended) the PC freezes for 10 seconds and reboots to the desktop. I tried troubleshooting by playing two different Benchmarks and lowering the GPU graphics, deleting and reinstalling updated drivers and lowering video resolutions but to no avail. Every time my son would play the games the PC froze and rebooted. This lead me to believe there are hardware issues with the PC. Luckily the PC was still within their 14 day return policy for returns, exchanges and refunds. We decided we did not want to have their techs try to diagnose the problem with the PC and just return and exchange for a new one. MC's return and exchange process was very simple. You go online to their website, log into your account and file a return. You are given a QR code and just then head to MC. When we arrived (the nearest MC is Tustin which is 2 hours away), we met with James Tran again who helped us with the process. I explained to James what the issues were with the PC. He told us the option of walking over to their Tech area of the store and having their guys try and diagnose the PC. I told James we would rather just exchange it for a new one. James understood our situation and spoke with his manager who allowed us to exchange the return for a new PC at the open box price so we did not have a to pay the difference. MicroCenter staff especially their managers (forgot their names) along with Mario and James Tran were awesome. They truly satisfied our experience at their Tustin store and made our teenager son very happy. So far everything is working properly with the replacement PC. I'll do a follow up if things change. Thank you again MicroCenter!

Micro Center partners with a non-profit called Compudopt to accept computers/desktops/laptops in…read moreworking condition to be refurbished and distributed to families in need. I wanted to donate my MacBook to someone in need and this looked like a promising solution. I was worried that making a visit on the weekend to their tech bar for the donation process would be really busy and result in a long wait, but to my surprise I was helped very quickly! Queueing and "checking out" was quick, as the team member just needed to register my device and provided me with a receipt for tax purposes.

Richard was very nice and helpful. I have had an active Best Buy membership I've been trying to…read morecancel for a long time and he was able to help me, finally!

Title: Mismanaged install process, forced into a $600+ overhaul, and ghosted by support…read more I am deeply disappointed with the store operations, communication, and lack of support from Best Buy's Autotech department (Fullerton Store #2514). My original goal was simple: keep a low-profile, clean OEM look in my 2018 Toyota RAV4 while upgrading the sound. I brought in a complete setup--4 new Kicker door speakers and a compact Kicker KEY200.4 DSP amplifier--specifically designed to run off the factory radio. I explicitly consulted with a Level 2 Master Autotech beforehand about this exact build. On install day, however, the store assigned a basic installer to my vehicle who clearly wasn't briefed on factory DSP integration, and that's when the goalposts started moving while my car was sitting in the bay: Call #1 from the Bay: The installer called me mid-install stating my Kicker amp was "incompatible" with my factory radio and that I needed a new head unit. Call #2 from the Bay: A short while later, he called again to say the cheaper JVC unit he initially suggested wouldn't work either, pushing me into a far more expensive Pioneer touchscreen (DMH-W3050NE), an iDatalink Maestro module (ADS-MRR), and full dash kits/harnesses. The Reality: The Kicker KEY200.4 is literally engineered by Kicker for factory radio integration using high-level speaker inputs. It was 100% compatible with my RAV4 to power those 4 new Kicker speakers. While the installer did get the Pioneer radio working fine in the end, Best Buy's scheduling system put him in an unfair position by assigning him a factory-integration job that required specialized T-harnessing or line-output setup. Instead of bringing in a Master Tech to assist, the store's default solution was to back me into a corner and walk me up the ladder into an unexpected $600+ equipment overhaul. My original vision for a clean, stealthy interior went completely out the window. To make matters worse, Customer Service was an absolute dead end: Phone Call #1: I spent time explaining the entire situation, was never given a ticket/case number, and was completely ghosted. Phone Call #2: I finally reached a "Car Audio Specialist" whose grand solution was telling me to buy another amp and pay to take it back to the exact same bay, or drive out to a location in Westminster--at zero discount, simply offering to "make the appointment" for me. My time is valuable. Setting up installers for failure on complex integration jobs--and then expecting the customer to foot the bill for forced hardware upgrades and waste time traveling around Orange County for zero compensation--is appalling customer service. While the Pioneer unit functions fine, the experience left a terrible taste in my mouth and completely destroyed my trust in Best Buy Autotech's management. Save yourself the headache and take your vehicle to an independent, dedicated audio shop.

My boyfriend was very curious about the Meta glasses and wanted to try them on. They are only…read moreavailable at select Best Buy's with a limited availability. He made an appointment online for this location since we were going to go to the movies in Orange anyway. They have a large parking lot at the front of parking was not an issue. Once we walked in an employee pointed out where the bed took glasses were at and we proceeded there. Angel was at the Meta stand and helped him getting checked in. She was really helpful and knowledgeable about the product and walked him through every step on how to use them and what he would see. She was also very helpful when it comes to the sizing of the glasses and warning us that you would not be able to return or exchange for size. My boyfriend absolutely love the experience and although they are very expensive, he still walked out with them. He has had them for about three months now and he still uses them every so often on our weekends he hasn't had any issues with them.

Came here looking for power cords for my Sony TV and also universal remote. Ben, one of the…read moresupervisors here was extremely helpful in showing me around and identifying the right type of power cord and universal remote for my Sony TV. His service was top-notch and made this experience great. Next time if I were to buy a TV, I will come here. Hats off to management for having him as a supervisor!

My experience was awesome and their customer service and attention to detail was excellent.read more

Elizabeth was very helpful, 10 star service. Please stop by Curacao and ask for Elizabeth and she…read morewill help you and provide with the best solution.

Cool shop with every type of switch or plug & adapter you would ever need. Good value and oldy but…read moregoldy shop. Think of a RadioShack run by your geek grandpa who knows way too much about random stuff

One of the few true brick-and-mortar electronics shops left! Exceptional selection of common and…read moreniche components. Even for a $1.25 capacitor purchase, I was treated like gold. Fantastic service all around.

I went into Best Buy in two separate occasions and employee named Matthew really helped me out…read moretried to buy a camera and the lens. He was very informative. He really listened to the type of photography I was getting into. I was able to trade in a Camera with the help of Richard. They were both very helpful during this experience. They were very patient with me and I couldn't be any happier with my final purchase.

Absolutely terrible experience. I pre-ordered a game and was promised next-day delivery--three days…read morelater and still nothing. Went into the store to get answers and the employees acted like they couldn't care less. No effort to help, no accountability, just a bunch of excuses. Then they told me I had to deal with a third-party shipper myself and file a claim. Seriously? That's your solution? This is hands down some of the worst customer service I've experienced. If you value your time and money, avoid this place. I'll be taking my business to Walmart from now on.

Ordered a new ICOM, picked up from San Diego, Eric , got me set and out quickly and helped me load…read morethe radio. would buy from again. Team at Anaheim was friendly and helpful! Its a shame that the HRO in San Diego closed, that drive is nuts! Anaheim location ( the area) was pretty rough lots of drugies and street folk.

I've been a fan of HRO since 1972 when I first became a ham. However, in my opinion, the…read moreatmosphere in the Anaheim store has recently changed dramatically-and not for the better. During my visit today, I found the salesman's manner to be unnecessarily rude. This experience left me asking: Why shop at HRO when I can receive excellent customer service from DX Engineering? I can shop from home at: https://www.dxengineering.com/ save the drive, and receive my purchases very quickly right to my front door. Another great option is https://www.gigaparts.com where customer service is still a priority.

They had the CF memory card I could not find at any other photography storefronts and at a fair…read moreprice. They were very nice as well. Thank you! A true lifesaver.

Every time I've ever done here in the last year, they've never had what I've needed in the past…read morethis would be one of my go to places for cables microphones no longer