I purchased a Jaguar F-Type in April 2018 and this car has been in the shop twice in three months. The first time it was in the shop was for a coolant leak. The mechanic found that the leak was a preexisting condition. The second repair was for a bad fuel injector. I purchased the extended warranty at the time of purchase and the warranty company refused to pay for the injector repair because of the preexisting coolant leak. Three weeks into the repair I found out that all six injectors needed to be replaced. To make a long story short, my car has been in the shop for two out of the three months that I have owned it. My bill for this last repair that the warranty company would not cover came to over $8000. I will not buy another car from this place. I advise anyone thinking of buying a car to not buy from Ottosourse. They do not care about the customer once they sign the contract. read more

Stay clear of Otto Source I brought a 2013 Jaguar XF back in December 2017. Before I drove it off the lot the salesman noted all issues and said it would be fixed. Tire pressure sensors were bad and engine light was on. 1 month dealer could find any issues said it was a fuse or electrical problem later car started sputtering had to replace all spark plugs. 1 month after that found out coolant was leaking into the exhaust system. Traded in as of March 2018. Do not trust dealership will not take on any responsibility for lemons sold. read more

I bought a very expensive used vehicle from Michael Steen and he was very attentive and helpful in facilitating the purchase. After all of the sales documents were signed customer service ended. I never received an owners manual for the vehicle, I had to follow up with him for the processing of the Gap insurance application, then I found out that my trade in had not been paid off. Instead of helping me, I was pacified, put off, lied to, and left to figure it out myself. In the meantime, I was left to continue to make multiple payments on my trade in AND my first $2,000+ payment on the vehicle I purchased from Otto Source. Oh yeah, and Mike Steen, never moved a muscle to call me or ask me what he could do. He said "its not my department", and left it at that. "Mario" was condescending and an insult to ones' intelligent. This will be my first and last time doing business with this alleged dealership! read more

I purchased a car from Dominick Francone. He made the process extremely easy. I appreciated his honesty, his integrity and his professionalism. I usually dread car shopping, but I will definitely recommend my friends and family to go see Dominick. read more

I really love working with Damita Kynard! She is knowledgeable, patient, and just a pleasure. I will go to her for my next purchase!

I purchased a 2015 Lexus LS 460 the salesman (Dylan) stated the vehicle was recently inspected and serviced. After driving less than 200 miles the brake wear light came on. I took the car to Swell Lexus and the rest brakes and sensors needed to be replaced. As well as a valve cover oil leak. Cost was $715. I'm aware what "sale as is" mean, however you would think they would take care of such simple repairs prior to sale. I would not recommend Ottosource. Additionally after driving the LS 460 I discovered a major problem starting the car. Frequently you push the start button the the car will not start until 3-4 attempts. At times the starter continues to turn but not start. I've had it to the dealership several times and they can't duplicate the problem. read more

Went in to check out a few cars for future purchase and was blown away by Tony's amazing customer service skills; he made me feel taken care of and not taken advantage of --something that is a huge concern for me as a woman when I enter into the sphere of automobiles (whether it is to buy or to repair, etc). I will definitely be going back and recommending this place to my friends and family. Thanks for being such a professional Tony read more

Car shopping made easy with George Linares. He was very informative and was not at all pushy or arrogant like some of the car dealers that I have encountered on this journey. Absolutely ask for George when visiting this dealership. Thanks George!! read more

I purchased a 2010 Yukon Denali XL from Ottosource with a warranty from Smart Autocare. Last month my check engine light in came on, due to an engine problem. There was a problem with a lifter that both Ottosource and Smart Autocare refused to service. The dealership failed to contact me back as well as promised. I'm currently out of pocket the repair cost and have reported Ottosource to the Better Business Bureau. This is a nice showroom that acts more like a corner used car lot. Stay away! read more

Ankeet Koirala "AK" is the guy you should ask for when you arrive at this dealership. Let me say that again, "AK" Ankeet Koirala, is the guy you should see when you arrive. He believes in serving a customer as if he was a customer. I purchased a Cayenne S E Hybrid this Saturday (7/28/19) the entire transaction took 15 minutes, if not less. he personally went over the car several times looking for any issues. He is a trustworthy guy, he is accountable. He tells the real deal, no beating around the bush, in these days and times where everything must be "PC." I appreciate people who tell me the truth whether it is bad or good. read more

Buying a car should be a fun experience, not stressful and I had a great experience with OttoSource. Tony Martinez was patient and helpful. I felt like I got a great deal and the customer service was top notch. I have bought many cars over the years and this was the best experience I have ever had. I would highly recommend Tony and Ottosource to anyone. read more

Hands down the worst dealership I've ever set foot in. They'll continue to recommend you finance the car through them, despite you telling them you have been approved elsewhere repeatedly. Take every negative stereotype that exists about used car sales and this dealership epitomizes them. Their cars are dirty and they do a horrible job of cleaning them. The car I purchased didn't even have all the floor mats or an extra key. They knowingly sold me a car with a malfunctioning navigation system. Attempted to tell me that the car was sold as is instead helping me find a solution, failing to realize that as is also means as advertised. They only offered to help when I threatened legal action. There so many places to buy a used car, don't let it be this place that sells you one. read more

Steve and Jimmy were extremely helpful and exceeded my expectations. At first it was looking like we were not going to be able to make things work with the trade in and the car i needed, but a few hours later we had the deal right where i needed it. Shortest time i have been in a dealership, and no waiting for finance because the salesman take care of all the paperwork. I never felt like they were trying to give me the run-around or give me a bad deal. read more

Ak was a fine salesman. Very patient. The experience was good till out of the blue. His finance guy was mad that we ask for price reduction, he ask us to go home. If you like to be abused. Please go there read more

Out of every car dealership I've ever been to, OttoSource has definitely been my favorite one! George was super awesome and made my car buying experience super easy and fast! He even came in on his off day for me and also even let me drive my BMW M4 to one of my favorite performance shops to get a pre-owned, pre-buy inspection! Had I not took so long getting the inspection, I'm pretty sure I could've been in and out of the door in 30 minutes. Thanks so much for making my car buying experience completely awesome (George/OuttoSource). read more

Really nice place with super nice people! They answered all my questions and one of their employees, Ashley, kept in contact with me to see that I was happy with everything read more

Great selection of cars to choose from at reasonable prices. Warm and friendly salespeople, management and support staff. I won't go anywhere else for a used car. read more

If you are looking for a luxury vehicle that has been thoroughly inspected, professional and courteous customer service, and management engaged enough to ensure your buying experience was what you expected...DO NOT BUY HERE! I am in disbelief about how a place with such high end inventory has such low end management. I purchased a vehicle that had undisclosed issues, was dirty, no fuel, only one key that was malfunctioning, and continuously given the run around about correcting the issues. As of today, STILL NO WORD from Joel Martinez or Antonio Salinas...the so called managers. Don't waste your time or money. Go to Sewell, Crest, or Park Place. read more

There are mixed reviews but it is really based on the experience. Definitely work with Todd Price if you can. I was a first time car buyer and the process was more seamless than I could of hoped for. No pressure or commission breath. Super helpful and genuine. When a car salesman tells you "to go pray on it", I was impressed. read more

Great customer service . Definitely consider a car from these guys. Great warranty's and fantastic customer service. Thanks Joe read more

AVOID THIS PLACE IF YOU DO NOT WANT TO BE SAD AND REGRET BUYING A CAR THAT IS MEANT TO MAKE YOU HAPPY. If Icould give minus 10 stars, that's what this HORRIBLE place deserves. Jimmy, AK & Ashley are the worst kinds of employee I have ever experienced at a dealership. Lies, fraud and most of all, switch a car you test drive with another Car you sign to purchase. I don't know how they are still in business without being closed down already. I know 2 people they gave bad cars and claimed was sold 'as-is' while they could have just simply assisted or found a solution to keep their clients happy. I foolishly thought my case could be different and boy was I so wrong. Bad tires, bad battery, bad sensors, no gas in the car after purchase, no pressure in the tires after signing contract, no coffee or water while you wait, no friendly faces, no help with anything at all before and especially after sales. They just take your money and become rude like you didn't work hard for it or they are doing you a favor. It's such a pity they think they can not be touched by the law for some reason. I want to know why they feel so with all the fraud they committing under the guise of a dealership and so called sales contract. read more

Purchased my SUV from this dealership via trade-in. Mr. Mike Steen was extremely professional to work with. He made the process seamless. This allowed us to save a lot of time on the negotiation end. Time is priceless in my book. I would recommend this dealership to friends/family. read more

Looking for a car? Tony Martinez is your man to go to!! very very helpful and informative! Let home help you get the car you've been waiting for!! read more

Reached out to Ottosource on three separate occasions about a 2016 Scion tC. Was told by Claudia that the car was in stock, but on one occasion it wasn't ready for show, and on another occasion it was in the process of being sold. The car was still on their website a week later and once again I was told it was in stock. On a visit, I was told by a different employee that the car had been sold "weeks ago." They just want you to visit their shop so they can upsell you their other inventory and have your personal information. Pathetic. read more

Ask for Damita Kynard when buy your next car with OttoSource. She is friendly, knowledgeable, great attitude, and she takes the headache out of the car buying experience. She's awesome!!!! read more

We used Ottosource to buy our most current vehicle. We had the pleasure of working with Dominick Francone. His customer service is beyond anything that we've experienced before. He answered all of our questions, gave great recommendations, and made the car buying process easy. I will be sending my family and friends to him for any of their vehicle needs. read more

Didn't end up liking the car I test drove, but I got lots of help from Ashley and recommendations on different vehicles that would be more along the lines of what I'm looking for. She was very attentive and knowledgeable, and the dealership was very clean and professional. read more

Excellent customer service and very helpful!!! Go see them if your looking for a car. Sarai Nevarez will take care of you!!!

I recently was dealing with Dominick on a vehicle and appreciated the no pressure approach. I decided not to purchase but if I'm ever in the market I'll check their inventory. Not your average dealership. I mean that in a good way. read more

I had several issues but everything got resolved. The sales manager made sure that all my needs were met.

Please go elsewhere. I originally thought that this place valued their customers, but boy was I wrong. The show room is beautiful, and the staff is friendly, but you will also be sold a pretty lemon, and left severely upside down on your loan. I currently can't trade in my most recent purchase from them because of so much negative equity....let's not even talk about how they had my new car right after purchase for 5 MONTHS to fix a $10k major Repair that they tried to cover up. I had 5 different loner cars, and one even broke down on me! Needless to say this go round has been a nightmare that I can't wake up from! There's so much more I could write, but I'll save my energy to try to get out of this car they sold me. Please run to another dealership with ethics and morals... read more

The worse customer service, especially the finance person. BAD attitude!! Don't go there..

I love that I requested information about the vehicle. I got detailed photos and even a video of the vehicle I was interested in. I happen to own my business so I am very busy. I got my financing with them and it was very easy. By the time I came in, i knew my terms of financing. It was a Pleasant experience when they went over the vehicles features that I had no idea about. I came in and was greeted by a nice lady. Everything as described, signed my paperwork and was out the dealership within one hour. They have a very nice set up there and a very friendly staff. I am recommending my family and friends. You won't be disappointed. read more

I don't understand why this dealership does not only deceive people into buying bad cars but goes ahead to open fake accounts to leave good comments for themselves. You all should look at Ashley R and Phillip R that left comments here. They are related and Ashley probably is the same Ashley that works in Ottosource. Close look at the connection in their bio. Stop deceiving the public and fix your cars well before selling them to hardworking individuals. It is not fair to cause people more pain in these times of troubles when they work hard to try to make themselves happy. read more

Bought a car from them a little over a month ago. No issues with the vehicle when I test drove it, no problems. I buy the car and drive it off the lot and 5 minutes later the check engine light is on. I get it, it's a high mileage car but that is shady to manipulate that light during a test drive. That's not my issue with them. My issue is that I have not received my registration, license plates or vehicle title and the state of Texas has no record that they ever submitted my information. I have tried calling and emailing the company and no one has helped me or gave me any info at all. Extremely dissatisfied. Do not go here no matter how good the cars look on the outside! Update-- Now its even worse. Now they're saying their was a lien on the car from the previous owner and they have not even got the title yet from them to even begin to transfer to me. It's been over 30 days. It's a law in Texas to have it submitted within 30 days. This is ridiculous. read more

Incredibly amazing service and prices! I'm extremely picky when purchasing my vehicles and by far after going to 3 others dealers, ottosource has been the most accommodating and fair in prices. They have a beautiful location that will wow you. Thank you son much guys, I'll definitely come back! read more

I purchased a 2017 Camaro 50th Anniversary Edition from this dealer. I looked online all across the country for that car with a manual transmission. Once I found it I called, looked over the photos carefully, and asked questions. I was told the car was in "immaculate" condition. I provided payment immediately, and arranged to fly to Dallas to pick up the car in about 2 weeks. When I get to the dealer the staff was rude, the car had no gas and no one was interested in showing us about our new purchase. Within two hours of leaving the lot the check engine light was on. We were driving home to Florida with the car so we stopped to get the code read. It was not detrimental to the vehicle to drive it so we continued home. We found the following were not as advertised on the vehicle: no engine covers, aftermarket modification to the air intake system, side emblems removed from car leaving a scratch on the passenger side, no manual for the car, no second key (the one we were given had a nearly dead battery), and the advertised remaining warranty was void due to aftermarket alterations to the car. When I called the dealer I was basically told I was wrong, the car is "as is" and no effort would be made to correct any of these issues. I took it to my local Chevy dealer and the cost to repair the car and return it to the original condition is roughly $5500. So the old adage of "buyer beware" is definitely true when shopping here. Here is the ad we looked at when we bought the car: https://my.dealersocket.com/NewEbrochure/eBrochure/Index?WebLeadId=KZp6YG4xf0o=&InventoryID=RIyc9ZuRh2U=&EBrochureSiteId=vRw+Xj7VhaA=&EventId=eshoGXPskDA=&CreatedById=t0rrCdaMqUU=&RemoteSiteId=vRw+Xj7VhaA= read more

Cheaters! Stay away from them, drove almost an hour to find out they added $1900 to the actual price. $900 as "dealer service fee" and $1000 cuz they made a mistake on their internet pricing. Extremely unprofessional and no sense of customer service...... Shady business tactics. I would never recommend this to anyone.............. read more

RUN! Don't do it. Bought my dream car that I was told was inspected. Turns out that company who did the inspection (Eurrotech) knows nothing about Porsche's and did not properly inspect the vehicle. After day 2 of driving, I returned the vehicle. I later learned after ottosource sent me to multiple service shops that the car needs $10,000 in service. I was the ideal customer, professional fast, purchase the after market warranty, paid in cash. 45 days later. I'm still driving a loaner from the Porsche Dealer with no end in site. I've tried to avoid legal action, but these guys sold me a pretty lemon. I'm going to take all action possible to hold them accountable. Again, the cars look great but RUN. Oh and check their YELP reviews. Wish someone would have told me to so that before I bought my dream car from them. read more

My experience with OttoSource was above and beyond what I expected from a dealership. They were helpful and courteous throughout the entire process. I spoke with Angel on the phone, and a few occasions and she was especially kind and considerate in working around my busy schedule. read more