Do NOT consider a used vehicle from this place. Very deceptive, and while my truck had less than 10k miles on it.. a local servicing shop found where they were hiding issues with the rear brakes long enough to get past the ridiculous warranty. 40k for a used truck only to pay 1.5k in repairs 30 days later. Find a reputable dealership and avoid the Ourisman name.. read more

I've been going to Ourisman Kia (formerly Fairfax Kia) since I purchased my SUV in 2013 and, with the exception of a few incidents, I've always been happy with the service and staff. What happened to me on 4/17/2023 now has me questioning whether or not I will continue to go there. I have been driving there from DC for the free oil change. In Sept 2022, I went there for an oil change and was given a laundry list of things I needed. Some things I knew that I could do myself or go to Autozone, a couple of things I could get fixed elsewhere and there were a few things that I decided to wait on. (one thing mention during THAT visit was that I needed a new battery. The one I have wasn't even a year old at the time and under warranty so I figured that was false). One of the remaining things was the cabin air filter. Ourisman Kia charges $71 for that service. The filter is behind the glove compartment and costs under $20. After watching the youtube video, I decided to change it myself and that took 5 minutes. I changed it on Sunday 4/16/2023. When I went to the dealership for my oil change and tire rotation, imagine my COMPLETE surprise when Mr. Cox tells me that his technician is recommending that I get a new engine air filter (this I had changed in Sept 2022. Shouldn't be needed AND I checked it this month and it was fine) and a new cabin air filter WHICH I HAD JUST CHANGED THE DAY BEFORE! I didn't check it on 4/17/23 to see if they switched it out for an older one so that they could prove that I needed one OR if they didn't check it at all and figured that I wouldn't know! EITHER WAY HOW INSULTING!!!! What's also questionable was that NOTHING mentioned on the report in Sept was mentioned....the windsheild wipers, the coolant flush or a new battery! I've had enough car problems in my life to know what's what and I'm a woman. Mechanics prey on us. read more

Purchased a used vehicle from out of state. They claim they do out of state sales all the time. I doubt that is anywhere close to true. It took them 6 weeks to get me my plate. I had to send a strongly worded message about not having the title sent to my financial institution. I paid all kinds of money in registration fees, processing fees, title tax, filing fees and I still owe the DMV. Never in my entire life have I ever heard of such thing where the dealership didn't cover all the DMV fees. They clearly don't have enough experience with out of state purchases. They should know what they have to cover and how to calculate it in advance. Terrible dealership that really needs some leadership and processes instead of lying and making it up as they go. My advice if you are considering this dealership is to find another place to shop. read more

Horrible place to try to purchase a car. This place is a mess inside and out. They have a revolving door of salesmen there who know nothing about the cars. The latest one kept asking me what my "budget" was. I told him the new car make and trim I wanted but he kept asking me. My budget isn't his business and I told him so. I want to buy a Kia but will go to Maryland to purchase it. I don't even want to service it here when I do purchase and this location is only one mile away from where I live. On top of all that they are wanting 3-5 thousand dollars over the sticker price. I was told if I ordered one they still wanted the over the sticker price. Shame on them taking advantage of people. read more

They'll ditch you the moment you step off the lot; unfortunately they seem like nice guys but didn't hold up their of the bargain customer service wise. read more

had a huge selection of cars and the best prices. worked with Eric and Younes. I'm pretty sure this place is under new management based on the past reviews I'm seeing. read more

Pro tip: when a customer in front of you leaves and says, "I'd rather be at the dentist", follow them out the door.  This is a lesson I learned the hard way at Ourisman Kia of Fairfax. I was in the area looking for a car but the Mazda dealer across the street had just sold it.  I walked into Ourisman Kia Fairfax and asked the (only) sales person if they had any cars fitting my criteria.  She sat down, asked for my information (pretty standard) but when she got to my phone number,  I said, "before I give you any more information,  can you tell me if you have one" -  i had already given my info to a bunch of dealers but AFTER I saw they had a car I was interested in.  Anyway, she answered - not in a rude way but something told me to go.  I said, never mind, thanks anyway, and went toward the door.  That's when she started saying (loudly) to herself, "dude comes in here and wants something from ME but wont..." you get the idea.  I'm  in my 50s and would normally just keep walking. I explained something told me to leave and she was proving me right. Incredibly, a heated exchange ensued. Maybe the funniest part was I realized as I left that there was a person inside the small smoked-glass office - a manager who must have heard the whole exchange and opted to stay inside their office.  Later that day, I bought a Sonata from another dealer (different in every way, except also Oursman) - who gave me back my hope for humanity that I'd lost a few hours earlier.  Long story short, if you're thinking about going to Ourisman Kia of Fairfax, do yourself a favor and get a root canal instead. read more

Used car buyers beware... My daughter and I had a day long conversation with Saed in their used car sales who agreed to sell us a used Compass at an agreed price in our text messages. The day we were supposed to meet I contacted Saed to verify what we need to bring. At that time, he informed me that the car sold for more. My daughter was contacted by another salesman who said the car was there but had been lent to "a coworker". We finally were able to get the Internet Sales manager Rene on the phone who verified the car was not sold, but they could not honor the price that Saed agreed to - even after sharing our messages. The dealership then raised the price of the car by $1,405 and tried to offer to sell it to us for more than the original listing price when we first spoke to make the deal. Super shady at the least... Plenty of other car dealerships. Avoid this one... read more

The incompetency and lack of concern/awareness of this place is unreal. I wouldn't go back for something as simple as an oil change. It's not as much an indication of the technicians as it is the supporting cast that probably does their technicians an injustice. Save yourself the frustration and find another Kia Service Center. read more

We bought our used GMC Acadia right before Thanksgiving for what we thought was a fair price. The Used Car Sales manager at the time (this is important) and the salesman noticed that the back driver's taillight had crack and moisture and needed to be replaced. They said that they would take care of it and would make sure that it would pass the Maryland State inspection as in its current state it would not pass in VA or MD. The car was delivered to our home a week later still with the crack and moisture. As we were working out on how to get it fixed I noticed that the oil life indicator showed that it was at 30%. I thought this might be an oversite from when the car was being serviced for sale. To be on the safe side I took it to my normal spot to get the oil changed & found out the oil not be changed but the transmission fluid was almost black. It was obvious to the technician that none of the basic fluid checks had been done before the sale. The bill to find this out & fix it was just shy of $300. The next day we had an event about a hour from our house. On our way home we noticed the car have some electrical issues and about 5 miles from our house the car die completely. When the mechanic looked at it the next day he told us it was the alternator and would be about $1400 to replace. He also told me that based on the taillight that the car wouldn't pass MD inspection. We needed the car and since it still had VA temp tags we paid the money to get it working a then scheduled the inspection for after the holidays. I contacted our salesman & told him about the issues & to see what they could do to reimburse for the cost of what should have been done before the car was sold. We knew it would be a long shot to get covered for the alternator but we felt that the fluids should have been changed before the car was sold. He promised that he would pass it up the chain & see what he could do for us. After a few days of going back and forth and getting the same answer of "management has been told and they are discussing it", Christmas hit so we left it alone until after the holiday. The next commutation we got was from the NEW Used Car Sales manager. He told us that the management team was looking into it still. I told him the whole back story & how we were very displeased to have to out lay about an additional. We acknowledged that when the alternator had failed it was about 2-3 days out of the 30 day warranty but felt it was so close that they should consider helping with the cost. He said he would look into it. Long story short they came back with $500 "as a courtesy", about $1200 shy of what we had paid. So after the holidays we got the car in for inspection & found out there was a lot of work that was needed to be done. In addition to the tail light, there was a leak in the power steering line, the front lights a haze on them, the rear shocks & front struts had issues. There was also a crack in the windshield as well as the right front headlight that need to be fix (NOTE: these two issues came after we took ownership of the car). Taking out those 2 issue we were out another approx. $2200.00. I gave the bill to the Used Car manger & asked what they were going to do about these repairs as we were promised by the previous manager that our car would pass MD inspection. The new manager said that the sales man said he did not remember having conversation with us & that the only obligation that had was for the car to pass VA inspection. I reminded him that based on my mechanic's work it would not have passed VA inspect based on the faulty rear tail light alone, let alone the other issues. For some reason the new manager couldn't understand that concept. After a couple more weeks of back & forth, sending him links to VA state inspection websites showing what was need to pass he said there is no way that they would pay, "$2000+" for repairs. He then told me that the car HAD passed state inspection. I asked for the report 3 times. He a Carfax report. I asked to see the inspection report itself. He told me that the dealership does not keep the reports. I reviewed the Carfax & saw that they said the car had been sold to us on 11/19 to us and the inspection was done on 11/22. My next email was to inform him that the dealership had sold the car illegally as the dealership had to have the car inspected BEFORE you sell the vehicle. It was not. I also told him according to VA law they were to provide the inspection report or a document that says why it would not pass inspection so we could make an informed decision if we wanted to purchase the vehicle. Also, I told him selling the car "As-Is" does not absolve them of this requirement. I asked how he was going to resolve this matter. He came back with an offer of $1200. We said that we were not happy but we would accept it. There was some restitution in the amount $1700, it was below the approx. $4700 that we spent to get the car to pass. Avoid this business read more

My review is in two parts. First part is the day of purchase. Purchase went fine, was able to negotiate to the price we wanted. Car was not able to be taken for a real test drive since it was on empty. Other than that buying process was fine. One weird thing, the finance person only wanted to check one bank for a rate. Usually they check a couple but this time they only wanted to check once. Rate received was higher than it should have been. Never seen this happen before where they only check one. Second part, picked car up two days later. Told them we would be there when they opened. Showed up two hours later and car had not been cleaned. Had to wait for it to be cleaned. During the initial test drive we were given two keys, when picking up the car only one could be found. They kept insisting there was only one, car showed two different keys had been used that day. Finally they said they would reimburse us the cost of getting a second key. Ended up taking two hours to pick up the car when it should have been less than 30 minutes. Unfortunately not the worst car buying experience I've had but definitely not the best. Very unorganized process. read more

I bought a used car months ago I already have twice engine light on and the brake issue stay away from this dealership if you wanna buy the car read more

Very disappointed with the latest service. I paid enormous money for just the usual 60k service. They overcharged me with the service costs as well as did the service which i didnt ask them to do. Also i had a knocking issue in the front and for two services in a row they couldn't find the reason. But when I went to the other service, they showed me the issue after 5 minutes looking into it. It just looks like they didn't want to do the factory warranty, which covers the issue and now when it's over I have to pay for it read more

I made an appointment to have my oil changed and tires rotated and asked for the price. I was quoted $99.95 for synthetic oil and $29.95 for a tire rotation. Luckily I wrote this down and whom I was talking to. When I arrived there I was told the oil change would be $115 and the rotation would be $38. I showed the advisor the paper and said this is what I was quoted and he said well this time I will let it go. This is the last time I will ever go here! We bought 2 cars here and will never buy here again. I think the advisor was giving himself a bonus. Ridiculous! read more

This business has new ownership and I am impressed with their service. Steve Sparks is the Service Manager and I had the opportunity to meet him. He was interested in helping me with my Kia and I found him to be knowledgeable. Mr. Sparks made sure that my Kia was in perfect condition and I knew what was needed to keep it in top condition in the future. Thank you, Mr. Sparks for taking care of business and treating customers with the best of care. Patricia Fisher, Fairfax read more

In late April my 18 year old son bought a used car from this dealership. He had test driven the car but decided he didn't care for the stereo, as we were leaving the salesman came out and offered to install a new head unit with the features he wanted if he bought the car, he agreed. After several weeks he started calling and got the run around for about a month, finally when he didn't stop calling they gave him a date the stereo would be there and to be in at 10am for installation, we live 3 hours away, on the day of he gets to the dealership, they haven't even ordered the head unit yet. Fast forward another 2 months and he makes the drive again today with an appt to install the stereo, they shuttle him to a mall where he waits several hours. He then begins calling for an update but on every call the person he needed to speak to was "away from their desk". Eight hours later they call to tell him they in fact can't install the stereo, they ordered the wrong one. The service manager then tells him to take the radio and send a picture of the installation receipt and they will send him a check to reimburse the cost, at this point we can't trust anything they say so I tell him to leave the radio until they have the right one that THEY can install. 15 minutes later I get a call from my son saying when he tried to leave the radio they told him he couldn't "bring it back" because he already walked out the door with it. Chances are.. the radio doesn't even fit his car. I honestly have never witnessed such terrible customer service and am absolutely appalled that the "men" that work here find it acceptable to take advantage of an 18 year old kid buying his first car. read more

I have been buying cars for 40 years. This dealership was the most deceptive in sales. They quoted me a price online. When I showed up to buy. The price was 3K more! They added in a warranty contract for 6K. They are predatory dealership! I'm 64 years old and trusted them. I ended up buying a 2016 Kia Soul for 30K. on top of that it's been mechanically unreliable. My car has been in the shop for repair for 3 months. I've owned it since September 2017. I do not recommend buying a car from this dealership read more

Where to begin. My wife and I recently purchased a 2022 gently used Honda Accord LX Hybrid. She loves the car and we got it at a decent price. My issue is not with the initial meet and greet or the process of haggling with the salesman or the General Manager. We got a good deal on our trade in and a great del on the car. Paid more than I really wanted to but with today's market - it is what it is..... My 1st issue is with the finance or business office. Prior to entering the business office, we had to wait appositely 2.5 hours to be seen. Who only has one finance person working on the weekends? When discussing the finance amounts and payments, the finance person talked about the add-on packages - tires, maintenance, etc.... I declined them all, but the finance person stated that they really recommend package that pays for the first 6 years' worth of schedule maintenance. They showed me a Kia maintenance schedule and the costs so that I could compare, but when I told her that we were buying a Honda, she stated that it is all the same..... which it is not. Each manufacture has their own schedule and their owns prices for each service being performed. Then they went on to tell me that if I took our new Honda to a Honda dealership that they would double charge me for my maintenance. To which I stated that would be illegal and we have owned 2 other Honda's and they never happened and that making such a claim is irresponsible - they did not like that I was pushing back. After the finance papers were signed and we were ready to head out the door, we asked about the second key. They stated that they were not sure where it was, but we were assured by the salesman and the General Manager that they would look for it and get it to us the next day. 3 months have gone by and several calls and there is still not a second key! I know for a fact that all dealers have a key cutter and programmer in the service/parts area, and they could have easily made us a second key in 30 minutes. So now we need to pay for a second key ourselves. And the Cherry on top, was that we drove away on an EMPTY TANK! I have purchased 8 vehicles in my lifetime, and I have never drove away from a used or new car dealer with an empty tank. That folks is customer service 101! I honestly walked away feeling that this dealership is 100% motivated by the sale - not developing a customer/business relationship. Even thou we have a Ourisman engine and drivetrain warranty for as long as we own the vehicle, I will not be being this vehicle to them. I purchased a 2021 Ram from Ourisman last year, this was not the Ourisman Experience! read more

I purchased Kia Forte on 12/10/2023, we were convinced to buy the Maintenance Plan for $1,600+$48(tax) on that day, the next day I called to cancel Ayoub, the Finance guy told us that after we signed the cancellation form, the plan amount would be deducted from my balance on the first statement. I walked into the dealer on the day after and talked to the Sale Manager(Howard), he confirmed with me that everything would be taken care off and the amount that was charged would be taken off within 7 business days. Today, I just received my first statement, the Maintenance plan amount still shows on my balance. I called Kia Finance to check if something went off, they informed me that they have never received any changes of the plan and they asked me to contact the third party. I called the JM&A Group, and found out that "THEY HAVE NEVER RECEIVED ANY CANCELLATION FORM THAT I SIGNED A MONTH AGO". How do these people work? I couldn't reach anybody in the Finance Department at this dealer after the purchasing day! If you are considering on purchasing a car here, please go somewhere else. read more

This is the WORST experience I ever had. On July 3rd, I went to this car dealership to purchase a 2017 Hyundai Elentra. Upon inspection of the car, I noticed that the car needed to be detailed on the inside due to stains and the paint chipping on the driver side door and the windshield was cracked. I was told by Mr. Marvin Porter, the windshield will be fixed the next day, July 4th and to not worry about the stains and paint chipping in the car because he will fix that. I sign for the car that day and was given the keys without any money down. This was the first red flag. July 5th come around (one day after Marvin TOLD me that the car would be ready) I call the facility and the car window still wasn't fixed. They told me their "window guy" will come later that day and fix the windshield, after I was initially told it'll be fixed july 4th. In order to give them MORE time to fix the car issues, I went to the facility july 6th. Upon arrival, I was harassed by both Marvin and the finance guy to pay for the car before I even seen the suppose to be fixes to the car. I denied and told them I must see the car 1st. After waiting 45 mins, they finally bring the vehicle out for me to view. The window was fixed but the car looked exactly the same inside. The car was not detailed in the inside nor the outside. I brought this to Marvin's attention and he told me " it's a used car, there's going to be wear and tear. My guys already tried to take the stains out and paint the chips on the car". This was a lie, the car had the same amount of stains and damage to it from when I initially viewed the car. I told this to Marvin and he swore that they cleaned the car...... Shane the manager was informed of my complaints and he told me that he will fix the problems and to come back another day for the car. At this point, I'm fed up due to the lack of communication and broken promises. During this time, Marvin stated "you really want to cancel a whole transaction because the car is dirty...." SR it was due to you trying to argue me down about the things YOU promised and the lack of communication this facility holds. I really feel like this dealership was trying to get over. I cancel my transaction and returned the car keys and sat for another 30 minutes waiting for paperwork.... There was no paper work for me to fill out. Once again, I had to ask if there was paperwork for me to fill out before I leave and they told me No right after I was told I needed to fill some out. 0/10. I usually don't write views but this place definitely lack professionalism. Save your money and time then go somewhere else . read more