Mom picked the place for Mother's Day weekend . Every one got their meals we had 7 at our table . Every thing was delicious, and the waitress was fun even though she was stressed ! . 2 waitresses were waiting on people and cleaning off tables , yes someone didn't bother to go to work on Saturday. The manager was also cooking because they were short employees, she pitched right in , it's a shame that lot of people don't have work ethic . read more

They should really work on communication. Ate and ordered over 100$ worth of food and everything was great. Then I ordered two of the 10$ take homes and waited over 20 minutes on them.. do better! read more

great service, staff. Food well cooked and delicious . Ambiance gave relaxing feel. read more

Our experiences in the last year here: Waited for 45min after being seated to be attended to; server said a manager would come talk to us. We left after 10 minutes more. 1 out of 5 curbside orders were on time, the other 4 were 10-20min late. Final curbside order of two identical meals were both missing the potatoes. Had to drive back to get them. We're done here. read more

Arrived & had a 25 min wait which turned to 35 min. there was 20 booths available during this time (yes i counted). we finally got seated and the table next to us was absolutely disgusting from previous peoples food...i figured they'd clean up but after 10 min i was convinced i would have to stare at this while eating. while observing everyone..i noticed many unhappy faces, the waitress was walking to everyone and apologizing for there bad experience. this is when i decided to leave...i just have a feeling the place is not very sanitary. read more

Pick up was fast and our server was courteous. The food was spectacular. I have never had a problem with the location in Macedonia. Everything is always great. Highly recommend. read more

Great customer service. Above and beyond. Again! And Again! Chicken was perfect, as were sides. Ambiance, superb! Tony Salvatore read more

We order from them it's been a while and I understand why. The food was good but watch the big Wome who came out withe tip at 22 percent and it's your choice to pay in not. Always know that you are in control of your money. read more

What a lousy restaurant. Horrible staff. Never ask if you need anything, consistently screwing up orders, Never rectifying their mistakes and then actually demand a tip. Never going back! Heard other patrons complaining as well. The food tastes like it fell off the Sysco truck and then onto your plate. It's like eating in a decayed soul. Go elsewhere. read more

Well, I went to Outback yesterday and today, what a difference a day makes. I got the same thing I ordered yesterday, mild wings they were golden brown, probably the best ones I have had from there. today they were literally dark, and the taste was terrible. I guess I have to take a break from going there again. read more

Outback Steakhouse - Steakhouses Near Me - Macedonia, Ohio

I ordered a strip steak and a baked potato and a salad. The salad never came, and the steak was tough and full of gristle, the truth is everytime I come here I regret it, something is always screwed up, the wait is always long and the service is awful. You are better off trying to find a steak elswhere. My waitress also kept my giftcard which had about a 10 dollar balance on it.......then she literally said "goodnight" to me.......she also tried to pass the buck on the salad saying the cook screwed up but she never even asked about it.....also they leave a lot of dirty tables around, seems dirty.......... read more

Worst prime rib l ever had. Cold when get to my table. Service very slow. Outback's long time ago was good place to eat good dinner

Our Server Niko was fantastic. Really nice guy and served us well. My wife had ribs, sweet potato and asparagus, I had a salad and a sweet potato. Everything was great. The best part was Niko. A nice guy, great server, knew the menu very well but really just treated us so nice. God bless you Niko, you are one in a million. One other thing, that tables are attached to the wall so there is nothing in the way of our feet. This was cool. read more

Thank you for the free bloomin onion card and gift card as reimbursement for our missing items . Appreciate the management response to our bad experience. read more

Outback Steakhouse - Hold time waiting for a manager that never came. - Steakhouses Near Me - Macedonia, Ohio

Our food took too long they brought out stuff we didn't order it took 30 minutes to get the check all the orders were mixed up on the checks i wont be going back read more

I've never had a bad experience at the Macedonia Outback until now, but yesterday's curbside to-go order was incredibly disappointing. My pickup time was between 4:18-4:23 PM. I arrived around 4:08 and pulled into a curbside space. A curbside employee came out to my car--I rolled down my window, and she just stared at me without saying a word. I had to initiate the conversation by saying I had a curbside order and giving my name. She walked away without another word. By 4:23, my order still wasn't ready. I waited 10 more minutes, received no update or text (even though the app marked the order as "complete"), so I went to the curbside door. No one was there. After a few more minutes, the same employee came out and said, "We have your wings, but nothing else," and walked away again. When I asked if there was an updated time, she just shrugged, said "I don't know," and walked away. I asked her, "That's it? Just 'I don't know'?" and she said nothing in response. I had to go inside the restaurant to speak with a manager, who kindly checked and brought out the full order. I had already tipped online, but due to the poor service and lack of basic communication or courtesy, I asked to reverse the tip--which the manager accommodated. When I got home, I realized they forgot the fries, too. This was a frustrating experience from start to finish. Poor communication, no follow-through, missing items, and a complete lack of professionalism from the curbside staff. I usually enjoy Outback, but this made me hesitant to return anytime soon. read more

food was great service always awesome and the Ambiance is superb! Even take out is pleasant too !

This is a nice Outback outside of Cleveland. My wife and I had stopped here while on a road trip for some dinner. We had just a little bit of a wait but were seated within 5 minutes. Our server was very friendly and attentive even while also working the bar. The food was good and at a reasonable price. I enjoyed the chicken sandwich. I'll be back when in town again! read more

I placed a significant sized order online...enough to feed a family of 5. So I cannot speak to the ambiance or service. But the burger and steaks were HORRIBLE. I ordered two medium ribeye steaks. Both of them were overcooked. Same was true of the medium-well burger it was also dry and thrown together rather sloppily. My advice if you're going to risk ordering online, then order under your desired temperature because it will be severely overcooked, almost inedible. Even the side dishes were poorly prepared. The asparagus was also overcooked, as were the baked potatoes. The saving grace was the lobster tail, wings, and blooming shrimp (which were tiny but flavorful) and the salads. I have ordered Outback online from other locations, but this by far was the worst food experience I've had with Outback. Very disappointed. read more

Outback Steakhouse - A supposedly "medium" Bone-in Ribeye - Steakhouses Near Me - Macedonia, Ohio

We do take out. This the second time my husband got a baked potato instead of mashed potatoes, We also got a sweet potato that looked like just the skin or a roasted banana (it's ok to laugh, we did). I suggest you not do take out from this restaurant. read more

Outback Steakhouse - That's the sweet potato. - Steakhouses Near Me - Macedonia, Ohio

The service we received from our waiter Alex was exceptional and as always the food was timely cooked perfectly. Also the gentleman who delivered the food to the table, David, was also exceptional and when I asked for him to answer questions for me he was helpful and kind. Hard to find these days in employees. I will be visiting more often. read more

Went back after a failed service previously. Had Amber as our server and bartender and Maura ( I believe was her name) bought out the food. Both had great personalities and gave superior prompt service. The food was also very tasty as was my blackberry martini. Thanks ladies! read more

Brenda served us, she did a fine job while holding down the bar. We had drinks and a blooming onion, then salads, and bread then I got the outback burger which was cooked perfectly, re da should have asked me what type of cheese, she didn't so there was none. It was still very tasty! We also had grilled chicken with bbq sauce. The service was good and the food was too! We did wait 30min to be seated it left full and happy! We are passing through and would recommend this spot as a safe bet! read more

Outback Steakhouse - Outside - Steakhouses Near Me - Macedonia, Ohio

Curbside pickup order was over an hour late being ready from scheduled pickup time. Waited in pickup spot for almost an hour. Finally had to go in an see when it would be ready. Was just told it wasn't ready yet. No email or text notification saying they were behind. Steak I received looks like something from Walmart, tough and chewy read more

We dined in at outback Macedonia location 03/28/2021. The host sat us promptly we arrived around 11:05 am. Spencer was our server and he was amazing. He was very attentive from the time we sat down until we left. Spencer made sure we had what we needed before we needed it. Our food came out hot and was very good. Of course we got the blooming onion for the appetizer. I had potato soup and Caesar Salad. My husband had the bone in ribeye with loaded baked potato and asparagus and it was cook perfectly. I have been to outback in ages and this experience was better than any I'd ever had. Staff are making sure to social distance and wearing mask. read more

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Just got into town from Harrisburg, Pa and we were starving. Nice waitress and came in after dinner rush on thurs. It wasn't so busy yeah !! He ordered 2 Stella's with dinner! No apps cause that would ruin our dinner ( just bread) haha. I wanted the 10 oz ribeye and baked potato with an upgrade salad, the blue chz & pecan my fav!! Ned rare is also perfect. But I did forget to tell them lightly salt please. So I'll be puffy tomorrow oh well. And no desert whew.. happily full! Bf had the 12 oz Sirloin med rare with baked and upgrade salad with a wedge salad. Wow that was huge and good as well. But I'm partial to my salad here at Outback. One nice thing here is that I have lived long enuf to enjoy the AARP 10% discount too! Woo hoo! read more

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Service is slow Food often is wrong steaks fatty Tried to order prime rib never ready or cooked past rare Just feels like a tired old restaurant read more

G'Day mate! Throw another shrimp on the barbie. On our latest trip down under we found wonderful service in a clean environment. I don't have a lot to say about the food- it's a chain steak house, and you either like them or you don't. I will say on this trip they were way too liberal with the salt on the meat, to the point that it was almost inedible, but since this place is generally rock solid consistent I'll give them a pass this time since we were dining during a global pandemic. Our server really made the experience though! She was SO friendly and attentive, and went out of her way to be kind to my dad. In my book, that makes you an angel. Ample parking and clean restrooms found out our experience here. read more

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I placed an online order this morning, to have been delivered at 12:15pm. When the order arrived, it was wrong. I called the restaurant itself and Dylan picked up the phone by asking if it was me. She said that the driver gave the wrong name and got the wrong order. Okay... One hour later, my order still hadn't arrived. I called back and spoke with Dylan again. She said pretty much that it's not their problem because I ordered through a 3rd party (from the Outback website, mind you) and they have no idea when drivers are available. I said it's their issue, and why are they making it mine, and I wanted to cancel the order and be refunded. Dylan kept getting louder and louder telling me she couldn't help me, which really ticked me off, and then she hung up on me. We order quite frequently from Outback, and up until today, the orders have been good, and we've never had to deal with self important, rude Princesses like Dylan when there was an issue. If you give the wrong orders out, own up to it. Make it right. This person wouldn't acknowledge her screw up at all, and then she acted so out out of place when I brought it up. I called Door Dash customer service. They told me that because I ordered from the Outback website, they couldn't refund my order. Dylan told me because I ordered from a 3rd party, there's nothing she can do. So now what? Dylan messed up, and I get hung up on, and now I'm out $45.00? This store needs to work on their customer service and get their act together. I've never dealt with such a snotty, rude, child before anywhere. We won't be ordering from Outback again. I want a full refund. ** UPDATE ** I received a voice mail at 2:25pm from Door Dash stating they tried to deliver ( I left ), and they were taking the order back to Outback. I still want a full refund. read more

Tried ordering on their website broken, tried the app broken, tried called and it just rang for 5 minutes before I gave up.

This is the review update, the original is at the bottom. It just gets worse. In the last two weeks we've din d in once, and had takeout once. The dine in experience wasn't bad. Steak was ordered medium and came out well done. No biggie. They made me another one. My wife's potato had a huge black spot inside but she didn't say anything. The wait staff is always good, it just seems that the back of the house management is sorely lacking. Today I called and ordered a 12 ounce sirloin, medium, and shrimp with mashed potatoes and veggies, and a 9 ounce sirloin, medium well, with a baked potato. I should have paid more attention when they brought the order out. Got home and the mw was rare and the m was well done. Plus, once again my wife's baked potato had a large black spot in it. Additionally, there was no shrimp with my 12 ounce sirloin. I called to ask if they had put the order in correctly and on the 3rd transfer got a manager. I inquired and was told, no there was no shrimp ordered with the sirloin. Not a sorry or an oops or anything else. It would have been nice to at least have gotten an apology. I actually did ask for the shrimp. We'll find another place to go to from now on. ...................... This location is usually pretty good but every once in a while something wacky happens. I had a big to go order yesterday totaling over $60. In the order was a loaded baked potato. Here is the tiny cup I received with chives, shredded cheese, and bacon bits. You can see from the picture that there are essentially five tiny cut pieces of chive, half a teaspoon of bacon, and less than a tablespoon of shredded cheese. Pretty pathetic. read more

Outback Steakhouse - For the second time in a row my wife's potato had a big black spot in it. - Steakhouses Near Me - Macedonia, Ohio

I ordered a meal for my elderly mother.. blooming onion .. they were OUT of onions "really" so she rec onion flakes, the steak I ordered for her was just fat fat fat ... where was the meat? I called to speak to the manager.. a female spoke to me for 85 seconds and the call disconnected .... I called back several times just to hear the ads.. never was refunded .... horrible service read more

I have never been to an Outback Steakhouse and had a terrible time. SO GOOD! I come here every once and awhile to chomp (literally) on a big meal (for me, lol). I ordered a steak, medium and a baked potato with butter. Super plain, I know but I don't eat this too often. I had left overs to take home at The end of dinner. My customer service was outstanding! No complains AT ALL. Next time I'm passing through, I'll stop by again! Thank you! read more

My friend took me to Outback in Macedonia for lunch. I ordered the burger thinking a steak house would have a really great burger. I requested it cooked medium rare. The burger was a frozen patty and was cooked well done. The server was very receptive and said she would bring another burger. After my friend was almost done with her meal my new burger came and it was actually still cold inside and totally inedible. I was offered another meal but at that point she was completely done with her meal. The server removed the burger from her bill but I left with nothing to eat and our twice a year afternoon lunch ruined. She had driven from Mentor. You should consider removing the burger option from your menu. It is truly horrible. read more

We are local residents and frequent restaurants in the area often but this will not be one again in the future. From the service, quality of food and customer service. For the restaurant to not be extremely crowded the food turn around was quite long. After patiently waiting for our food, 2 meals came out room temperature. My daughter's food was over cooked. My ribeye was on the colder side , and my baked potato was also. The manager Tara* came over to check on the meal as she replaced my daughter's meal and offered to throw my Medium rare steak BACK on the grill to "warm up". I refused as that will change the inner temperature of the steak. She smirked and walked away. My steak sat untouched. I am not a comp. Type of customer but it would have been nice to for better customer service resolution then to potentially over cook my steak. They offered 15% which I'm guessing was for my daughter's meal, but I'm quite disappointed in how my meal was handled. $30 for a steak I have to now reheat at home. I will never return to this location solely based on that one interaction. Save your money and time. read more

Food was good server was very nice and respectful as too request on order and suggested new items if desired

Consistently inconsistent for the past several years. I don't know why we keep going back here there's always something that's an issue. Last visit both steaks cooked wrong, one over one under. What kind of place with steak in their name can't cook a steak medium rare ? Outback in Macedonia. read more

Terrible service. There may have been 10 people in the restaurant and there was no concern or follow up on orders. Not only do people not care but do they really want to work. We're still waiting on the appetizer. Over cooked and there were literally 14 fries on the plate. Go ahead and close this location. read more

I came with my family of 9 yesterday at 12:20pm we didn't get served our food unt 1:45pm!. A white family of 9 came in after us and they were served their meal before us! Our server Megan C (#969) didn't come by the table to give any status updates, refill water or anything. She served other tables who came in during our 1 hour and 20 min wait. Not until I got her attention to complain (after the hour mark) did she say "your food is next." I told her that we've been waiting over an hour an a half and now I had to leave to for another engagement. She just stared at me and said ok. She sent another waitress to bring the food out and the manager but didn't come out with them. When I complained to the manager about the wait time, all she said was "it took long because the party is large." I said the party of the same size came in after us but got served first. She just said ok but never offered to remedy the situation in anyway and walked off. When Megan came back at 1:45 pm I told her again that she needs to bag the food because they took too long and now I have to leave. She just stared at me, then said OK. If I could give them a zero I would. Never coming back to this store. Ever. Don't waist your time either. read more

Great service and very quick to serve hot food! The staff is very friendly and attentive! They understand service!