Very friendly and personable staff. Everything is explained to you along the way. They have a…read moregentle touch when giving massage. The atmosphere is upbeat and positive.

Went in today at about 4:30 there were three patients that I could see, all doing their own work…read more I told them that I had a doctors appointment for today and because of the pain in my back and neck, he wanted me to have physical therapy. I told the person at the front desk that I was in pain and wanted the first available appointment. She told me that the first available appointment is July 23rd. A month from now. There is no way I can wait for a month. When I told her that a month is a long time away, she shrugged her shoulders. Can't believe that a physical therapy office is so booked up. Hire more people so that you can help patients in a reasonable time.

Requested an appointment, said we would need to wait a few weeks to be seen and would not recommend…read moreanyone else in town. Not helpful

I have nothing but good things to say about this facility…read more For example, my assigned tech was able to determine my treatment regimen by paying attention and listening to what I was experiencing with my injury. That attention to detail was not lost on me. The facility itself is very clean and well maintained. What I especially appreciated was that there are private rooms where the therapy is applied. I've been in one other facility that had uncomfortable, crowded open bays. Additionally, there are enough techs to provide a much more personalized and focused treatment. In contrast, the staffing at the other facility mentioned previously was under resourced and over committed. Highly recommended

8/10/2022 Yesterday…read morewas my first visit.. It was a little nerve racking when you are switching from an office that you have been visiting and then finding a new provider.. I changed because my old pt office stopped covering my current medical insurance.. I did my due diligence and research that led me here.. My first initial impression of the office and Boyd: a small but very caring environment.. As I answered the standard questions and of me explaining my situation, I felt comfortable and had complete individual attention. As time went on with the assessment, it was very transparent that Boyd is compassionate about his patients and enjoys his work. I think with those two qualities, you are in the best care possible. I was given homework stretching to do and will be back next week. Last night, was a great rest in a long time.. !

Boyd is super nice and patient. He spent the entire hour with me one on one observing my foot,…read morelistening, and watching me walk. His tasks and diagnosis seemed accurate and I feel he genuinely knows what he's talking about. With years of experience and expertise within athletes, it was nice to know he is optimistic I'll be back up and running and also running fast again. I've been dealing with plantar fasciitis for almost a year and it seems to have moved to the top of my foot/ankle area. Really hoping the exercises he assigned to me will help!

Rhonda, Monica and Coco were lovely and drastically improved my quality of life. The BIM office…read moreprovided a great experience and environment to complete pelvic floor therapy. Thank you!!

This place is a factory. Unfortunately one of the only places in town that takes insurance. I saw…read morethe practitioner twice in seven months, the rest of the time I was walked through ineffective exercises on the Pilates reformer or body weight routines I could have done at home. I encountered many patients who were very frustrated with the lack of care and professionalism. Do not go here.

I recently went through an evaluation to attend therapy and found the staff cheerful and helpful…read more Their new patient intake forms are about 8 pages and very detailed. It would be helpful if there was an online link so patient could fill out in advance of their first appointment. Prominence Medicare required a $40 copay for the initial evaluation ($10/PT) and pre approved 16 visits. I had to suspend PT due to lower back pain and Dr requiring lumbar injections prior to an ablation therapy appointment and requested 6 weeks after ablation before resuming PT. Premiere closed my file until I could begin core strengthening PT in the future.

The front desk was super friendly and professional and the staff were great. My daughter has been…read moregoing due to a car accident and even with just one session she found some relief in her back with the exercises the pt designed for her. The bathrooms were decently kept and they also provided complimentary water which was nice because some of the exercises can be tiring.

Healing Hands Physical Therapy and Body Work in Reno has completely redefined what I thought…read morephysical therapy could be. I've worked with many different PTs over the years--from the Mayo Clinic in Arizona to multiple high-end facilities in Las Vegas--and nothing has come close to the attention to detail, level of personalization, and genuine care I've received from the Healing Hands team. From day one, Jamie and her staff took the time to truly understand *me*--not just my injury. They looked at my whole body, my lifestyle, my stress levels, and my goals, and built a treatment plan that went far beyond the standard "do these exercises and come back next week" model. They combined hands-on work, targeted exercises, and supportive guidance in a way that not only relieved my pain, but actually helped my body heal to the point that I was able to avoid surgery. That is something no other clinic has ever been able to do for me. What really sets Healing Hands apart is their complete mind-body-mental wellness approach. I have never seen anything like this in any medical practice. They don't rush, they listen, they explain what they're doing and why, and they make you feel like a partner in your own recovery. Every visit felt purposeful. I left each session not only feeling physically better, but also more hopeful, calmer, and more confident in my body. I will absolutely be returning for preventative and maintenance care, not just crisis care. I recommend that *everyone* experience Healing Hands' proactive, whole-person approach--especially anyone who has been told they "just need surgery" or feels stuck after trying traditional physical therapy elsewhere. See Jamie and her team first. They will change your perspective on healthcare, give you real hope, and very likely make a meaningful impact on your quality of life.

They have you prepay for a package and then tell you a few months later that you did not use them…read morefast enough and they are not valid anymore. They never mentioned an expiration date when they took my $2,000

Excellent staff and excellent programs. In addition, they bring great energy to the solutions.'read more

I had a very frustrating experience at the ROC Express location in Galena…read more Earlier that morning, I used ROC's online chat to let them know that my 10-month-old son's splint was coming apart because he had been pulling at it. I uploaded a photo showing the stuffing coming out. A few hours later, a ROC employee called me back and specifically told me I could go to any ROC Express location to have his splint rewrapped. I even asked if the Galena location was okay since it's closest to my house, and she told me yes. Before leaving home, I completed the online check-in, explained exactly why I was coming, and provided my phone number and email. I checked in about 30 minutes before arriving. By the time we got to the office, my 10-month-old had actually kicked the splint off completely. I even held it up and showed it to the receptionist because I was genuinely concerned that he no longer had any support on his injured leg. When I got to the Galena office, it was completely empty. No customers. I walked up to the front desk, and the receptionist (Jocelyn) simply stared at me without saying hello or asking how she could help. I told her who I was and that I had checked in online. After reading my online check-in, she told me (rudely) they couldn't help because my son had an appointment scheduled for Monday. I explained that I had just spoken with someone from ROC who specifically instructed me to come there to have the splint rewrapped. She insisted they couldn't do anything--not even rewrap the splint--and that he needed to wait for his appointment. Despite showing her that he had kicked it off completely. She was very rude & uncaring. What made even less sense is that ROC Express exists to evaluate and treat orthopedic injuries. If I had walked in off the street with my son after his injury, they would have treated him. Instead, despite having an injured 10-month-old with no splint on his leg, I was told they couldn't even rewrap it. The explanation simply didn't add up. To make matters worse, they had all of my information from my online check-in. If they truly believed they couldn't help, they could have called me before I drove there with my baby. Instead, I made the trip only to be turned away. I then spent about 30 minutes on hold trying to reach someone at ROC. By chance, the same employee who had called me earlier answered. She told me the Galena office was mistaken and instructed me to go to the downtown ROC Express instead. Within an hour, my son was seen at the downtown location and placed in a cast without any issues. The difference between the two locations was night and day. The downtown staff was knowledgeable, compassionate, and efficient. Unfortunately, my experience at Galena was the exact opposite. Between the misinformation, poor customer service, and unwillingness to help an injured infant, I left feeling extremely disappointed. I sincerely hope ROC addresses the training and customer service at this location because families shouldn't have to drive from office to office with an injured child due to incorrect information.

Can't say enough great things about this office. Who knew going to physical therapy for a…read morechallenging issue could be enjoyable? My issue is no fun--I have vertigo and they have to make me dizzy in the short term for it to go away in the long term--but I look forward to going every time! The entire staff is so friendly, I literally feel like they are extended family. They don't just care about the issue I'm having: from the reception folks to the assistants to the main man, Mark, they all care about me personally. I feel so lucky to have been referred here by the VA.

My husband and I are very happy with Custom PT. Alexa, Ives and Mark are all great PTs.read more

This is the new location for Kime Physical Therapy in the brand new warehouse structure on Airways…read moreand McCarran. The facility is spacious and clean, sharing with Performance EDU. Trung, one of the Physical Therapists is knowledgeable, professional, proficient and caring. The experience is helpful for getting back function and activities.

Excellent, full body PT and strength training. Niko and the rest of the staff are great at treating…read morethose who have limitations all the way to performance athletes.