Very happy with my service today. Very friendly workers. On time, professional, very detailed…read morecleaning. Would highly recommend !!

Unprofessional is the best word to describe the service our company received when we hired service…read moremaster to clean 2 office locations. Unless you have unlimited time to deal with your bosses complaining about the state of the office the day after it is "cleaned" by servicemaster, then find another service. Upon ending our relationship with them, we received nothing from a manager and not a word from the owner who was so quick to sell us on amazing customer service. .......if only I could add pictures we had to start taking of the mess week after week...

These folks are the best! Thorough, quick, friendly. We wouldn't use any other cleaning service…read more Highly recommend!

They are reliable, flexible and do a very good job! We started with a few one time cleanings that…read morewe were able to schedule online before having holidays guests. Now they come every 3 weeks. I'm not sure other services offer this. They work with us if we need to change things. They have been great to work with.

I have been a long time client of True Eco Dry and I have so far been very pleased with their…read moreservices and professionalism. Justin has always been the consummate professional and has always treated my family with respect and dignity. I have referred several coworkers and family members to this business.

Asbestos check and dried out a flood caused by a leak they did a nice job . I would not use…read moreanybody else for this kind of work

Their business practice is disappointing. I was given the message "confirmed" for our services. I…read morewas told that "in the mean time" I would need to provide my address/email/etc. I was busy during the week and waited 2 days to respond. I was told 30 hours before my appointment that our business was "canceled" because we had not completed our information. I responded immediately and offered the information but was not given a response for over 7 hours. Now I must find last minute cleaning. Poor communication, poor business practice. Very disappointing. Edit: After posting this review, I received some very rude and disrespectful messages. Just an FYI, this is how I was spoken to. Screenshots attached.

Such great service! I highly recommend Anastasia & Laura. They did a spotless job on my one bedroom…read moreapartment. They were kind, professional, and extremely good.

Absolutely loved the service I received from All Star Carpet Care. Its a small family owned…read morebusiness. Out of all the carpet/ rug cleaning services I reached out for quotes on yelp this company had the best prices and fastest turn around time. I got my 8 x 15 oriental, hand woven rug deep cleaned by them. This carpet was filthy and had bad odor when I pulled it from storage and they managed to get the stains out and remove the odor. They picked up the carpet the same day I reached out and dropped it off within the quoted 2/3 days. The other carpet cleaners that pulled up for zip code 60601 had sometimes triple the rates of they charged me and were a week to two weeks out from either coming to service me on-site or the same service of picking up and dropping off. Throughout the process they did a great job of communicating & had great customer service unlike some of the other places I reached out and inquired about rates. When you start to reach out and get quotes you will know exactly what I mean. I highly recommend this carpet cleaning service. They did their job in a very courteous and expeditious manner and have been cleaning carpets and rugs for over 23 years! Thanks Julian & Wife of All Star Carpet Cleaners!!

This was my first time using any carpet care companies in Chicago and I was very pleased with All…read moreStar - will continue to use them in the future. They answered the Yelp inquiry very quickly, and were available for a last-minute emergency clean and water removal! I panicked when a bunch of disgusting water had come up my drain in the laundry room, affecting a good amount of carpet. They went above and beyond to check for water in places that we hadn't even noticed yet - and cleaned it twice to make sure there wasn't any residual water or mold. I feel like I can walk on the carpet barefoot now with confidence, which I wouldn't have been able to say two days ago :)

This was my first having to use a business for rug cleaning. Purchased a new home and found Arevalo…read moreBros Chem-Dry on Facebook and saw the great comments, took a whim and don't regret it. They did a great job. They called when they will arrived and on-time; very polite men. Wouldn't definitely hire them again and totally recommend based on my experience. Satisfied customer

Able to do service in timely fashion. Both carpet and…read morefurniture. Overall good experience.

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

I have used the services of Paul J. Enterprises a few times now, for area rug cleaning, furniture…read morecleaning and carpeting that needed to be cleaned after move out. They are a great service, and have recommended them to a few friends. I would not use anyone else and just discovered they do window cleaning so in the spring I will call them for that service. They take care of their customers and do a great job with all services I have used. Pat F.

We had Paul J Enterprises out to my son house to do a special cleaning that they customized to fit…read morethe need of sterilizing while keeping the cleaning odors limited. My grandson was coming home from the hospital and the home had to be sterilized to limit any possible infections from occurring. They did a perfect job in getting the job done on time and odor free.