I had a big job and a deadline, although not everything ran smoothly, Hyper Fusion was right there…read moredoing what the needed to and answering all of my questions. These guys are men of honesty and integrity. I am very happy with their work and service. I highly recommend Hyper Fusion.

To begin I'd like to apologize by the length of this review. We had two units installed inside of…read moreour home and one main unit installed outside of our home. To give a better picture on why I am really disappointed to write a not so great review I thought I'd give a little more detail. Towards the beginning of September we confirmed the date of November 20th to have our systems installed. Thursday, November 19th I contacted the secretary because no one gave us any information on when to expect work to begin the next day (Friday, Nov. 20th). Glad I did that because, the response was that they would not be starting work until that Monday November 23rd. So we accepted that response, but wondered why we had to contact them to receive that information. I took Friday, November 20th as well as Monday, November 23rd off of work to have this done in the home. That's because we were told that the installation would take 1-2 days to be completed. Monday, work started at 10:30, and I noticed that it wasn't moving smoothly. They ended work at 3 and it was nowhere near completed. I was told that they would be back Tuesday, November 24th to finish up, I didn't think twice I was just happy that it was moving forward to be completed so I didn't go to work on Tuesday... But no one ever came to finish up on Tuesday. Around 11:00 AM I tried contacting their boss and no response, so I tried to contact the secretary after that and she found out that the crew that was working on the installation called out of work. (So if I didn't call, no one was going to contact us?) Then it was explained to me that they would be there 8:00 AM Wednesday, November 25th. I refused to take Wednesday off of work again. My wife stayed home this time, and the boss said that he'll make everything right by coming in early to finish all work needed to be done in the house, they would be completed in the house by 10:00 AM, and complete everything else outside by afternoon. I came home at 3:00 PM and there were two workers outside. After asking them a few questions to get a rough estimate on completion of the work. I was not confident that the work would be done by end of day. Within an hour the boss was at the door asking to come inside to complete the work inside. (10:00 AM work was supposed to be completed in the house) All work was completed at 7:30 PM, inside and out, onWednesday, November 25th. A two day job took four days. But, it is not completed. We are still missing covers to the wiring on the outside of the house. (I understand that is more than likely from the Pandemic with material being difficult to get all over the place) Through all of this the Boss, Matthew Williams, and his secretary Daysi, have been very polite and respectful. Everytime I did speak to them I calmed down and felt comfortable. It's the work that really stressed my family out. When it came to work getting done, we didn't feel confident in the workers that were in and out of our home. I must admit that when the Boss Matthew Williams did come to the job things got done, not in a timely manner but it did get done. Thursday, November 26th we noticed a large bag of tools left outside, in the rain. So I took the bag in, knowing how expensive tools are, and so I text Matthew to let him know right away we have his bag of tools safe. No response from him, on Friday, November 27th I was awaken to someone banging on my door. I ran to the door not knowing who it was so they wouldn't do that again because I have a one year old sleeping. To find a worker requesting the bag of tools. This was from beginning to end full of unprofessional ways of handling a job and a customer. Hire them at your own risk.

Lost our Heat at 3:30 am. Avery came and diagnosed the problem. Replaced some parts and within 25…read moreminutes the problem was corrected & we had our Furnace back heating our Home. We've been Customers of Wilcox Energy for 8 years. Avery , our Technician, is a knowledgeable, personable young man. Thanks so much!!

We had an awful experience with this company. - They…read moreinstalled a defective furnace in our home that made a loud banging noise (likely a refurbished product). They gaslit us for weeks, saying we were imagining the noise. After multiple follow-ups initiated by us (they didn't want to fix it), they reluctantly admitted they heard the noise and installed the correct furnace. - According to the Town of Madison, Wilcox installed a water heater without obtaining the necessary permit for installation - proof they cut corners to save a few bucks at the expense of safety and compliance. - Upon requesting propane delivery, they delivered the propane to the wrong house (they are so incompetent that they couldn't even remember the house they delivered to), but sent us the bill! They acted like it was no big deal, showing complete disregard for the safe handling of dangerous gases. When they showed up at my house post-error (they assumed it was a gauge issue at first), they inexplicably didn't even bring propane with them to fill up the tank! Despite having "reliability" and a "commitment to customer satisfaction" plastered all over their website, the owner of the company said he "didn't have the authority" to make it right and offer a credit for the hassle and inconvenience. We were gaslit again, saying we were being too hard on them and wanted empathy for the team hustling amidst staffing issues. Based on our experience, this is a sketchy, dishonest and unreliable company despite the empty BS jargon on their website - not to mention their products and services are grossly overpriced compared to their competition. UPDATE BASED ON WILCOX DIATRIBE: In Julie's long-winded diatribe, she admits they installed a furnace that didn't work (even though she comically doesn't think "defective" is a fair word), didn't obtain a water heater permit (either before or after the installation) and delivered propane to the wrong address. She conveniently didn't address someone who claimed to be the "owner of the company" (who really wasn't) not having "authority to make it right," basically admitting their website jargon is complete BS. It would be lovely if Wilcox spent as much time doing their job (which they do very poorly) as they do writing encyclopedias in response to customer reviews. They're so incompetent that they don't even realize that saying "we don't gaslight customers" is gaslighting in its purest form. Lovely company.

i would not recommend this company. When I called to schedule the air duct cleaning service, they…read moreconfirmed that they had a special for $99.00. They were supposed to be at my house to get the service done between 8-10am. They called at 9:30am to inform me that they would come between 11am and 1pm. One hour later, they called again to ask if I knew about the price. The man also wanted to know why I wanted to get the service done and he said that I will have to pay $200. At the end I had to cancel. Waist of time.

Purchased a dryer but couldn't be installed until vents were cleaned or replaced , called Green Air…read moreDuct Services they were able to help me and get it done on same day , also even hook up to dryer that was not even suppose to be done by them , but did it anyway very friendly and professional cleaned everything before leaving as well I highly recommended these guys

I've been using Reliable for many years to service my boiler. Antonio always sends a great…read moretechnician right away and does the repair for a fair and affordable price. I highly recommend them.

called the yesterday they were here when they said and i had heat within hours ---thank you! just…read morestinks had to do emergency pay but it was worth it!

My GC hired Aquila to install a mini split unit in my house when we decided to finish our attic…read moreinto a living space. Aquila recommended that we install an expensive mini split unit instead of connecting the attic to our house's central HVAC system (other HVAC services have since questioned Aquila's recommendation - and as a result - I am now transitioning away from the mini split). Since this was my first experience doing a big renovation project, I didn't question Aquila's flawed approach. The mini split Aquila installed never worked right; it constantly leaked refrigerant. Their technicians visited my house many, many times since installing the mini split in 2024 to attempt to diagnose the issue. Finally, Aquila told me that they found green dye in the line connecting the mini split head to the condenser and that that their technicians would never have used the green dye. They alleged that I hired a third party to service the he system, which is absurd because it was still under warranty with Aquila. They used this lie as their justification to void the warranty. I would never recommend hiring Aquila for anything.

Tony was very prompt, trustworthy and knowledgeable. in getting to my elderly parents home…read more Checked their air conditioning unit and couldn't believe he was back the next day with his team Todd and Tyson who were excellent and it was installed without any glitch. Very professional and knowledgeable company. He got there right before a heat wave. Price was excellent!! Definitely would hire again. Sharon B

Excellent service and consideration. Not necessarily the…read morebest price for propane, however they provide reliable deliveries. Always happy to support a local, independent business!!

Quick response to service calls, excellent customer service on any phone calls Easy to pay online…read morethru web site

I contacted Cobra on a Friday afternoon when my AC died. I reached the owner, who said he would be…read moreby the next morning to assess. He could not come in the morning because of rain. We communicated via text and it was normal--he said he was looking forward to helping and would call me Monday morning. He did not miss an opportunity to comment about how I should have had it serviced over the years, which I acutely felt bad enough about already. Some technical friends tried to help me Saturday afternoon (it had stopped raining early) by replacing the capacitor. I shared that information with him. He said something strange about 'probably' calling Monday. For context: it was in the middle of a brutal heat wave, and I have 2 kids and a dog. I left a msg and texted on Monday and was . . . GHOSTED. No response at all. It would have been (somewhat) professional to just tell me they couldn't help at that point, but to ghost a potential customer was unbelievably unprofessional. My $12K is going to another company.

Tim replaced a furnace, water heater and baseboard heater boiler. Extremely knowledgeable and clean…read morework. Would strongly recommend his services!

I dealt with a salesman and agreed on a $5,000 price for a gas furnace installation. Later that…read moresame day, he told me he wasn't sure he could even get the furnace because he didn't have anyone to pick it up, so it was reasonable to believe the job was not moving forward. When I followed up in person after a brief family emergency, the price was increased by $250, with the claim that technicians were waiting--something that was never communicated at any point. When I referenced his earlier statement about not being able to get the unit, he said he "didn't care what he said." Raising the price after the fact and dismissing prior statements shows poor communication and a lack of professionalism, so I chose not to proceed.

We exclusively used and recommend Ralph Mann & Sons for our HVAC heating needs, but we recently…read morehad an issue after more than 15 loyal years of service with them. They decided they did not want to fix my problem even though we have an active contract with them. They did not care that it is winter (February) and are system was not working