I was trying to exchange my old soda stream canister @ another establishment but they were full and didn't have the color canister (blue) I needed. They only had pink. Lady said they haven't had a blue ones for months. Just so happened I was running another errand close by and happened to walk by and figured doesn't hurt to ask PC Richard if they do canister exchanges and to my surprise they said yes! Angel who I asked helped me. I made sure I got the $15 exchange taken off the price for new canister. Thankfully my husband was in their system bc they asked for contact information. Maybe bc I charged vs paying cash? Anyways glad I found an alternative place to do exchanges that wasn't listed when I searched up Sodastream canister exchanges. read more

P.C. Richard & Son - Electronics Near Me - Forest Hills, New York

I live in an apartment building in Forest Hills where PC Richard's is the official store we have to go to for installations. This means we have to buy our Air conditioners at their store. After a while, management told me it had started leaking onto the building. I had to contact the store because it would damage the building. They came to reinstall my Air Conditioner. I had to pay $300, which I don't understand, because they are supposed to know the installation requirements. The following year, I had to buy another A/C; of course, I went to PC Richards. They suggested I buy a larger one, so I did, and I asked them to send a knowledgeable tech to make sure it was properly installed. Now it's leaking onto the 3rd-floor tenant's window and into their apt. And they immediately complain when I turn my A/C on. I have to call them again to do the job they should have done the first time. I don't know how much it will cost now. read more

Not that many PC Richards and son left so good to see this is still around. As I entered I was greeted by the few sales staff at the door/front area. Me being me, know I don't know where things are but don't want to be a "bother", I keep on walking. Low and behold I can't find what I'm looking for lol and a nice sales person sees me all bewildered and comes to ask if I need help. Unfortunately they didn't have what I was looking for/needed in this location so the hunt continues. read more

Last minute event need, a microphone because the venue's was shorting out at the time of prep. I just so happen to be in Queens Blvd when I realized I'm by a P.C. Richard's. They are going the way of the dodo, but more often than not, this past year, electronic stores have truly come in handy for me. Not sure if this is the general consensus but I have to say I'm glad P. C. Richard's is still on Queens Blvd. I just so happen to be walking in the store with one of the associates. I think he understood I was on a mission and he was willing and ready to help. After snagging the last dual microphone package, checkout was really simple and easy at one of the associate stations set up on the floor. Super quick and painless transaction, and a pleasant experience. Also, 2 wireless mics for $100 isn't half bad, especially with the quality they are. read more

On 4/24 I walked into your Store on Queens Blvd. Met with Manager Jonathan. Purchased two Air Conditioners, cost of install, window brackets, service plans and removal of old units. We discussed a delivery date for today and a window of time between 10AM & 3 PM. On 4/28 delivery dispatcher calls to confirm delivery and advised that they will deliver between the hours of 7AM & 11AM. I said no problem as it will allow me the rest of the day to run and take care of errands. Between yesterday and today I received numerous emails from PC Richards and text messages with an assortment of time changes. Early this morning ai received a call from the driver advising that I will be the last delivery between 4PM & 6PM. I asked what happened to the designated time that was agreed upon with the store manager and also dispatched? Drivers response "well we delive based on the number of installs we have for the day and the various areas we have to deliver to." My response to that was that's unacceptable a time was discussed and agreed. Same scenario occurred back in 2024 at the same store. In my frustration I drove directly to the store and cancelled my order. Attempted to call the Manager who sold me the units this morning and was unable to leave a message . So I texted him a lengthy message voicing my frustration and also forwarded snapshots of the numerous emails and text messages I received with the schedule changes. I still have not received a call back explaining or apologizing. Phoned PC Richards Customer Service and the agent was of no hope and now giving me a new time slot of 1:30PM. I spent close to $2k and this is how they treat their customers! No regard for the Customers personal time. I took off work to this nonsense. Hey if they were giving it to me for free, then screw me over all you want, but when I'm paying for it, then I went the red carpet treatment ! This is why many customers are now purchasing items via the internet or goring to a small mom & Pop Storel read more

Just bought a 65 inch Samsung tv . Great people thanks raza for helping me out today !!!

Alam Mohammad was helpful and kind. I recommend him. We were able to buy a great stove.

The salesman was pleasant and convinced me to buy a 10,000 BTU Friedrichs A/C for the bedroom, which should be more than sufficient for the room size. I could have bought a cheaper brand with less BTUs but was told Friedrichs was much better. It's a worthless piece of junk which didn't cool the room even slightly when I bought it two years ago and still doesn't two years later, even when accompanied by a fan to direct the not-cool air (at any temp). Total waste of money. I won't ever shop there again. read more

Went in to buy air condition apparently they needed my email phone number and address in order to start the system for a sale. Worker needed me to repeat information multiple times. after saying I didn't want to provide my address he insisted I had to. when I decided to leave they tried to get me to stay by saying give a fake address. Absolutely horrible policy and horrible customer service from staff. Go anywhere else. read more

This store has great people who are able to help me find what I am looking for. They have good deals on their TV's and temper pedic mattresses and pillows - among other things. Kelvin was my sales consultant and he was able to explain things very well and made me comfortable with my purchase. He was knowledgeable and patient with us for the whole process. I would definitely recommend to see him if you want amazing service! read more

P.C. Richard & Son - Electronics Near Me - Forest Hills, New York

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PC Richard & sons on queens blvd in forest hills. I have been to this branch over the years many times. I have purchased a lot of things from this store. And when ever I am making a decision on what iam going to purchase there staff has always been very helpful and courteous. On one occasion I was there to purchase a kindle fire tablet. A had called the store earlier before I got there .I ask them how many they had left, they told me there was only 2 left. So I ask could they hold one for me .iam on my way ..and they did those tablets were flying of the shelves at the time because they were under $50.00. So I will definitely go back to this particular location in the future .the staff was friendly in the tech department .iam a tech geek so when ever I go to pc Richard and sons I make it my business to check out what new laptops or gadgets ,gaming systems they have .so shout out to the staff over at PC Richard and sons. read more

Beware. My husband and I went shopping for sound bars. A few minutes after being there, a salesman approached us*, correction, my husband only, (women have no place in the decision making process when purchasing electronics, apparently) He completely ignored the fact that I even existed. He said "hello sir, how can I help you today?" Introduced himself. Didn't as much as acknowledge my existence. My jaw dropped, I was in total shock!! This is 2023! I felt embarrassed for him. My regret is that I didn't say something while I was there. read more

We called and asked the salesman to replace our fine, old Bosch dishwasher with another of comparable quality. The dishwasher he sent turned out to be low-end junk. Probably something they couldn't sell. We then called immediately to try and replace it with a better quality dishwasher, saying we would pay the price difference. PC Richards refused. We were told once an appliance is installed, they would not replace it. We contacted other PC executives, every one said the same thing. So we are stuck with a dishwasher that we do not use. We now wash by hand. read more

I bought a Frigidaire fridge in February from the Forest Hills store. In June, it stopped cooling properly. I visited the store and was told to schedule a repair visit. The problem is an appointment wasn't available for five days! Facing the spoilage of hundreds of dollars of food, I called in an independent repairman (with whom I'd worked before). He came within two hours, quickly diagnosed a defective fan and wired in a new one. I knew I risked violating the retailer and manufacturer's warranties, but what to do? The contracted repairman did come five days later just to take a look. Subsequently I talked with both Frigidaire and PC Richard in the vague hope of being compensated. Predictably they washed their hands of the matter. (The PC Richards rep had the gall to say PC Richards didn't sell us the defective product, Frigidaire did!) Again, I realize that according to the fine print I had little recourse. Still, that's pretty crappy customer service. read more

We needed a replacement refrigerator,, and the assistance we got in resolving this was exemplary, Both managers, Calvin and Ricky were positively wonderful in the way they assisted us. Not only was the item made available on the day promised, but the scheduled delivery date was readily made available to us.Too,, Manager Ricky, walked us thru the delivery issue, and it couldn't have gone more smoothly. If anything, it was the bldng we reside in that was the problem ,and again Ricky overrode this beautifully. It is because if this care we received, that we have been a customer for years, and will continue to be one in future. Thank you PCR. And especially to Calvin and Ricky, who are both wonderful assets. read more

Very happy with this location. As soon as we walked in they were so helpful. Showed us to the area of electronics that we wanted. I was pleased when the guy said I could use their bathroom. ::bathroom alert:: Very clean for a chain store. Toliet paper was stocked. Didn't smell like a public restroom. I forget the man helping us. He's the one who told a lo of the items were on sale. We weren't forced or made to purchase items. Overall great experience here. This store was a little smaller than the pcrichards in astoria. Its close to the 75 Avenue train station. read more

They delivered a fridge to my tenant with missing drawers! When I called back to get the situation resolved they told me there is nothing they can do about it! It was a disastrous situation. The salesperson I dealt with was Muhammad. He is beyond rude and completely unprofessional. They definitely lost a long term customer. read more

Mithun is an AMAZING salesperson!!! He helped my father, and I buy an oven and a refrigerator, making the process (including delivery and installation) very easy and pleasant. He even gave us a good deal and discount. If you ever come here, ask for MITHUN!!!! read more

I had very bad experience to buy refregirator with Michael in P.C. richar & son in queens blvd, queens. 3 weeks they we're making believe that they will bring a refrigerato, but they did not have in stock. Why they they say that they do have it. Never had such experience before. They hired wrong people. read more

We just purchased a new tv for our new home. We couldn't make up our mind and weren't sure of what we needed and a very nice sales person named Mithun helped us find everything that we needed he was so nice and very helpful !! Would recommend this location ! read more

Can't say enough good about my brief visit here. Woke up on a trip to some charging equipment that had stopped functioning for my iPhone. Thought I might have to travel a ways to get Apple gear which I prefer. PC Richard had exactly what I needed, and as good fortune, they opened at 9 a.m. on a Saturday. I asked to test the gear out before I left and they happily unboxed it and we did exactly that. But wait, I also got a recommendation for a lunch spot from the gentleman that helped me. This is the kind of good service I wished happened more often when traveling. Couldn't be happier with my stop here which was completely by chance while walking back to the subway after breakfast. read more

I've been here before and was impressed by the service so I decided to come back with my mom so she can shop for her appliances & I must say they did not disappoint. The manager Frank and the sales associate Julio went above and beyond to help us and look for the exact appliances we were looking for, they had upbeat attitudes and the price beat the competition. Thank you for such a great experience! read more

Terrible customer service. Manager was condescending. Strongly recommend you go to a different location.

We have always bought our appliances at PC Richards, feeling that they offer personal attention and never mind us taking our time. Everything we have purchased there has been fine. But we recently bought a Bosch dishwasher for our tenant, deliberately choosing a top-of-the-line brand so it would be trouble free. Within days the machine was flashing an error message. We had several service visits and the service company insisted the problem was with us, our setup, our install, etc. Nothing made that machine work. Through it all, one person offered us some light at the end of the tunnel--Mike Diaz at PC Richards. He stuck with us and followed up in every way, finally sending a service person who confirmed that there was a crack in the rear of the dishwasher that was causing it to leak and creating that error message. Mike helped us get a replacement machine and it works perfectly. We will continue to make PC Richards our go-to appliance store. read more

Third generation family of Dutch descent is a local super store that offers many wares from electronics to appliances and now the addition of mattress. Earlier in the year I was in the market for a simple point and shoot digital camera at a reasonable price. After checking on Amazon and Wal-Mart, I felt I wanted to talk with a salesman who could discuss the finer points or nit so finer points as the case may be, and although for the life of me I can not recall the gentlemmans name, I received what I had hoped for, why I shop here. Not a sterile and synthetic shopping experience nor endure the customer service frustrations at Wal-Mart, but a fully engaged, informative shopping Q and A that lead me to my Nikon camera purchase. Two too three times a week at approximately at the same morning time, I walk past this location. Each time, I hear the buzz of cleaning personnel at their respective toil, the hum of the vacuum cleaners motors dominate the scene. Shopping whilst standing on carpet has a far more homely feel than Formica. A great shopping experience beginning to end read more

Hi I would like to write a review for salesman Mizan who sold me 2 Samsung TV Monitors at PC Richards yesterday. He was a great salesperson who went out of his way to please us and make us happy & give us a great price for the tv sets. Big thumbs up Mizan! Will definitely go back. Maria :-) read more

I've been shopping at PC. Richard and son for about 20 years have been to multiple locations. Ordered multiple products at these locations but this particular one is not good and the customer service is not the best and if something goes wrong and you ask to talk to the manager, the manager will start yelling at you like you did something wrong and they have dead cockroaches on their mattresses. Go to a different one read more

p.c. richard & son forest hills is #1! this store is #1 because of the superstar amazing dream team. kelvin g./mgr. maurice/mgr.,frank/mgr. raza/sales, jonathan/sales customer online service support/carlos p.c richard installation team jorge i. & bryant g. on a scale of 1-10 they are all 100! so very professional,knowledgeable,patient, kind, helpful, caring & customer friendly please recognize & compensate them all for their excellence special thanks to raza, kelvin g. & jonathan who went above & beyond so my collie dog, "lassie noel" could have her new a/c it was a great experience & i'm a customer for life! god bless you all & thank you! read more

Fast, effortless, and professional. Jonathan and Daniel both helped me on two separate days and both were a very positive experience! Would recommend! A++ read more

Not a huge fan of this location at all. I went in looking to purchase new headphones. The ones I have right now are Skullcandy and have a volume button as well as a microphone built in. Basically its a really handy headphones for cell phone users. Except its kind of broken now. I happened to be walking by this PC Richard & Son and thought- surely I'll walk out with new headphones. So wrong. This location is pretty small and when I finally located the headphones section, it was behind a counter. Fine. I start to look over the "selection" when a sales guy comes over. I asked him for headphones with a built in microphone and volume control. He looked at me blankly and said, "What?". He clearly had no idea what I was talking about. I repeated myself showing him the pair I had. He then hands me this no name brand head phones saying its "really good". Ok, I think. Let's check this out. WHA?! $70 for a generic brand headphones? I told him it was too expensive and asked if he could offer any brands I could recognize. He said no and so ended my journey. The only brand I knew anything about was Bose. And don't get me wrong- I'm not all about name brands- but I'm not about to pay that much for unknown quality. I mean- as a business- you have a whole wall you can fill with quality products to make money- why do the opposite? I'm definitely not going back to this PC Richard & Son. read more

P.C. Richard & Son - Electronics Near Me - Forest Hills, New York

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This review is for for Mr Roy. You sold my wife something she didn't need/want. You lied to her and Told her they didn't make it any more.

This store is amazing, from the moment you walk through the doors. The hospitality and customer service is awesome. The Sales associate as well as the store manager was so helpful and courteous they answered all questions and ensured I was extremely satisfied with the sale and purchase. They went above and beyond to satisfy all the concerns we had concerning all appliances. Again this store and Team were amazing. read more

Genuinely pains me to write this as I've shopped here over the years and would prefer to support a local business versus a conglomerate. But the service, while remote, is genuinely awful: impolite people manning the phones; long wait times; service people who call at 7:30 A.M. only to cancel that morning's appointment (after a two-week wait time...). Incapable service person arrived late and did not fix the issue resulting in a lot of wasted time and an unusable appliance. You've lost a customer -- as well as the friends, family, etc. that I'll be getting the word out to. Try investing in your customer service if you'd like to *not* lose out to the dot-coms of the world. read more

Dead store walking. If you have NO OTHER CHOICE, and you MUST enter the store, beware: if anybody called Alam approaches, run. Alam is dull-witted, supremely arrogant, and he considers customers who ask questions to be an annoyance. It is likely he assumes this revolting persona because he has no information, nor has he any interest in accumulating information with which to serve his customers. I told a half dozen friends and colleagues who informed me that I'm wasting my time complaining because P.C. Richard is throwing in the towel and will soon be out of business. No wonder. They allow themselves to be represented by Alam, whose dismissive attitude lost them a sale of three major appliances: a stove, a dishwasher, and a refrigerator. Of course, we will go elsewhere, and so should you. You're welcome. read more

Really bad service !!Waiting all day for delivery then the driver call saying he was outside nobody never came!!Then the manager treated me so bad on the phone and in person too.Told me he didn't care if I got my delivery or not!! Guess I'm taking my business somewhere else!!Gave one star to many!!! read more

The staff here is incompetent, including the manager. I've never seen a store that lacks communication amongst staff members. The service is absolute SHIT and the manager or whoever I spoke to was RUDE(had an Indian accent). They would not let me speak and kept cutting off my sentences. So much for customer service. No clue why they even have so many idiots in the store. Everytime you go in they're all grouped together and it's always dead. Why do they need so many idiots? The staff here sold me an extended warranty on my AC units. I was told to call their 1800 customer service number the next day. The rep tells me to call back in 3 days. A week later I call to get servicing and I find out the warranty has been cancelled because it cannot be offered......??? So why do I have 2 invoices for the warranty purchase?! SHOULDN'T THEY KNOW WHAT THEY OFFER BEFORE THEY SELL IT? read more

Brandon from Forest Hills gave me great customer service thank you for all the help and patience

My wife and I just purchased an apartment a month ago and needed all new appliances as well as a new bed. Just the stress alone that comes with it is uncomfortable Mauriccio the manager who is very patient and his great team at Pc Richards 113-14 Queens Blvd made our transition painless and very stream line. Mauriccio understands a family budget and gave us great brands with a great price. We are very happy with our purchase and will always use Pc Richards as our store from now on Highly recommend Pc Richards in forest hills read more

Their sales people are dishonest and try to sell you warranties and add ons that you don't need. They lie about delivery times and product availability. The delivery guys are dishonest too and extort you for cash payments to complete delivery saying there are extra stairs in your house that require them to charge extra. STAY AWAY! read more

SUPER DISHONEST!! Went to buy an expensive air conditioner and the sales guy Mohamed tells me it's not on sale, but he'll "talk to his manager" and see what he can do for me. He comes back telling me the "good news" that his manager approved a discount, so I give him my credit card and sign for it. Then I realize it was a modest discount with a 5 year extended warranty sneaked in. When I bring this up and say I didn't ask for it, he refuses to refund me the money! The extended warranty cost me much more than the fake discount, so I ended up being ripped off. His reply is now I have a great warranty and don't need to worry about anything for 5 years! The reason I was buying this brand of air conditioner in the first place is because it lasts over 10 years without need for extra warranty. Why didn't I call the authorities on these guys? First of all I don't even know who to call, and any resolution would take months and be such a time and emotional suck. I just can't deal with that. This sleazy, predatory behavior is what I expect from 3rd world countries, not a big name retailer! Especially if you're a woman, please do yourself a huge favor, steer clear of these guys and go to Best Buy or somewhere else to buy your big ticket items. Let P.C. Richard speed up their extinction by treating their customers like shit! read more