Called to purchase 2 AC's for delivery and installation in a coop building that has strict requirements for insurance etc. First salesperson was not great. Difficult to communicate with and gave me erroneous information while trying to mansplain. Also quoted me an outrageous price for installation that was more than the AC units! I almost went to Home Depot instead, but based on my previous experiences with PC Richard over the years, I gave them another chance. Called again and spoke with another sales rep who was super competent and knowledgeable. He answered all my questions patiently and took care of the COI's my managing agency required. He gave me a much more reasonable delivery and installation price compared with the first sales rep . Everything went smoothly and I am extremely happy with my new AC's. I guess my advice is to change sales reps if you're not satisfied because PC Richard generally has great ones. read more

Absolute worst customer experience ever. Bought a $1400 dishwasher and the delivery got delayed twice, with no one reaching out to let me know. When the technicians finally came to install it, they didn't notice that the drain pipe was cracked leaking. Now I don't even have a working dishwasher and my salesperson (Sal) says they need a few days to figure out if an entire new unit is needed. Sal said he'd give me a call but never did. This has been a huge headache and had I known the company was this crappy, I would've just ordered from Best Buy instead. I don't recommend PC Richard to anyone, this experience has been extremely frustrating and really makes me wonder about the competency of the employees. Update: PC Richard just sent me a delivery confirmation email where the installation technicians forged my signature that acknowledges the delivery was successful. I'm going to be reporting the signature forgery to the Better Business Bureau. read more

We bought an AC unit here for the upcoming summer, the two salespeople that helped us were attentive and stayed with us through a long deliberation about the right size AC and the BTUs we wanted and the touch screen versus buttons and all that so I would say they were very patient above all which is the second best thing you can be as a salesperson. They honored the law enforcement discount and got us a great deal overall, we left happy. look for Hector and William next time you're trying to buy an appliance!! read more

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The worse manager for p.c.richard&son store in the Bronx 200 baychester Ave No manners no respect for customer I stopped going to buy my appliances because him read more

P.C. Richard & Son - Electronics Near Me - New York, New York

I placed an order for an Air Conditioner on Labor Day and is been 2 weeks and no contact from salesman named Sal at all about delivery date. He didn't even e mail me my customer order or the invoice. I had to call him several days to discuss my shipping date and all he said was he was working on it. He promised to call and he never did. I spoke to the Mgr name William and he did not do nothing at all neither . I am Very disappointed and unprofessional from their part. They lost a big sale because I was going to buy a TV also but not anymore. They lost a $3,000 dollars sale. PC Ricards on 23 rd st is not the same service it used to be before. Do not go there they are very irresponsible and they seem like they don't want to provide good service instead go to Home Depot for better customer service and quick and great delivery dates. read more

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor refrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home! read more

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Never ever again. I ordered a refrigerator about two weeks ago. Last week the emailed me to schedule my delivery. I scheduled delivery for Saturday. Friday night I get two emails with two different delivery time frames. So basically they were coming anytime between 8am-2pm ok fine I'll wait. Saturday morning I clean out the garage for the fridge and wait. At 9:28am I get a phone call from the driver saying he'll be there in 10min. I'm thinking this is perfect I still have the entire day to go to the pool. At 10:30am hasn't shown. I tried calling and texting the delivery guy but he shut his phone off. Weird. By noon I try reaching out to customer service via phone no answer. I email multiple times as the website says they answer customer service emails on Saturday. What a joke they never responded. At 3pm I call customer service again and this time I get a rude gentlemen who first tried telling me my order wasn't ready to be scheduled to be delivered and I'm mistaken. No sir I have to proof of emails and the cell phone number of your driver. Then he changes his tune telling me it's a warehouse error and the fridge is still in Long Island. He then proceeds very rudely to tell me "what do you want me to do, not my fault they screw up, things happen." He offered me $50 refund and he would reschedule for Thursday as he said there was no one way to get the fridge before then. Fine whatever I guess I'll wait. After I hang up with him about ten minutes later I get emailed a receipt for a refund he had cancelled the order!!!!! Obviously spiteful and I wish I had gotten his name. What did I do next? Went on Lowe's website and they had the same fridge ready for next delivery. So I got my Fridge from Lowe's on time without incident. I always went with PC cause the fridge was a $100 cheaper. Never again. The fact you have to wait three weeks for a fridge that Lowe's had 1,000 in stock for next day delivery mixed with the awful customer service I can see how this company is on the brink of bankruptcy. AVOID read more

This business sent me a gift card for their dysfunctional business practices. Every time I wanna use it, they cancel my order so I can't even use it. Please be careful with this store. They are very unprofessional and hold grudges. read more

Will never buy from pc Richard's again. ordered a $1600 outdoor mini fridge. The first guys could barely speak English. They switched the door forgot to put the lock on. The next pair came the next day and put the lock on. My husband asked how to change the Celsius to Fahrenheit. They said "don't how to do that" Sure, my husband can figure it out, but that's not the point. They should know the product. read more

Nobody called to schedule a delivery. I had to reach out. Made me cancel a doctor's appointment for a delivery. Then called me back to say that date was full after he got off the phone with me. Now I have to wait another week for a refrigerator and another doctor's appointment. read more

I ordered a washing machine and dryer by phone 10 days ago and was told that it would be delivered and installed the following week & told the rep that a certificate of insurance was needed by my co-op bldg. and offered the information needed for it The rep said he wold take care of it and despite my specific instructond it was sent to the wrong property management firm I have made numerous calls to the sales rep wth huge wait time whch were not returned resulting in installation delay. They are incompetent and rude and I will purchase elsewhere. Stanley R. read more

Purchased a mattress to be delivered on Tuesday, this changed to Wednesday between 2 and 5 three hour windows, I left work early to be home by2 only to find out they tried to deliver it at 1. I called and was told you know how it is it's like ordering a pizza they come at different times. since this was an internet order, I was also told the internet sales doesn't usually work out very well no one pays attention to them. just make you purchases at a more reliable store that cares about it's customers.. read more

I recemtly bought a refrigerator from this shop. I chose it over HomeDept (across the street) because I was told the item was in the warehouse and could be delivered sooner. Less than 24 hours before the scheduled delivery, I got a voicemail that it was not in the warehouse. I was given no information on which it would come. Calls to the store went unanswered. I finally went in person and was about to get delivered scheduled for the following week. However, when the delivery guys arrived with the fridge, they told me I would need a "higher end" team because the fridge would need to be lifted to get it into position. Usually, when obstacles like stairs need to be taken into account, the sales or delivery team will ask in advance,, but nobody asked any questions and I assumed we would not have a problem. So now the fridge is sitting in my entryway and they will send a "high-end" team on Friday (today is Tuesday). I will not use P.C. Richard again. read more

We needed a new fridge after our Frigidaire died (compressor I think?) after 28 years of yeoman work. My wife & I did some research on a suitable replacement (Consumer Reports & Google searches) & then had to pick a location to buy...we'd had good past experiences with PC Richard, so if it ain't broke, right? We were thinking LG, Samsung or Frigidaire. We walked through the extensive showroom, knew we wanted counted depth, French door with lower drawer freezer. We were thankfully uninterrupted by salespeople until we needed one. John happened by at the right time and patiently answered our questions from drawer use to handle removal to delivery expectations with patience & smiles the entire time. Needless to say, we were really happy with his answer's & general disposition. He's a great guy to work with. We chose the Frigidaire (on sale at a price of $1440 with tax, removal, delivery & installation) and expect delivery next week. I highly recommend working with John. He's knowledgeable & patient and shows no urgency or "salesman pressure" at all. A pleasure to work with. read more

The level of incompetence is unbelievable. Friendly, polite, and utterly and infuriatingly incompetent service. Alex, in particular, should be fired. Possibly Anthony, too. Alex couldn't read a simple screen (the folks at the UWS branch showed me his error) and sent me to pick up a purchase at the UWS store -- but it wasn't in inventory there at all. So I was promised same day delivery by messenger within 3 hours. When I called after 3 hours, I was told by Anthony it had been scheduled for the next day, and he convinced me not to demand the refund but to wait. He couldn't give me a precise time window, just 7 am to 7 pm. When I called the next afternoon to ask when it will arrive, it was Alex on the phone again. It had been scheduled with UPS, not a messenger, and he couldn't immediately tell me for when and said he would call me right back. He never called, but when I called after 20 minutes, he answered as if nothing was up. He started saying that it would be delivered next week, no Friday, no Thursday. Talk about getting jerked around. Wtf? I told him to refund me and forget it. (The whole attitude was very Kids in the Hall "oops, it must've slipped my mind." IYKYK). The shittiest part is that the purchase is a heater for my kid's bedroom. Our building boiler is on the fritz and my kid's is sick. Information o shared with these folks. How crappy can you get. Never dealing with this branch again and recommend you stay well away. read more

I ordered, and paid, $13,022 on May 20th, 2025 for a refrigerator and microwave. Until this week nearly mid September, (when I finally stopped being nice and made a fuss) I started to receive my goods & services that were missing. Withholding that for nearly 4months after taking so much of my money is theft. (I already spoke with police and plan to file criminal charges against the managers and associates I worked with at my local precinct) The refrigerator was delivered early July but was improperly installed. (And they advertise that they get it right the first time... NOPE). Those installers also left my apartment a MESS. Moved a couch which required two of the men to move and then left it for me to move back myself. They rolled up my carpets and left them in the middle of the living room and I tripped and fell and bruised my face (I have pictures for the criminal investigation) The sales associate, Silvio Scortez sent another PC Richard installer, who did not fix it. He claimed it was because the water wasn't on, but that made no sense because all the other appliances linked to it had water and some water does come out. So we got a representative of the manufacturer to come, and he independently verified that the refrigerator is fine, it was improperly installed and of course the water is on. So Silvio sent another set of installers, they were still unsuccessful. Those guys claimed it was the temperature of the water which is an even more absurd reason and anyone with basic science knowledge knows that's not true. It has been left there since July. As of mid September now. My microwave was attempted to be delivered on July 17th (note: two months after they happily processed my thousands of dollars that could have been accruing interest in a bank account). It did not fit, I wanted them to leave it anyway, but the installers took the microwave with them. The manager, Joseph Graves, claimed I told them to take it but that is false and slander putting words in my mouth, I would have never signed off on that, and I didn't. I called over and over again, sent multiple unanswered emails but Silvio and the managers (Joseph Graves, William Campbell, Bill) at the Manhattan Chelsea store ignored me and essentially ghosted me. (I obviously have timestamped emails and phone calls with time duration to show they were unanswered) Haven't we learned by 2025 that you can't lie about things that are timestamped? They are making it out to be my fault and I am flabbergasted by the flagrant gaslighting by these men. I also want to side note that in late May I took a day off of work (and lost pay) so that PC Richard installers could come do measurements and verify everything is okay and will fit. They checked off that YES it WOULD fit and everything was fine. I have the documents that literally say this and the owner does NOT need to make changes. Then of course on July 17th they blamed me. I have email proof of me showing Silvio all of the documents but he did not care. Nevertheless, I played nice, after July 17th I made the changes right away. I tried to tell Silvio this, however, as mentioned, he stopped responding to me. No signs of life. Ghosted with my microwave. Exasperated, on Monday (9/8/25) I sent an angry email to the managers, filed complaints with the Better Business Bureau and a few other NY consumer fraud complaint agencies, and FINALLY got some responses. Silvio and Joesph magically remembered I existed. After much, much, much back and forth. I received the microwave on 9/10. Still not properly installed but at this point I'd soo much rather do that quick easy fix myself. Home renovations 101. Not sure why they charge an installation fee if their installers can't actually install? As of right now, the refrigerator is still not fixed. I have received zero compensation for these unprofessional negligent mistakes. I feel that taking my money on May 20th when it could have been in the bank and used elsewhere and holding my goods & services was inexcusable and I want a refund for the damages. I lost wages for ALL of the appointments I had to stay home for. Today the manager Joseph suggested that he set up a time for them to come and remove all of the appliances so they can give me my money back. Sounds a lot like a scared bully school boy trying to leave my home with my refrigerator. Wild. You want this guy managing a store throwing out solutions like that? Overall, this has been incredibly distressing from a company I admired literally from my fond childhood memories. This is not even close to being in line with your slogan of honesty, integrity, and reliability. In fact my consumer fraud reports were partly for false advertisement due to this and faulty installations. I lost time from my job in public service and I am appalled by how I was treated. read more

If I could give it 0 stars I would. The people they send to your house never want to do their job. We had our washer and dryer installed and I had to buy extensions for all of the hoses. I had PC richard come out a year later to remove the washer & dryer from the pedestals and they told me the hoses wouldnt reach if I removed the pedestal. Incompetent, RUDE, and they never want to TRY and do the right job. HORRIBLE - BUY FROM SOMEPLACE ELSE read more

omg. They came and replaced a dishwasher in November. The day after they left we had no hot water! We called our plumber whi came and discovered P.C Richards installers had shut off a valve going to our hot water heater. thats not the worst of it. A few months later we realized our water softener was not working. we replaced it with a new one. Still not softening our water. Culligan finally fiqured out that the valve going from the softener to the hot water heater had been closed!!!!! Another P. C Richards screw up! read more

I recently visited the PC Richards on the Somerville Circle to buy a stove. I wasn't sure what to choose since I currently have electric and wanted to switch to gas. Eddie O. came over to help me and was extremely knowledgeable and patient as I made my choice. When I got home, I realized the stove I picked wouldn't fit in the space. I went back the next day with my husband, and Eddie once again assisted us. He was very courteous and made the process of changing the order simple and stress-free. Great customer service and professionalism--I truly appreciate the help I received! read more

Installation of a window air conditioner was highly disappointing. There was no frosted plexiglass available for installation and it was left up to the installers at an extra cost so there was no oversight of their material. In addition they reused the existing bracket as a new one was not in their truck. managers had no solutions. Overall ver poor read more

My refrigerator stopped working on July 4th. A service guy came to look at the fridge on July 7th and had to order a part which was in stock that same day. I was scheduled for service on July 14th and no one showed. When I called customer service once the service window time passed, I was first told he was delayed and when I called again they said he never showed for work and I was rescheduled for today July 17th. I never received a second confirmation notification with the time window, so I called Customer service again. Now I am told that the service person is still not available and have been rescheduled for Monday 7/20. I find it hard to believe he is the only service person is all of Connecticut. I have been without a fridge for 2 weeks now. Whomever is in charge of dispatch should be fired for not communicating with customers and poor management. I am also selling my house and this fridge must be fixed ASAP! I have now given up 3 days to wait around at home and now have to wait on Monday again. I should be billing PC Richards for my time. Customer Sercive has been pleasant and tried to be helpful, but unable to escalate or resolve the issue. read more

Alex was super helpful and efficient in helping me select a TV! Recommend him, this store and their on display deals

Buyer beware. PC Richard & Son does not honor its promises. I purchased a mattress in March 2025 during a promotion offering two years of deferred interest with a PC Richard's credit card. Since I also needed appliances, I asked if any additional promotions could apply to my larger purchase. I was assured the two‑year deferred interest would extend to the entire order, and I received email confirmation. Both the sales representative and store manager advised it could take up to three billing cycles to appear. Seven months later, despite repeated follow‑ups by email and in person at the Chelsea location, nothing has changed. The only response I've received is, "We'll look into it and get back to you." read more

My Maytag stacker worked fine until the washer stopped working. I went to PC Richards to get a new Maytag stacker. The salesman wanted the measurements and came to my condo to take the measurements. He ordered a new Maytag stacker, but the installer said it was too big for my hallway. The salesman suggested I look at a smaller GE stacker. I agreed and the next installer said the dryer door would not close. The 3rd delivery of another GE stacker was installed, but the dryer door would not stay open. It closed halfway causing me to hit my head as I took out the laundry from the washing machine. The FIXITY company was instructed to come to my condo to fix the problem. I told him the handle of the dryer needed to be on the other side and the door would stay open all the way. He told me that could not happen and left. Now I have to use a broom against the dryer door to keep it open all the way, so I don't hit my head as I take the laundry out of the washing machine. I don't want a gift card for this faulty problem. I want the dryer door to stay open all the way. I took a photo of the dryer door. read more

P.C. Richard & Son - DRYER DOOR STAYS OPEN! - Electronics Near Me - New York, New York

Just want to shout out PC Richard & Son! We bought our appliances from them over 4 years ago with their 5-year warranty, and they've seriously stood by it. They've come out a few times for our dishwasher over the years, and most recently offered us full credit toward a new one. We figured we'd have to pay for installation again, but they're including it -- and when the new dishwasher we picked was $25 more than our credit, they said not to worry about it. The whole thing was so easy. Didn't think customer service like this even existed anymore! read more

Purchasing a gas oven is not what it used to be "in the good old days". There are forms to be completed for the building's management agent, the Department of Buildings, and the selection of a plumber for installation. This is in addition to the different manufacturers, models, and selecting a warranty. Jacob from the appliance department guided me through all of this in a meticulous and thoughtful manner. He demonstrated a knowledge of all aspects of the purchase. Because of his competence, I'm confident that I made all of the right choices. read more

Bad attitude, disrespect between people in the store . There is something really wrong with the way this company is run and I believe it's because nobody cares. There's no complaint department, nobody to tell your experience. I witnessed one of the sales men being yelled at from a manager ! In front of me !! I believe the manager was very proud of himself! After that my order was ignored and I waited for delivery for what will now be 2 weeks. Tried to called corporate office and they told me that's not their job . Who do you call? It is a complete chaos and disrespect . Bad service, attitude, starting with the store manager . read more

This is the second and last time I order from them. The first time I ordered our delivery was delayed several times but we eventually got it. I decided to try and place another order months later and first the delivery was delayed because it was "damaged during delivery" on the next try the order was delivered to a completely different address and claimed it was delivered. Trying to resolve this issue was a nightmare. I had to spend the entire day on the phone going back and forth with customer service. Nothing was ever heated but frustrating because they don't seem have a well designed system especially considering they make a lot of mistakes. Save yourself a headache and order from anywhere else. read more

Customer Service at PC Richards is awful. They are rude on the call, and the lady hung up on me. They do not service items they sold (!) but you do not have the account or invoice number. I worked with them in the past and if you are able to get a service set up be very patient. I will never buy from this company again. read more

Terrible experience and tactics. Placed an order online and received an email an hour or so later... "please call for further verification". Chatted online to ask why and was told "just call the number provided" (mind you the number was not their main number so I assumed it was a scam). Called the next business day and was told "you're all set, you'll get a text of your order status in a few hours". Never got it. Waited 5 days or so and called. "Your order was cancelled, we emailed you and you never called". Yes, I did. "Well... resubmit your order. No thank you. Will not be doing business with these guys ever. read more

They are fighting me on replacing my AC. Manager - I guess Brian - will not call back. First, when I went into the store last Sunday because the AC - which is less than a year old so is still under warranty- was told that I need to speak with their customer service. Okay...I called the number I was given, & to make a long story short I got a call telling me that I was all set for a replacement & that I should stop into the store. I assumed that this was to set up an appointment to have it delivered. However, when I did stop in I was told that I need to talk to their customer service manager- this in spite that their customer service had approved the replacement. I called twice Friday, & of course did not get to speak with their customer service manager. I was told that he would call me back, but of course had not. Don't buy here. The last AC I purchased from them did not last as long as it was supposed to either, although in that case it was past the warranty. This time, it appears that they do not want to honor the warranty. read more

A sales associate named ORLANDO at the 79th and Broadway store provided knowledgeable advice and excellent service when I bought my air conditioner this summer. I'm very glad that I purchased the machine from him in person, instead of ordering it from the website. read more

Their delivery service is absolutely horrendous. Damaged my Cabinets delivering a refrigerator and also damaged the refrigerator. When they came back for replacement it is was the same shi. show. Unfortunately, my local store has pretty good sales personnel and a manager that actually picks up the phone. It is unfortunate that their delivery service is so out of control. They use a company out of New York that does not have a clue to what they are doing. I came out in my driveway and they actually had my refrigerator laying down which you are not supposed to do if you are going to immediately turn it on which they attempted to do and I stopped them. That is known to do permanent damage to compressors. Save yourself a lot of time do not purchase any appliances from this company. read more

Shopped around for new 36" LG frig and John at Eatontown PC Richards was the most straight forward and knowledgeable to deal with and beat competitor's prices. When back a couple of days latter to confirm specs and since John was off, Brian helped me and once again the service was excellent. Happy to report a very positive experience at PC read more

Bought an AC unit from the 23rd Street store. Abdallah was a very helpful salesperson and overall nice guy. Unfortunately, the 3rd party delivery service they use is terrible. No coordination with the store, totally ignored my building delivery rules which the store signed off on. Just left the unit in the lobby and did nothing as promised to me in buying as far as delivery. Won't buy from the store again. P.C. Richard, change your delivery service. read more

Absolutely terrible delivery service. This is the 3rd replacement for faulty refrigerator. Email said over 2 hours til arrival. Guy calls and says they'll be here in 5 minutes! Rush to empty fridge, take down baby gate etc The delivery crew arrives and after measuring everything 10 times tells me they didnt think the fridge would fit down stairs to remove (its been done twice already and these 2 idiots were the ones that swapped it 6 months ago!) After spending over half hour debating it and explaining that its been done twice already, one guy goes outside and then calls me out to show me the new fridge has a broken plug so they cant deliver it. The idiot is on my security camera messing with it for a while before calling me outside. He obviously broke it so he didnt have to deliver it. They they literally walk out without a word and leave. I will NEVER purchase from PC again and will go out of my way to inform others also. read more

The store atmosphere is terrible. Its like walking into a cemetery. The staff seem cold and indifferent, not friendly at all. The staff acts so arrogant. I decided after years of going to PC richards. I will go to another store to buy stoves, refrigerators and all other electronics. I spent thousands of dollars there. And they advertise on the radio that they treat customers like family. What a joke. read more

****SEE UPDATE AT END The washing machine I bought is a stackable because I have very little space. The machine is terrible and the extended warranty has been used 5 times since I bought it. The PC Richard's service is HORRIBLE! They schedule appointments between 9-6 M-F and Sat 9-2 on the phone, but they always have a wait, the person came out said what was wrong then had to order parts. They sent a message parts are in at 6:05pm so you need to wait until the next day to schedule service. Then you have to wait another week for an appointment. So you are now 2 plus weeks without a washing machine, and because it leaked you have to wait to fix the floor until it is fixed. They finally come 2 weeks later with the parts and only one repair person comes, he says he needs 2 people to fix it and I should reschedule because he can't do it alone. I call and wait on hold for 24 minutes and I get told that I have to wait another week before they can send 2 people to fix my machine. So I will be a month without a washing machine, for 3 people!!!! PC Richard's Extended Warranty Service and company Stinks!!!! ****So Update as of JUNE 3rd 2025 The same technician that told me he could not fix my washing machine by himself came yesterday June 2nd,(the second technician DID NOT SHOW UP) after sitting outside for 30 minutes and showing up late.... (for the 4 hour window) Came in my house and was SO RUDE, he was rude the first day when he told me he couldn't do the job alone, he managed to put the parts in the machine that he said he couldn't do alone 5 days earlier.....and made it even WORSE!!!! I said to him it didn't sound right and he said "That is normal noise" I said that "the washer never sounded like that, and the drum is even lower than before" He then said "In Heaven everything will be perfection, that is normal noise....we live on planet earth!" He then left, storming out. My washing machine is HORRIBLE! I am stuck after 3 more phone calls yesterday I tried to call when he left but they are on lunch from 1-2, so I call at 2, 4, and 5 pm. Now June 3rd they actually sent the same man back to my house!!! I try to explain to him that this is not normal, and I start to play a video of the noise. I say the drum is lower than before and maybe something came off when he was fixing the parts yesterday. He said "I did NOT do anything wrong I did the job of 2 people." I said "I told you yesterday it was not right, and to stop being rude to me!" Then he screams at me I am crazy, and need to see a Doctor!" He then proceeds to storm out of my house again!!!! They are sending someone else tomorrow!!!! June 4th. I have phone calls to PC Richard's and I hope that they have the recordings as well. June 4th a very nice gentleman came to see what was going on. He and I spoke he was able to see and hear that there is a few issues going on with the washing machine. He is ordering parts and then I will need 2 people to comeback and fix the washer. I will be requesting that the gentleman that was here the 1st time and this gentleman be the ones to fix my washer. Hopefully I will have a washing machine by the end of next week! So Now June 18th they are supposed to be here between 7-11 am 2 people. No one shows up so l call at 11:15 and ask. They say that the guy that has stormed out of my house is coming. I tell them that I was promised he would not return. They say then I need to wait until Monday....I say no, just send him, They manage to have 2 guys that are not him come in and they fix the bumpers, but not the struts....the machine still is NOT WORKING PROPERLY!!! My husband calls and asks for a manager, someone will call you back. At 5:30 he calls again because they haven't called back....he gets told it will be 8 days before someone can come....... Still not fixed!!! read more

P.C. Richard & Son - This is the appointment - Electronics Near Me - New York, New York

Joe helped him. he was very helpful when I was looking for a mattress. he was very friendly and knowledgeable about the mattresses. definitely had a good visit. read more

I left a poor review recently about awful customer service and a shoddy Kitchen Aid dishwasher we purchased in October 2024. Four + service calls later, and it is still not working properly. The service tech looked like he could barely move anymore, and his command of the English language left us not confident that he understood the issue. He ordered a part (which was ordered previously and did not solve the problem) and said PC Richard's would notify us when the part was ready to be installed. We've been down this road before with PC Richard's. At what point do they determine this new dishwasher a "lemon" and replace it? After the recent review we left, we were contacted by 2 separate PC Richard's reps to discuss. We returned the calls and no one followed up. Read the reviews, people. This company has gotten so awful. Shop elsewhere! read more