I would have rated this visit and experience as a 2-star but since the GM, Corey, tried to salvage the experience, I gave this visit a 3-star. My husband didn't like his soup so he sent it back for a house salad instead. 25 minutes later, still no salad. We had to ask for it. Fried rice came out cold. Veggie Spring Rolls did not taste like what we expected. Not good. Server was nowhere to be found so my husband walked the cold fried rice back to the kitchen himself. Crispy Honey Chicken and Crispy Honey Shrimp was probably the best thing we had tonight. read more

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My mother always taught me, if you have nothing nice to say, say nothing at all. But after yesterday's experience, I feel compelled to share. A party of three, all using a walking cane, were led to a table in the bar. Tight booths 6-8 inches above the floor. This is where I blame myself for not saying this is unacceptable and that we wish to sit at a table in the dining room that's on level ground. After squeezing in we realize that this table consisted of two wine glasses and an empty soy sauce container. After the server/bartender took our drink order for water, service slowed down. We were handed three beautifully designed laminated menus and after looking it over, I asked about their advertised special; a three course meal for $20 each. After looking a little perplexed, she left went into the main dining room and returned with one brand new laminated menu describing the three course meal special. We three disabled seniors ordered two hot and sour soups, and one egg drop. For the main course, I ordered beef lo mein, and my wife and her friend ordered a spicy shrimp meal. The soup arrived in a reasonable amount of time, about 10 minutes. But after my wife and her friend tasted their soup, they said, no thanks. Being an old retired military Vet. I decided to just doctor up the soup. Every combat, Vet knows how to do this. No, it wasn't Tabasco sauce. I informed the server that the soy sauce was an empty container. And it would be nice to have some silverware for the meal. Getting back to the egg drop and Hot and sour soups. They complained that they were watered down so much that they had no flavor, but to the chef's defense, there was plenty of stock, but a far cry from Pf Chang, of not too long ago. So now my little princess and her friend asked to replace their bland watered down soup with a salad. Which consisted of lettuce only with some dressing, about the size of a child dish. It took 15 minutes for the "small" salad, which looked like a pregnant teacup. The main course was brought to us 15 minutes later. it was at this time that it dawned on me that the server was inexperienced at being a server other than liquor. The restaurant was half empty and the speed of the service was slow for that condition. I may be wrong, but my family has been involved in the restaurant business for over thirty years. My son is a restaurant Manager here in Louisville. This is strictly my opinion, but if management was having her fill-in for an absent server, only temporarily, it was obvious, but if she did hold both positions, pf Chang is in need of new management. My beef lo mein, after being doctored up, was quite good. But again, my wife and her friend thought that their tiny shrimp, about the size of a nickel, in shape and size, was not very appealing. In the past, shrimp described the food more than its size. After ordering an extra egg roll, the bill climbed another $20. So between the taste of the food and the slow service, I could not give Pf Chang more than one star. When I went to pay my bill, I presented an expired Pf Chang gift card that my son had bought for me. They refused to take it because it expired two months ago. I could probably name 10 restaurants here in Louisville that would remind me that it was expired but still accept it because it's a wise business decision. After all, they were paid the $20 awhile ago. Maybe in this instance, they didn't care, sensing that we probably wouldn't return anyway. Several things needs improvement. They need new management, a bit more supervision in the kitchen, and a lot more training to take "an order taker" into an exceptional server. I wish every server the best and hope they are well compensated for their hard work, especially when they go out of the way to make a customer feel special. read more

P.F. Chang's - Looking for a good meal at the end of a hard days work. - Chinese Near Me - Louisville, Kentucky

The server spilt wine while pouring the small carafe in the wine glass and didn't even offer to replace it. The food took forever to come out. When it finally did, the server didn't know where the food went and there were 2 dishes forgotten. The server dropped a Knife and fork on the floor and walked over it multiple times along with other employees. It was still on the floor when we left. The server left unused dishes on the table which was cramped to begin with. I had to stack 5 small plates under my salad bowl to give us room on the table. The soup was disgusting. The rice was bland. We ordered a lettuce wrap appetizer and I bit into something that felt like and sounded like an egg shell. I had to spit my food out. After arriving home 3 of us had stomach issues and felt nauseous. We will never go back to this place again. If I could give this place a negative -5 I would. read more

I haven't had PF Changs in YEARS and recently the lettuce wraps were just calling my name! My husband was out of town so I ordered takeout. The lettuce wraps and veggie fried rice were enough to feed me for days!! The online ordering process was easy and as soon as I called saying I was in the parking lot someone brought my food out immediately. Everything was hot and delicious when I got back home with plenty of sauces and fortune cookies read more

P.F. Chang's - Chinese Near Me - Louisville, Kentucky

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We visited this location last December but were not impressed by the food. A year later we thought to give it another chance....but were left disappointed again!! The customer service and ambiance are both great at this location but the food, not so much. We waited really long for our food and when we did receive our food, it was lacking flavor and was extremely salty. We ordered lunch specials - sesame chicken with lo main and spicy chicken with fried rice. We asked for the food to be spicy but it didn't have spice either. All that to say, I think we are don't with P.F. Chang's. We always look forward to the food but leave disappointed each time. read more

P.F. Chang's - Chinese Near Me - Louisville, Kentucky

this place is going downhill. we ordered the squash dumplings. the sauce was cold not only the first time but two more times in a row. they tried to tell me if the sauce is hot it will separate which makes no sense. the hot and sour soup is never hot enough. I have to send it back to always get heated. who wants lukewarm soup? the salt and pepper prawns were tasty. everytime we order the lettuce wraps they give us the chicken even though we ordered the tofu. they gave us those on the house. the lomein tasted sweet vs. the garlic and butter flavor we requested. the manager was great! she fixed all the deficiencies. my worst complaint was how slow the service was. we only saw our waiter once every 25 minutes. later she told me she was taking care of a big party in the back. so, because of the super slow service it almost took 3 hours to get out of there. don't plan on returning for a long time. my son did like his wonton soup. read more

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Our family has enjoyed the food and service at P.F Chang's for several years. We had made reservations last night to celebrate our anniversary. The restaurant was slightly busy, and not many tables were filled. It took, maybe, 30 mins to receive appetizers. We've never sent food back anywhere, but the two orders of California rolls were foul tasting. The sushi rice resembled mush more than rice in both appearance and mouthfeel, while the fish was acidic and left a very bad taste in one's mouth. The manager came by, apologized, and said she'd have the sushi rice redone, which she said would take about 15-20 mins. Ultimately, the busboy seemed to be the hardest working employee there, but there were no dishes almost anywhere to be seen- nobody else had been served either. When our main course got to us after almost an hour of waiting, it was barely warm. We finished our food before we got the sushi, and were no longer hungry by that point. The desserts and fried rice were divine, though. Almost all the food was a bit off. I gave them two stars because the server and the manager did the best that they could do. read more

Great ambiance! Loved the Firecracker shrimp. It was delicious. The service was great. read more

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We haven't been to PF Changs in maybe 5 years, so we decided it was time to try it again. Our server was nice but a bit scatterbrained. We ordered pan fried dumplings and they came steamed, we never got our lo mein in time to eat it with our main meal and she forgot (despite reassuring twice) my husband's to go drink. (Which would only have been his first refill) So we won't be going back for another 5 years I imagine. Also, the server should have taken the lo mein off of our bill. It was $3 extra but it's the principle of it. We both left slightly annoyed. read more

Receptionist is dirty and is wearing a shirt full of cat hair ..,The Food is disgusting all processed nothing Fresh and dirty . Service was equally is bad .Avoid read more

The most disgusting food. Overcooked, egg drop soup stinks, waited 50 minutes between appetizers and meals. Never again

Went there to "change it up" and always remembered the portions being larger to justify their $16.99-17.99 meals. Wife said hers needed sauce and was over cooked. Our egg rolls were burnt to a crisp. My changs chicken was dry and needed sauce as well. This was nothing like we have ever experienced here. The size of the meals are mostly why we will never give this place another chance. I am an American Chinese food lover and this was trash. read more

P.F. Chang's - Burnt egg rolls - Chinese Near Me - Louisville, Kentucky

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Food was just okay, not what it use to be! The service was good and very helpful. We sat at the bar as it has better lightening the the rest of of the restaurant. read more

I'm kinda worried about PF Changs. If this particular one is any indication they may go the way of TGI Fridays. A once popular spot no more. First , it is not appropriately staffed so service suffers. The food is even saltier than before. This past time the dishes came out cold. The only good thing was the frosty mug they poured the beer in. They just are not paying attention to detail. The manager needs to get his/her act together. read more

Again, just horrible takeout service. No one staffs the take out area so even if your food is ready you won't get it. Waited for 15 minutes before I even found out the status of my order. read more

If you see lots of cars in the parking lot...go somewhere else. Went on sat. Night it was busy. Had to go back to the host to find our server - should have known then it would be bad. Placed our ordered and waited, waited longer and longer. The server said "it should be five more minutes on your food . " Waited and waited. Finally went back to host stand. Asked about our food. A man said "we are busy tonight" which one could say is a good thing. Then he came over and said "it will be five minutes on the food." Sound familiar? Waited. Finally got our food, it was lukewarm - obviously sitting for someone to bring it to the table. If you see lots of cars in the parking lot, go elsewhere. Not prepared for handling Sat. Night business. read more

NEVER again! Food is a terrible take on Chinese dishes. Poor quality and very expensive. $15 for a glass of plain vanilla white wine and $24 for a piece of salmon. Ridiculous. They served two of us our entrees and we waited for 20 minutes for the third. Finally gave up & just cancelled it. read more

Kristin is the BEST server in this place period! It was a much better experience! I know there is new kitchen staff and it's going to be an adjustment period... do take note of this. But she really made it an enjoyable experience!!! Thanks doll! read more

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Came for lunch. Ohh my gosh. Service is sooo slow. Here for two hours for lunch. Every step on the way was slow. Slow to take our order, slow to get drinks, slow to get food, slow to get togo boxes, slow to get check. Slow to get checked out. Atmosphere is nice and food is just ok. read more

American Chinese food is basically to deep-fry the protein (beef, shrimp, tofu, etc.) first, and then wrap it in sauce and stir-fry it. My favorite on the menu is Chang's lettuce wrap, which I must order every time I go. It is fried chicken with Chang family sercet sauce and then wrapped in lettuce leaves. It is very fragrant. In addition, Kung Pao shrimp and fish-flavored eggplant are also what we often order. read more

P.F. Chang's - Chinese Near Me - Louisville, Kentucky

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Our wait time kept getting extended - The first host told us 5-10 minutes, then a waitress came up and clarified that it would be at least 25 minutes.. at a nearly empty restaurant during lunch service. read more

For chain Chinese restaurants this is my favorite! There's something for everyone on this menu! I throughly enjoy the Mongolian beef, as well as the lettuce wraps, and the banana spring rolls for dessert! Servers here are great, and always make the experience better! It's very modern, dim lit, and comforting being in their dining rooms! read more

We got delivery tonight for dinner because we had friends over. We ordered orange chicken which was good and had a great flavor. Vegetable fried rice which was great as weell and an order of egg rolls and spring rolls which were great as well and they also gave us fortune cookies which were good too. We will definitely be back! read more

We are visiting from Los Angeles BAD SERVICE we already had an idea what we wanted but the waiter interrupted me and told me to let him do his job to offer me from the menu lol no customer service !! i spoke to the manager but i doubt they gonna do anything. Louisville is rare to find people with service skills read more

Slow service, dirty dishes, a hair on the plate, one of the workers standing in the middle of customers and picking his teeth. Their Mongolian beef should be called Mongolian beef jerky. Just a bad experience from top to bottom. read more

My friend and I had lunch at P F Changs on Shelbyville Rd. today. When entering the restaurant was dark and cold. The hostess told us the restaurant was cold. We said OK and proceeded to seat us. We placed our orders and my friend ordered the Miso salmon with only white rice - nothing green on it. The first time they brought it out it was missing the salmon. The next time they brought it with broccoli and mushrooms. She told them no vegetables. Then the waitress brought it out and quizzed her on why she didn't want the vegtables - allergy or what. So then it was taken back again and replated and of course it was cold by then. We paid our bill and left. My feet were frozen. And my friend called and said she was feeling sick I guess from cold salmon. Very bad experience. read more

Ordered takeout . When we got home our order was missing spring roll and the extra chicken we paid for . Called to find out what happened , a person named Chasity answered and I told her what happened. I was put on hold for 6 minutes . I hung up and called back , asked for the manager , turned out Chasity was the manger . She came online and didn't apologize , instead she said she was helping bitter customer in the restaurant. She said I already refunded the extra chicken , nothing was said abut the missing spring roll . P.F.Chang's used to be one of our favorites . Last time we dined in we had the worst experience with a server named Amanda and there was hair in our Mongolian beef read more

Ordered a take out on Friday, Dec 5, at Louisville location.. I got home and discovered that my order was incorrect. I call the restaurant and talked to Chasity (asst mgr i believe) She said that they were in their dinner hour and that they were extremely busy. Took my name and phone number and said she would call me back that night and get my address to send me a gift card for their mistake. She never called back. i called the next day, they took my message, and said Chasity would call me back, she never did. Called Sunday, left yet another message, still no returned phone call. Went back to restaurant, on Monday, no manager would talk to me. Their service to resolve customer complaints was terrible, and Chasity should be demoted to a position she might be able to master.... read more

Christian our server was excellent and knowledgeable of the menu. Wonderful lunch and crab ragoons. We shall return. Thank you Christian.

Staff is very rude and slow, almost combative. Gentleman asked for a drink order, then says- yeah it's going to be a minute. Walked over to my family and fussed about where they are waiting for a table at. Sorry to say it's not 2006 and this place ain't all that. Forgot it was here. This will be my last visit. read more

PF Chang's is a good restaurant chain with consistent food quality. This location has good and friendly service, typical PF Chang's ambiance, and the food was good. read more

Slow service. Sushi rolls were small and the tuna was mushy. Not worth the price. Definitely recommend something other than sushi if you do come read more

The food was good. Service was good too. I did note on our reservation we had a birthday and they did not ask about it which was disappointing considering I brought my niece here to celebrate her 13th birthday. But we had plenty of food to take home. On this Saturday there was not many people there. The state fair is pulling customers away from restaurants and shopping. But that w great for us since there was no wait. I love the decor in the restaurant. read more

I will never eat here or any other PF Chang's again. I ordered the pork dumplings and sweet and sour chicken with white rice. The pork dumplings came out ice cold. I couldn't say anything to our waitress because she was more interested in her friend at the next table than us. I couldn't even touch the sweet and sour chicken because the smell burned my nose worse than being hit with tear gas. It was extremely bad. I figured that I'd at least be safe eating plain white rice. Nope. It was crunchy!! No joke!! read more

P.F. Chang's is a higher end Asian wok establishment that has had a long time presence in the Lousiville Kentucky area. Located off Shelbyville road in the east end of Lousiville the two large horse statues out front has become Synonymous with the actual restaurant. I had previously dined at P.F. Chang's around 13 years ago and had a fond memory. Not sure why it took so long for us to return but me and my wife along with our two youngest girls finally made a return trip last week. As I remembered in the past this place had beautiful decor and a high class vibe to it. We came here in a weekday right at opening so we were the only people here. We started off with an appetizer of Tempura Calamari. We also placed a sushi order, but they said they didn't have enough rice to make sushi rolls at that moment. Kinda strange but never the less the calamari was pretty solid . Kinda chewy and the breading wasn't that crisp. I'd venture to say the breading was slightly undercooked. But it was decent. For my entree I decided to go with the orange chicken. 13 years ago I remember getting the chicken lo Mein and liking it a lot. I should of stuck with that. This orange chicken was not good. Very mushy texture to the point where I compared it too soggy cereal that sat in milk too long. The orange was predominant. It legit tasted like an orange. I could barely make out any chicken taste. And with the mushy texture kinda making my stomach upset. I couldn't do it. I ate two pieces and called it a day. I took it home To my 13 year old who eats everything. And she took one bite and just said "nope". My wife got the Chang 's Spicy Chicken and she said it was pretty solid. Had nice Flavor she said. I tried one and while Admittedly spicy chicken isn't my personal preference it was significantly better then the orange chicken. It also wasn't mushy old cereal texture either. Overall the return visit failed to impress. I held this place in high regard for years. But it was disappointing they couldn't offer sushi despite having a full menu of selections, the breading on the calamari seemed under cooked and the orange chicken meal became only the 2nd meal in my adult life that I can remember I refused to eat after ordering. read more

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Normally I wouldn't review a chain restaurant but I was pleasantly surprised by P.F. Chang's when I recently came for a birthday dinner. Their selection of vegetarian options seems to have grown significantly since the last time I came in and the stir fried eggplant was delicious with white rice. I also had a coconut mojito which was also very good. I still find the prices to be a bit high for what you're getting, but the service was good for a large group of people. We sat ~8 people with a reservation and had no complaints, everyone enjoyed the experience and it was not too busy or too loud. Bonus star because they were very nice to provide a free birthday treat! read more

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The food was amazing. The service was great. I had a lovely time. Me an my mother enjoyed ourselves read more

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Fast service great delicious food always served hot Friendly employees clean restaurant read more

Not a place to get ramen. But def other dishes but there are far better places to get Asian fare

Great selection and needs a drinking areas. All though they are great they need a service for car side service.