Annual contracts are rip off. We called to cancel our service after 20 years, and they are insisting on being paid for 6 more months, even though we've ripped the system out. This is the kind of treatment - that caused us to get an alternative. Beware. If customer service is something you desire - steer clear of these people. The worst. read more

Pacific Alarm is a very unreliable company to use as an alarm service provider. I have not done business with Pacific Alarm for many years and I just got a notice of collection for a $ 200 bill. I called Pacific Alarm's office and talked to a manager who got no idea of the collection, or if we ever had any service and she got upset that I was upset about being on collection even though I have no contract or a business relationship with them for many years. When I told her I wanted to talk to a manager since she was unable to give me an explanation, she got upset and hanged up on me. Five years ago I contacted this company on behalf of a tenant and the salesman Mr. Eddie stood me up 3 times on appointments where he never showed up or called to cancel. Anybody would expect a minimum degree of decency and awareness in order to do business with an alarm company where one would expect them to respond in case of an emergency. Well, Pacific Alarm has proven to be very unreliable and not know what's going on in their business. This is definitely not the company to do business with. read more

Reyes was very informative when he installed our alarm system. I appreciate his attention to detail and he was able to answer every question. -Padilla Familia read more

I'm waiting at this point since February of 2016 to get their sales team to provide me promised compensation for a botched installation that could have been easily avoided if their supervisor had been here the first time. It took over 4 revisits from the 6 installation appointments I had to figure out how to install the alarm contacts in the windows, because the sales team did not properly preplan. The sales team promised a smooth installation and that they knew what to do. Instead I have all these needless holes in my windows and had to miss work 4 extra days so they can keep coming back. I would think after 2 tries a supervisor would come out, instead I had to demand his visit, which was what it took. I'm still waiting for compensation for the 4 extra visits. I can't believe that they are billing me at this point as if nothing happened. Their communication has been stall tactics hoping I'd forget about it. Why do I need to follow up? Is this the security company you want to work with? I don't feel secure. Jonathan the tech is the only shining light so far. See below: ============================= Ray, It's now June 1. I'm still waiting to hear back from you. Please respond ASAP. Jim On Tuesday, May 3, 2016 6:20 PM, Raymond wrote: Jim, Sorry for the delayed response. I'm waiting to run this by my Boss. It's better done face to face; he and I have been missing each other. He is scheduled to be in tomorrow. I will follow up with you. Thanks for our patience. Raymond Marshall Sales Manager Pacific Alarm Systems, inc. 4444 Sepulveda Blvd Culver City, Ca 90230 From: Jim Sent: Thursday, April 21, 2016 6:53 PM To: Raymond Marshall Subject: RE: Jim Residence Hi Raymond, I really appreciate hearing back from you. read more

the guy they sent was a butcher and damaged expensive windows and doors. don't work with them. bunch of lairs and terrible quality.

I have worked with Pac Alarms for a few years through work and every time I have needed a tech, called in for a question, anything really - I am blown away by their customer service and friendly staff. They are a reputable, honest and exceed our every expectation. Kudos to their employees for A++ service everytime. read more

I'm updating my review just because they discounted my termination fee to $405.00. If I could I would give 2.5 stars. I don't believe that I should have paid a termination fee because I'm not thrilled with out they try to sneak their term limits in, but regardless I signed the contract. read more

This company Pacific Alarms is downright unethical. I am a successful entrepreneur having employed hundreds of people over the years. I utilized the services of this company from February of 2011 until early 2013 at which point I made a decision to go with an ADT PULSE system which allows me to ARM/DISARM my home from my iPhone. I did receive a call back in March from them after I cancelled my service where they tried unsuccessfully to keep me as a client. I thanked them for their service for the previous two years, put down the phone and thought nothing further about it. I received no further written communication from Pacific Alarms until I opened my mail in early May only to discover a collection letter for over $300! They claimed that the contract was automatically renewable on Feb 1 and I owed them for the period until February of 2014. When I phoned they were arrogant and refused to do anything. When I asked to speak to the Branch Manger they refused simply handing back to an accounts receivable clerk. This is one bad company without regard to ethics or the well being of their customers. I was a client of theirs for two years, paid all invoices on time over the period of the relationship. the result - they send my file to collection thus messing up my credit scores all without ever sending a single communication to me in the mail. Bottom line - stay away from Pacific Alarms !!! read more

We would like to single out Anthony Narita, tech number 224, for his professionalism, expertise and friendliness in taking care of our burglar alarm system. He is a very fine young man and Pacific Alarm Systems is very fortunate to have him on their staff. read more

I took over a place that had services already and it's because of there professionalisms. My sales guy Anthony quickly responded showed up on Time and wasn't pushy at really honest sweet guy. Also Alan is super nice too. I Highly recommend these guys. read more

Kristopher Waight was really great today with installation of a new wireless sensor.....prompt, knowledgeable, professional and very good about answering all of our questions. Excellent installation experience with him. read more

After more than 20 years of prompt monthly payments, we cancelled the alarm service. They sent me a bill for the balance of an entire years worth of the service. They pointed out an "automatic renewal" clause in the contract. The issue has yet to be resolved. read more

My experience with this company was fantastic. We needed to work out a quick installation and they were very accommodating to our tight schedule. Not once did they fail to send an email or get us the quote in the very fast timeline that was required of them. Not only that but they are a great example of customer service. They were super communicative during the process of installation and were consistently letting us know where we where in the process. Our experience was with Sky and we would gladly work with him again. He is polite, helpful and excellent and understanding customers needs. What more can be said, this is a wonderful choice for alarm system if you're in the market for one. read more

I feel that we experienced excellent customer service. Rafael listened and did not interject his thoughts before he heard all of our concerns. He took the time to investigate the issues with the alarm system & did not just focus his attention on the keypad which was the point that we encountered a problem. Once the system was repaired, he had me test to ensure satisfaction and gave us helpful tips. I will ask for Rafael every time!! -- Era Riven, Office Manager SCCM Financial, Inc. read more

Outstanding Products and service. I can't say enough good things about Pacific Alarm systems from Sales, installation to quality of system and performance. A great team . read more

Jorge was the best help during our service call! But, it's obvious that the company doesn't do much support for the people in the field. Jorge came in, listened to my problem and figured it out in minutes. He then proceeded to wait for over an hour to get his answer resolved from his office. After he finally got a hold of someone, they gave assistance and it was done in ten minutes. read more

I was burglarized at my workplace and had these guys install an alarm system for me. If I recall correctly, they came out three different days and tied up about 15-20 hours of my time. I had a rather special situation and this is why it took so many tries. They were never able to successfully fulfill my request (one door was to be allowed access (not trigger my alarm) during working hours). On top of this, being on a month-to-month lease I was asked by the landlord to vacate the premises about 6 weeks after the install. Pacific Alarm came and removed their equipment and I thought that was that. Today, I got a call from a debt collection agency asking for some $2000! I'm waiting for paperwork to find out exactly what is going on but these guys never indicated that they were going to go to collections or in anyway attempted to collect on my contract. It's certainly not my fault that they were not able to get the alarm working properly or that I had to move. Thumbs down for this company for their sheer greed. :-( read more

Today I had amazing experience with Pacific Alarm . Anthony came to our house to replace few sensors , and I must say it was a long time since experienced great service like that, he was professional, came on time , explained every detail and even asked me if we interested to add additional siren or any other services.I wish I would have more experiences like that in my daily life :)Outstanding! read more

Can't say enough great things about pacific alarms. We initially purchased the alarm system and 4 cameras. The whole process was as smooth as can be, so much so that we ordered 4 more cameras a month or so later. Install was on time, clean and courteous and the app feature to see the cameras and the alarm status is easy to use and worth every penny. You can't go wrong with these guys, feel free to come by and see our system, it's top notch! Adam Tromp Iconic Motorbikes read more

Had an issue with the alarm after setting it off by accident. Christian got a technician out as soon as possible. It was fantastic! Thank you Christian. Great customer service! read more

Anthony Narita is the best technician that I have ever had. He works for Pacific Alarm Systems and he is just great. He really knows his work. He is also pleasant and very friendly. I will ask for him whenever I need service from Pacific Alarm Systems. He did a magnificent job at my house. Shirley Price They are located in Culver City on Sepulveda Blvd. It is a great company. read more

We have been with Pacific Alarm for decades. Last week we had a service call with Erick and Anthony. They did an exceptional job and we want to thank them both. Pacific Alarm is fortunate to have such a great service team. read more

This has to be the worst alarm company. Had a tech come out to service my alarm system since I had trouble with arming it at the end of the day. After a few hours of him being on the phone with a coworker. He said that I was all set and ready. I was very happy till days later someone pointed out that the door sensor wasn't protecting the door!! I tested the system and to my surprise they where right. So what was the tech doing!? I canceled right away which I should have done Years ago. This company gets worse every year. read more

Pacific Alarm Systems - The door sensor that was "fix and ready to go" - Security Systems Near Me - Culver City, California

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Kistopher Waight came home to help us adjust our alarm after our recent adoption of a dog. Kristopher was very efficient and advised us very well. We are delighted with the services of Kistopher Waight at Pacific Alarm Systems! Thank you! read more

It's 8:42pm on a Friday night and i'm sitting at my office because Pacific Alarms cannot get their system to work and my building is unsecured. The technicians have been here for 13 hours and its been one problem after another (computer issue, software problem, module problem, etc.). I wanted to have a good experience with this company but unfortunately i cannot recommend them. read more

I have been a customer here for a few years. Today I received an email from someone at this company, but this email message contained a phishing attempt. I called the company to let them know that their email had been hacked. They confirmed that yes, the email had been hacked. To me this seems a little ironic because Pacific Alarms is a security company, after all. It seems ironic to the customer's disadvantage. I will not do business with this company in the future. read more

I have been with Pacific Alarm for nine years now. It used to be great but the past two years it has really gone down hill. We have had numerous false alarms which brings me back to the office or woken up in the middle of the night plus the cost of police showing up multiple times. The one and only saving grace was the OUTSTANDING service tech we had in the office today. Johnathan Aguilar single handedly kept me as a customer of Pacific Alarm. He was understanding, efficient, and extremely professional. I am 100% sure if it were not for his help I would be shopping for a new security company. read more

This company is insane, besides the official response they wrote a nasty "compliment" to my original review calling me an "ahole" because they didn't like me describing our awful experience. Their response to my original review is filled with lies. Clearly this is a company that thinks its easier to try to manipulate their Yelp reviews than to actually do a decent job running their business. Their 5 star reviews are also extremely suspicious looking, my guess is most of those are fake. Do not trust the safety of your family to these snakes. read more

Rip - offf These people charged me 1k for an alarm system that doesnt work. I took them to small claims court --and WON. Its been 6 months and they are dogg me. They had lied, and MIA on problems. I called 12 times/ fax letters...even won in court. Please dont make the same mistake as I did read more

Jonathan is really helpful and an expert with the security systems at pacific. He helped get us set up with our sensors and cameras to secure our business and leave us stress free. definitely 5-stars for him read more

Pacific Alarm Systems is the best alarm company and have excellent customer service. I highly recommend them.

Completely UNPROFESSIONAL and INCOMPETENT. Technicians don't know what they are doing and take hours to figure anything out. Then they don't figure it out and no follow up, I have to call them!!!! HORRIBLE customer service. I inherited them when we bought a new house, so unfortunately, may be stuck with them. We have lived here for 7 months and still don't have the system that they installed completely working. If you are looking for a new alarm service, DO NOT use these guys. read more

I have been a customer for years. Their customer service has always been excellent. I've had a few technicians come out over time for minor issues. And although they were all wonderful, I have to give a specific shout out to Jonathan Aguilar, who was the BEST technician ever. He is so courteous, thorough, helpful, and professional. And gave me some great advice on my current system and how I can improve, without any "hard sale" attempts. If Pacific continues to employ people like Jonathan, I will be a loyal customer forever. read more

Never get Pacific Alarm! The service is plain bad. We had a battery problem, so we called and they didn't have a technician available on call since it was after hours. Then after god knows how many calls they found a technician and he calls us back and left a voicemail since we were outside trying to fix the problem. I called him back immediately, he never picked up nor did he call back. Then the next day I was on the call again with the service dept, and they tried to push me to make an appointment that costs 100$ for the first 30 min, so I asked how do I change the battery myself? The lady started telling me basic things like "ok ma'am open the box and take the battery to RadioShack and then put it back etc", she neglected to mention, however, that the battery is the big black box inside the service box! Ok, we did change it and its still beeping all night! So now I called again and all they could say that I need to go and check/replace the batteries in the room, which we did already. I'm having the technician appt for tomorrow. They won. Lame firm with horrible service people that really don't have a clue about what they are doing or supposed to do. read more

I just got real assistance from SKY. It is rare in today's world that a senior citizen with a phone gets connected with someone willing, patient and knowledgeable. Whoever over at Pacific who's reading this review, SKY DESERVES A TWO WEEK PAID VACATION IN FIJI FOR TWO! Just sayin' ... But I do mean it. Thanks, Sky! read more

Great monitoring system but the real deal is when we have a problem with our system Jonathan Aguilar can always keep us going and promptly fix our system. Very polite and professional. If it really wasn't for his amazing service we would use another alarm company. read more

This is the 3rd home that I have had protected by Pacific Alarms. They have been helpful, proficient, timely and taken care of all of my concerns regarding safety. They are easy to reach by phone & can take care of most issues immediately. I recommend them highly. AS, Torrance read more

We had to get some repairs done quickly, right before a holiday weekend. Jonathan came out promptly, did the troubleshooting quickly and efficiently, and put in the new wiring and sensors professionally. Kudos also to service manager Sky for being so helpful getting Jonathon scheduled. read more

My company has been a long time customer of Pacific Alarms. We recently decided to install security cameras around our office. Reyes came out to install the cctv system and he was friendly, fast, and meticulous. He made the entire process smooth. We're very pleased. Thanks Reyes! read more

This review is regarding an incident that occurred in December of 2012. I have chosen to write the review because of a recent billing dispute over the termination of a home monitoring contract due to the sale of our home in Hollywood. We had a garage break-in at approximately 11:30PM on a Sunday night that triggered a motion sensor. After the alarm was silenced with a key fob, I received a call from the monitoring center and told them we had an active incident and asked the agent for the code since I was not in range of the keypad. The agent then promptly hung up and did not call back. At this moment, instead of calling back the center, I chose to investigate the alrarm and discovered the perp was still present on the property and call the LAPD, who showed up in less than two minutes with both air and patrol support. The perp ran and was not captured. No property was lost but there was some light damage sustained. After the incident, which is on file with LAPD including a sketch of the perp, I contacted Pacific to try and get an explanation of the monitoring agents behavior and their failure of service. None was offered accept for an apology and promise that the incident would be addressed in training. I would not recommend anyone at any time do business with this company. ADT and others are more expensive, but at least they provide a standard of service you can count on as was not the case after we switched to Pacific Alarm from ADT. I will not mention the details for the billing dispute, but it resembles other similar comments posted herein. read more