Been going to Dien forever - since the early 90's. My biggest fear is that he will retire some day. We have been able to buy cheap used cars because Dien has taken care of every junky car that we have driven in there... read more

My car's been a little funky lately - so I've been taking it to multiple auto shops for different opinions. It's so hard to find a RELIABLE auto shop in East Side San Jose. But look no further, I've found it for all of us! 100% trustable mechanics and I just want to thank Dien for helping me out with my car - not only did he fix what needed to be done but he went above and beyond and fixed little things as well with no hesitation and no extra fees. I went to several different places before finishing this spot - each place told me it'd cost $$$$ but here Dien found the root of the problem just by driving my car and it only costed $ HIGHLY RECOMMEND THIS SPOT. read more

Dean has always been very helpful and honest. I first went to him for what I thought was a front-end problem on my 1990 GMC truck. All the other mechanics we're trying to rebuild my front end for a cost of 1500 dollars up to $3,000. Dean told me I just had a bad tire. True enough, that's all it was. I have been going to him ever since. In this case, honesty did get him a customer for life. read more

I deliver auto parts to this store. The owner/head mechanic here is the nicest dude in the world. Every time I deliver to him he greets me with a friendly smile and thanks me every time in the nicest fashion. I told him that my A/C was weak and he told me that I needed another charge and offered me a discount. Awesome guy! read more

This place is outstanding. The mechanic is 100% honest and highly skilled. Also, the prices can't be beat. I've been having Pacific Auto take care of all my repair needs for 20 years. I couldn't be more pleased with the service. read more

Based on previous reviews on this shop, I decided to give it a try. I drove my car there for a check-up. They have done all the checking and finally charged me about $180 to replace a battery. I was very surprised because I just replaced my car battery recently, so there was no way it could have been the battery. Anyway, I came there to pick up my car and refused to pay because apparently they did not discuss with me first before changing the battery. They took out the new battery, placed mine in, on my sticker, it still showed the date I replaced this battery (which was exact 5 months ago!). I refused to pay because they haven't done anything for the car. The car didn't work, they told me to tow the car away. I was very upset because they were acting very rude and unprofessional. If you say you cannot find the problem with my car, I will pay for your honesty and your diagnostic services. But if you just put in a new battery and charge me $180, and when I refuse to pay, you tell me to tow my car away? really? I hope no one will have my experience in the future, that is why I am posting here for you to be aware. I understand you have to do business but this is not very ethical. read more

Very bad service and has no professionalism whatsoever. Please do not trust all the 5 stars reviews on here. They WANT you to think that they can fix your car, but in reality they have NO IDEA what they are doing. Coming here was a big mistake! If I could give it 0 star, I WOULD DO SO IN A HEARTBEAT! read more

I've been going to him for years. He knows his stuff and the prices are the lowest you can find in San Jose. Best of all, he is honest. In this business, that''s rare. The only time I ever had a conflict with him is when I thought he undercharged me. He refused to take more money. He's an excellent mechanic, a decent human being, and you can trust him !00%. And you won't find another place that comes even close to his low prices. read more

My family has been bringing our cars to this shop since I was a little girl. They're honest, competent, and quick. I can't recommend them enough. I used to drive down here from San Bruno, because I couldn't find a mechanic up there I liked as much as these folks. read more

Mr Dien and his crew is the shiet! They do an amazing work in great timing. Mr Dien is extremely friendly and helpful and will only fix what is wrong with your car! Period! I highly recommend everyone go to pacific auto! Don't trip it's on the east side...you will be ok;) read more

This is hands down the best car repair shop in San Jose. Excellent work, great prices and Dien is highly knowledgeable about the weaknesses and strengths of the various models. You sometime have to wonder if their priority is making money, or saving money for the customer. I guess that if you save enough money for enough customers eventually it pays off. Highly Recommended. read more

Pacific Auto Repair has been the only shop to repair my vehicles for tover 15 years. Dien and his staff do excellent work and their rates are always lower than I expect to pay. They have even done some minor repairs and inspections to my vehicles for FREE! I can't put into words what a nice person Dien really is. The level of service is beyond what one would expect from a typical repair shop. I have never had any doubts about any work they have done. I trust Dien and his staff 100% to repair my vehicle right the first time, every time.at the right price. Dien is the only honest mechanic in San Jose. He'll tell you when its time to stop putting money into an old car. When I was shopping for another vehicle, I asked Diem for his advice which led me to the perfect car for me. I can't thank him enough for helping me make the right choice. I recommended Pacific Auto Repair to my brother and and mother and they have become loyal customers even though they live all the way across town. Dien helped my brother find a new used car that he loves too. Dien really knows his stuff. If you have a car that needs repair come to Pacific Auto Repair! You won't be disappointed. read more

My only experience is getting a battery changed out,but from this modest encounter I came away with a positive impression-good service, and the way the manager/owner explained it was first rate.. I'll go back again. read more

Dien and his crew will sort out your automotive problems. He is an honest, helpful, and get the job done......correctly.

Over the years Dien and his mechanics have maintained my vehicles. He always takes time to explain the problem and solutions and has a network of friends and colleagues. If he can't do a certain fix, he always refers you to someone who can. Prices are affordable and he gets the job done to my satisfaction. I highly recommend them. read more

Dien is my mechanic for over 25 years and always gives me the best advice on my cars over the time... From timing belts to fluid changes this is the place to go.. Works on my 2006 tacoma and 1997 Lexus sc 300 and my parents and daughters cars .. I highly recommend dien to everyone.. As a small business owner I understand how recommendations go a long way in helping... read more

Dien is a great guy and the most honest mechanic around. I have been going to him for almost 25 years with all my crappy cars and he has kept them on the road. He has always given me good advice on what to fix and what not to. I recommend this shop to all my friends. read more

I have been taking my cars to Pacific Auto for almost 20 years. During that time, I have never had to take a car back a second time because all repairs have been done correctly. Dien is a very intelligent man and, in my experience, does not overcharge or try to sell you anything that the car doesn't really need. read more

My grandma has been going to Dien for all her car concerns, so when I needed someone, this was the first person I thought of. I took my car to him and had an answer to what was wrong and the work done the same day, all before I got off work at 2pm as well! He showed me all the old parts that were replaced and attached a diagram of what was fixed to my receipt. Had to take it back just a week after the first visit, and with no problem Dien allowed me to leave my car and have it looked at again. He called just some time after and explain with very much detail all the problems my car has. He explained my options, never pushed the issue or tried to make me fix everything at once. He let me know the major concerns and told me what could wait. To make this long story short, I feel all the cost were affordable and all the work by Dien was honest and done very well! I will be back if needed and will refer all my friends and family! Thank you, DIen!!!! read more