These 5 Stars go to Mario the person in the back who is actually doing the MRI…read more He was so friendly and very informative. Walking me through the whole process and keeping me informed of what is happening. Plus adding humor to the whole thing really made me relax. Unfortunately I can't say the same for the front desk staff. As a person who manages a medical office I understand what should be expected when you walk in to a place like this. When I stepped in it seemed the main person in the front computer was on the phone while the one in the back was just on the computer. Neither one acknowledged me as I stood there awkwardly not knowing what to do. The one that was on the phone eventually asked me if I had an appt. That was it "no hello welcome" nothing. To me that's just bad manners and terrible customer service. As I was leaving I had to wait for Mario to hand my disc copy of my images and once he gave it to me that was it once the again they were on the phone I wasn't sure if I had to do anything else or if we were done with the appt. I understand being busy and having patients on the phone but a quick "hi welcome take a sit I'll be right with you" goes a long way and more if it's the first time a patient comes in for these exams. Thank you again Mario for your awesome care and amazing customer service!

I hate closed MRI's so I had an open one done at Precise Imaging. Jerry was very accommodating and…read moremade sure I felt comfortable. I really appreciated that. He also offered to sit with me during the scanning which really helped my anxiety. 10/10 would recommend going here under Jerry's care.

The entire staff was kind, professional and friendly. I was not rushed. The nurse who gave me the…read moreshot prior to the procedure explained everything in detail. I had a MRI with contrast on my knee. The office was clean and there was plenty of parking.

The staff showed exceptional attention and kindness. When I arrived at 4:15 pm, I was attended to…read morein an extremely efficient way, highlighting the excellent work of Angie, who was at the reception. After requesting my identification and insurance , she directed me to Kelly within five minutes, who proceeded to take the corresponding X-rays.

I received exceptional service from Marshal's team. I arrived at my scheduled time and was quickly…read moreushered to begin my procedures. The staff is friendly and knowledgeable a welcome change from others. More importantly, my reports were very thorough and delivered quickly to my doctor. I recommend DMI without reservation. Dr. Carbayo

This place very well may have the worst customer service I've ever experienced in my long life…read more From their website to their front office staff, incompetence and carelessness are what drives this place. If you care about your health and overall sanity, stay away from this place.

Amazing customer service. Reliable and trustworthy doctors and receptionist especially Ms.Evie and…read moreMs.Caroline. Thank you for taking such a great care of us.

I have had a lot of injuries in my lifetime and had to get a lot of imaging done. This place by far…read more provides top-notch diagnostic services to its clients. The staff is professional, knowledgeable, and compassionate, making the entire MRI experience as comfortable and stress-free as possible. A huge plus is the place is super clean!! The facility is equipped with state-of-the-art technology and equipment, ensuring that every patient receives accurate and reliable results. The imaging process is quick and efficient, with minimal wait times, and the staff is always on hand to answer any questions or concerns.

I had a great experience getting my X-rays done here. The front desk staff were very kind,…read morewelcoming, and helpful from the moment I arrived. I especially want to mention Gabriel P and Josh H, who took my X-rays. They were both professional, efficient, and made the whole process quick and smooth. Gabriel was amazing -- very friendly, funny, and extremely professional at the same time. He made me feel comfortable and relaxed throughout the appointment, which I really appreciated. You can tell he genuinely cares about patients and enjoys his job. Josh was also very kind, respectful, and helpful, and together they made the experience much easier and less stressful. Thank you both for the excellent service!

I had a very disappointing experience at this facility due to what I observed from the staff and…read moremanagement. While I was waiting to schedule an appointment, I could clearly hear an employee, whom another staff member identified as Lily, discussing highly personal matters with coworkers in a public area. The conversation included details about family issues and the use of offensive language to describe family members like "bitch" and "whore". And to also hear that her son is going to jail or something related to that . This was inappropriate for a professional healthcare environment and created an uncomfortable atmosphere for patients. I was also concerned by the way Lily interacted with other employees. From what I observed, her communication came across as disrespectful and dismissive. The staff appeared overwhelmed and uncomfortable, which reflected poorly on the workplace environment. Additionally, I noticed her spending time on her phone rather than appearing focused on work responsibilities. Because of this experience, I decided not to schedule my appointment and will be seeking care elsewhere.

I had such a great first experience here today. The staff from the beginning (Crystal specifically)…read moreat the front was very welcoming and patient. Bobbie did my Mammogram and made me feel extremely comfortable, and I could tell right away how much they all care for everyone that walks in those doors. I will definitely make this location my new permanent Women's Center!

My experience was great because I felt I was in good hands. I would really like to thank Bobby who…read morewas so thoughtful and caring. She really helped me get through my tests. She is the best. Thank you so much.

This is the location I would recommend…read more 1. The phone was answered promptly, and I didn't have to wait too long. 2. The representative, Lorena, was extremely helpful and provided excellent assistance. She was very kind and professional, and she helped restore my positive feelings toward UMI. I truly appreciate her excellent customer service and support.

It was a good overall experience but I'd likely elect to go to a different location next time. I…read morewas unaware that there was a charge for parking. I know other locations closer to my home do not charge for parking. I choose this location because it was on the way to my mother's house and had the soonest appointment. Next time, I think I'll take the later appointment. Once I got in the office it was OK. They were very efficient at getting me checked in. I did have to wait for a bit. The gentleman doing the test was pleasant and seemed knowledgeable. There were patients taken before me who arrived aftermath but I think they were there for different testing. Mammogram I'm guessing. I was there for a DEXA and that is not available at all locations.

This is SIMONMED IMAGING- Santa Ana.. If I could leave…read more-1000 I would... referred by my lawyers and having to transfer from Beverly Hills to Santa Ana, for machine purposes and let me jst tell you it's a big difference in the customer care direction. When I scheduled my appt over the phone I specified that the person I would have bring me because I have to take anxiety meds to go in the machine as I am claustrophobic, is not off of work until 3:30 so there's absolutely no way I would schedule myself at 4. I told the scheduler 4:15... I get to my appt at 4:20 I walk up to the desk hand her my passport tell her my name and say "I'm sorry I'm late, my name is S****** D**** & my appt was at 4:15" with a big ass smile. BRENDA RODRIGUEZ says: "you're late" I said "I know I jst said that" She says "no your appt was at 4pm" I said "no I specifically asked for 4:15" She says "well here it says 4pm" She then proceeds to pick up a piece of paper and points "see this says 4pm" Now any literate person can read the situation and clearly see she's being a smart ass.. instead of trying ease the situation as there's clearly been a mix up, she was very unprofessional and as I'm already terrified of going into the machine, I'm immediately frustrated with her behavior.. My response: "idc what that paper says I requested a 4:15 appt" followed by a second mri because I had 2 scheduled so even if the first was missed why not go see if I can be seen still instead of going back n forth with me about a misunderstanding... UNPROFESSIONAL Dare I say it's because I was black but ima hold grace there. So I tell her watch her attitude and don't get snippy with me. She goes to the back to talk to the dr and the dr comes out and says she will see me after her other two patients are done.. I said "I thought so" with a smile and sigh of relief because Brenda was making it seem like I couldn't be seen at all.. so I tell the dr and I point dead at her "yall need to check her attitude" So Brenda now has to give me the forms she should have been given me when I walked in. Brenda comes back out ask me to come get the papers but she's like chuckling under her breath and smiling trying to avoid eye contact for whatever reason so I asked her "what's so funny?" I walk back to my seat My mom, who was with me tells me to calm down and I say to MY MOTHER "I'm not trying to be but she was being rude for nothing" and jokingly while laughing said something to my mother.. I filled out my papers and Brenda walks to the back to go tattle on me because she clearly starts and is bad at handling customer escalation.. she lies and said that I threatened her.. so now doc Andrea comes back outside to say "she can't see me" and didn't look like she was going to explain so I said "why? because Brenda went and tattled on me?" She says no because you threatened her.. never threatened her because I wasn't even talking to her. If you hate being nice to ppl, or ppl of other races and being a problem solver then maybe you shouldn't be in Customer Service.. it's truly that simple.. Brenda jst cost yall some money.

Currently known as SimonMed Imaging, this location was much more efficient than their Torrance…read morelocation. The staff is very professional and appointments are kept on time unlike Torrance. If you need to use SimonMed imaging, it's worth the long drive to come to this location for your MRI.