Overall, would not recommend. Shady, pushy, non-responsive and overpriced for service. I called asking for an estimate to change my locks to one key. I described what I had and what I wanted and was told that a locksmith would need to come out to give an estimate. I also asked to take the locks into the location, since they locks were new and still packaged. The service agent on the phone said their location is under renovation, so they had to send a locksmith. It was very pushed to send a locksmith out to get an estimate and not once was anything mentioned about a service fee to do that. The locksmith that came out was fine, he was polite but also very pushy and came across as trying to get as much money as possible. He told me that the old lock in my door couldn't be removed (incorrect, I later got it out by watching a YouTube video and popped it out). He then quoted me $85 per lock and I needed 4 locks (3 key systems) adjusted to one key. This was way out of my current comfortable spending range so I declined and told him I would call back once I was ready. He then charged me $50 for a "service fee." I was very taken aback, as I was never once told leading up to this point that there would be a charge for an estimate. I wish I had declined to pay in the moment but was very uncomfortable and surprised. I also was alone in my home (all females will understand) and didn't want to have a confrontation. I feel this was a very shady business practice and I feel scammed. It is not the customers fault they do not have a store to bring the locks into and have to send someone out. They are also not responsive, as I gave my feedback afterwards in their survey they send and have not heard back. I explained all this and asked for my money back and have not heard back. I would not recommend this business to anyone. Learn from my mistake and go somewhere else. read more

Had my wife call in for a quote on rekeying our new home...Guy on the phone had no idea what they charge said $95 and up but couldn't give us a solid quote When we asked if they're Licensed and asked for their CCB number he said they don't have one and that they "Only really open cars" Their posting shows and address in Beaverton but upon more searching they have multiple addresses and don't seem to be legit at all If you're looking for a locksmith ask them their CCB #.....If they refuse to give it to you then they're not legitimate and a scammer In response to the "owner" chiming in Still no CCB or any info on their advertising which is required in oregon if you advertise for services You now have an employee(s) that you're required to carry Workmans comp insurance for Neither the state of Oregon or CCB show the proper address for your business that match your storefront in Beaverton Se Portland and Forest grove aren't correct Just because your "Technician" lives some where doesn't give you the excuse to use their address for your business since it is you and your other company that are registered to this business and your using a fictitious address to make your business look larger then it is why trying to get more coverage on searches NO updates on the CCB website have been made read more

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I hired Pacific Lock Dr to help me after locking myself out of my house. Everyone on their team I talked to was awesome and extremely knowledgeable. I even decided to have them change all my locks and have them all keyed alike. They are a great one stop shop. I highly recommend using this company! read more

I called them yesterday to help my 97 years old mom to unlock her car when she lock the key inside the car some guy with accent answer the Phon and say one moment and I wait more then 5-10 minuets and when I called again and again he didn't answer again read more

They were fast, efficient, professional, and they unlocked my car within 60 seconds of me trying for an hour! Will definitely be referring EVERYONE I know to them! Such a great company, locally owned too! So happy I found them :) read more