Do not go here! I went here a FULL YEAR AGO, and they just sent me a bill for $70 out of no where…read moreafter I have already paid almost $300 with insurance. Also, a year ago, they lost my test results, and I had to call them no less than 4 times to beg for my results and never got them. They never called me back, so I just gave up and now they have the nerve to send me a bill a full year later. I seriously can't believe it. I will be contacting their team and fighting this. So stupid.

Was seen here and everyone was very nice. Did a blood test and my arm was bruised up for a week and…read morethe best part they said they didn't get the part of the blood work that mattered. They said they ordered it but it wasn't done and I might have to do another test. I asked them to please ask the company they had run the test re do it cause as they can see my arm is still bruised from the last test. They said they would and give me a call , a week now and no calls. They want you to use their app for appointments. BEWARE, the app will charge your co pay and add a $50 charge for cancellation. I asked them about the $50 charge and asked them to remove it. They said it will automatically get refunded. A week goes by and still no refund. I called the office and they now say they can't refund me and I will have to call their billings department. Hope it goes better for everyone else.

Great location, great staff and physicians, good late appt times which is a bonus, and enough…read moreparking spaces for patients in the garage. Strange to see a Stanford clinic under apartments. Great facility which is beneficial for the residents that live by here. When they meant express care, it was express fast appt. Got to the point since they knew my symptoms. Friendly, honest and they care. Saw Dr Thanh K for an infection. Saw him before at the Stanford Palo Alto office, too for a foot injury and he was great and thorough. I would definitely come back here to see him and the staff again. [4R,2025]

This urgent care is fantastic and staff is very well organized. I highly recommend this for care…read morequality, staff, experience with the check in and overall very clean .

I saw Dr. Vecchi twice within one week for symptoms including an acidic stomach, loss of appetite,…read moreheadaches, nausea, and fatigue. No blood tests were ordered. I was told I had a sinus infection and was advised to drink a lot of water. After following this advice, the next day at work I suddenly became extremely weak and experienced blurry vision. My husband took me to the emergency room instead of returning to her clinic. Blood tests were done immediately, and I was admitted to the ICU due to hyponatremia (low sodium levels in my blood). The hospital staff told me the timing was critical and that they saved my life. This happened seven years ago. I'm sharing my experience now so others can be aware and advocate for themselves if their symptoms persist or worsen.

Hands down the best doctor that I've ever had - very detail oriented and caring. With most doctors,…read moreI feel like they're trying to get me out of the door as quickly as possible but Dr.Vecchi explains everything in detail and answers any questions that I have. It's so rare to see someone that truly embodies the kindness and compassion of a healer.

Not sure that he is even taking patients anymore. He is not on the schedule, or even at 1med…read more He had good people skills. He listened, such a precious commodity now days. He knew the treatment options and was able to explain them. He was good with middle aged women and men. Not sure he did a full exam but he did give me some good advice that changed the course of a very painful injury. And he is just and employee of OM and not a boss as one person said. Just because he has the MD doesn't make him in charge but who knows maybe now he does have a new admin position in this form of health care delivery?

My rating is based on my following, personal experience. I found Dr. Fell by searching on the…read moreInternet and joined One Medical just for him. Called O.M. after joining and made appointment for today, Monday, Dec. 8. On Friday, Dec. 5 late afternoon, just ONE business day before the appt., I get a call from O.M. telling me Dr. Fell's office cancelled my appt. because they do not accept new patients anymore. 1. Why was appt. available and booked if Dr. Fell does not accept new patients anymore? 2. Why notify me end of day on Friday, one business day before the actual appt? 3. Why not having the decency/courtesy to call me directly to let me know? Perhaps Dr. Fell is indeed a good doctor (I did not get a chance to experience), however, given the way HIS office/people handled this matter, makes him a terrible leader. And as we all know, the buck stops with the boss. Disappointing, to say the least.

I would not recommend referring friends or family to this office. In our experience, follow-up care…read morewas significantly delayed and extremely difficult to obtain. My family member had to call the office 10-15 times before anyone answered. Communication was poor, and concerns were not addressed in a timely manner. Due to the lack of responsiveness and what we believe to be negligent follow-up, I will be filing a formal complaint with the California Medical Board. Patients deserve timely communication and safe, attentive care.

Wait time can vary. I'm a new patient and my appt was at 11:15 but it was hard to find the entrance…read moreso I was walking around for a bit and came a little late. However the person in front of me was still waiting to be seen. So I got my vitals taken around 12:20 and left around 1:05 for my new patient appointment. This is typical clinic environment which I work in so I expected it, so try to plan ahead! I was talking to a resident I think and basically went over my health history with him and then Dr Nguyen came after and we talked briefly and what she recommended based on the problems I talked about. I got a paper to take to quest diagnostics for blood test and I got prescribed medications. Dr Nguyen was very pleasant to talk to and gave me a nice explanation of my test results and what to look out for in the future. Overall a good experience and they returned calls pretty quickly.

Melissa helped me go from a 13.1 A1C to a 5.8 in a year. She made it possible by her encouraging…read moreand amazing professionalism and her ability to make you feel heard and respected. Literally the standard in which to hold all other doctors. I hope she is happy and healthy in whatever future she decides next. I have no doubt she will be missed by many pf her patients myself very included.

Best doctor ever. I'm so sad she is leaving. She has been my doctor for over 10 years. Anyone know…read morewhere she is leaving to? So sad that we are not told if she is going somewhere else? I need to find out.

Been going to Dr Joshi for more than 10+ years, very knowledgeable and friendly. Wait times are…read morenot too long for walk-ins.

Dr. Joshi is genuinely caring, observant and pays attention to detail for her patients. I highly…read morerecommend her as a doctor. She's great for primary care, and keeps her patients above factors like financial interest or just "ticking boxes" in providing care (that most other doctors do not). A-rating for the Dr. However, there are problems with the front-office staff. They often try to manage the doctor unprofessionally, instead of the other way round - while running her office. Specific problems experienced were: Doctor was running late with our appointment, and we needed the full appointment time that we paid for (out of pocket, in that instance) and I was making sure we were not exceeding our time. The uncouth staff would butt in while the doctor was taking her time to explain matters on her own volition - to push her on to the next patient. If this staff were being so diligent, they would have paid attention to the fact that the doctor was running late and prevented that. There were other issues as well, such as careless simple blood-draw from untrained staff that led to bleeding that the staff did not even notice. So C- or D rating for the front-office staff that one might have to deal with, for the benefit of the good doctor.

Dr Buff is one of the worst doctors I have ever worked with . I took my wife for an urgent care…read moreappointment and he continually spoke over us and interrupted without letting us ask questions. It was clear he was in a rush to get us out. At the end of the visit on his way out, he said "Oh sorry do you have any questions? We've been getting slaughtered with patients today." I started to ask a question and he quickly answered it as he was walking away, without listening to the others we wanted to ask. He also said "Namaste." jokingly to my wife because we are Indian. We speak clear English and are American citizens. There is no need to treat us like that. We also overheard him having much calmer, friendlier conversations with other patients,so it was clear he was just in a rush to get us out and diagnose the issue based on notes instead of listening to our whole story. I do not recommend this doctor and will never see him again.

I work with intellectually disabled adults and often take them to their medical appointments. With…read morea background in Healthcare Administration, I am often broken hearted at the lack of care my clients recieve. I have been shocked at how many medically trained Dr's wont even say "Hi" or acknowledge my clients or even attempt to communicate with my clients. So many Dr's rush you in and out and this is sadly especially true with intellectually disabled clients, IMO, who often need help the most. Today I brought one of my clients to see Dr Buff at El Camino Health Urgent Care and was so impressed with this Dr!!! My client is not very verbal and has mood swings constantly and Dr Buff worked with him amazingly. I believe he is very experienced with the intellectually disabled. He asked him questions, asked me questions and went out of his way to help my client with a wound. My client felt so comfortable with Dr. Buff, which is not usually the case with other Drs. Dr. Buff even walked us out to our car after the appointment and helped me assist my client with getting in the vehicle. Dr Buff even went out of his way to call me later the same evening to check on my client. Thank you so much Dr Buff!!! We need more Dr's like you who actually care about people and don't treat us like a number. THANK YOU DR BUFF!!!

My Mom is seeing Dr. Le for nearly 7 years. I cannot say enough wonderful things about Dr. Le. As…read morean internal medicine specialist, she truly stands out for her remarkable expertise, compassionate care, and personalized approach to medicine. From the very first appointment, Dr. Le took the time to listen attentively, address every concern, and explain medical details in a way that felt both thorough and reassuring. One of the qualities I appreciate most is her commitment to follow-up care. She consistently checks in with phone calls to ensure that treatment plans are effective and that my Mom is progressing well, which provides an incredible sense of support and connection. Dr. Le also goes above and beyond by suggesting services and specialists outside of her direct practice when necessary, ensuring that every aspect of my health is addressed comprehensively. This holistic approach reflects her genuine dedication to patient well-being. Front desk staff are exceptional and humorous. These people are busy saving lives, they are not there to make small talks and discuss lunch plans with you. Give them a break. Be patient and kind. You'll be amaze what you'll receive in return, in term of care.

Horrible staff and does not open on time. Waited outside for them to open and had seen staff inside…read moretrying to hide. Very unprofessional for a medical clinic to do this, even if it's by appointment only. Had elderly ladies waiting outside for them to open up and it's over 90 degrees. They didn't open up until after 30 mins from their posted sign. Lunch is suppose to be 1230-130, and they didn't open up til 2pm