I want to thank Ricardo at Pacific Sales in Pasadena for helping me with all my appliances for my new home. I told him the dimensions and general idea of what I wanted and he consistently gives the best recommendations. I've been using him for the past 5+ years for my mom and for my own and he's always very responsive He is very knowledgeable, efficient , professional, no nonsense and he tries his best to give you the best price possible . He listens to your needs and gives his honestly opinion , never try to upsell you. Just tell him what you need and he will find it for you! I keep going back to him for his service because I really respect his opinion!!!! read more

Great all around service. Great location. Great prices for above standard appliances.

Jack provided excellent customer service, helped us find the correct replacement hood timely and pleasantly. Made sure we got the best deal, compatible equipment, and left no questions unanswered. read more

Ricardo at Pacific Sales was amazing to work with! He helped me order appliances and even made it super easy when I decided to switch brands after my original purchase. He's also been a huge help coordinating deliveries whenever my construction schedule changed. Great service from start to finish -- highly recommend asking for Ricardo! read more

We worked with Diarra in plumbing, who expertly guided us through product options and skillfully configured the ideal solution for our kitchen. We highly recommend Pacific Sales and Diarra for all your plumbing needs. read more

Ricardo was a great help to us. Very knowledgeable and took the time to help us find what we needed and got us great values so we could stay within our budget. read more

We keep going back to Pacific sales every time we need appliances. The customer service , selection , price match and honesty of the employees is commendable. We have dealt with Michael Meyer every time, he is a knowledgeable, professional! read more

DO YOURSELF A FAVOR & JUST ASK FOR FRANK! HE IS EXTREMELY DOWN TO EARTH & WILL TAKE CARE OF YOU! I recently purchased Thermador appliances at Pacific Sales and had an exceptional experience thanks to Frank. His extensive knowledge and passion for the products were evident as he guided me through the options, ensuring I made informed decisions. I'm an extremely picky person, but that did not phase Frank! His dedication to customer satisfaction was clear--he coordinated delivery and installation seamlessly and kept me updated throughout the process. Thanks to Frank, I now have a kitchen equipped with top-of-the-line Thermador appliances that exceed my expectations. I highly recommend Frank at Pacific Sales for his professionalism and outstanding service.. Thank you, Frank, for making my appliance purchase a fantastic experience! His manager RICARDO is also a gem! read more

Pacific Sales Kitchen & Bath - Appliances Near Me - Pasadena, California

I cannot rave enough about the customer service received by Chris, knowledge about the appliances and overall feeling that you as a customer matter and the decisions you're taking about buying an appliance are important. The selection is vast and you're able to really understand in this small setting what you're purchasing versus the bigger stores where it can feel overwhelming. I feel like I had an amazing experience and cannot thank Chris enough! read more

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The level of care and service at Pacific Sales is unsurpassed. We've bought appliances and fixtures from them for years and will continue to do so. Kate and Ilya are both stars in plumbing fixtures. read more

If your in the market for a new appliance make sure you start here. Make sure you ask for Ricardo. He was very knowledgeable respectful. Not only did Ricardo get me into the right refrigerator for my needs he goes above to find you the best value. The staff are all really nice and it's nice to have a showroom with so many options to look at. And on a surprise they have a great kitchen and bath section upstairs with some great displays. read more

Chris Dickinson was the most informed, helpful, and friendly sales representative that we have ever worked with. We told him what we wanted, he showed us the features and options, and he worked hard to get us the best price on the product, and the installation. read more

I did a recent whole house reno (horrible horrible, don't do it ). But I purchased most of my plumbing for bath and kitchen from Pacific Sales Diarra is an angel! I went in at least 5 times trying to pick all the pieces before ordering and she sat patiently with me each time. Told me the pros and cons of each piece I was looking at, had some substitution based on my needs and price range. She dealt with my horrible contractor team who borderline harassed the front desk. If you have no idea what you're doing, Diarra is the one you need! I got my appliances downstairs with Michael who also helped reign in my champagne taste with some good solid recommendations. He also dealt with me at 2-3 times before I pulled the trigger. These people have ended their place on whatever after life they desire! read more

Pacific Sales is a full service store that provides everything for your kitchen or bath This past week was a president's week sale, so I took advantage of their 30% off on Toto toilets, as my current one is not water saving and is the original from when the house was built. The sales staff are all accomodating and informed me that orders are taken on the day of purchase and are brought to the store from an off-site location on the next delivery day. Although I'm not in a hurry, I need to still find a plumber to install the brand new toilet. I'm so happy I was able to get the toilet I wanted at a discount! read more

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Michael helped us with selection of our Bosch dishwasher. I was very impressed with his knowledge of all the dishwashers and very much appreciated his straight forward and transparent approach to helping us inform our decision read more

We visited Pacific Sales in Pasadena this past weekend to purchase kitchen appliances for our new home renovation project and were assisted by Chris, Jack, and Anna. All three were knowledgeable and patient, especially Anna. She was extremely helpful and friendly. The entire process was smooth and enjoyable! read more

Chris is the only person you should ask for when you call or come in. He was the absolute best. I thought the process of buying a refrigerator was easy, but it's a lot more complicated than that. Chris made it so simple for me. I knew I was in good hands. He helped me out all the way through the details. I'm a repeat customer of Pacific Sales All employees are good, but Mike knocks it out of the park!! read more

Pacific Sales Kitchen & Bath - Appliances Near Me - Pasadena, California

THE ONLY place to shop for plumbing fixtures (faucets, showers, etc) if you want to work with some who knows all the details and inter workings very well . KATE and DIARRA have been working in the kitchen and bath dept for 10 and 4 years respectively at the Pasadena store . Both are amazing , and so lovely to work with. Between my friends and family we have done plumbing fixtures for over 30 kitchens and baths with them. In the rare event additional parts are needed or there are issues, they will be available to assist m even years later . read more

Kate and Diarra have delivered amazing customer service for all my clients needs. They have an amazing selection and I would recommend them to all contractors and designers in the area. read more

Ricardo Garcia was great and helped me update my kitchen with all new appliances. He was very knowledgeable and was able to recommend the right refrigerator and dishwasher given the constraints of my older home. Appreciate all the assistance. read more

Excellent customer service. Field verify installation requirements. 100% transparency. Surely recommend it RS read more

Great customer service. Diarra made us feel welcome and comfortable. Very knowledgeable of the products! read more

I received gold standard customer service at Pacific Sales on Lake Avenue in Pasadena, CA. My sales specialist, Michael Meyer was very knowledgeable about the appliances I had done research on and helped me to narrow down my choices. He was very pleasant, patient and very much in tune to what I was looking for. The showroom is impressive with dozens of models to view. All of the ladies at the front desk who helped me finalize my order were kind and diligent and very thorough in making sure the paperwork correctly reflected all of my purchases as well as any discounts that could be applied. read more

Diarra Elshee was the sales rep who assisted me in selecting kitchen and bathroom products for our Altadena rebuild. She was knowledgeable and professional and went above and beyond what I expected in assisting me with my selections. read more

Ricardo Garcia was an incredible salesperson. He helped me navigate the best range and hood for me. He also helped me in getting a 10% rebate for my purchase. I left Pacific Sales feeling as though it was my lucky day! read more

We purchased all new appliances for our kitchen. ANNA FIFER was helping us choose our appliances and she was amazing. She was very patient with us as we ask lots of questions and her customer service skills were above and beyond. She made things very easy for us and explained and answered every question we had. considering that they don't work on commission Anna's skills was a five star and she made this process very easy for us. read more

Amazing service and help from Adriana Teodocio!! Purchased 7 appliances for my post wildfire rebuild and she was professional, patient and sensitive, and knowledgeable about EVERYTHING: the appliances, different brands, warranties, sales, credit, etc. The whole staff was great. read more

I purchased a full set of kitchen appliances from Michael. He did such an amazing job helping me pick out the best, most cost effective appliances that fit my style. And he's super pleasant to work with in general. 1000 times better experience than trying to pick them out on my own at a big box store! read more

Love Chris D. And the rest of the employees here. They are knowledgeable and kind. I called them from NC where I live because I needed a refrigerator for one of my units in Pasadena and Chris made it so easy of a way purchase and experience. I will definitely use them again. read more

Pacific Sales Kitchen & Bath - Customer service - Appliances Near Me - Pasadena, California

Had the pleasure of working with Diarra in plumbing, and Jack for all of our appliances. Diarra helped us pick out faucets, tubs, and sinks. She asked all the right questions to make sure we got exactly what we needed. Jack did the same with all of our appliances. Both were very knowledgeable and helpful in answering all our questions and concerns. read more

Husband and I came into Pacific Sales on Friday night looking to see if they carried the range, fridge and dishwasher we were looking to purchase for our kitchen remodel. Off the bat we met Chris who was straight forward and explained everything perfectly. He talked us out of the range we were eyeing and gave us options to look into when we got home and sure enough, he was right and changed our range brand. Then we went up to plumbing and Kate was the sweetest and she knows her stuff. She printed all the specs with prices for all the different fixtures we were looking at. She was very patient and helped us pick the right fixtures for our bathroom remodel. Today, we walked in to make our full purchase for range, dishwasher and fridge and Jack greeted us and took care of our order right away. Everyone we encountered here was very educated on their products and just the nicest, most helpful people. read more

All the guys at Pacific Sales are AMAZING--so helpful with our remodel! Ask for Jack--he's the best! Super dedicated. We wouldn't shop anywhere else! read more

Chris is very knowledgeable about all the kitchen appliances and the differences by manufacturer. He gives excellent advice as well as great helpful suggestions. We were guided into a very good offer from one manufacturer who provided kickbacks. Very impressive salesperson. read more

We went into pacific sales looking for a kitchen sink. Paul the sales representative was amazing. He was informative, knowledgeable and patient. We left with a tub, toilet and sink. Anna at the register was pleasant and very nice Thank you Paul!!! Great experience and great customer service. read more

We recently bought several appliances for a complete kitchen remodel, and we have Ricardo Garcia to thank for a great experience and going above and beyond. We relied on Ricardo for many things large and small - extending delivery dates, rescheduling installations, arranging delivery of parts and repairs, and making sure we knew about and got every deal the Company offered. He always came through, making us feel important and listened to. Instead of our spending hours on the phone with unhelpful "customer care" overseas or waiting weeks for fixes, Ricardo solved our problems quickly and completely. He is well respected by manufacturer reps and fellow Best Buy employees, and knows how to negotiate his way through help lines. He deals with dozens of customers every day but he always remembers each customer when they come back to him. We've been buying from Pacific Sales for almost 20 years. As long as Best Buy continues to have high quality employees like Ricardo, we will keep coming back. read more

Ricardo was incredibly helpful scheduling delivery for a refrigerator that is going into a tight space. We expressed our concerns about the tight space and needing a small truck and made notes and calls right then to ensure it would all be taken care of. Highly recommend Pacific Sales and Ricardo! read more

We bought a stove and refrigerator on short notice for our daughter and Ricardo G was so helpful made shopping easy and we got the great news of it being delivered on Christmas Eve. Ricardo is amazing, he was kind and friendly. This was our first time shopping here and you just got a life long customer. Highly recommend shopping here. read more

Just had the best experience at Pacific Sales when purchasing a refrigerator. My sales associate, Michael Meyers, was extremely knowledgeable, courteous and tells you honestly exactly the way it is and what's problematic and what's best. Suzanne read more

Diarra Elahee made the process simple and trust me it was not simple. There is still work to be done and a bath tub to buy but she has been beyond kind and patient. Looking forward to finally finishing this project but having her professional input and her ability to problem solve is invaluable. read more

Diarra was super helpful in putting together an estimate for our remodel. Her knowledge and patience made the whole process quick and easy!