I have been to this place several times and have ALWAYS been beyond satisfied, how ever my most recent time there was really disappointing and frustrating! First I always look to see what specials they have on Groupon, and they had some decent ones but I was looking for a special like I had previous: 1hr full body & 1hr foot massage. I was fortunate to find this special listed on their website for only $65. Excellent price for such great service I have always received there, so I decided to use their online booking system (which I have never used previously) and found my favorite masseuse, Mary. I booked an appointment at 7:30pm (which was available on their appointment availability online) but approximately 10 minutes later I received a call that Mary was not working that particular day. I was reluctant to reschedule for a day she would be in, however I really needed and wanted a massage so I was talked into giving another person there a chance. 7:30 comes around, I was running a couple minutes late however I got there and was treated with great kindness. I paid for my package, but had only brought cash to tip & my bank card to pay for the service itself. I was upset to find out at that time that there would be a $2 charge for using a bank card, however it was too late to go get cash from the bank and just said whatever I will remember this for future reference. Then after paying for my package I was advised that all the chairs for foot massage were occupied and I would have to have mine done in the "private room" that full body massage is done in. I was not too happy to hear this because it would not be the same experience and you don't get to relax on their big comfy reclining chair, there is only the massage bed and a regular chair in the room. The "host" went and spoke to my masseuse and came back and told me that she will be doing body massage 1st then the foot massage. My reply, ok that's great, then a chair should be open up for my foot massage, right? I was advised no, everything would be done in the massage room. Ok, I went with it. Long story short, my massage was not nearly as good as when Mary had done the job 2 previous times and the foot massage was a joke compared to what it normally is when you are out on the big chairs.
I would normally give this place 5 stars, however because I was charged $2 to use my credit card, they over booked appointments and the service was not up to par I did eliminate 2 stars for this experience deserved nothing more than 3. I may have given more had I been offered the option to have everything completed that evening or come back the following day for the foot massage when a chair was available, also, I do not believe it is written on paper or a sign anywhere that there is a charge to run your debit card. So with these blindsides my experience was not the best I have had like in the past however, I did get a good deal on price. read more