I have enjoyed living here for the past 2 years! Management is quick to reply and fix any issues, and they have lots of nice gestures like giving out candy for Valentine's Day, hosting BBQs, Halloween door decoration contests, etc. Overall a great place to live! read more

This has been a great place to move in, Dana welcome us and gave us all the correct information from day 1, all was explained with detail before we even applied for the credit check and lease agreement, both Dana and Lesly from the lease office and management have provided us great service and have been attentive to any call or email regarding the unit, the maintenance team has been great as well, it's been such a great experience that we just renewed our lease for one more year. Happy tenant here! read more

I did a half annual lease at Palermo apartments. During my stay, I appreciated the staff and community. When I encountered problems in my unit, the staff supported me and ensured the problems were resolved. Huge thanks to Anthony and Sylvia for always looking out. Really grateful for Dana at the leasing office for answering my questions and providing service. I would recommend palermo for anyone looking for a friendly community with a helpful staff. read more

Good area and friendly people. I have never had a bad experience with anybody here and have enjoyed my stay.

My bathroom ceiling started to drip water and it only got worse. I called the emergency maintenance and they sent the cleaning lady who wipe stuff down but no maintenance could come by until the following morning. At 5 AM the water came down even worse than before and now my bathroom is flooded I've contacted emergency maintenance three times now and still nobody has come by I've only been here a week 2 days. Very disappointing. read more

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I have been living here for about 2.5 years. So far I have no complaints about the apartment. My neighbors are nice and also management staffs are accommodating to my needs. It is a dog friendly apartment, the only feedback I would like to add is apartment needs to plant more grass for the dogs to go potty or add the doggie lawns. Sylvia, the housekeeper is really working hard to keep this apartment as clean as possible. read more

I love my apartment. The office and maintenance team are great.

Nice people and very responsive management. The cleaning and maintenance team are working hard every day. Maintenance requests are handled promptly and professionally. On-site management is a real perk when you have a question or concern. The heated pool is kept very clean. Secure underground parking is helpful. Happy to be living here! read more

As I was reading reviews for this place, I couldn't help but noticing how the management ONLY comments on good reviews, but nothing on bad reviews. As if they don't see those reviews (or they just don't care). Shame on them for the poor management and disciplinary actions that they take (or don't take), after having to submit complaints for crazy neighbors! Please DO NOT LIVE HERE!! for the same price, I'm sure you can find a peaceful home with better community and staff!" Especially without the crazy neighbor you have to deal with and the thin WALLS, where you can hear clearly what your neighbors are doing! YES! you can hear EVERYTHING as if they're right next to you. read more

I've lived at Palermo for almost 4 months, and have to say the management at the property and off-site will continue to feed you lies and tell you want to hear, until you leave them alone. My girlfriend and I moved into a unit on the 3rd floor, expecting a peaceful and quiet community as we saw during our initial visit. Little did we know that the tenant living in the unit directly below us was mentally ill and caused noise disturbances every day in the middle of the night into the morning. He was screaming, singing, breaking things in his home, and we didn't feel safe to confront him. We didn't feel safe in our own home, nor could we get a quality night of sleep for 2 months. We complained several times to the management but all they told us was that the tenant was in the process of moving out in June. They offered to transfer us for a fee or end our lease, but would charge us $3,000 and 1 months rent to end it. After weeks of lack of sleep and tired of complaining, we paid to get transferred into a smaller unit for the same monthly rent. There was no sympathy for not being able to evict the tenant or provide us with a safe home we could sleep in. Everything was about business and no matter how many times we complained and escalated, we got the same lies, the same BS. 2 months later after the transfer, I still see the same tenant in the property. I still hear his loud screaming and singing from his window when I walk by. Despite knowing of the complaints, they allowed a new tenant to move into our old unit. Don't move into Palermo. The management treats you like a revenue number and has no sympathy to providing a good home. read more

Still no progress! I have to get to work early in the morning!!! 1210am yelling and screaming, seriously PLEASE DO SOMETHING ABOUT THE SITUATION. I'm practically begging you to do something about the tenants! read more

EXTREMELY RUDE STAFF NAMED AIDA, POOR MAINTENANCE, TERRIBLE PARKING!!! If you want a good home life don't live in this place it's only going to bring you misery. Parking for tenants really is the worst that I have ever seen or lived in!! With cars parked on both sides of me they are parked so close I couldn't get out of my car. It's a horrible living situation at Palermo apts & the manager kept letting the maintenance workers to park in my parking space during the day. Office staff are very rude, they over-promise & under deliver, we had to call the Los Angeles Dept of Health to fix maintenance issues. DONT BELIEVE THE HYPE & DO NOT GIVE THEM A DEPOSIT, LOOK ELSEWHERE......... We moved out about a year ago, it was a terrible experience. RUDE & LAZY is the best way to describe the staff at Palemro Apts. I'm sure the staff will respond to this review with more rude comments, they are very low class, lie cheat & steal should be their motto..... I was driving by the building today & remembered how horrible it was so I thought i should inform the public of my families experience. I was blocking out some of those memories it made me sooooo mad in the past that just seeing that building & remembering the terrible experience we had. I felt i should post this before i forget the office manager Aida that loves to lie, harass tenants & be a total jerk. DONT WASTE YOUR MONEY OR TIME HERE read more

Clean, ok for the price! No storage, parking sucks for tenants and non residents. Parking for tenants really is the worst that I have ever seen or lived in! My car was constantly being scratched by other tenants on both sides of vehicle, one time the cars parked on both sides of me parked so close I couldn't get out of car and literally had to get out of the trunk, thank god I have a hatch back!!!!I complained to management from day 1 regarding this issue. But really what can they do?!? They didn't design the parking structure! Just glad that my lease is up and realized the mistake of moving there. Laundry room always packed or something always being fixed in the laundry room, people will remove your clothes if your not careful and don't remove them yourself ASAP. Dogs do pee everywhere! And it is so disgusting!!! Also every so often you get brown water coming out of pipes, I will post photos to prove it!!! Cleaning lady does a great job cleaning around the building, and try's her best! She is very sweet and nice. I've notice someone is either always moving in or out? A lot of turn around in the building, we have been here almost 1 year. As of June 1st 2016 We moved as soon as our lease would allow us to do so. Got almost all of my security deposit back minus some deductions, grateful for getting that back. Received the check 21 days from move out date. They always had card operated washing machines, I would be shocked to see if they really replaced all of the washing machines. I will definitely check, since I still have friends that live in the building and I will update my review at that time and let you all know, if management is actually telling the truth. As far as Kelly's response to the brown water coming out of the pipes, this problem occurred on many numerous occasions and did not have anything to do with Big 5 burning down. It's very sad that she would blame that and not take responsibility for their actions. I have no reason to lie about anything on this review and am only telling my experience while living at Palermo Apartments. Hence that's why they have yelp. Thank you for reading this review and have a good day. BTW Kelly, your link did not work and maybe you can repost it with a working link, so that people may read and see exactly what fire you are talking about. 1/21/17 Thank you once again for commenting back and again blaming me for not telling management about the water situation, which is a complete lie. Also remember when I moved in and one of my blinds broke , how long did it take for Hugo to jimmy rig it? Almost 7 months to get fixed. He said and I quote "I'll just glue it cause these blinds are really expensive" that blind broke the day I moved in and did not get fixed for 7months. I paid close to $10,500 in 7 months rent and you guys are to cheap to fix anything! read more

THIS PLACE IS A JOKE. Please I beg you do not move here. The one thing they love doing is lying to you about everything. Takes about 2 months for any type of work request to go through and management hires the most incompetent people. The on-site staff follow you around and harass the shit out of tenants and I assume this is one of the reasons why people stay in their apartments all the time. They also love doing apartment inspections which are actually illegal btw, but the staff loves it. They love to make snide remarks to lord their power over you but sadly you cannot look into their apartments. If you move here don't be afraid to be watched if you leave your apartment. I genuinely hate the water shut off the most. But don't worry either at least they give you a day advance that they are going to shut off the water for the whole building if youre lucky. PLEASE DO NOT MOVE HERE. Btw Fuck you, Silvia. read more

Palermo Apartments - Can't shower because they turn off the water for the building. But also have a little problem of the pipes rusting throughout the whole buil - Apartments Near Me - Torrance, California

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I live 1 year at Palermo and my experience was grateful, the manager and the staff where very nice and helpful when I need it. Never had complains about my neighbors or safety. Only thing, they do not have handicap access in front of the building. read more

If you have a family and you want a good life and a good future don't live in this place. You're better off finding another place. Even though we had a special condition we could not get any assistance from the property management. We were forced to leave because of our special situation. What a terrible mistake I did thinking about this place. Until now I'm paying for this mistake. Shame! read more

I have lived in this place since 2013 and while we have had issues throughout my time at this apartment complex. No apartment is perfect. Period. End of story. I don't rate an apartment on the issues that may occur...I rate them based on the staff's response to the issue. When there is an issue with my apartment, the management team is there to ensure that is issue is corrected as quickly as possible. If there was an issue about noise, the staff will address the issue via written correspondence reminding everyone about the quiet hours. If I had issues with flooding from my bathroom in my apartment. The staff was there to correct it...1130 at night. The management team apologized about the issue first thing in the morning. This is why I continue to stay at this apartment complex...because the staff truly care about their residents. There was a time that I didn't stop by the management office in a couple of months and I got a courtesy call making sure I was alright. That is what is truly all about. The actual idea of your property management team actually giving a damn. Other than one particular member of the management team that judges my man candles from Yankee Candles.... I love this place lol read more

Still horrible living situation at Palermo. My car got towed because management did not give me the parking space on time and there is no public parking around this complex!!! All the streets are over crowded with cars around this apartment complex and nasty fumes and noises and dusts comes from CARMAX right next door. If you have a visitor, just let them park far away and have them walk thousands of miles to visit your apt. That was the only way for me and other teneants complain that parking is horrible if you have a visitor. Ppl always move in and out every weekend and block all the stairs and driveway with the loads of mattresses and large furnitures. Never have a peace at this apartment. Manager and her husband kept parking at my parking space and let construction guys to park at tenant's parking, because of no parking space!! I had to tell them every week to remove their truck!! Ugh So, it was POOL noise plus CARMAX auto noises !!!! Laundry room is overcrowded and ppl just remove your clothes on the dirty counter even when you are 2 mins later it stops spinning. Management also ripped off my DEPOSIT toward the end. There are lots of OTHER BETTER apartments if you invest to search and want to avoid being so inconvenient for the high price you pay at this LOW RATED Palermo Apt read more

After living here for a few years, l was really sad to leave. The building itself was nice, and the management was always very pleasant and always willing to help. I know I had my share of mishaps, but they always were easily attainable to help me out. The fact that there was a pool and a fitness room was a plus. I truly recommend this place. It is conveniently located to absolutely everything. read more

I have been living at the complex for over 3 months now. Super friendly on-site staff. Big props to Fernando who has taken care of our random maintenance requests and is handled in a timely manner. The cleaning lady, Silvia is super sweet and friendly. The Sicily model is very unique yet different especially the walk-in closest as it's combined with the linen closet. My only little negative is the lack of storage in the one bedroom model, but having little storage helps to eliminate clutter. I am living the good and comfortable life at Palermo so far and look forward in living here long-term. read more

This place sucks. There are so many problems in this apartment and once one is FINALLY fixed, 5 more appear. First out internet would just go away off for no reason and fluctuated and then our lights would constantly flicker. Then those were fixed and more problems arose. DO NOT LIVE HERE. You will not get what you pay for. read more

this is the worst place i ever lived. the manager kept parking at my parking space which i paid with expensive rent. the manager kept letting the maintenance workers to park at my parking space. there is no parking space around this apartment. parking really sucks and there are always noise from the pool all day during summer !!! this apartment is over priced for it's poor quality. you can hear loud foot steps from upstairs which drives you nuts read more

For such a "high-end" apartment building, I'm shocked at how the residents treat the building & how management does nothing to keep this building safe. You have to watch your laundry as other tenants will take out your dryer load & out theirs in so they don't have to pay. Dogs urinate everywhere, walkways, elevator, hallways. Many are off leash & bite other dogs, taking no responsibility. The building behind has gang bangers that constantly party & hit cars in the back parking lot. Neighbors in the front of building sneak into gated parking garage & steal/damage property. Management says to call police & police say to complain to management. Kids run around with no supervision & end up in shady situations, hanging out in adult apartments that they shouldn't. Plumbing constantly leaks & has nasty black residue build-up, attracting roaches. read more

Wherever you roam, house is the place to finally end up relaxing and be yourself and hence we expect it to be safe,relaxing and a place you call it " My home ". Palermo is was such a lovely place for us to stay. Right next to all the big shopping place, close the to bus stop and on the main road and mainly too friendly and understanding staff who listen to your any small concern. They keep your life there interesting by organizing interesting events like halloween day, christmas party, pool party and every season they come out with something New. Aida in the management is right on action in reference to any request that we put in. Kelly is too friendly with a warm smile always. Sylvia is equally good. They have set a high target now that wherever i move, i expect my house and the management to be like Palermo and Aida. read more