Palio's at Grapevine has done a fantastic job hosting our dad and daughter night out the last 2 years. We had 28 people during their rush and they handled our group like pros. Ryan and his team are fantastic and professional. Pizza choices range from standard to gourmet and they've all been delicious and priced very low for the quality of their product. Cheers to a small neighborhood pizza joint crushing it! read more

Grapevine resident looking for great pizza...would not go back. Pizza is cut into squares. Outer pieces dry and over cooked center pieces soggy. My 4 year old grandson ate one piece and was done! read more

A number of family and friends recommended this place to me based on their travels through America, so when I visited America I thought I would make the trip to grapevine to experience it. I certainly wasn't disappointed - it more than lived up to expectations....definitely best meal i had throughout trip to America. The venue was lovely and clean and they have a beautiful, well lit and designed outdoor area. The pizza was absolutely delicious - and I highly recommend the apple pizza for dessert :D Best of all - it was really good value for money and the staff were lovely. Would definitely return if I visited America again. When are you bringing one of these to Melbourne? read more

Everyone here is so nice and the pizza is always the highlight of my day (plus the boys that work here are super cute) definitely going to recommend to everyone I can read more

After ordering for them a few different times, I'm done being disappointed. Maybe it's better if you eat there. I always received cold pizza and had rude delivery people. read more

I have reviewed another Palio's but that was with Pizza Club and so the standard was different. This certainly ain't the best pizza in the DFW BUT it is pretty good, affordable neighborhood pizza with a Gluten Free option. Yes, my dude is GF and that had made pizza a bit harder to come by and we just assume delivery is off the table. We asked them if they would deliver to our address and they said no but the Colleyville location would. I was very excited until I realized that Colleyville doesn't do GF (each franchise can choose to offer it) so that stinks but the drive to pick up Grapevine isn't that bad. We went and picked up our pies, two mediums- one with GF crust and mine with regular. The place is a little off the beaten path, not right by the mall or Main St. but it was hoppin' on a Sunday night, they had a nice patio and although I waited in the car, I could see that the interior was nice as well. We didn't find out exactly how much the GF pizza was but our total was less than we expected. And my pizza was very tasty, they have a nice thin crust and ample toppings (fresh mushrooms, too, canned makes me sad.) He was pleased, too, with his GF crust so we'll definitely be back! read more

This place rocks! The staff is nice, friendly efficient... And the pizza is GREAT! I highly recommend their king pizza. It's absolutely delicious! Must come here! read more

Stayed at Great Wolf Lodge which is right down the road. Read reviews on YELP and noticed it was BYOB. We had sodas we brought while at Great Wolf and called Palio's to see of we could bring sodas and they said we could which saves some $! We were able to spend more $$ on pizzas which were fantastic. They also have gluten free pizzas that my wife was able to order. Kids that were running the business were great!!! Next time we come to Grapevine we will dine here again. Highly recommend!!! read more

We went there for lunch today and received very good service and very very good pizza. We had meat and cheese pizza and definitely recommend it. We will be back soon thanks again! read more

Yikes. Friday night chaos. Do we seat ourselves, or wait to be seated? If we are ordering to go, why do we need to sit at a table? Once we (finally) find a table, why is it covered with the last diners' crumbs? If this place is truly BYOB, where are the wine glasses? No silverware, no plates. The teenage staff is frazzled and overwhelmed -- almost as frazzled and overwhelmed as the clientele! Whoever is in charge (anyone?) needs to think through the customer experience, from coming in the door to cashing out. Tonight at Palio's felt like an unrehearsed high school play. read more

Ever since this place opened last year, my wife and I have made it a regular stop. It's great the we can bring our wine in with is (how funny is that) and they encourage it. Saves us a lot of money on drinks and we to spend the extra on that awesome sweetza. mmmmmmm. so good. We dine in sometimes but often we have it delivered to our house and order online. Its nice because on a busy friday night we don't have to be on hold on the phones. This pizza is the best in Grapevine. Period. read more

Pretty good. We sat out on the patio and drank wine (you can bring your own). We each got a salad and then split two pizzas - between five and one toddler. The caprese salad was delicious! Fresh mozzarella was delicious. We then split one Noah's and one of the meat lovers ones. Both were very good on thin crust. It kinda weirded my husband out to read that the Noah's had "pink sauce" on the menu - but don't freak out! It's good! I think it's Alfredo mixed with pizza sauce. read more

We were traveling to the Dallas/Fort Worth area for a college graduation. Tonight for dinner, we decided to have pizza. My family loves pizza from Palio's, so the choice should be simple; right? No, it is not. My youngest has an anaphylactic response to all nuts, including the cashews served on some of the food at Palio's. In our home town of Amarillo, TX., Mario, the kitchen manager, will accommodate by making sure the ingredients used are fresh/ not cross contaminated. This has been a blessing to our family. IF only it was that simple in Roanoke, TX. I contacted the store and asked if they could accommodate our need. NOT ONLY would the kitchen manager not even give me a few minutes of her time to discuss this, she passed off a message to the unfortunate young man who just happened to answer my call: it would be my at "my risk" if I wanted to get a pizza from them, because they would not accommodate. Frustrated, but not without hope, I called the Palio's in Grapevine. Sue Ellen, the kitchen manager, not only got on the phone and took (literally) 3minutes to talk with me, but has ABSOLUTELY no problem accommodating to our need -- the need to avoid cross contamination due to a fatal allergy. THANK YOU Sue Ellen, you (like our local kitchen manager, Mario) deserve recognition for doing your job! read more

This pizza was good. I like that they have some non-traditional choices. I'm just not as enamored with the place as a lot of other folks seem to be. If I'm in the area and want pizza, I would likely stop in. I doubt I would intentionally go out of my way, though. read more

I'm here now a it has taken 25 minutes to get a Caesar salad. Service is very slow. Probably 8 people working and 7 of them are 16 or under. Don't get me wrong - they were working and very busy just seemed like they needed some direction. Definitely some bigger groups of families. Lots of kids here. Love the byob concept but 25 minutes to get a salad??? Even my 4-year-old is asking loudly - "why is it taking so long for our food?!" Pizza arrived 4 minutes after the salad and I did not think it was good. Ordered the classic. Too many big garlic chunks and chicken and not enough sauce or cheese. I was impressed with the homemade crunchy gluten free crust. Likely will not return I'm sad to say. read more

I was in town visiting the family over the holidays and ate at this amazing establishment. I can't get over how good their pizza was. We ordered the Molly's and some Cheese Bread, definitely recommend both. We came in on a Friday so it was certainly busy, but that's to be expected with food this good. We had no trouble with customer service, everyone we interacted with was courteous and helpful. It's a walk up and order kind of place, though, so keep that in mind before you go and sit down. read more

Pizza selection was good, but the crust is not the best. The Greek salad was good, I would recommend that. The tables were dirty & the order taker wiped her nose on her shirt as we were about to order. They do have a lot of gluten free options. Boarder line about returning. Hey just need a little better management. read more

Normally we go to the Keller Palio's and don't have any issues and the food quality was far superior. We decided to go to the Grapevine location on a Saturday night because we were staying at the Gaylord for the night. We asked for plain pasta as we do every Saturday and it cost us $2.50 at the Keller location. Not only did they make it wrong and have to remake it they charged us for a full kids meal. This remake caused our pizza to be cold. I called and talked to the manager on duty who informed me he could put a discount code in the system for the next time we were in. But the code would not work at the Keller location. This is worthless as we will never go back to this location based on the service and the quality of the pizza. When I asked for a refund on the pasta he said he couldn't do that only a specific manager can do it. Please import your employees to make it right by the customer rather than giving me an email address. Better yet make it right when you know you messed up and we are standing in front of you. Needless to say we will not be frequenting this location or any of the others he told me they franchise. read more

Great if you like thin crust pizza. Good lunch special deal

I am giving one star because we received poor service. We ordered a large 16in pizza cheese sticks and a 2 liter of regular coke. The girl who took our order repeated it back to me verbatim. When our delivery arrived it was all wrong instead of a 16in pizza we received a 14in and instead of a regular 2 liter coke the driver brought diet the only thing that was correct was the cheese sticks. We asked the driver if we could get regular coke and a new pizza he said probably not. I mean WTF I am the customer!!! We called the restaurant and a different girl said she would take care of it and get it out to us but about 5 min later the original girl said they had to manny delivers and are not able to come back but would give a refund on the soda. I really don't care about the order being wrong. What I do care about is the poor handling of the situation by the staff. I would not recommend ordering from this place but maybe the service will be better if you are actually in the restaurant. I'll never know because I am not from around here. I am here for business. Please get it together so that you do not loose customers. You can have mediocre food but if your service is top notch believe it or not it will taste better. read more

Great pizza that's also good for you. Professional staff and excellent service. BYOB, pop the cork, and enjoy a great Italian meal using the freshest ingredients. A wonderful family experience. read more

This place was absolutely amazing!!! The pizza was soooo good, and the caramel cheese cake.... there are just no words. Service was great as well! If you have never been you are missing out. We went on Friday around 4 and it was completely empty, so perfect timing!!! It's a must go! read more

We come in here all the time, tonight (10/11/15) we came in, 6 employees, most tables were too dirty to sit at, the seats were covered with crumbs and the floor was filthy, we were saddened, Colleyville location is always clean read more

Does not deliver after 9:00 p.m. which was very sad as I heard great reviews on the place from many people. Should defiantly be changed!

I went to this restaurant a few weeks back and i have to say that i had the BEST srombolli I've ever eaten!! I couldn't get enough of it! But what made the trip even better was the gentleman that was working. I believe his name was Shawn and he was hilarious and very kind. Some places you go it's here's your food move along but not here. He joked around with me, asked me about my day, and even went through the trouble of listening to my stories. He made me feel so welcome that i would go back to this location over and over before going to the one located next to me. This is a fine establishment with fine employees. Thank you! read more

Went with my hubby on a Saturday evening around 7:00. It was uncomfortably warm inside as soon as we walked in. I truly felt sorry for the guys working in the kitchen and they were wiping sweat from their very shiny faces. I understand it's August in Texas, but when it's cooler outside on the patio than inside, something is wrong. We both ordered a dinner salad and a King pizza. The salads were generously sized but hardly any salad dressing. We had to ask for more dressing which is unusual as I don't typically like a lot. The pizza was prepared quickly and arrived at our table within approx 10 min of ordering. It tasted good as long as you got a piece from the middle since those pieces had more toppings and cheese. I never got the side of Ranch dressing they charged me a dollar for,but we were both so hot we just wanted to get out of there. Also, they are in desperate need of a remodel as the seats in the booths made us feel like we were children sitting at a very tall adult table. When the table comes up to practically your chin, it does contribute to a pleasant dining experience. We tried a different table but same result. I don't really see any reason to go back. read more

I purchased a groupon to this place and took my family. It was an interesting to say the least! The people that work there seem like they have not a clue! They are just running around with a pizza in hand offering it to every table. I am not sure what the number system is in place for. At one point they placed my pizza on the table next to me. Once we finally received our pizza and lasagna we were displeased with it. The flavor of the pizza was good but the crust was so paper thin it could not really be considered a slice of pizza. My husbands lasagna was 11 bucks and we thought it must have been a kids meal the portion was so small. The one positive thing was the cheese bread for 5 bucks....it was amazing! read more

Got a Groupon and tried them out, I have to eat gluten free and they have homemade gluten free crusts in all different sizes - not just 1 size. I really liked the gluten free crust, it was thin, soft with a bit of crisp on the bottom and crust and not soggy. They also put a lot of cheese one the pizza. I thought it was really delicious. My husband also liked his regular pizza. The pizza was very reasonably priced, pretty inexpensive (especially when we have to order 1 regular and 1 GF). I actually liked this GF crust better than the Fireside Pies GF crust. The atmosphere was family friendly, inexpensive, if you want a date atmosphere I would suggest elsewhere. The only suggestion I have is that this location should switch up whatever cleaner they use, there was a pretty strong lysol like smell, a restaurant should smell like pizza when people come in, not disinfectant. read more

Ordered from them for first and last time tonight. Ordered a Marghereta pizza for delivery to a hotel less than 5 minutes from the restaurant. An hour later, the guy showed up - not a big deal. Assumed they were busy. But I got the pizza to my room - and it looked like the guy had driven around with it for an hour. The crust was soggy and stuck to the bottom of the box, the cheese congealed and the whole thing was stone cold. Very disappointing Maybe the dine-in is better, but this was definitely sub-par. I am a frequent visitor to the area. Will never order from them again. read more

I would not recommend this pizza, it resembled a frozen pizza in both taste and looks. The crust was almost non existent and the sauce was very watery. The pizza box however was of great construction. read more

Great pizza. One small piece fell on the ground as they delivered and they brought an extra small pizza. Awesome service.

The service at 11:00 as horrible and no one in the place. Had to ask for a plate, ask for a box to go. Won't go back. Very unexperienced

Yum. Ate here last night with my love and a friend of ours. We each ordered a small pizza for ourselves. The size is very generous and you could probably take away leftovers if you're not feeling ravenous. Gluten free option is available for just a couple dollars more, and was very delicious - didn't taste like a pizza impostor. The staff was friendly and the prices are fair for this kind of establishment. Went here once before when it was a little warmer and it was nice to hang out on the patio while we ate. You and one other person could fill up for under $20, and when you factor in BYOB, that makes for a pretty easy date night if you're just looking to go out somewhere "nice enough" without spending a lot. This is a minor pet peeve and not enough to detract stars, but both times I've been, I've overlooked the fact that the napkins are located all the way in the back of the restaurant by the fountain drinks, which is really inconvenient if you're sitting on the patio or at the front of the restaurant. Last night, the person who brought us our food was nice enough to bring us a handful of napkins after we realized our mistake, but I wish they were just out on the tables or something more convenient. read more

We were delivered a pizza that was wrong. When I called the manager to tell him we received the wrong pizza, he argued with me "Ma'am I'm looking at your order and you got what you ordered". I tried unsuccessfully to explain to him we've ordered several times, and always the same pizza (A large King with added green olives). He kept insisting I was mistaken, but then suddenly said "okay, I'll take care of it" and hung up the phone. An HOUR AND A HALF went by and he called back to tell me the busy time had passed and he now had time to deal with me, he was now putting another order in for the pizza I claimed I ordered and it would be delivered sometime within the next hour. It was over 3 1/2 hours from my first phone call to Palio's to order my pizza to the time I actually received the correct pizza. The right pizza was cold, poorly assembled and inedible. The manager was insulting, arugmentative and down right rude! read more

I have never written a review before and joined yelp simply because I felt the need to warn people about this place. I cannot believe all the positive reviews. Having grown up back East, Texan is of course generally disappointing for Italian food but this place is the worst "Italian" I have ever had. Aside from the fact that the staff was high school kids who had no knowledge about the menu (the kid had to go find out if the meat sauce was beef or pork) and were barely listening to us as we asked questions. The cheese bread and pizza crust oozed butter/oil. It didn't taste terrible (we had 1/2 buffalo chicken pizza and 1/2 artichoke pizza), but are you serious? Pizza should not be oily- GROSS. We ordered baked ziti which we sent back as it definitely was not "baked" ziti. gross gross gross. The blond curly haired manager? was the only redeeming factor of this place aside from the greek salad which was good although not really what one thinks of as a greek salad. I have heard that other locations are not as bad but as far as this one goes, buyer beware. Our stomachs still hurt three hours later from the oil, we had a ton of food leftover and I hate to waste so I wrapped it up even though it was bad. I am considering giving it to the dog, but he has a sensitive stomach too so I'm not sure... read more

I ordered Pizza and wings (order total 37.99) from the grapevine store which was more than double than what they require for delivery. This was my third call. I live in fort worth but its more like Euless. Previously I had called Fort Worth and Colleyville and I was told that they cannot deliver. So, when I called Grapevine location, as on my other 2 calls, I asked the manager (TJ or PJ) to verify my address and give me the delivery time and asked to make sure they can deliver. The manager was very confident but gave me some wrong landmarks. This made me confused and i again insisted to verify the address. I told him Fort Worth like 10 times. He still sounded positive. After an hour of waiting, I got a call from delivery guy saying that my address is 11 miles and he cannot deliver, so, he is going to check with his manager and call me back. After 5 minutes he called me and said that his manager has asked to NOT DELIVER the order and come back. I asked him to stay on call and conferenced the manager. The manager did not show any customer handling skills and insisted the Palio's policy of delivering only in 5 miles, even though on your website it does not say anything about delivery radius. I requested him to deliver it this time as I had already paid and the only favor he granted was to refund me. I don't see how it was my mistake if the manager did not note down my address properly. He could have asked for delivery fees but he was stubborn. I really like the pizza but I'm now going to find another chain/store which can provide better service. Thank you Palio for screwing my Sunday evening (09/07/2014). read more