A few Year's back I had shopped around for new front doors. Stopped in Palm Desert door and hardware and found the absolute best price and an incredible staff. Installation was a breeze! When they called to check. I said "I couldn't be happier"and I was. As luck would have it, several years later I needed a part for another door. And I dropped in to see these guys, explained what I needed, and the guy behind the counter said? "Wait, I think I have one in the drawer." He did. And gave it to me at no cost. I'm not used to this kind of service. I'm from LA where they don't care. But it certainly is different at Palm Desert door and hardware. Not only are they a great group of people with a great product but they also care. I am now a lifelong customer of that business couldn't recommend them higher read more

We chose Palm Desert Door & Hardware based off their website and mission, as we are looking to replace our front door and side lights. We were expecting knowledgeable and professional service but instead encountered Blaine S. who was inattentive, rude and condescending. First of all, he ignored us for the first 5 minutes while he was on the computer. Then spoke to us in a manner that felt disrespectful and in a hurry. The lack of basic courtesy is unacceptable. We will go down the road to Next Level Door & Millwork instead. We would not recommend Palm Desert Door & Hardware to any other person. They were way off their mission statement on website. Renee read more

Outstanding service every time I come in. Blaine and Juan always deliver the best customer service. Knowledgeable about the products they sell and always have what I need. I'm a long time time regular customer read more

I called over Two weeks ago , sent pictures of the job and no reply. Called over four times and was told they would call me back in a few , weeks and days have passed . Today I talked to a manager and she said she would get back to me in a few minutes. Hours later and still no response. I called again and they put me on hold for over 27 minutes ( as recorded on my phone ) . So I would say they are the MOST UNRELIABLE COMPANY. Or they have so much work they don't need any additional work. I would stay CLEAR OF THIS COMPANY read more

In May of 2025, after considering other vendors, my decorators and I selected PDD&Hardware to purchase one entry door with a sidelight, two French doors - exterior, and two transoms. It was a considerable expense for the fiberglass doors. The contract includes installation and the measurements for the openings were given to my contractor who followed the dimensions to a tee in making ready the three openings for the install. After a considerable long wait, over 3 months, I got notification that the doors arrived and they were to be delivered to my garage. I was out of town but I had my contractor open the garage door for the delivery and hold on to them. Only two of the doors were delivered on August 19th. Installation was to begin the following Monday. The missing front door was supposed to come on the first day of scheduled install but it did not arrive on Monday, Tuesday, Wed., or Thursday. Install started on Monday, August 25th. My contractor had prepped the openings of all three spaces according to the specs. The third door was still not delivered. I was disappointed that the installers were not careful about the dust, dirt, etc. Any extra demo they needed to do came with complaints and finger pointing. What was supposed to take two days turned into six. When the front door did finally arrive on day 5 of install but it came without the side glass. I know it is not the fault of the installers or Dale but all of us were promised time and time again that the doors and windows would be here on time. Also, the trim on one set of French doors did not match the other which was requested in the order. Still waiting to know when/if that will be changed out. My decorator who helped with the scheduling called PDD&H time and time again for weeks trying to get a firm door delivery date. The office was not at all forth coming. Because contractors are needed both before and after the door installation for the stucco and sheetrock repairs the timing of the deliveries and install are critical. Many schedules had to be rearranged and adjusted for this added time frame. I don't have complaints about the installers, other than for this job they could have used more people to move the project along. They were very committed to their break times, which I completely understand is needed and part of their contracts I'm sure. I stressed the need for keeping things clean and after much persuasion the workers did accommodate. Since Monday is a holiday this job will now be into its second week of progress. Hopefully, this review will be viewed as effort to improve the services at PDD& H. read more

We unfortunately had a flood and the repair company threw out the bedroom slider door tracks along the way. I called the manufacturer to make sure I could get just the tracks and they assured me I could. I went to Home Depot and they were able to order the tracks only but I thought I should check with a local retailer and if the prices were the same or close that I'd give the local small business the business. From the moment I walked into Palm Desert Door I was greeted by Juan Salas, Sales with disinterest. All the roadblocks... I don't think we can get "just the tracks" but I already knew I could. He supposedly called the manufacturer and they said they told him, "only the Manager could give a quote to them for just the tracks". Salas suggested rather than wait he'd call me back with the quote. I'll bet you can guess what happened... HE NEVER CALLED BACK and we're now 2 weeks later. Guess what? I said not likely I'd ever give this company my business now or in the future and went back across the street and ordered them from Home Depot... and, they're received and installed with P/Desert Door in the rearview mirror! read more

The service was excellent! My special order went well and quick delivery. It's a beautiful store with doors and designer hardware. I highly recommend! read more

Purchased a metal threshold for my back door and inadvertently got the wrong size so item was never used returned to the store for a refund this was within the 30 day return policy was told at the counter that item was used and they couldn't sell it I told them it's not possible that it was used because it didn't fit so they refused to refund my money if I were any one thinking about dealing with this company my advice would be find someone who cares about customer service and not do any kind of business with them read more

The staff, especially Blaine, were a pleasure to work with regarding our broken front door handle. They were very responsive, creative and extremely helpful in resolving the issue. I very highly recommend them if you're in the market for upper scale door hardware! read more

Dale, Victor, Eddie and D, Ignacio, and even Nancy in the back office, gave me one of the best "trades" experience I have had in ages. Every single person was so professional, knowledgeable and obviously skilled/trained in their part of the job. It took me going through Home Depot (2X), Lowes, another PD door and window company, and my remodel contractor to no avail and thank goodness I finally called you all at PD Door and Hardware. I couldn't be happier with the short amount of time it took from estimate to final installation of our new modern double entry Thermatru door.....and the outcome is just as I imagined. Thank you all so much. read more

Palm Desert Door And Hardware - General Contractors Near Me - Palm Desert, California

Dale and his crew replaced 2 sets of French doors at our residence in Palm Springs. Amazing attention to detail, very knowledgeable staff, always met their commitments. Highly recommend. read more

I purchased all new exterior doors and windows, interior doors and hardware from this company For my remodel. They represent and installed Jeldwin doors and windows for the exterior, which is a very inferior product. I have repeated defect issues with the windows and sliding doors which they refuse to deal with as does the manufacturer Over a more than 3 year period. They need to review their mission statement and rewrite it because it's all BS! My contractor won't use them again nor should any other unsuspecting fool. read more

Went to their store to find a particular custom trim piece to redo an exterior door. Juan was super helpful and knowledgable. Not just with us but the person that came in before us. Would go there again in a heartbeat. read more

They shot a nail through my plumbing installing the baseboards and a year after the job it began to leak. They hung my solid core doors with 3 screw hinges that didn't hold up after 6 months. Found most of the screws were stripped. These guys never go away. read more

After buying doors, windows, and hardware from this company for a major remodel, we have had nothing but troubles. They are total deadbeats with follow through and customer service. The windows and sliders have been inferior and defective since installation three years ago. The warranty expires because they don't show up or respond. Three years now of ZERO customer service!!! Find a different company who stands behind their products, installation, and knows the value/meaning of customer service. If there was a zero star rating I would have chosen that!!! read more

They do not answer their phone and do not return calls. I am always amazed that businesses like this survive when they have horrible service. read more

These guys are terrific!!!!! Not only were they the lowest price vendor for the doors I bought, but also they were the easiest to deal with. Devin was great! He got my doors in record time. The installers came and were letter perfect. The doors are a huge improvement to my home and I couldn't be happier with every aspect of the purchase. I will use them again and I highly recommend you use them as well. read more

Palm Desert door and hardware does an excellent job, answers the phone and is very good to work with. Their product is superior their team is excellent and I highly recommend them. Their prices are also fair for the quality that you get read more

I spent in excess of $12,000 on doors and hardware with this company. There were several mistakes that were made (doors were mismeasured and needed to be reordered with long wait times, hardware was incorrect and reordered...not once but twice!!! Each time I needed to justify why the wrong door was installed, take photos and go out of my way to have them see the problem. It's been a hassle on many levels. I I understand that mistakes can be made but not two times over. This project has taken over twice as long and still not finished. Had a nasty phone call from the "manager " who decided that he was going to put me in my place this morning instead of making me a happy customer. What a SHAME!!!! Horrible customer service !!!! read more

I needed an assist handle for my bathroom and Lowe's had one alright, but not in the color I wanted. Going to the Moen website I found Palm Desert Door and Hardware, even closer to my home. It can be a little confusing to find, as it is in a group of buildings sharing the same address. Turn off Dinah Shore, take the first left and then go right a little ways. Anyway, I found a HUGE variety of handles, doorknobs, etc. on display and if they don't have it up front it's likely to be back in the warehouse. The price actually was LESS than at Lowe's and if I ever need another handle or knob, I know where I'll look first in the future. And if they don't got it, they can probably get it. Cool. read more

Came in to purchase a part for my window. They were not able to order it. However they were very helpful giving me the website of the manufacturer and the model number for me to order directly. Nice people. read more

I walked into the warehouse to ask on pricing for doors that I wanted to install on a new home that I'm building. I didn't know what I was looking for and had no idea what I was getting into when I first walked in. I was greeted by one of the employees who then asked me what style of door I was looking for and was suggested a lot of great styles which really helped with the process. I walked out of there having placed an order for not only doors, but molding and windows for my home. I was very impressed by the level of professionalism and customer service that was provided to me. I'm happy to say that delivery and installation was exactly what I expected and I would recommend this company to anyone that is looking to remodel their home. read more

My only experience with Palm Desert Door and Hardware was anything but worth it. I have a client that has an older home and the door hardware is all Omnia and most of it worn, so the handles sag. I looked for the nearest Omnia dealer and Palm Desert Door and Hardware were the closest. When I can in, I told the guy behind the counter that these were at least 20 years old and showed him the worn part. He looked up a "replacement" and ordered it. Or so I thought. When I called back he had no idea what I was talking about. Then I get a call about a week later than I was expecting the part, (for which I had to pay $21 in shipping!) saying it was in. I go to pick it up and then install it only to find that it's not the correct part. I go back. This time talking to the woman behind the counter. She assured me that she'll get to the bottom of the mistake and will call the supplier and get back to me the next day. Several days later I call and they are confused as to what I'm talking about. So I got back for a third time. This time she has no clue and says I need to talk to the expert, which is, you guessed it, the first guy. Of course he acts like this is all new and news to him. So after about 40 minutes of both of them looking through the book the first guy already ordered from......they ask me to keep the old and new and that they'll call Italy and get an answer. Several days later I call to get an upsate and speak to first guy, who has no clue what's going on and says the woman is on vacation and left him no instruction. So he tells me to check back the next day. I waited 3 days and went in. He was still clueless and then found a note on my parts. It said that the latch I was trying to replace was 20 years old (as I had told him the FIRST TIME), and couldn't be replaced. So I asked for my money back. He had the nerve to tell me that since the part had already been shipped, that he couldn't refund the shipping. I was blown away and just said, "wow, guess I'll have to backcharge my customer." Which I haven't done because that would be wrong. Instead I ate the shipping cost of a WRONG PART. He then had to go ask his manager if they were going to charge a restocking fee. A restocking fee!??? On a wrong part??? He came out and said the manager was taking care of it for my trouble. My trouble was coming to these people in the first place. Clueless and have zero accountability for their mistake. So I paid to ship a wrong part and ended up with nothing. Do not go to Palm Desert Door and Hardware if you do not know what EXACTLY it is you need. They will order the wrong stuff and you'll pay for it. Makes zero sense. In fact, don't waste your time there. All in all, I wasted about 4 hours that can't be billed back to the customer. Thanks for (LITERALLY) nothing Palm Desert Door and Hardware!!!!!! read more

Very professional and helpful staff , lot of selection in stock , they jelpede get out of a jam . I highly recommend this shop as a contractor ( C. Thomas remodeling ) and a homeowner . Thanks alot guys for all your help !! read more

My contractor suggested I get molding from Palm Desert Door. I went to their store picked out an instock molding because we had limited time. Most of the instock molding had to be ordered. The pickup time promised did not happen. When the molding was finally picked up and delivered it was the wrong molding. We returned it and they almost gave us the same wrong molding again, good thing we were watching. We ran 6 boards short. They would not take my credit card over the phone so I had to drive 1 hour RT to pay in person. Paid for the molding and then they could not find it in the warehouse. WOW this place needs help, we won't be back and neither will the contractor that recommended them to us. read more

Last month I had a question about a sliding glass door and called a few places looking for advice and help. Brian Bailey looked at pictures of my door via email and although he did not have the parts I was looking for, he actually looked into the brand (had to be a door that's 20 years old) and found the exact item we were looking for at a competitors place. It amazed me he spent the extra effort to assist us when he knew he didn't have what we needed. Although I've never had work done by them, that's an incredible way to earn trust for when the time comes that we need work done that they are able to assist with. Thank you for your help, Brian! We appreciate it and your efforts more than you know! read more

We ordered a custom made door and after one year the door was coming apart and they refused to honor their warranty.

This company added a month to our re-model costing me thousands in rent. They were non-responsive, replied with false rescheduling dates and times and questionable workmanship. Kudos to Victor for stepping in. The rest of the company, including the owner, should be ashamed of themselves. read more

These folks are the best. Their selection of doors and hardware is great, service is friendly and informative and prices match those offered elsewhere. They were recommended by our contractor and have not disappointed! read more

Simple, simple, simple project; one door; who would think that would be drama filled and complicated? Well one door was about a 5-6 month odyssey. Came out, measured the door and guess what... it was a bad measurement. Offered to place a white door as a "temporary"; great idea, let's make our office look cheap and tacky. Anyway, finally the door is in... only took 5-6 months to get it after finally measuring correctly. No thanks for any follow business. Enough said. read more

Don't use this company if you want a smooth, timely transaction! I purchased hardware for my doors with an automated lock. I was assured this would be available in 6 weeks. Well 6 week go by and I haven't heard anything, so I call, and am told that I had only made the purchase 2 weeks ago and to be patient! Julie insisted twice this was the case, and I insisted she wasn't correct it had been 6 weeks, and I told Julie to look again. She was looking in the wrong month. So then she says let me go to the back and see if the hardware is here. She comes back and tells me that the automated lock which she sold me, and I paid for has not yet been manufactured in my chosen color and they don't know when this would happen. So I call Emtek and they verify this is true and I explained I really need a solution quick, Emtek offers to loan me the regular lock assembly until the electric assembly comes in. Emtek offers to expedite, which they did and I had it within days. When Julie calls to let us know the hardware is in she proceeds to tell my husband that they are doing "him a favor loaning the lock". She appears clueless that she should not have sold something that wasn't manufactured yet! Sorry would have been more appropriate. We go to pick it up and decide to cancel the automated lock in order to not have to paint the door twice. The warehouse person was rude also but good we have the product. So we ask for refund on the automated piece explaining that we don't want to wait. Well let's just say they couldn't even get that right! read more

I just recently moved to palm desert and I was looking for some updates on the new home. Called Palm Desert Door and Hardware and they have exceeded my expectations. The employees are genuine and very helpful. My door looks beautiful! They also have a showroom with plenty of options to choose from. I would definitely recommend using this company for doors and any hardware to make your homes beautiful! read more

We are trying to replace 5 exterior doors and a neighbor said this is the company they used. The woman who answered the phone was VERY rude and did not want to talk to me because I had not been into their store and could not tell her exactly what door I wanted. (Isn't that why you call a professional company?) it felt like the entire call was a fight, to then be told they don't do business in our area - even after I was told by the neighbor they had been to their house this Spring. I guess they have so much business, they don't need mine. read more

We have built many homes and this is the worst door company we have ever had to deal with. Do yourself a favor and NEVER use this company. Can't believe they can stay in business with this kind of service. My order was 2 1/2 months late and they couldn't get the delivery time straight once the doors finally came in. Jenna was the lady I worked with and I found her to be very passive and really not caring about the order issues we had. read more

I called this place to request help with a door issue. The lady on the phone was VERY rude and belittling. I work in the construction industry too and I know how frustrating it can be sometimes but oh well!!! You work in retail hunny, deal with it! I DEFINITELY will NOT refer business there! I think they should hire a new receptionist! read more

I am giving this company five stars even though we never bought a thing from them! Here's why.....We were considering replacing all our windows in our home in La Quinta to improve insulation and dust control. We spoke to one contractor and they were ready to replace everything for a cost of about $14,000. Then we called Palm Desert Door & Hardware for their evaluation of our situation. Their sales rep David called on us. He greatly impressed us by recommending we not replace our windows, but only the glass. He said "I can't take your money- you don't need to replace your windows". That saved us many thousands of dollars! How often do you hear that from a company today! He also offered helpful suggestions on getting our screens replaced, and gave us them name of a top-notch glazier. We were most appreciative of his frankness and professionalism, and he even apologized for taking up our time! Thanks, PDD&H! read more

Have a new house with doors and windows installed by them. So many issues not resolved. They promise to show up and do not. So many mistakes made and not yet resolved. Spent over $50K with them. Never again! read more

I tried from 3 months to get a bid on replacement windows and doors. After 60 days of trying finally the salesman Bret , came out to the house. Now no bid. I called in talked to the office manager shes said ; maybe I should take my business else where. She did not think that over 90 days to get bid was any thing to be concerned with. These people don't need or want your business! read more

I called Jenna on Monday before 8AM. I explained the urgency I had in placing this molding order. She said that if I placed order before 4PM she would have it delivered by the next day. She also said she had to email me a credit card approval form. I waited and waited and form did not show up. I had to call her twice to remind her before she finally emailed it to me at 9:48AM. I filled it out and returned to her within minutes. Then went ahead and scheduled crew for next day installation. At 4:30 she calls me and says she was too busy to place the order by 4PM and wanted to know if I still wanted the material for a later date. GRRR.. Jena, how incompetent can you be? I even told you why I went to your competitor for my last purchase. You missed out on my previous order because I was put on hold for ever again and again. From now on I will drive a little further to Next Level Door and Hardware or just go to Maxx across the street from Palm Desert Door and Hardware. I despise incompetence. read more

Stay away if customer service is important. This is not Home Depot where you can easily return a defective item. They may partially correct the problem as they did with one of my doors, or they will argue with you and tell you there is a restocking fee as much as 100% as they did with another of my doors. read more