We had a great time with our group of 4, the last river and the pools were fun, the grills were…read moregreat to use and the staff were friendly and welcoming. I'm taking one star away due to the following: the lazy river and pool both close too early. We also had to wait 1 1/2 hours past our check in time to finally get a room because they overbooked even though we booked well in advance.

I stayed at WorldMark Indio for the Coachella weekend and, while the property and the resort are…read morebeautiful, there are a lot of minor things that really just became an annoyance to me during my stay. Because it was the weekend of the Coachella music festival, the entire resort was full and it was extremely busy. Check in was quick and easy with friendly staff. Since it is a WorldMark location, we were offered the timeshare presentation (marketed as a "tour of the property"); we politely declined and they never bothered us again about it. The following items really annoyed me and I am not sure whether this is the norm or if it was because it was busy and the resort was full. - The resort DOES NOT provide additional towels. You can only replace dirty towels by calling housekeeping and trading your dirty towels for new ones. I have never seen a resort/hotel do this and did not like this practice. Just really annoying. - The resort does not offer housekeeping, even though we stayed for 4 nights! Our room was never cleaned as a result and we had to take the trash out ourselves. I even tried leaving the trash outside my door so that housekeeping can just grab it, but I found that it was just left there all day. Some other cons... - The AC does not work in the bedrooms. It is strong in the living rooms, but there is no air in the bedrooms for some reason. Being in the desert, it was sooo hot getting up to the high 90s outside. AC is necessary! - The food in the market/cafe is pretty mid... With WorldMark Indio being a large well-known resort in the area, I would expect the cafe food to be better. Pro though - I like that they have a market/cafe; definitely helpful to get a quick lunch in before heading to Coachella. - The security becomes very aggressive if you do not have their resort wristbands on. I accidentally left mine in the room on the first day and was almost not let back onto the property even though I could tell them my full name with ID... The best and really the only PRO I can tell you about is that there are shuttles here that take you to the festival! It is run by a private company called LF Festivals. It is very convenient and costs $145 per person. It is expensive but it was convenient and made it so that we had one less thing to think about. One thing they could work on though is the wait times. I waited over an hour sometimes to get onto a shuttle since the line was so long. Sometimes though there was no wait and I got onto a van immediately. Okay, I know I have a lot of negatives to say but it's a solid place to stay. I guess I just had high expectations because of the high price. Overall, nearly every staff I interacted with was very friendly and helpful and the front desk is quick to answer the phone when you need assistance with something. The room was clean and there is a microwave, fridge, freezer, and stove. Very convenient.

We've stayed at the Renaissance Esmeralda Resort & Spa several times, and it has become one of our…read morefavorite family getaway destinations. In fact, spending the 4th of July here with our kids has become a tradition that we all look forward to every year. The resort is absolutely beautiful, with breathtaking mountain views, towering palm trees, and a gorgeous pool area that feels like a tropical oasis. The waterfall features are so relaxing, and there are plenty of lounge chairs to spend the day soaking up the sun. The pool is perfect for both adults and kids, making it easy for everyone to have a great time. One of the things we love most is that there's always something to do. Between the pool, cornhole, foosball, ping pong, and all the open spaces to relax and spend quality time together, our family is never bored. In the evenings, we love hanging out around the outdoor seating areas and simply enjoying the beautiful resort grounds. The rooms are comfortable, the property is well maintained, and the staff has always been friendly and welcoming. Every visit has been filled with wonderful memories, and that's why we continue coming back year after year. If you're looking for a relaxing, family-friendly resort in the Palm Springs area, I highly recommend the Renaissance Esmeralda. It's become one of our favorite traditions, and we can't wait for our next stay!

First time here…read more. People who works here do not welcome guests. We waited 25 minutes in the car, no one comes up to our car. Gave up on valet, at least wanted to send luggage to the room, waited we tail gate opened, another 5min, and we gave up. Front desk staff was nice but under prepared. No program schedules in hard copy, unaware of activities when asked. Activities extremely over priced for the quality. Regret doing ceramic painting for two., waste of time and money. One of the room key does not work out of two. At this point, we realized we made wrong choice ‍ Room is not clean, food from room service stayed for over 6 hours not getting picked up.. Room isn't clean.. dust everywhere. Coffee machine and the storage box has so much dust, it made us hyper cautious. Noise from other rooms come through quite a bit as well. Door squeaks, even TV remote response slow.. Hotel rating is scam. This is at best 3 star property.

Came for a weekend getaway in June with my family of 3. Upon arrival, you notice immediately the…read morehotel is beautifully maintained. You have the option to valet or self-park, either way you'll be paying for overnight parking. Check-in was a breeze and our room was larger than we expected and clean. I booked here because I have a toddler and knew they had a splash pad, lazy river, wading pool, and other regular pools. The first day we got to the pool around 3 and finding chairs in the shade next to each other was easy. The next day was a different story. Guests will go out to the pool first thing in the morning to lay out their towels and then leave it unattended for hours on end. We also noticed the pool looks great in the early part of the day but by the late afternoon the pool is murky. I get it, that's going to happen when there's that many people using the pool but still. I only recommend this hotel to young families. I couldn't imagine coming here with just my husband. There are kids everywhere. They dominate the pools and you'll see them running through the lobby and down the halls. None of this bothered us with our toddler and like I said, I booked here knowing what I was getting. This is solely a warning. Don't book a romantic couples getaway here thinking it'll be relaxing. Stick to the boutique hotels!

unfortunately, the experience was far below expectations--especially considering I paid over $1,000…read morefor two nights. The hotel feels very outrageous for two nights. I spent $1000 on top of that we have a $45 valet fee for every day and poorly maintained. The rooms were not clean upon arrival, and overall cleanliness throughout the property was lacking. To make matters worse, the air conditioner did not work and our room was at 78° and I called the front office and no one ever came up which is unacceptable at this price point. The pool area, which is supposed to be one of the highlights of the hotel, was also disappointing. The water did not appear clean, no where is the waitresses to come to our pool after we spent over 1000 for the weekend. For the price charged, I expected a much higher standard in terms of cleanliness, service, and overall upkeep. Unfortunately, this was not the case, and I would not choose to stay here again.

La Quinta Resort is simply the best. The atmosphere and overall experience at this resort are…read moresecond to none. Whether you're looking for a relaxing family getaway or a first-class venue for a corporate event, La Quinta delivers on every level. I've had the opportunity to experience both, and each visit has exceeded expectations. If you're considering hosting an event, I highly recommend working with Nicole Salcido, the Events Manager. She is professional, responsive, detail-oriented, and an absolute pleasure to work with. Nicole goes above and beyond to ensure every event is a success. I can't recommend La Quinta highly enough.

La Quinta Hotel & Spa is the perfect blend of luxury and charm. We stayed in a beautiful casita…read morewith a whirlpool. The grounds are immaculate, the staff is genuinely friendly and attentive, and the happy hour margaritas are the best around. A highlight of our stay was my 80-minute Spa La Quinta Signature Massage--an incredibly relaxing and rejuvenating experience. We spent our mornings by the pool and in Old Town La Quinta. Perfect three night getaway from the Los Angeles area. Highly recommend. We can't wait to return!

Clean, beautiful casino floor!…read more Stopped by to use the restroom and the players club had an awesome promo; ended up winning a couple bucks! Friendly staff and clean restrooms. A decent pit stop if you're in the area.

I wanted to like this place -- I gave it more than a fair shot. For a long stretch I was here…read moreconstantly: several times a month, hundreds of dollars a visit, all on my Fantasy Rewards card. So when I say they lost a genuinely loyal customer, I've got the play history to prove it. And they lost me over twenty dollars. The short version: I had a $20 cash-out ticket that went a little past its expiration. Took it to the cashier. Rather than pull up the rewards card that was literally in the machine when I printed it -- the thing that proves the ticket was mine -- they voided it, took the paper, and spent the whole interaction insisting they weren't "keeping" my money, just "voiding" it. Either way, I walked out with nothing and no explanation, and they walked off with my $20 and, as it turns out, all my future business. As for the property: it feels old and worn to me. The machines and the floor give off a tired, run-down vibe, and if you're not into sitting at slots there's basically nothing here -- no sports bar, no variety, not much atmosphere. I've never had a meal here I'd recommend. The one exception, credit where it's due, is the Rock Yard; the outdoor shows are legitimately fun and the only part of this place I'll miss. Here's the real tell, though: Agua Caliente, which isn't even a place I'm crazy about, treats its guests noticeably better than this. And Augustine is on another level entirely -- the service they give locals and regulars is genuinely excellent, the exact opposite of what I got here. When the casino you don't even love is better, and the locals' spot is in a completely different class, that says everything about where Fantasy Springs put a loyal regular on its priority list. The point is a casino looked at a regular who spent real money here consistently and decided a $20 voucher was the hill to die on. They won the twenty. They lost the customer. I'm taking my money to Augustine, where they actually act like they want repeat guests.

Love this place -- have been staying here for several decade ... but love the changes that the…read moreTommy Bahama hotel group have added to the resort. The rooms are spacious, the pool area is relaxing, the grounds and landscaping are beautiful, and the staff are so friendly and welcoming. Did not get a chance to try the spa this time, but was able to enjoy some food in the bar area while waiting for the shuttle to the tennis tournament. Love that they had some fun tennis themed menu and decor for the BNP Paribas Open. Would definitely stay here again when I'm in the Coachella Valley area.

Girlfriend and I were really looking forward to this stay, as we love the brand, and have visited…read morenumerous Tommy Bahama restaurants and stores. I own numerous shirts, shorts, and other Tommy Bahama garments. The staff is very unrefined and even came across totally uninterested in helping (at the front desk) and bored. Bar staff having loud personal conversations while ignoring bar patrons. All in all, it just didn't feel like a high-end resort, and there was a general lack of care and attentiveness across the board. A manager checked in with us during our dinner, at which point I communicated that we had been provided no forks for our dessert--and the response was something akin to "I ALWAYS get on them about this!" or "I have to remind them over and over..." So this was apparently a common issue. Again, front desk employees don't care--there was no explaining that there are bikes available to guests or citrus to pick and get juiced. Not welcoming. And barely acknowledged me when I dropped the keys off as I checked out. WiFi was bad in the room--but front desk didn't pick up when I called. Also poor cell service on the property. The food was good and the property looks lovely. Room was nice. Although you could see the bathroom door was swelled from water damage. And that looks tacky. It feels like there's a lack of good candidates for staffing in the desert. And perhaps poor training. I want to feel like the staff wants to be there. Pretend and help keep up the illusion. Both my girlfriend and I left feeling a bit disappointed--and seeing the cracks in the illusion.

Wow, wow, wow! This hotel was exactly what I needed. From the moment I arrived, all I wanted to do…read morewas stay, relax, and enjoy every bit of the property and that's exactly what I did. The views of the lake were absolutely beautiful. One of my favorite moments was sitting outside in the morning with a good book, enjoying the peaceful atmosphere. There is also an outdoor patio area where you can eat and take in the scenery. I loved seeing the fireplaces around the property too; I can imagine how cozy they must be during the cooler months. Now let's talk about one of the biggest perks: the pool is truly open 24 hours. Not "almost" 24 hours, actually 24 hours! I definitely took advantage of that and found myself enjoying the heated pool at 1:00 a.m. It was such a relaxing experience and something you don't find at many hotels. What really made this stay stand out, though, was the customer service. Every single employee I encountered was kind, welcoming, and eager to help. From check-in to check-out, the staff went above and beyond to make sure I had a great stay. The only potential downside is that there are no elevators. It wasn't an issue for me, but if you're traveling with a lot of luggage or have mobility concerns, it's something to keep in mind. I wasn't able to try the complimentary breakfast, which is offered from 7:00 a.m. to 9:30 a.m., so I can't speak on the food. But based on the rest of my experience, I would absolutely stay here again. If you're looking for a relaxing getaway with beautiful views, a heated pool you can enjoy anytime, and outstanding customer service, this place is definitely worth a visit.

Title: Beautiful hotel - but a confirmed booking was suddenly withdrawn…read more I truly wanted to love this hotel. In fact, I still wish our stay there had worked out. For context: every two years, I donate my time to mentor a small group of aspiring photographers who fly in to work with me for about a week. It's a non-profit initiative that continues the legacy of my own mentor when I was a teenager. For the upcoming workshop, we planned to start with two days around the Salton Sea, and this hotel looked like a wonderful fit. After some research, we contacted the hotel and asked if they could match an offer we had received for this hotel from the German travel portal HRS for five double rooms (two beds per room) for $1,848 all-inclusive for two nights, including breakfast. It was slightly above our budget, but we were willing to make it work. The sales manager replied: "I think I can work with you on the rate. I just want to make sure a single king-size bed in each room is ok and if 6 rooms will be enough for your group." We confirmed that arrangement, adjusted our group so most participants would share beds for the two nights, and accepted the sixth room offered to accommodate everyone. We then: - confirmed the booking - received and returned the credit card authorization form - drove to the hotel to inspect the property in person - cancelled the alternatives we had on hold Two days later, we received another message from the hotel explaining that the rate had been misunderstood internally -- it had been read as $1,848 per night rather than for the two-night stay. Unfortunately, despite a long email exchange, the hotel ultimately declined to honor the arrangement and suggested we look elsewhere. The result: we had to restart the search on short notice, and I will now make another 500-mile round trip to inspect the replacement hotel. That was disappointing, especially because the property itself looked lovely and we were genuinely excited about staying there. Mistakes can happen in any business. What matters is how they are handled. In this case, the solution was to ask the customer to absorb the consequences. If you plan to stay here, I would recommend confirming rates and all conditions very carefully, particularly since they upcharge a resort rate - and when scouting it, it felt like a very nice small boutique hotel to me, far away from a resort (which was fine to me, as we were looking for a place to sleep and leave after breakfast ;-)

If you are considering booking Old Polo Estate for your wedding - look no further and thank me…read morelater! This property is absolutely stunning and what truly sets it apart is that you get the entire place to yourselves for the weekend. At first, the investment might feel like a lot...but when you really think about it, most venues charge a significant amount for just 4-5 hours. At Old Polo, you have the option to turn your wedding into an entire weekend experience and that made all the difference for us. We booked three nights at Old Polo and we don't regret it for a second. We had our entire bridal party and family stay on the property, and it honestly felt like a wedding vacation (even though we live locally - it was the best "staycation" we've ever had). Instead of one quick blur of a day, we had a full weekend of memories, laughter, pool time, late-night chats, and quality time with the people we love most. It was the best time of our lives. The house itself is immaculate. It is beautifully maintained, incredibly comfortable, and perfect for a large party. Every detail feels thoughtful and elevated. Julie is amazing to work with. She is professional, organized, responsive, and genuinely cares about making sure you are happy. The entire team is on top of everything, which gives you so much peace of mind throughout the process. If I had to do it all over again, I wouldn't change a single thing. Old Polo Estate gave us not just a wedding day, but a wedding weekend we will cherish forever!

What an amazing venue, most definitely a hidden gem in Indio We attended a beautiful wedding mid…read moreFebruary. The grounds were lush and well maintained. The service was top notch. Food, entertainment, beverages were more than expected. Parking was close by. The space is outdoors and the beautiful weather added to the special day.

Help me out, yeah You know you gotta help me out, yeah…read moreOh, don't you put me on the back burner You know you gotta help me out, yeah... 3/5 Service Coffee in the lobby always nice. But the overall stay felt like something was lacking. When I asked to check out and a print out, they weren't able to. For late check out they charge per hour. Even as a Hilton Honors member. Felt like i was put on the back burner for sure. 4/5 Room Room size is spacious with a king bed. And pull out couch. However there was no remote for the TV, weird. The mattress felt a bit old and worn out. 3/5 Breakfast Food options were mediocre at best. Waffles, eggs, sausage, oatmeal, bagels and fruit. I've stayed in hotels and the weekday menu has slightly less options compared to the weekend but this just felt like less overall. 5/5 Parking Lots of spots around the property. They even have a few plug in spots for those electric cars. Overall a newer hotel, with options to eat out nearby. 3.5 to 4 on the stay. Psalm 88:1, God bless

We stayed here on a Sunday evening on our way from Arizona to Orange County…read more This is a nice, safe location. There are no restaurants within walking distance, but there is a nice selection only 2 or 3 miles away. We thought the breakfast wasn't as tasty as we have experienced at other Hampton Inn's and we couldn't find a water purifier machine in the gym as we have at other Hampton Inn's. But this location was very nice, the beds were comfortable, towels were soft, our room was very clean, our 4th fl room was quiet, and the staff was nice.

Definitely recommend this location. My family and I went for the Golf at night; it was a nice glow…read morein the dark setup. The staff including valet was beyond welcoming and friendly. It was a beautiful location and the food truck on site has great food! We will return in the future!

Played the celebrity course this weekend and unfortunately the poor behavior from course marshals…read moreovershadowed what should have been a good group outing. We were stopped at the turn and told we had to skip two holes due to complaints from the group behind that we were holding up play. The group behind was our friends who hadn't complained or waited for us all day. Instead of a reasonable conversation, the marshal informed us that we obviously don't play much (I was 2 over) and we didn't have a choice. As we drove down the 10th, we could see the group behind still playing approach shots to the 9th, and the group behind that wasn't even on the 9th yet. He led us to the twelfth hole, where there was a backup and we waited for every shot for the remainder of the round. I've never encountered a course employee with this type of attitude, let alone expecting it when paying this much to play.