I drove up from south Austin to revisit this car wash, it was my go-to when I lived up north. Wash is still fine, but the free vacuums were the real reason to go out of my way. They used to be free and packed, now they're $1.50 for 3 minutes and completely empty. Can't tap to use them either, so it's a lost cause if you've stopped carrying physical cards or coins with you. What a bummer. read more

Great car wash Careful damages,leaves streaks on your vehicle. After I complain Chris bought new equipment. Would not accept his drive thru cause the hundreds of streaks on my $45,000. Suv read more

Did the $13 deluxe wash with added gloss but there were still many dirty spots still on my car afterward. The vacuums are NOT free, they're $1.25 in quarters only for like 3 minutes at a time. Such a rip off since the vacuums are such bad quality and barely pull up hair/debris. Who carries coins anymore? Also you're asked to tip twice, once while prepaying for the Carwash and once at the end but you can't tell the quality of the service until you actually pull over and take a look at your car. I liked that they hand dry your car but I'm not sure if that's included in every purchase tier. Hopefully it is. Overall, low quality average drive thru car wash. Won't be back, I'll be going to a place with free vacuums. read more

Palms Car Wash - Pretty color foam. - Car Wash Near Me - Austin, Texas

I have never gone to this car wash before, but I was impressed. I love that you can purchase your wash ahead of time. Then you scan the barcode, and the gate lifts up for you. There was a line for the wash, but after yesterday's storm, everyone's cars were filthy. The line moved steadily. A guy sprayed the car with soap and ran a brush around it before I even went into the car wash interior. Then it was a blur of soap and scrubbers. After I came out the other side, another person wiped any remaining water off the car. My car looks amazing! read more

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Would give zero if I could, rude staff, bad wash, and scratched my paint. Don't go here, steer clear. Follow up from owner after I called to address terrible experience; "I can assure you that didn't happen at the wash," our machine's brushes don't move that way. Got it, cool, my brand new, 3700 mile truck, that is garage kept just manifests scratches on its own... Edits: from owner, continuing to pester me and prove his wash didn't scratch my truck. I had to ask him multiple times to stop texting me. read more

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They put a $10 hold on accounts for 24hrs to use the $1.50 vacuum. Always have to wipe my car even though someone is supposed to do it at the end. read more

The wash itself is great. The customer service is horrible. I've been through this wash multiple times and without fail, there is one worker that will harass me for 'not leaving a tip'. Mind you, there is an option for you to leave a tip on the machine and I have ALWAYS done. Comments through the driver window about 'no tip?' Or 'really? Nothing for me?' It's wildly ridiculous and unacceptable. We will no longer be using this wash for this reason alone. This is the third consecutive time that these remarks have been yelled through my window AFTER leaving a tip. read more

Update to Daniels comment - I always get the highest tier one and didn't realize a new tier was added so assumed the prices increased. That was my bad. Thanks so much for the clarification! My review from 2015 still stands! Only thing that changed are the prices which have increased. :( Still gives a good wash and hand dried at the end. Will continue to use these guys. read more

My fam typically washes our vehicles at home ourselves, but we are out of town and the car was getting gross-- especially the windshield. So we swung by Palms cuz it had good reviews. Chose to utilize their automatic drive-thru service, lowest tier at $8. We had a big truck ahead of us in line but the process went quick and the fella with the high-pressure nozzle was thorough yet efficient with the suds. Typical rollers and spray inside with a blow dry at the end. Came out with crystal clear windows and squeaky clean. Nice! As a heads up, they do a deal on Wednesdays that gets you $3 off higher wash levels. The drive-thru accepts both cash and credit card. read more

Ok three stars in that the place is older and needs some up keep. But for the money it did the trick. Plus up for the attendants who were cheerful and helpful. They took pride in their work. The main deduction was for the vacuum being under powered. No real issues went for a car wash. After paying compatible price, the car got washed and after a lot of effort got most of the dirt out with the weak vacuums. Attendants great, wash adequate, vacuums suck (well not really that is the problem) read more

I have used Palms across Austin (Brodie and 183 locations) this location is a disservice to their brand name. The vacuum couldn't pick up dust - absolutely no suction (not to mention no air to loosen debris like other locations) , the car wash left blue/purple reside on my car. I like Palms but this location is as a waste of money. read more

Amazing service. They spray, brush, spray, foam brush and then run you through the wash. Guys were very thorough even when it was 41 degrees out. read more

Great service! Quick and easy. Car turned out spotless. I highly recommend this car wash.

Y'all really need to start telling the workers specially the older guys to do their job right, I don't pay for a diamond membership to not have my wheels cleaned properly before rolling into the car wash. The older man barely sprayed any soap and then did not even properly scrub the car and did not even touch the wheels. Will be canceling if this becomes a recurring theme. read more

Car wash is fine, nothing special but also, no issues, fast and good location. Would have been nice to know vacuums are no longer free before the car wash... paying for the vacuums ends up making the car wash not a great value. No problem if all you want is the car wash. read more

The kids and young men do a better job and offer better service than the grown men. It's sad. I have the premium subscription and use to like coming here but I think I will cancel soon. read more

Last time I gave this a place a good 5 star rating because od the free vacuums and probably because I washed my car..This time I went through the drive through carwash and needless to say I was highly disappointed..I was charged on my credit card for 13.99 for the top level carwash which includes all the perks including tire dressing..Well the car got half washed, dirt was left on 50% of the car and the guy who uses the towels to wipe the car down didn't even bother to say anything about it..After looking the car over I see that my tires are not done and wheels have dirt all over them... I could've went to Genie car wash and got a better job done for 10 bucks.. Call the number and there was no answer..The service wasn't rendered so I feel that I'm due for a refund.. read more

Love washing my car here very easy to access the last few pumps are usually full but there's a lot of space to wait not to hectic some days

I got my car washed here and the first time it did not come as I wanted, and I called the manager. He was very responsive, drove from south Austin to investigate and refund me. Part of them problem was bug spray not being on and the tire shine had spun on my car and caused some spotting. After putting it through without the tire shine the car is looking good. Though they made a little mistake, it says a lot about a place when the manager is so responsive to issues and I take back my negative review. read more

This is a busy carwash with several self clean stalls, automatic washes, shampoo stations, FREE vacuums, and attendants that dry your car after the automatic wash at certain times. The 1st and last vacuum suction is weak but the others work very well. read more

Not sure the deal with shitty car washes in Austin, but every place I checked out on Yelp had bad reviews. Ended up across town and happy that Yelp came through for me. For $8, Palms Car Wash gave me a fast and decent automatic car wash. They sprayed my car down thoroughly and hand dried it. Well worth it for the price plus tip. They had free vacuums, too. This might have to be my car wash spot unless I can find something closer to Downtown. read more

GREAT place for a car cleaning. Overall the vacuums and products they give you to clean the inside of your car is why people keep coming back. The car wash itself is average but they add some fun lights and always do themed washes (ex: haunted car wash) the drying system needs to be updated or have more people dryers to help. Owners are understanding and always provide someone to help you at the beginning. I always come here. read more

I have the monthly wash program and it's a nice value. Anytime I go to wash my car though there are no towels which is frustrating because I need to finish drying my car. The wash itself makes my car look brand new again except for the under carriage. read more

Thank you! Awesome job! Great service! Good Value for car wash delivered. I will return! read more

No high pressure, soap brush didn't throw out any soap. Wish I could give no stars. Each quarter is 20 seconds added. Rip off. read more

I'm happy I found a good car wash for my pretty new car. On Wednesday you get $3 off either of the two top tier packages, so I got the $13 wash for $10 today. It didn't get every stubborn spot off, but overall was a good wash, with a nice shiny finish (no water spots!) I've been to TOO MANY drive through car washes that really don't do much, so I'm happy to have found this Parmer location which isn't too far from home. read more

So after the manager replay to my complaint I went for a redo , the people there first say he is not the owner of this place and and second they told me to call the manufacture of the machine which is ridicules , i hope the manager be more serious with the staff as because of this they will keep lose customers like my self . I paid $18 for the super ultimate whatever highest opinion and I could tell they used more washing products on the car in-front of me , washing was so basic and fast, all the stains i took the car to wash it out was already there, it was a very basic and I guess the guy was in a hurry to wash all the car behind me , its a rip off and there is no way iam going to this place again , read more

Pros: - Free vacuums - Festive atmosphere - Car wash bays and vacuums all worked for me so far - Cheap self-car wash--I only spent $6.75 once and I usually take a long time washing my car. - Car washes can take credit card--no more lugging around quarters or dealing with broken change machines! Con: - Popular so the car wash or vacuum bays can all be occupied during peak times. Did I mention free vacuums? For someone who eats half her meals in the car, it's really nice. The Palms Car Wash is located on the Southeast Corner of Parmer Lane and Lamplight Village intersection. It is the east neighbor of Chevron gas station. read more

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This is the only place in Austin that I have found a car was with vacuums so far. You also have an option to run your car through their car wash or do it yourself with the drive in washes. They have maintained this place quite well so you do not see rust on any of the machinery or trash flying around. It's located conveniently right off the road so you can pull in and out quite easily. read more

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I will only be coming here in the future. Great prices, good quality, free vacuum with a wash and they're hot carpet shampoo worked wonders on my car. The hot shampoo cost $2.50, but I felt like I got my money's worth. I can't recommend this car wash enough! read more

Nothin like a good ol car wash. The drive through car wash was easy to use and an employee came over to help even though I didn't need help. Sometimes my tire is hard to get in the thing and it will scrape on my tire, but this one was easy to maneuver into. There were 4 different washes you could get, I got the $11 one, and the most expensive was the $13 with all the bells and whistles. Not a bad price, right? If you are a DYI-er then you can pull up into a booth and it's about 1.75 to start (not sure for how long or how many quarters it will actually take). I didn't use the vacuums, but the sign said they are free? Next time I will def see what that is all about. Overall, great prices and great results. Me likey! read more

Palms Car Wash - Car Wash Near Me - Austin, Texas

The vacuums suck! But not in the literal sense. They automatically shut off after 5 minutes which would be fine if they actually worked worth a dang. They are free though. The wash itself was alright. I did like the hand wash, but it still gets 2 stars because of the awful vacuums. read more

Palms Car Wash - Car Wash Near Me - Austin, Texas

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Reasonable prices and it's only a 3 minute wash. I washed my car and it rained the same day (yesterday). I came back the next morning and was told they don't do rain checks. Not even within 24hrs. Period. Thats a bummer. Austin is not rainy Seattle. So you'd think they'd honor that. So just be ware. Otherwise, all good. read more

Went in today for a car wash and completely disappointed. Left with a scratch and scuff on my car bug guts still on the front of the car. My husband has gone in the past and got a great clean. I guess I wasn't as lucky. I was unaware of the scratches and scuffs until I got home and opened my back door or I would have said something. Attempted to call but no one answers read more

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Amazing customer service by Chris, the owner. He didn't make me feel stupid about the sap on my car and personally helped me scrape some of it off. I'm sure to go back. I recommend you check it out too. read more

I was just yelled at by a worker that did not know how to operate a automatic car in neutral through the machine. He told me to shut up, yelling at the top of his lungs and refused to provide his name however was the only worker on site at 15:07 08/18/21. He also did not allow me to complete my car wash because he was yelling so loud about putting my car into neutral when I showed him my dashboard and the care was in neutral. (Which I would like a refund, however I know I will not get it) I even apologized if I had made a mistake and instead of helping me he asked if I am even listening to him. Sir, yes I was listening to you, I even opened my door to show you my car was in neutral. Just to put this in perspective after asking him to not be aggressive and that I am feeling extremely threatened he continues to yell at me shut up, in which I had saliva on my face from his projection. I literally only went here because reviews said it was quick and 4 stars. I almost want to report this to authorities because if I did not speed through the car wash, I felt he was going to get violent. Still shaking 10 minutes after this event! read more

I went there for the first time yesterday and did the drive through car wash. As I went through there was an employee at the front who sprayed soap all over the car. At the end we're a few guys to wipe the car. In the middle was a powerful cleaning machine. Not yo mamas car wash! There also are self serve stalls for do it yourself. I didn't use, because I didn't have the time and could afford the 13 bucks. This is the best car wash I've ever gone to. read more

I've been to a few other car washes in the area - this is the best drive-through car wash I've been to. Other ones (like Arbor Car Wash on Jollyville) left my car looking streaky, spotty and not even really clean. They also don't include a wax, which Palms does, even for their basic wash (which honestly is what I usually get) for $8. Arbor's basic car wash is $7. Already an improvement. And the attendants at Palms on Parmer take their time drying your car, which in the dusty environment that is Austin, is very necessary or your car immediately looks like crap right after. The free vacuums are also a huge plus. You also don't feel rushed to leave immediately b/c of cramped space - you can pull over and do your own detailing, usually, or pull up to a vacuum. This is my fav. drive-through car wash, hands down. Just b/c it's quick doesn't mean it doesn't do a good job. read more

This place has a crappy little wash and horrible vacuums that everyone fights over. Complete waste of money.

My visits usually entail after-hours use of the automatic wash, but this place has the do-it-yourself and vacuum-it-yourself bays, too. It's located on the southeast corner of Parmer Lane and Lamplight Village, next to the Chevron, for reference. The auto wash has to be the best one outside of a hand-wash place. In fact, there's a sign that says it was voted best auto wash in Austin, if that helps matters. Regardless, it's not a laser wash -- it has actual cloth cleaners, so your car is mighty shiny by the time it exits the dryer. The top-of-the-line super wash sets you back $8 -- the same price you'd pay for a lame rinse at the local gas station. After every super wash, my car looks so fresh I actually think it drives smoother, too. This morning, I was surprised to find an attendant who personally rinses and scrubs your car before it's rolled into the autowash bay. Rock ON! First, he was supersweet. Second, I got a free air freshener! There were so many choices that I asked him to pick the best one for me. So he handed me jasmine, and I think he knows his fresheners because that baby is N-I-C-E. Third, he took extra time scrubbing my car, probably because I handed him a tip (I didn't see anyone else doing this, but the boy was working hard). As usual, my car was purring afterward. This really is my favorite car wash near my house, so I'm happy to shell out the dough for a satisfying wash. Worth a stop if you happen to be driving by one sunny day. read more