Greetings all who is reading my excerpt it is Thaddeus once again. I have come to give my honest rating for this fine establishment. If you recall my first rating, you can recall I was not very happy with my time. With great joy and happiness I can say for sure, that this was one of the best experiences I've ever had at a restaurant. This is due to the idea and the concept of shrimp in this establishment, me and my contemporary, Fredrick, had a great time consuming this fine food. The service was quick and good as always, the ambiance was just what I was looking for on this fine cool Monday afternoon. In conclusion this fine establishment has made up for its last transgression against me 10/10 would come again. Thaddeus read more

Chicken, Pork or Beef are great options for your Bowl that is loaded with rice with plenty of tasty sides to select. As you enter you are greeted with HOLA! The wrap around windows in the seating area is spacious and comfortable with a quiet view of the scenic green space and traffic. read more

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Incredible. My granddaughter wanted just a tortilla, after ordering a quesadilla and chips and queso ($12.25 plus tax). Charged an additional $1.85 for the tortilla, plus tax. Unbelievable. Zero cost, probably 50-100x mark up. Then check out asked for tip of up to 25%? Customer acquisition cost and lifetime revenue are fundamentals of business revenue. 0 CAC for me. 0 LR going forward. I will never go there again, knowing I'm paying those mark ups on flour, low grade cheese and rubberized chicken. You make your own decision for your granddaughter. Better get back to basics, Panchero. Gouging people speaks to a businesses' culture. Bad culture does not deserve consumer dollars. read more

Love this place, been coming here very consistently for like 12 years now, I am definitely what you would consider a regular. Now lemme get to why this place turned from a 4 star straight down to a 1 star. I think it would take a lot of craving to get me to come back to this place though. When I first started coming here I would get a burrito and a side of chips and dip for around 12-13 dollars. Now it's closer to $20. Inflation exists! I understand. However, being a regular and someone that the employees obviously recognize due to the way the talk to me I would appreciate a little extra meat or maybe some free queso every once and awhile - wouldn't hurt them in the slightest. I work in the service industry too, I'm not saying you gotta be constantly giving out "free" stuff but these employees probably throw half a tub of queso and steak down the trash at the end of every night. And it's a slap in the face when you compare it to something like a whole pizza, something you might have leftovers with! People complain nowadays at a $20 pizza so why are we so okay with spending almost $20 on a single burrito that I'll finish within 10 minutes. Pancheros sucks now - it kind of always has but this location was really the only redeeming thing about this company. Now I couldn't care less to eat here read more

This place is fantastic to get your burrito fix. The food and ingredients are fresh, burrito wraps are cooked to order, it's prepared quickly, and food taste great. While this is not authentic Mexican food as you should know coming into this place, it serves its purpose extremely well. I think this is a great spot for lunch with your coworkers. Most staff is Hispanic so it brings some level of authenticity just to hear them chitchat in Spanish. Everyone is very friendly and service very quick. read more

Pancheros Mexican Grill - West Des Moines - Booty burning Burrito Bowl - Mexican Near Me - West Des Moines, Iowa

Best Pancheros I've ever been to. Fast service, friendly people, and quality food. This Panchero's puts other Panchero's restaurants to shame. Will be back again soon. read more

Just your average Psncheros, the food is nothing incredible, but I still enjoy it. This location and many workers and had quick service. However, there portion sizes (bowl and burrito) are significantly smaller than other Panchero's I have been to, which was disappointing. read more

Pancheros Mexican Grill - West Des Moines - Chicken Burrito Bowl that doesn't fill half of box - Mexican Near Me - West Des Moines, Iowa

THE BEST PANCH IN TOWN! Always a go to when I'm in town. Don't go anywhere else unless your okay with getting a subpar burrito

Food was good, service was quick and the restaurant was clean. Overall, this is a good place to stop for a quick meal.

Came here for a quick bite to eat. They were quick and friendly during the interaction. The atmosphere was relatively open spaces with available seating and clean. The food was just okay, it was nothing special. I had a bowl with chicken and rice. The salsa tasted like the tomatoes were not ripe enough in my option. The size of the bowl was a little smaller and more expensive than that of a Chipotle restaurant. All that being said, I would recommend giving this place a try if you need something quick to eat. read more

Pancheros Mexican Grill - West Des Moines - Outside - Mexican Near Me - West Des Moines, Iowa

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Came here in the mood for some Mexican food. Fantastic customer service, and very fast. Food was fresh and I will come back!

I will be the first one to admit, I love panch. It is consitantly one of the best places to eat in town. It is more on the expensive side, but the amount of food you get is very reasonable especially for the taste. Great service every time I come. Hands down the best burrito I have ever gotten and if is every time I get it, never disappoints! -Sam G. Aspiring food critic read more

Pancheros Mexican Grill - West Des Moines - Mexican Near Me - West Des Moines, Iowa

Always fast service, the employees are so kind, and the food is amazing! Sometimes at other locations the food has been cold or wait times are ridiculous, this is not something I experienced at this location! read more

This experience for me at pancheros was absolutely exquisite. When I walked in I was greeted by friendly Mexican men and no line that picked up quickly after I walked in. I think the line picked up after I walked in due to the paparazzi that followed my division 1 baseball commit friend. There was also part of the van meter softball team that arrived and they were all tremendously mid. Although their booties were amplified by the blue softball pants they were wearing. As for the service, these Mexicans know how to cook some food. My chicken quesadilla that I ordered was out of this world. You know it's going to be a good experience at pancheros when there are tons of Mexicans all working their behinds off. They made the process of assembling the food incredibly quick. Overall good job by pancheros. I know this isn't on a scale of 10 but this deserves a 8.1. read more

The food was ok it was about what I expected, the chips and queso were delicious but this place is way overpriced. I asked for extra meat and they put one little extra scoop on top of my bowl and charged almost 2$ for it and when I asked for guac they didn't even tell me they charge extra for it but there was a charge on my receipt. Both options are not worth the steep price. At least it was quick I'll give them that. If you have $20 to blow on fast food sure try it out but I will not be returning. read more

This restaurant reminds me of Chipotle, but I like this food better. Even though there was a long line, they were fast. Loved the chips and queso! read more

The address of this location is a bit convoluted, and I've had trouble finding it both times I visited. It's easier to input it into the GPS/Google Maps as 115 S Jordan Creek Pkwy. I'd highly recommend getting something with their fresh-made tortillas -- they're soft and tender and make you realize just how inferior all other tortillas you've eaten truly are. Another plus is that they mix the burrito filling before rolling it up, so you don't have to worry about alternating between mouthfuls of rice and mouthfuls of salsa. For the price ($6.25), what more could you ask for? read more

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The staff was very nice and the food was good. The rice here I much prefer to chipotles and the veggie burrito has a decent amount as a meat substitute. I will for sure be going back. read more

Service was great, as was the time it took to get the to go order ready, however the food was bland and flavorless and the online to go order was wrong. read more

You know perfect is what I expected. I was very very humbled on that expectation. The line was long but got through fairly fast. I proceeded to ask for a burrito and got steak they add one scoop which consisted of 3 pieces of meat. When asked for more they said that will be extra. Also asked for sour cream they added half a scoop I asked for more and said that was gonna cost extra. I just can't explain the words of disappointment I have. Still love the establishment but damn be better. read more

The best Pancheros location hands down. You can't beat the service, cleanliness, and quality of food that they deliver.

I've been eating at this Pancheros for as long as I can remember. Starting maybe four or five years ago, I would go here for lunch when I was attending events just down the road from this restaurant. I almost always get the same thing and every time it is exceptional. I like how Pancheros has a better commitment to freshness than most burrito places in the fact they actually press the tortilla in front of you. The fact it is also very cheap to eat there is a plus. I can usually get my food for under $10, which is a great deal. The best combination if you like spicy food is the burrito, with rice and pinto beans, steak, fajita veggies, hot and corn salsa, and topped with cheese. I always throw in a regular Coke too but doesn't have to be a Coke. read more

I had an amazing experience I was here for a quick lunch, it was so good and filled me perfect. This is top notch.

This is the fastest, most efficient Pancheros I've ever been to. Not only is it fast, but it's probably the best food I've had at a Pancheros. The employees are so nice, and don't take away from the experience. The restaurant is clean as well as the tables. I can't think of any thing that wouldn't make me give this Pancheros 5 Stars. read more

Always love love love this specific Pancheros! I've tried the other locations but no where is as fast and fresh as here! I always love even if the line is halfway across the restaurant I can still come here on a break and be eating deliciousness and still have time to chill out on my lunch! I've tried most everything here as far as the burritos, tacos, bowls, quesadillas. I have found my norm as being the two tacos with steak, cheese, lettuce, sour cream and the mild salsa! I always have to get the chips and queso as well as a huge cup of the salsa verde! Its so yummy you have to try it! Yes it is kind of expensive but the ease of ordering, the quick and polite employees, and clean restaurant really are refreshing! read more

Fast service friendly and yummy food I'd Definitly return. I got in quicker than McDonald's order lol. lol ordered 2 chicken burritos to go and a drink yumm read more

Used to love this place. Preferred it over Chipotle. Lately, the service at this location has been subpar. Extremely rushed, messy, and rude. Also, in the past they never charged for a double wrap burrito (extra tortilla.) now they charge $1.00 for it. A long with everything else extra (guac, cheese, sour cream,etc) it's unfortunate, and very unfortunate they didn't mention it when i ordered like they did the cheese. (Queso) read more

Fast, friendly, fresh, efficient. As another reviewer said, this is the best Pancheros in the Des Moines metro. I drive out of my way, past several other locations to come to this location. It's like the Mecca of Pancheros. read more

Good: The burrito bowl is good. The queso is a nice touch to set them apart from Chipotle. Ambiance is decent, but typical for a fast food place. Service is fast, which is good considering lunch time is very busy. Cost is reasonable. Room for Improvement: I typically get steak, but I don't think it is near as good as the steak at Chipotle. Overall, it's worth trying this place out. Some people prefer this place over Chipotle. Where I'm from originally, they didn't have a Pancheros. They only had Chipotle, so this place is new to me. read more

This location has to be hands down the best location out of all of the Pancheros locations. I've been to some locations where I've waited in line for 20 minutes, but at this location, I think the longest I've ever had to wait was 5 minutes, no matter how long the line was. The food quality is always really great too! The staff truly put in a lot of great work! read more

I've never been to a Chipotle before, but I assume this is the equivalent to that. I had a chicken bowl, which was tasty. Decided I should have gotten a burrito when I saw someone else eating one at a neighboring table. It was big, and very tasty looking. Still, not bad and I enjoy trying new places that we don't have back at home. read more

Most efficient service I've ever had at a pancheros! Lunch time on a Wednesday and I walked in and was greeted and helped immediately by a kind employee. Less than a minute I had ordered, paid and sat down. Very clean and lots of seating. read more

At first blush this looks like Iowa's regional answer to Chipotle. From the website: "We make the dough for our tortillas right here in the restaurant. Then we prepare your tortilla at the time of your order, right before your eyes, in our special tortilla press. We fill the tortilla just as you like, using quality ingredients such as Marinated and Grilled Steak, Chili-tamarind Chicken, Cilantro-lime Rice, Freshly made Guacamole and Hot Tomatillo Salsa." Sound familiar? Down to the menu offerings, the concept is an obvious mimicry of Chipotle, but that's not necessarily a bad thing. Remember when the Simpsons go to the outlet mall and all the brands seem slightly off? "Panaphonics...Sorny?" That's the central Iowa experience in a nutshell. Still, your Sorny might well be a great appliance, just as Panchero's does serve great burritos. (It's a national chain whose founding actually predates Chipotle's, by a year, but I've never seen one in in Illinois or anywhere else, and I think Chipotle "hit" first.) I stand by my barbacoa, but everything here came out hot, fresh and fast at good low Middle West prices. I loved my burrito and blue-corn chips. Nothing will replace Chipotle in my heart, but Panchero's is still pretty damn good. Anthropological note: our servers comprised the only two Mexicans I have seen in Iowa so far. read more

Awesome food, great staff. Our typical order consist of 2 bowls & 2 drinks, coming out to appx. $15. They make the tortillas fresh and they're stretchy, never break. My husband loves them, but I haven't had them in a few years, thanks to Celiac. As for the rest of the ingredients: their beans and rice are fantastic. The carnitas is incredible, and the steak/chicken are up there too. Their fajita veggies are great. The condiment choices are amazing and they do offer both queso & guac, extra charge. Both are well worth it in terms of taste and quality. The dine-in setting is well lit, spacious and not too loud. In comparison to other burrito joints, I think Panchero's looks and tastes the best. PLUS they're opening up on Ingersoll soon, and we're looking forward to living 3 minutes from it! read more

Food is good. But extra dollar for spoon full of meat and guac is a ripoff... And your servers are not welcoming not friendly. Go for the food, beware the extras and don't tip if they are rude. read more

Came here for the first time on a Sunday night, and of course during a rush with a line out to the door. This made the service very rushed and being unfamiliar with the options I could have in my salad bowl, I ended up not getting rice or pico de gallo which would have made good additions. It gets my goat because for the same price I could have had that much more food, but because they rushed me I got less. The tortilla being fresh pressed did make them look appealing, but I opted for chips instead. I think I will give it another chance, just at an off time when I can actually look at the menu and maybe see more of their offerings. read more

Great experience. I love Pancheros but not all are equal. This one had very personable staff and the food was so fresh! I had a burrito bowl with side tortilla. So good! I've been to a few other locations that the portions were skimpy. Not here, it was perfect! Definitely will be one of the locations I'll frequent a lot! read more

This is by far the best Pancheros location, especially if you know what you want. Extremely quick and organized service. These people know how to pump out burritos. Never have I ever had a burnt tortilla at this location, every other location pales in comparison. Management should look to this location for tips on how a fast food restaurant should run. read more

I've been to Pancheros at least 1 million times, hands down nothing can come close to the food that this restaurant puts out. I've tried them all from Taco Bell, to chipotle but they just cannot compete. You walk in the restaurant and you feel at home. After deciding what delicious food your going to order you can get in the line, and most of the time there isn't a line because it goes so fast. The first time ordering can be a little overwhelming because it goes so quick but don't worry, you'll get the hang of it. Or if you would like to go worry free without even leaving the comfort of you home you can use the simple app they have made where u can get points and they will deliver it straight to your doorstep. It just gets better, when you go to bite into your burrito, quesadilla, tacos, burrito bowl, etc. you will just have an exploration of flavors bursting in your mouth. I have never had a negative experience at this restaurant. It can be a little expensive but it is amazing food and the portions are insane. But if you have a some extra burrito that you couldn't power through just go ask the lovely employees for a bowl or lid or a box and they will hook you up without hesitation. So when if you are in the west Des Moines area I highly recommend you try this delicious restaurant! read more

The guys that were serving us were great but the big blonde girl was very rude disrespectful and kept interrupting. After calling to complain she was Des respectful, and immature. After I explained how she was Disrespectful, at no point did she apologize. read more