I had an issue a few weeks back. When I ordered super greens as my side, the lady asked if I didn't mind waiting 5 minutes...as they were cooking up some more. I had no issue with waiting. So I was asked to pull around and park...and someone would bring it out shortly. 20 MINUTES went by!!! I had my family in the car and everyone was hungry.... and getting restless. Instead of going in, I called. The manager, Corey, was very apologetic. Finally - he, Corey, brought my food out to the car. Again, apologetic and empathetic. He handled it like a pro. Because of the size of my $60 order that I had to wait on..... he told me he would log my information and next time to mention his name and I would get 2 Plates and some egg roles on n them. I went last night .... and that's exactly what happens. The staff was extremely nice! Kudos to Corey and Team for tuning my 1 Star experience into a 5!!! read more

Most disappointing. Honey garlic shrimp was overcooked or 3 days old. Shrimp were like chewing leather. Broccoli beef was mostly all broccoli. Fried rice was fair, but not great. Chicken w/mushroom was the only dish I would say was acceptable. I probably wouldn't order from them again. read more

5/5 stars I don't normally write reviews, but I HAD to share my experience with Aaron, an amazing employee at Panda Express. Not only is he one of the most efficient and polite workers I've ever encountered, but he literally saved my cat from a burning building! I stopped by for lunch, and everything was great--Aaron was super helpful, got my order just right, and made sure I had everything I needed. But the real heroism came AFTER my meal. As I was leaving, I noticed smoke coming from my apartment building next door. I was in full panic mode because my cat was still inside. Without hesitation, Aaron ran into the building before the firefighters even arrived! A few minutes later, he emerged with my cat in his arms, completely unharmed. I was in tears. Aaron went way above and beyond any expectations--how many people can say a Panda Express employee saved their pet's life? He deserves all the praise and recognition in the world. Aaron's not just a great worker, he's a genuine hero! Thank you, Aaron--you're the reason I'll keep coming back to Panda Express (and so will my cat)! as long as you dont cook him. read more

It's currently 2:45 and they've already ran out of an item. Every time i come to this location they're always out of something no matter the times. read more

Same manager from the last time we were here. Same as last time, loud, rude, no doesn't mean no. You have to be loud and rude right back just to make him stop. This time he was pushing hard for you to join their rewards program... and I do mean hard. You could had ordered the food and paid for it by the time I saw him quit pushing on others. By the time he got around to pushing for donations, I was already ready to start fighting him about it. I will be calling corporate. This is ridiculous. read more

Panda Express - The manager in question. - Chinese Near Me - Canton, Texas

If you're looking for a quick place to stop for lunch, this is it. Greeted by 5 employees warmly as soon as I entered, and everything I saw was very clean. Seriously, I even went to the restroom and tried to find something dirty in there to complain about- nope! Service was lightning fast, I thought I would have to wait for more chow mein as I saw it was almost empty but within 1 second they were placing a fresh bowl up. The drive thru line was getting crowded when I entered and once I came out it was all taken care of and empty. This location is not messing around, they're on top of it. Great experience! read more

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taking forever for our food. terrible service! we even thought about driving off it took so long. also I would recommend keeping the customers aware of what's going on and how long the food as left to be ready. that way others don't drive off. we are very very upset because we have places to be. read more

I wouldn't give them any stars if I could. I ordered online and that was fine. However, when I got up there they didn't have super greens and they asked if I wanted to trade it out. I told them no we just won't get that. I asked for a refund since I'm not getting the food. They told me I have to call they can't do it there. I go inside they tell me they have super greens but no sauce. I tell them that would have been great but not now. The manager gives me a receipt they said they couldn't give me and tells me to call panda. There is no number on the receipt he handed me. I go back in and at first he tried to just give me the number, I wanted it written. This was crazy and I will NOT EVER GO BACK TO THIS LOCATION. So now I have to wait 5-7 days to get my refund.. read more

All good. But super small portions. This is fast food and costs 12 cents to make. So feel up this fat boy and quit teasing me. I gots to eat. read more

The staff is unbelievable they greet you with so much joy and overall excellent place to eat at

Daughter went and picked up some lunch for us today. We sat down to eat and 2 bites into my fried rice, I found a hair. My daughter was finishing up her meal with only a few bites left and found a hair in her chicken and string beans!! She ate almost all her food!! I will never go back there. All the manager could say was, I'm sorry. read more

I love panda.. but this location never makes the orange chicken good. It's always dried out with no sauce. Literally every time we go for the past year. It's annoying we have to drive to Terrell when we are in the mood for Panda instead of 3 miles away from our house. read more

Terrible service I walk in complete silence. No "Welcome to Panda Express or any typing of greeting." They just looked at me like I had shit on my face. Completely unprofessional and rude. One of them was literally playing with the register acting like he can't hear anybody. This young man name was Leon I believe. read more

Ordered and the teriyaki chicken was going to take 20 mins. Got the honey walnut shrimp instead which was stale. My sons fried rice had rice grains that weren't fully cooked and were hard. His orange chicken was also stale. Ordered my wife a bowl with broccoli beef and there was barely any in her bowl. Not to mention maybe 3 pieces of actual beef. This location needs a lot of work and attention to detail. Very much a let down after enjoying Panda Express at many other locations throughout the years. read more

This location has now, three times, up sold me and did not give me what they upsold me. You're really going to convince me to spend more money and then not give me what I paid for? Then I go in to receive what I paid for, and no sorry, no thank you, nothing. Terrible work ethic and terrible customer service. I'll definitely be back, but this time it'll be a test, and if the test is failed you're not going to like me very much. I heavily document things. Fix it thanks. read more

Just waited in the drive thru line for 30 min. Get to the window and all they have is chowmein left for sides. When all I wanted was plain white rice. Her excuse was they "close soon". YOU CLOSE IN half in hour and there's 4 others cars behind me!? This isn't the first time I've had bad service at this location either, always forgetting straws and sauces to go with the teriyaki chicken. So pathetic won't be returning. read more

If you're expecting this panda express to be anything like other panda express you're gonna be sadly mistaken, if you order at certain times of the day it seems like they are rationing out what they have left corporate needs to get a hold of this manager or franchisee and really shake the tree because this place has been a problem since it opened, poor management, Poor ownership it's pretty obviously somebody in the chain of command has absolutely no idea what the hell they're doing. was so excited when they opened up but now it's just another restaurant I won't eat at in Canton Texas read more

This is the SECOND time I've been to this location and I've gotten 2 pieces of beef for a TWO ENTREE/TWO SERVINGS meal. How is this even acceptable? Almost $9 for this?!?!?!?? I needed to meet my protein intake for the day and I couldn't even. This is literally one bite. I have no clue why anyone would think this is okay or funny. I want a refund or a credit/replacement. I've called 9 times now with no answer. Awful awful service. read more

Panda Express - Chinese Near Me - Canton, Texas

Person taking drive thru orders would not stop talking over me long enough to take the order He keep trying to sell me things I didn't want. Portions very small compared to other Panda's that I frequent. Will not be back. read more

This location has been closing at 8:00. If you pull up to order at 7:00 you are basically told choose from what we have left or go somewhere else. I do not recommend this restaurant at all. Customer service is non existent. I had high hopes. What a shame. read more

They're always short of everything that seems to be on the menu! "Due to covid" is their to go response every time! I get it being in a smaller town in all but you are in a business that should be a little more prepared! read more

Love Panda, I know times are tough. After paying $18.56 for one two entree meal and a drink; I am disappointed in the portion size I received. The broccoli beef (almost meatless) and Angus beef & pepper (a little more beef & 2-pieces of pepper) tasted delicious. Two years ago the price was about $7.99 and had enough food to feed two. This meal was starvation rations............... read more

Went two hour before closing and they were out of almost everything, when I asked why they said they didn't want to waste food so they stop cooking hours prior. Then what we did get was so nasty we couldn't even eat it. I love Panda but this location is a joke! read more

Just a ordered a simple plate with fried rice and a medium coke and agreeing to donate $5 after being completely pushed into after saying I could do a $1 but that wasn't good enough for the manager. Once I get my order I noticed my drink only had two ice cubes in it that were small from already melting and the drink tasted like a mixture of sweet tea and Powerade. & my food looked like they mushed it around with their hands first. I didn't even wanna drive all the way back and get a refund because of how rude the manger was to begin with over not donating enough. I don't know his name but I feel like he intentionally messed up my order which is completely psychotic! He is a bald African American male if that helps out management! I never right reviews but this was the worst experience I've ever had ordering fast food by far. Do not go here! read more

This location in canton is out of everything all the time. Friday night at 730 you shouldn't be out of half of your menu and have to wait for 20 minutes for it. The person taking the order at the window was absolutely ridiculous trying to be funny taking our order. The problem was he kept interrupting me trying to be an announcer at a wrestling match! At least that's what he sounded like. Then he tries to guilt trip you into donating money. I'm all for the children's miracle network but I absolutely refuse to donate if the person asking for money has no idea where the money goes. Last week he asked for "the children's hospital" and tonight he asked for money and did not even say what the money goes to. Also, the children's miracle network is not a children's hospital. His animated order taking is not cute or. It's just annoying and blatantly rude when the customer asks you to stop interrupting them and trying to be funny and you just continue the circus. The time it takes to order is 4 times what it should be because if listening to the ridiculous show. read more

We ordered a med box of honey walnut shrimp.. got a small. Also a blow with fried rice & Shrimp ..rice is hard. Asked TWICE for soy sauce and was told it's in the bag.. guess what No Soy just Sweet and sour. we have tried many times to give them the benefit of the doubt with always being short handed. But no more. read more

The food tastes good but the portions are extremely small compared to other Panda Expresses I've eaten at. I asked the server and he replied, "that's a serving"... And the Spicy Wok Shrimp costs a buck twenty-five extra. I'm sure I'll eat here again but not if I'm very hungry. read more

Panda Express - Spicy Wok shrimp. The bowl is barely half full.. Tastes good though - Chinese Near Me - Canton, Texas

Ordered tha plate with a side and two entrees. One entree was brocolli and beef...zero beef, zip,nada. Was 14 pieces of very large brocolli! Lo mein was mostly filler. Very poor response from management when I called to complain. read more

I am so excited to have Panda Express nearby! My first visit was good, but I would suggest that you cut the broccoli into smaller pieces. It's impossible to cut with plastic cutlery. I was pleased to see that your drinks were more varied than other PEs that I have visited. The staff was friendly and efficient, and the portions were generous. I was a little disappointed in the size and decor, but it won't keep me from going there. Thank you for coming to Canton! read more

Let me start by saying i love panda express. This location is just not up to par with any other panda i have been to. The first time i went i ordered a plate dinner which is supposed to come with 2 orders of meat. I only recieved half of what i ordered in the box, and i live far enough away i couldnt go back to have it fixed. I figured i would give it one more try. When i went back this time the lady at the window opened it and closed the window so fast i had no chance to ask for condiments or anything. I then had to go inside where i was ignored for 15 minutes and then i finally was able to get someones attention and get what i needed. I will not eat here again, will drive the little bit to go to terrell when i want panda. read more

Foods never fresh and still charge extra for honey walnut shrimp! And they don't give you much food at all compared to the one in Terrell!