I needed a quick bite and decided to try this location. As far as fast food chain Chinese food, you really can't expect too much, but at least they are consistent. We got there at 5:25 pm. The drive thru had several cars so we tried inside. The line was at least 8 people long and while we waited the line didn't seem to get any shorter. I would recommend adding some staff during the dinner rush. It is fast food, so it is easy for people to become impatient and leave after waiting 10 minutes. That is what we did. We came back around 7 after we finished in the grocery store. The restaurant was pretty empty. The guy at the counter was helpful, polite and suggested ways to keep the cost of the meal down by using the 2 entree option. It was clean and they even made my veggies fresh. Unfortunately they were under cooked and under seasoned, but at least you could tell they were fresh since they crunched when I ate them. Overall a fine experience as long as you avoid the rush times. read more

Me and my partner have both gotten extremely ill after eating here, they will forget drinks, they get mad when you ask for more as they rush the order, and the service is sub par with rude attitude towards customers. Better places to spend your money. read more

I think that the management here is very unprofessional. I had an interview with Jamie and she wasn't very attentive during the interview. She told me I would get a response within two days about if I got a second interview. I called the store for two weeks asking to speak with her and of course she wasn't there. To my knowledge she was on leave. So they insisted on leaving a message for her to reach out, and of course never did. I had sent her email reaching out with no response. Almost three weeks later she told me she decided to go in a different and acted as if she had sent me a email and didn't. I think the food here is great, but the service not so much. Seems very intentional that a manager didn't reach out within three weeks of an interview when other employees have been very well aware that I was trying to get a response. read more

Upon arriving 26 minutes before closing I order chicken spring rolls Sam tells me it'll take 8 minutes to make, that's fine. Then she proceeds to tell me they're already cleaning up fryers. I'd expect at least close to 30 minutes before closing you'd still want to make as much money as you can before closing. I mention you already told me you'd be able to make it why wouldn't you mention that in the beginning? Terrible service read more

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It was clean and they handled our group of seven very efficiently. All good selections were full and fresh! read more

Panda Express - customers at the counter of a restaurant - Chinese Near Me - Colorado Springs, Colorado

Worst Panda Express in the Springs. Customer service is absolute trash. You'd think I walked in there with a subpoena the way they were avoiding eye contact. Standing right at the register and had multiple employees walk by me while the store was dead empty. All for an online order that was already made and I spent 5 minutes just standing at the register. You'll get better service at a vending machine. Don't waste your time here read more

I asked for sriracha and the white lady gave me this stank face and gave me 5 terriyaki sauces as a joke. Obviously panda hites anyone in their 40s with shitty work experience and customer service. Go to the panda at citadel not this one read more

What ever you do do not order delivery from this location, the driver picks up the food then sends you a notice saying order was cancelled, you still get billed but do not get your order, then you call in and they give you the option to either get a refund or coupons that you have to use several times to get your full order that you placed only allowing you to use one coupon each visit, which meens you have to go back atleast 3 btimes to fulfill you original order,meening you haveb to buy three more meals at regular price to get to use the coupons, what ba scam, and they said this happens all the time, why not use a different delivery service? read more

Ordered 80$ in panda last night two include two five person family meals and found plastic in the noodles .... Disgusting read more

Panda Express - Plastic in chow mien - Chinese Near Me - Colorado Springs, Colorado

Lunch before the Super Bowl at Panda Express - Orange Chicken, Teriyaki Chicken, Half Chow Mein, Half Fried Rice.   I went through the drive-thru and I was impressed how they kept the line of cars moving quickly.  The food was hot & fresh with proper portion sizes.  The teriyaki sauce was in a pouch so I could control how much I wanted on my food.  They also included a fortune cookie.  My fortune:  "You are as intelligent as you are good looking."  Ah, gee thanks Panda Express! read more

I went in for a quick lunch & was greeted by multiple employees. I assume the manager Krystal was helping put together food on the line but she was so nice! Sometimes they can be a little behind & seem a little "slow" but for the staff they have, they're doing just fine in my opinion. Food was hot & fresh. I've been here a few times already, and will continue to come here again. read more

Absolutely ridiculous!! Ordered delivery at 6:20. Called at 7:20 wondering where the food was because the tracker hadn't moved from received order- was told a driver never showed up and to have a nice day. No offer to refund or repack fresh food when driver arrived. Not even two minutes later I was notified my DoorDash driver was on the way to pick up my order from the store. Arrived freezing cold almost 2 hours later. Will never order from here again. Save you money. Wish I'd have read the reviews before placing my order. read more

Panda Express at 2960 S Academy blvd- I tried to give this location another try... it's been 6 months since my initial review and nothing has changed. There are so many issues from old food, to bad customer service. Went in to pick up food 545 pm 4/8/19- What we got was disgusting food. Walnut shrimp old, rice was pasty, chow Mein Noodles old. Beef broccoli soggy full of SALT. Corporate needs to step in at this location cause it needs some serious help from the food, and the staff working here. Elizabeth E please get her more training with serving food. I wish I could give NO stars cause that would be appropriate for this location. We will never be back! read more

Panda Express - 4/08/19- Panda Express 2960 S Academy blvd. This is how our food was packed- everything old. - Chinese Near Me - Colorado Springs, Colorado

Lines are always really long and slow moving as service is subpar here. They're usually sold out of a lot of menu items. The last time we went the orange chicken was not good at all and the rice was very dry and overcooked. I got a plate and had a couple pieces of chicken, the same amount of chicken as my sister who just got the bowl. Won't be coming back here again. Portions seem to get smaller every time we come. read more

Panda Express - Orange chicken "plate" - Chinese Near Me - Colorado Springs, Colorado

The worst panda I've ever been to. The girl at the drive thru window was not only rude, but also failed to mentioned that there was a 20 min wait for teriyaki chicken until after we paid for our food. We had to switch our order at the window and she proceeded to say "there are cars behind you." After all the hassle we get home and you'd think they'd be a little generous since they had us waiting. Got 2 pieces of beef for the entree of beef broccoli. Save your money. read more

I am extremely disappointed by what happened to my favorite fast food take out. My wife and I have been your regular customers for at least one year, purchasing 2 large plates every sunday evening. We liked large portions, tasty food and reasonable prices. Starting January 1st that has changed. Portions got visibly smaller and the price went up. We understand that with the minimum wage going up it is not surprising to see the cost of everything adjusted, but significantly smaller portions is what tipped the scale. We did not say anything for a while, however, last time portions were so small that I had to say something. The employee behind the counter objected, telling me that portions were always this small, I don't know what I am talking about and proceeded to ask me if I wanted to purchase something additional if the plate that I have gotten was not enough... Both, my wife and I, were embarrassed and offended how your employee handled our concern. I have returned the food that I have purchased, got my money back and will not shop at Panda Express for a very long time. I will try again next year maybe, to see if things improved. Very disappointed. read more

Stay away from this location. They're quick to ask for donations and don't tell tell you until after you pay that they need you to park. Don't park. The employees will tell you it will only be a few minutes after you park. However, they'll forget about you and if you're lucky they might bring your order to you in 30 minutes and cold. The manager won't come out and talk to customers. She's refuse to refund your order and tell you to call corporate to getz refund. Don't ask for thenumber, as they will tell you to Google it. If I could have done less stars I would have. All I can do is let people know about the horrible place. read more

Was looking around for dinner tonight while I'm visiting in town. I thought the food was great and always consistent. The service was fast and prompt. My reason for not giving it 5 stars because of the dining in area. Tables and chairs are nasty and just doesn't feel clean. Get the area cleaned up and this place would be great! read more

I'm giving 3 stars because at least the food was good. Ordered a large drink with our food that didn't get put on our order. We had asked for the drink & the girl said no you don't get a drink. We replied that we ordered one in which I guess she couldn't handle that & got frazzled & confused over her error. She had to call over another employee to recall the order to tell us they forgot to charge us for the drink. Um OK then...we want a drink can you please just ring us up for a drink then so we can be on our way. Didn't know why it needed 2 employees to charge us for a drink they forgot in the first place. read more

Not sure if I ordered chow low mein or onion low mein.. smh not the first time this had happened either. read more

Panda Express - Chow lo mien after picking out the whole onion they put in it. - Chinese Near Me - Colorado Springs, Colorado

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This place is just horrible. I asked for chow Lo mein noodles and once I got them they were just drenched in onions. There was more onions than noodles. I also asked for extra orange chicken and they gave my shrimp instead. I'm highly allergic to shrimp. My husband is highly allergic to onions. The whole order was just a mess. read more

This chick charged me $15 for a side of steamed rice and fried rice, charged me as two bowls instead of two sides.

I've been coming to this location for years. Tonight I was given a very small portion of burnt rubbery chicken, then they tried to over charge me on my plate by $2.00. Definitely not worth it. read more

Every time I order online or through a delivery service nowadays things are missing, Im getting whole entrees I didn't order, and they don't give any sauce that come with entree or sides. And no chopsticks. Quality of food has diminished recently as most everything is soggy or lacking any sauce. Disappointed lately, will not be purchasing for a long time. read more

I ordered TWO "Bigger Plates" Our Chow Mein noodles were VERY dry. So dry they almost weren't even edible. I also ordered Orange Chicken & Sweet & Sour Chicken. The Sweet and Sour Chicken was practically ALL veggies and no chicken. The Orange Chicken were the little crunchy ones with no meat. I was pretty disappointed, since we do not choose to dine here often due to the high pricing for a family of 4. We have been to this location multiple times, it seems they don't really care read more

I ordered online for pick up-I added an extra entree and they left out the orange chicken. I requested a refund and I was refunded $2.50? This was apparently the cost of the orange chicken. It caused me a good deal of inconvenience because I did not have enough food for my family and I had to work so there was no time to return (the whole point of ordering online). Additionally it was overall cold and I had to reheat the food. read more

Went to the drive through employee kept interrupting when we were ordering Kept trying to add stuff we didn't order instead of what we said. She asked if the screen was correct the font was to small I asked if I can get a print out before I paid. When we pulled it up she throw us an attitude when I asked for a print out to ensure my order was correct she got even more attitude shoved the paper to us, I checked to make sure it was correct and i preceded to pay. She then gave us our food and didn't say thank you have a nice day. I proceed. To check my boxes to make sure our food is correct she stood to the side with her arms crossed. The order is was in the incorrect boxes and the one item on the order was very small. read more

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Drive-thru is a nightmare! My husband and I went the other evening around 7:00pm. We could see that there was no one in the lobby and three cars in front of us. We sat in drive-thru between 15-20 minutes and of course they block you in so you cannot leave. Once we got to the window we saw our food sitting there while Eduardo helped other people. I asked him if drive-thru is always this slow and he said yeah when it is busy. Poor excuse when we can see how "busy" they really were. And if they were so busy why didn't they have the two guys messing around in the back get up front and help out? This is now the second time we have had a problem with Eduardo's attitude. The food was decent, way spicier then it has ever been before. Not at all pleased with the service we have had here. read more

My family comes here often and I am always satisfied with the amount of food we get. The drive through can be a little slow depending on the time of the day, but this is normal at any fast food restaurant. The employees are always working hard, quick and polite. We had one instance where they gave us a wrong entrée, but we called and they were prompt about correcting it and gave us a free meal for their mistake. While this was a little frustrating, I was just happy they were reasonable and willing to accept the mistake and make it right. read more

We sat at the window for a good 10 mins as 3 different employees walked right past us even made eye contact and didn't speak. The girl with the red hair was extra rude never offered to assist us even tho she was standing there the entire time we waited. It wasn't until someone else came to the window to hand us our food . He even ignored me when I asked which drinks were which. They also just threw our food in the bag and everything opened and spilled everywhere. The worst customer service ever. Highly wouldn't recommend coming here!!! read more

Great team work, always clean and fresh yummy food!... Was in town visiting friends and they brought me here, loved it and recommended to others. Everyone is very welcoming and friendly. read more

ive read the reviews and im sorry but for the people who order food and yall get your food cold, its not the workers fault, its the drivers for taking too long. plus the workers work on the online orders as soon as they get here, so if you dont want it cold come pick it up earlier. ive seen panda espress really busy with a long line but they try their hardest to keep up with the customers. sometimes customers take a while to order so be patient. the cooks cook the food fresh, dont blame them for the food being soggy or whatever, the reason that is, is because its been out in the front for a while, yall should expect that when the food is sitting up front. i as a costumer understand since its FASTFOOD not a full on restaurant, i love your food its all great ! read more

Seriously? Ordered a plate (2 entree with side) and this is all you get? Wow...at least the new Peking pork sample that I got was tasty. read more

Panda Express - Chinese Near Me - Colorado Springs, Colorado

Went into the drive through, ordered orange chicken, broccoli beef and chow mein. When I got home and opened my to-go plate I only a mountain of noodles and broccoli, about 4 pieces of beef and no orange chicken. Was pretty pissed considered how easy/common of an order I'm sure it is. Not only that it's ridiculously overpriced for Chinese food. read more

I ordered the Beef Broccoli bowl but there was no Beef in it at all. The Beef Broccoli is the only thing I can eat.

one time service was slow and food too salty in my opinion but the sprite was good. might go back.

Literally the worst place to eat. The line is always super long and these idiot employees don't know how to take direction they didn't even put teriyaki sauce on teriyaki chicken. Literally teriyaki sauce comes with the teriyaki chicken I don't understand how they don't even put the sauce on there and then don't even wanna fix the problem. They need to hire a staff that has basic listening skills. These people are mad that they work at a job they chose to apply for read more

I looked online and it didn't have they eat bar that said they had. And also I'm from the south and here they don't believe in duck sauce so I had to go to the store and buy some. Really inconvenient. read more

This place is super friendly. ...going to be making this place a habit... The cashier is pleasant and very helpful. This was my second visit and she was very patient as I read board. read more

I go to this place every week on fridays but yesterday wednesday have to go again for my kids after a long day at work, order the same menu but was attended by an Asian Lady which when she started serving was meticulously grabbing as less as she can and I told her why she is calculating to get so less, she replied because you are getting rice and chow main, after when I add orange chicken she took the spoon and one spoon was maybe too much for her that she have to shake the spoon to drop what it was for her excessive, I told the cashier she was very stingy and pay $9.00 for a kids meal size I guess is wrong, it will be good for management to check or do training on the amount of food given to customers or having a scale to don't be scammed for what you pay, looks like they raise prices and lower amount of food which profits double. read more