I first fell in love with Shake Shack in NYC. No 3 lbs of greasy fries like 5 guys. Smash burger cooked to perfection. I was excited to see one coming to Franklin. I first braved the long lines when it opened in Franklin. I forgave the learning curve. It was, after all, Shake Shack. I noticed that the burgers were not exactly...great. Certainly not worth the long wait. We continued to give it a try, often with a "are you willing to risk it" as a prefatory question. Like an amnesiac we would go and then get an incomplete order of mediocre food. We took a break. Fast forward a few years and I find the mess of this place persists. The lines are gone and the service remains mediocre. The burgers are now in competition with In & Out, but in reality Culver's, almost across the street, is a better value. Nah, Shake Shack, I'm out. read more

Small parking lot, but I got a spot, No interaction between staff & customers except "you are gonna have to use the kiosk, " room felt like a tin can with all the gray & beige, had a few tvs on the wall. They give you world's smallest cups for self service water, my smash burger was well done , fries were good, it was just ok read more

Like a lot of places, this shake shack has gone with the self serve kiosks to place orders. The machines are on par and selections are intuitive. During our visit there was an attendant on hand to help if needed, but spent most of their time making sure anyone in line waiting knew there was an open screen they could use. Service is good. We had a few shakes that came out before our meals. Food is great and comes out fairly quick for a made to order restaurant. Ambiance is nice... at the end of the day it's a fast food joint with somewhat trendy vibes. read more

Shake Shack Franklin - Burgers Near Me - Franklin, Tennessee

A pleasant, quick and easy lunch pickup. Ordered on the app; was able to customize each sandwich. Ordered was ready within 2 minutes of our arrival (and their estimate.) Very courteous wait staff. Burgers were excellent...somewhat akin to a smash burger; flat, seasoned well, loaded with requested add-ons. Fries were crisp & hot. Milk shakes - just so-so. read more

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I don't know why this has such low reviews. The staff is so friendly as soon as you walked and greeted you and asked if they could help in anyway. There's kiosks to place the orders. Very simple and easy to use. You can also substitute however you like for example I got a lettuce wrap burger. Chicken nuggets and hotdogs for kids. They have a variety of shakes as well and floats. Great location very clean and the staff was very friendly read more

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I've been here before and have enjoyed the food, I came in today and was planning on paying with cash, I stood in the front for a few minutes while I was passed by by a worker several times. Pretty disappointing, I've ordered up front before and payed in cash before. Not sure why today was any different. read more

So good!! First time at Shake Shack did not disappoint! Had the Shake Stack and the cheese was dripping off of it!! Delicious! read more

Shake Shack Franklin - Shack Stack - Burgers Near Me - Franklin, Tennessee

I like the self-checkout kiosks when you walk in. This location is clean. The staff is friendly, and they bring your order to your table even if it's takeout. My burger and fries were well packaged. read more

This place has really gone downhill since they opened, and they haven't been open that long! I get the impression the staff is going out of their way to try to ignore customers. They basically force you to order yourself on a kiosk. They have a couple of positions for staff to take your order, but nobody is there and they clearly discourage that option. The staff behind the counter keeps their backs turned toward the customers, regardless of whether they're working to put together orders or just talking amongst themselves when they aren't too busy. Getting their attention when you need something can be a real challenge. The food quality has also gone down quite a bit. The burgers often look like the staff trying their best to fulfill the joke about fast food not even remotely looking like the photos they put on the menu. The meat was falling out of the burger, there was hardly any sauce, and everything was a bit of a mess before I even picked anything up. read more

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Love this place! The burgers are perfect. Love the fresh lettuce and tomato toppings. Staff was friendly and the food arrived quickly. Great place to sit down and grab a tasty bite. read more

Shake Shack Franklin - 3 Shakeshack burgers and a side of fries - Burgers Near Me - Franklin, Tennessee

Double bacon avocado burger. Fast, hot burger in a clean restaurant. Always the best! Thank you, SS team.

Earlier in the day, I had passed by a Shake Shack in Green Hills. I had already had lunch, but I wanted to squeeze in a burger visit before I left Nashville. While in Franklin, I spotted this Shake Shake. I had dinner here. I had been to only one Shake Shack before this visit. It was the one in Edina, MN. I hadn't been there since before the pandemic. This eatery is across from SpringHill Suites. It made me think that I should stay there next time, so I can have burgers every day. I backed into a spot and walked over. Things have changed a bit since I last ordered from this franchise. There are still menus when you first walk in. However, you don't order from a human being anymore. Instead, you place your order at a kiosk. The process was easy for me. I saw a sign for the bourbon bacon cheddar double burger and knew that I had to have it. I also saw cherry hibiscus summerade as a featured drink, so I had to get that, too. Crinkle-cut fries were a must. It was the easiest decision that I've ever made. One man had a difficult time placing his order through the kiosk. He had a male staffer help him out. I selected everything that I wanted and paid with a credit card. Easy peasy. I was prompted to enter my cell number so I could get status on my order. Done! I found a table and sat patiently for my food. Communication was stellar. I got confirmation that my order was ready in less than ten minutes. I was impressed. A man at the pickup counter called my name. I picked up my order and thanked him. The kicker was this man saying, "You're welcome, Mary. Enjoy!" Personalized customer service was a nice and highly unexpected touch. You'd think that ordering through a boring kiosk would default to losing that human interaction. Not here. I brought my food back to my table and chowed down. I was excited. The bourbon bacon cheddar double burger consisted of white cheddar topped with bourbon bacon jam. The bourbon is from Maker's Mark Bourbon. Crispy shallots and ShackSauce go on top of the top beef patty. Everything is between a halved, toasted potato bun. It was divine! The beef patties were juicy and seasoned nicely. The bourbon bacon jam made this burger so special. I loved it so much that the place should bottle it up and sell it to folks like me. The white cheddar made this burger feel fancy with each bite. The toasted potato bun was so good. If this burger is still on the menu, get it. I hope that it becomes a permanent fixture. I am not a hardcore fries person, but I do have a weakness for crinkle-cut ones. They were delicious here. They were lightly salted, crispy on the outside, and creamy inside. I love the grooves in crinkle-cut fries. You get more ketchup in the crinkles. They were fun and yummy to devour. I washed everything with my cherry hibiscus summerade. It was delicious and refreshing. I love anything with hibiscus and cherry. It was the perfect flavour combination. It was slightly sweet, which I appreciated. I was content having dinner here. I thought that I would be too full ordering a double burger that I'd need to nap in my car before heading back to the hotel, but it was perfect. I had an excellent experience at this Shake Shack. I'd return in a heartbreak whenever I'm back in the Nashville area. (352) read more

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Visited Shake Shack in Franklin, TN, and overall had a good experience. Parking was full as it's a shared lot with other business in a busy area, we got the last spot and it was not even busy in the restaurant. I know there is a parking garage in the area not a terrible walk. When you walk in there are kiosks for self-service, unfortunately their placement in the sun made ordering a bit tricky. I did enjoy all the natural light while dining in. It seemed like they were low on staff, but the food came out quickly and we felt it was consistent with past experiences at other locations. We each enjoyed the SmokeShack burger, the bacon was a little undercooked, and shared the crinkly parmesan truffle fries (to die for!). We also treated ourselves to a Cookies + Cream shake, which was a great way to finish off the meal and is by far my favorite shake from a chain restaurant. Not necessarily bang for buck, but we will return when craving some SS since location is convenient for us! read more

Shake Shack Franklin - indoors - Burgers Near Me - Franklin, Tennessee

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Burgers and staff are always awesome!! Go there as a nice treat with my wife! See you this week!!

Not a fan of this restaurant. My husband received a raw burger and it was handled very poorly! In addition, we have a family friend whose son had an interview there the other week. Dressed up, got there early, met with the manager who gave him about 10 mins of her time. Barely asked anything and then never called him back! He's a shy guy, very sweet, really awful way to treat people. Remember all applicants are potential customers and they tell others about their experience!!! read more

I enjoy the food here - good burgers (avocado bacon, mushroom, etc), fries. I would go for fries and milkshake daily if it was convenient. Presentation could use some work as the toppings seem to just put on top without any artistry. But the service is reason enough to skip it. Self service kiosk - no problem. But they are Understaffed to the point that you have to flag the food runner down to get any attention. Place an order at the kiosk, I usually step outside and wait. Text arrives to say order is ready only to go back inside and have to wait 3-5 more minutes. Great way to cheat the system and keep your ticket times down... say the order is ready but it's really not. read more

Ordered food on the app and it said nothing about closing time so I got there at 2min after 9 and all the employees pretended I was invisible I feel stolen from read more

Shake Shack Franklin - Burgers Near Me - Franklin, Tennessee

Food took FOREVER. Bad service and it should not take 45 min for one burger and fries.

We just had Shake Shack in downtown Nashville so we'd figured we'd try this one out in Franklin. The setup was a little different mainly because they hate a parking lot with other businesses thus giving limited spaces. The atmosphere was great. The food smelled good and the customer service was good. I got two chicken sandwiches and they were ok but they were not crispy like downtowns. Also my first chicken sandwich I had I noticed a long strand of HAIR which made me sick to my stomach and after discovering it I went to the manager and showed her. They apologized and corrected the issue. Other than that issue everything was good but it I'll need a sometime off from the location before I go back because of the the long HAIR! read more

Great burger... Everything else was pretty subpar, and INCREDIBLY expensive. It's basically fast food, so I don't have high expectations. The "kiosk" ordering system was very busy. Only three, for the entire places. Kind of silly. Chicken nuggets, were SUPER greasy, a bit under cooked/soggy from all the grease. These issues, along with SUPER cold fries, are a bit of an issue for the amount we were charged. read more

This place has been improving, I've noticed. The staff are friendly and helpful. Don't be alarmed if a person doesn't greet you at the register, it's quite common for regulars to just use the kiosk and place an order. My orders have been accurate, fresh and fast. The smoke shack is always a winner! The restaurant is chill, not too noisy typically. This location is right across the parking lot from a hotel that tends to stay busy with tourists and travel sports teams. read more

Shake Shack Franklin - Front entrance of Shake Shack restaurant - Burgers Near Me - Franklin, Tennessee

Got a truffle burger, fries, small draft root beer, and a single scoop of custard. Burger and fries were pretty decent, above average. Root beer was more ice than soda, refills don't appear to be free, but more importantly draft root beer should never default to having ice in the cup and a place like this should know that. Custard was melted on the outside, crystallized just in from the melt, and a huge solid piece of ice in the middle, pretty nasty really. Staff was not rude, or unfriendly, but not really helpful either. Tray was brought to table with no more than "here you go", no check to make sure it was right, and no napkins. I had to check 6 tables before I found one that didn't feel like it had been wiped down with soda instead of sanitizer. Bill came to almost $30 for a single meal. The burger was a little nicer than say Culver's, but everything else was significantly worse for almost double the price. Never say never, but I can't see any reason I will ever go back to a shake shack. Would give 1.7 stars but not an option, do 1 it is. read more

As with any Burger place, the kids are sometimes disinterested and a little slow. Not rude exactly, but hardly lighting the place up with enthusiasm. Maybe that's just kids today. Also, using the kiosk might be a genius way of ensuring order accuracy but it kills the human connection which, after all, we all kind of need and want when we go out to eat. However, the burgers and fires are absolutely delicious. It's our favorite Burger place. Juicy patties, salty, crispy fries and excellent shakes. Kind of pricey but overall very good. read more

The food here is simple awful. I don't know a better way to explain it except to say ".. it's a Five Guy wannabe burger spot". The service was fine. The food just doesn't taste good. There are definitely better places to eat than here for a good burger. read more

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Everyone enjoyed their hamburgers and the mushroom burger is really tasty - a nice option for a non-meat eater like me!

The food was delicious. Everything was prepared and seasoned great, lots of yummy options. And the food was hot, and only took a few minutes to get to our table. Our server, Micko, was very sweet and hospitable!! And the ambiance is great. However, the only thing that threw me off is how our food for three people was around $60 before tax and tip. read more

I saw reviews that the Shake Shack burgers tasted a lot like In-n-Out burgers, so my daughter and I decided to give it a try. When you arrive at the Franklin location, parking is limited and they have overflow parking across the street and also down the street. When you walk in the door you are greeted immediately by walking into the ordering line, which makes it VERY crowded and not very social distancing safe. BUT the nice thing about the Shake Shack is that you can place an order with a live person working the counter OR to the side they have screens to place an order yourself (self-service). We opted for the self-service since there was no wait! We both ordered the Single ShackBurger, fries and drinks. NOT an In-n-Out burger, but good in their own way. Burger was pretty greasy, and had good flavor. They also have crinkle cut fries!!! This time we had no room left in our bellies to try the frozen custard or a shake. But will definitely be back to give one (or both) a try! read more

Shake Shack Franklin - Single Shack burger and crinkle cut fries - Burgers Near Me - Franklin, Tennessee

The location was very busy on a Friday night and they have some logistical issues to work out for sure but the food quality was good and the beer was cold. The staff is what made the difference. The cashier apologized for the wait outside to enter and then advised on an estimate of how long the order would take. The ordering process was friendly and welcoming. The manager helping to give out orders was very aware of her surroundings and issues that were coming up and working hard to help everyone that she could. All Staff members were friendly and working with a good sense of urgency. The place was busy and everyone had large orders plus many online orders coming in. read more

The service is real nice and the food came out real fast. I got the Shack Burger and it wa very good. The vibe in there was excellent and all the people there were very kind. read more

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I'm sitting at a solid 4.5 but service got the bump to 5. Wonderful that they had employees coming around asking if you want a refill. Lots of indie and outdoor seating. Burger was fresh and well cooked medium well. Still juicy. Potato rolls are fresh and a nice addition. Fries were good (with cheese were even better) and the grilled cheese is smashed on a potato roll. Good stuff. Wife tried the non-alcoholic watermelon mojito which really have the mojito vibe without the punch. Had the hair and half tea with unsweet tea. Good, but the tea could have been a touch stronger. We'll be heading back here again. read more

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I feel like this place is going through some serious growing pains in their opening weeks. We had friends stop in to order for us about two weeks ago and it was a mess. They said the kiosks weren't working and apparently the kitchen was behind at least 45 mins. There was a line of unhappy To Go customers and another line of customers wanting to order, but they were turning away once the employee was letting people know about the backlog (our friends left also)...so no burgers for us. We decided to go in today and I will say the food is 4 Stars. The fries were great, hamburgers outstanding and time we received the food was great. Place is clean, but the ordering process is so not there. We ordered alcohol and kiosk requires an employee to check ID & crickets (no one around). Went over and employee said not to worry to bypass. Go back to the kiosk and you can't do that...so now we had to grab someone else. Needless to say...this process doesn't flow well. Thank goodness there wasn't a large line but if there was, it would be a mess. As we were leaving we noticed a line forming and still loos likes their ordering process is inefficient and doesn't flow fast, which is odd because other locations are seamless? Also, we must have been in between shifts because they had a lot of employees just around or sitting at tables. That's not the employee fault that's all on management. Just seemed odd, because it was like that since we got there, ate and till when we left? Place is smaller than others (so best to go in odd hours) and parking nearby is lousy. read more

I'm not really a burger person but when I am I come to Shake Shack. This location is nice because it's in a really good area with lots of growth. I always get the shack burger with fries and a cookies and cream shake to dip my fries in (yes I'm one of those people). Every location I've been to has honestly been super consistent with the quality of food you get. Every bite is just mouth watering and perfect. It's really good but It's pricy... But its also not McDonald's so you get what you pay for. I also like how easy it is to order here with all of the self checkout stations! This location was pretty dirty however. Tables were really sticky and not wiped off. Counters up front were dusty and nasty. Floors weren't swept. Also when the young guy handed me my tray it had sauce all over the bottom of it and my whole hand got it read more

Shake Shack Franklin - Shack ShackBurger - Burgers Near Me - Franklin, Tennessee

Tried them out for lunch and was not impressed. The menu is limited to burgers and shakes. The restaurant has kiosks that you can key in your own order. They were pretty easy to use for some but took but also had someone also there to take orders. They cook to order. I had the basic one patty cheeseburger with fries and a shake. The burger was a little salty but okay. The crinkly fries were a little hard. The shake (Shake Shack) was less than impressive. It didn't feel the container cup. I think it was space left to add whip creme but who knows. There are a lot better places to grab a good no hormone, grass fed, $10 burgers. The inside is nice and spacious to accommodate groups, great parking and a nice patio for outside dining'. The patio faces the street so it can get a little noisy, read more

Shake Shack Franklin - Outside at Shake Shack - Burgers Near Me - Franklin, Tennessee

Solid casual quick service non fast food quality ingredients but fast food option. The service was quick and very kid friendly. read more

I lived in the New England area for a long time, where Shake Shack is a much bigger thing, and was SO excited to see one opening up so close to me here (particularly because sometimes it can feel easier to take a flight to Boston to get my Shake Shack fix than brave Green Hills traffic.) I tried ordering online or via the app, but neither recognize this location yet, so I wasn't able to. The parking lot was almost full when I arrived about an hour before closing on a holiday weekend. The inside is pretty spacious though, and there is also plenty of outdoor seating, so even though they were busy, everyone seemed fairly spaced out. I also liked the nice touch of corn hole outside the front of the building. It's a great space, particularly for families. I went in and ordered via one of the teleprompters, which was easy and quick (but didn't allow me to easily customize things like getting sauce on the side.) The one huge plus about this place compared to my experience at other Shake Shacks -- the service was excellent. I asked the guy at the pick up counter for a side of their buttermilk Mayo and to change my hot honey fries to regular fries before my order came out and he obliged both quickly and with a smile each time. My order came out after a 7-10 min wait, which I thought was pretty fair for how busy the place was, and I took it to go. I immediately reached in to taste one of the fries and it was decidedly mediocre. Don't get me wrong, it was clearly hot, made-to-order, but was kind of soggy in places and missed the distinctive crunchiness I've so enjoyed of Shake Shack fries on other visits. I did the very brief drive home and dug into my portobello mushroom burger and found myself similar disappointed. I'm used to being cautious about the hot, oozy cheese that should leak out from the mushroom burger, but this cheese was a bit lukewarm. The Abita root beer was as delicious as I remembered, but in general, the food felt a bit meh compared to my past experiences at Shake Shack or other amazing burger joints in the area. I will definitely be back to try this place out when it's had more time to set into it's rhythm, and hope it can live up to the Shake Shacks I've known in the past! read more

Shake Shack Franklin - Ordering area with computers to order on - Burgers Near Me - Franklin, Tennessee

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I have been very disappointed with what used to be my favorite fast food joint. The last two time we ordered from here the order has been wrong. Single when a double was ordered, plain when I ordered everything on it, etc. Get your act together Shake Shack! I'll be taking a break for a few months to see if they improve. read more

Expensive. Dirty tables inside. Broken tables,  filthy tables, and trash on the floor outside. Albeit a Monday, it's dinner hour and better than 95% empty seating isn't a good sign. With what we just paid for an abbreviated meal of two sandwiches and two drinks this joint should be sparkling.  Customer's can grab napkins and clean their own tables, right? That seems the process of the day. Carry-out orders seemed in progress, but no cars were waiting. Out of only two visible dine-in table's orders placed at the time, both came out wrong. Kiosks are supposed to keep that from happening, but...they don't. Kudos to the shift manager who made both right.  As we spent unnecessary time at the counter another family took our table (fair game and it was the only outside table without dirt and food on it...and no need to thank me. I cleaned another one.) Staff may be new and inexperienced, but that's why businesses created managers. The kitchen was filled with workers apparently not tasked with any duty beyond the counter. "Time to lean and time to clean" seems a foreign concept at too many establishments (not sorry, because the place was NOT understaffed on this visit.) Verdict: The burger was actually tasty, but there's too much else going against the Shack for me to make a return appearance. What? No fries? No. I'm not paying that for crinkle fries. Overpriced, too much misfit tech, and too little giveadamn. read more

Shake shack...so many funny memories I have here with the gals. Very very very yummy I come here frequently (my cholesterol hates me for it) never disappoints. The workers are very kind and have to put up with my shenanigans! read more

Shake Shack Franklin - Pumpkin shake, shack burger, fries - Burgers Near Me - Franklin, Tennessee

I had no problems with my experience at this location. In general I think Shake Shack is pretty over priced compared to their competitors, but it was good. It was a pretty slow day when I went. I didn't have to wait to order and I got my food pretty fast. Overall a smooth experience. read more

The customer service here is pitiful and the food is gross.don't come here the place sucks.