Fadya provided amazing customer service at Panda Express! She was friendly, welcoming, and made sure my order was correct. Even during a busy time, she stayed positive, worked efficiently, and made the whole experience enjoyable. It's clear she cares about her customers and takes pride in her work. Thank you, Fadya, for the excellent service--I'll definitely be coming back! read more

I just walked out of the store after standing there with only one person being helped before me. I watched about five people working the food line and two others at the drive threw (oh and a manager) as I stood there I saw some guy get pushed in front of me because he was a regular and then the breaking point was when an employee came up to the one about to help me and said, "do you wanna go on break?" I'm not asking to be treated like a queen but common panda express...just a little customer service advice, have your people acknowledge customers that are standing in line "we will be right with you" Goes a long way. I've never felt so invisible in my life. Hey everyone, if you're trying not to spend money on food, just go to Panda Express in Georgetown, Texas they will completely ignore you. This store needs attention from Panda Express Corporate. read more

Wait times were so long today and service was extremely slow. Food was over salted. Line was nearly 12 people deep and seemed to have no rush on anything there. read more

I ordered my food and they took 15 minutes to give it to me, they first attended to the car pick-up. Alyssa bad attitude. They still gave me my food reluctantly. One gets to buy not to order the free food. Bad service Bad attitude read more

It was very busy, which I completely understand--but what wasn't acceptable was how the situation was handled. During a rush with customers both inside and in the drive-thru, the general manager (wearing a black shirt) stopped all service so employees could take photos. At that point, there were at least four people ahead of us, several behind us, and we were left waiting with no explanation. To make matters worse, the employee who had been helping the line walked away mid-order to go to the back and look at the photos, in full view of customers. This significantly delayed service, and we ended up waiting over 30 minutes just to be served and receive our food. The only positives from this visit were Alyssa and the young male cashier at the front--they were the only team members who seemed focused and professional. I've never had an experience like this at this location or any other. I understand how busy retail and food service can get, but this came down to poor management and a lack of prioritization during a rush. Overall, very disappointing. read more

Small portions Beef and broccoli no beef all broccoli. Orange chicken fried too hard. read more

My first time to eat hear today. I ordered online for me and my husband and he picked up at the drive through. I got someone elses food. I got a kids meal with OJ and apple treats. Someone's poor kid got a spicey hot meal for dinner and my egg roll. read more

The orange chicken was very hard and dried out, little to no sauce on it. The noodles had more cabbage in it than noodles. I have give this place more than one try and they are still a disappointment. read more

Panda Express - No sauce on the orange chicken and all the cabbage in the Omani - Chinese Near Me - Georgetown, Texas

Just want to say, big thank you to the Panda crew that worked the evening of February 2 about 7:30 in the evening. Ordered my food online, using the Panda app., with a ready time of 730. I arrived at 7:28 and the food was hot, packed, and ready to go. I received a friendly reception when I entered the door, the crew was busy but very friendly I'm sure you've read a lot of reviews on the panda app about this store. But remember folks, this is fast Chinese food, so yes there's gonna be some slips here and there, but overall at this store, the food is very good. It's not greasy and even though I have a panda express closer to me, I travel almost 10 miles to come to this store for the amazing service and quality food. So thank you panda crew for your excellent service and dedication to your craft. For a 5 Star rating you need to adjust the Chicken-Mushroom ratio on that entrée. There was so much more veggies than Chicken, that I had to donate some of my Teriyaki Chicken to my wife's bowl to complete her meal. Michael C. - Georgetown, Tx. read more

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Too long wait time. Unfriendly servers. Server did not take my order and was very rude when I asked her for the status of my online order. 0/10 recommend this location. read more

Es demasiado lento el servicio espere bastante rato por mi orden y no era en la hora más ocupada no quiero imaginar cuanto se tardan cuando es la hora pico read more

I want to give no stars. This was absolutely horrible - chicken was raw! Discovered it after I ate a couple of bites.... read more

Panda Express - This was the honey sesame chicken - - Chinese Near Me - Georgetown, Texas

We had such a great experience at Panda Express thanks to Fadya! She was absolutely amazing. Very friendly, patient, and made sure my whole family was taken care of. It's rare to see someone go above and beyond with such genuine kindness and attention to detail. Thank you, Fadya, for making our visit so pleasant -- you truly made our day! read more

Food was hot & flavorful, service was fast & efficient. My first time visiting a panda in Texas, and I loved it great experience I highly suggest! read more

I love Panda, the food is delicious and generous portions. The price is great. Panda is my grandkids favorite place.

Put in an order online for the first time here very surprised everything was very good. The portions were plenty for the price lots of food very satisfied everything tasted great very fast service read more

Order taker was an energetic and friendly woman. I was greeted by another pleasant employee as I approached the window. After payment was taken he had our food all ready to go. Our order was correct and portions were filling. read more

Panda Express - Chinese Near Me - Georgetown, Texas

The service at Panda Express on Williams Dr has employees that don't listen. Every time I go there they ask me if I want the sauces? I say no and I don't want the fortune cookie either. Every time they put sauces and fortune cookie in my bag. Yes I can just throw them away once I'm home but that's a waste. Why ask if you're not going to listen. Today I went again for dinner ordered one of my usual meals had reward to use and it cost me more than what I usually pay. Spoke to manager she wasn't very helpful at all. Didn't seem to care if they lose a customer. I drove away without order. Will never go back. I went around corner for dinner and got great customer service. There's another Panda Express 3.2 miles away will go there on way home. At least their people listen. Williams Dr store needs workers that care. In fact this same worker had put sauces and cookie in my bag last week. I tried to hand them back to her she just closes window and walks away. I honked my horn several times she just ignored me. So I left the sauces and cookie sitting on the window. read more

Got our drive thru order wrong, ordered two bowls, both with chow mein, once we got home, we found out that one had fried rice. My daughter was extremely disappointed. read more

I have been in here a couple of times to get togo orders. The drive-thru always has long lines. The staff has always been friendly. I like the food .... for americanized chinese fast food. My kids like their rangoons. I like the mushroom chicken. read more

We know this fast-food drill, Yelpers (and those who are new you'll get this soon). It is a chain and the food is good IF the service is there, the food quality is up to chain standards, service is fast and the restaurant is clean. It's so "easy" in concept but so hard to do. This Panda is really good. It appears to handle a good volume of people without ever making me wait. Servers on my visits there have been careful to make sure they understand my order correctly and I think that is important considering at Panda Express there is a blurred definition of entree and sides and volume when putting together plates/bowls/etc. (The egg rolls are an entree??). The food is what it is and it is the best and only fast food Chinese many have access to. This restaurant makes a great choice for tasty, fast-food Asian. read more

My boyfriend placed an online order here and when we came to pick up the order they said they didn't have it in their system. We showed our receipt and that it charged his card, but they still couldn't find it. After looking over the receipt carefully we realized that we placed the order at the wrong location. The manager, I believe her name was Lupe, called the other store and handled the entire order for us. Marie, I believe, was so kind and walked up to her our order. They went out of their way to fix our mistake and we're patient and kind about it. Plus the food was so good! Management was amazing and I just can't say enough about how kind they were. read more

Panda Express - Orange chicken and Side Chow Mein - Chinese Near Me - Georgetown, Texas

Seems like some of my broccoli had very well passed its peak of freshness as it had black on it. I wonder what else on my plate is also expired. The team needs to do a better job of monitoring their produce/ingredients. read more

Panda Express - I was fortunate enough to receive moldy/expired broccoli today. My broccoli shouldn't have black on it - Chinese Near Me - Georgetown, Texas

OK went to panda express today. Heading out on a family trip. Pulled up to panda express. They were not really busy. The parking lot was empty and no one was in the drive-through. We literally pulled up, first thing I said was can we please have some fresh orange chicken, and that. we didn't mind waiting. We just didn't want old food that was sitting for a while and sometimes that happens. That's why we usually eat inside. Unfortunately, we were not going to be able to do that this time. We left and got on the highway. Starting to open our food to eat, the string bean chicken had four pieces of chicken and soggy old green beans. The orange chicken was soggy and chewy. It was absolutely terrible; no way it was fresh. If we weren't stuck in traffic, we would've turned around but traffic was terrible. Made a phone call to panda to let them know (in a very civil voice not telling it in rude or loud way I just was simply telling them) that their food was not what we expected it to be. She immediately was defensive and ugly with me. Then argued and said that she made it fresh. She said that if you come back right now, I'll give you your money back in a very rude and not professional way. While that is not what we wanted, she was clearly trying not to accept her mistake. We will not be returning to this panda. We love Panda Express, especially my kids. Not how we wanted to start a family trip. I understand employees have bad days but you should never take it out on your customers. read more

Panda Express - Nasty old green beans - Chinese Near Me - Georgetown, Texas

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They burnt several pieces of the orange chicken and the noodles were extremely dry normally it's pretty good but today it sucked. read more

Panda Express - Orange chicken that is burnt - Chinese Near Me - Georgetown, Texas

So I placed an online order. I got two entrees and rice. I was extremely hungry so I dug right in and I did not look too closely at my meal. I close the box when I had finished eating some of it and then when I opened it later. There was a cockroach in it and my car is very clean. I clean it out. Weekly. I called the restaurant with my concerns. You know just to let them know that there might be an issue on their side. I was not placing the blame it anyway and the lady who I spoke to was very dismissive. I've never seen a bug in my car beside the fly And now I'm worried about if it really did come from the restaurant. I was just calling to let them know sometimes people have a 30 minute drive home and they don't look too closely in the boxes which is the point that I was also trying to make to whoever I spoke to and I will be contacting the health department because as a person who is working in fast food, it's not uncommon And to place the bloom on the Customer is ridiculous. I immediately put the plate into a white trash bag and I will update it with a picture later. read more

Decent. I went through the drive-thru on a Sunday morning about opening time and got broccoli beef and orange chicken with chow mein. Service was relatively fast and people taking my order and getting my food were nice. As is always the case with Panda Express, their orange chicken was fantastic and the chow mein really hit the spot. My only complaint is that the ratio of beef to broccoli was astoundingly low. The beef I got was good, but I really only got a few of pieces of beef. Also, a large percentage of the broccoli I got was stems. The idea with broccoli beef is that it's cut close to the head so it's soft and easy to eat. This is all acceptable, but the way they advertise their broccoli beef is as a 50/50 ratio of broccoli to beef. I received closer to a 20/80 ratio. Acceptable restaurant, but just average. read more

I normally do not give bad reviews unless there is a valid issue. Yesterday I ordered from this location through Ubder Eats and the Uber services was excellent. The food however was not. The portions were good as is the pricing but the fried rice I ordered was cold a clumpy,(yesterdays rice?) The bejing beef was good but not at all spicy and the orange chicken was good. I had not had Panda in a long while and was looking forward to it. I was very disappointed with the quality of the food. Can I please get hot,fresh,and spicy food? read more

I love it but it's just the rice I revuse to get anything but orange chicken ON THAT MENU ever again in my FUCKING LIFE

Do not go to this Panda Express poor service. I order 2 items with half and half now that you are not able to watch them make your order they put hardly any food. This places sucks now. They are so paranoid to the 10th degree it even makes the customer feel uncomfortable they have gone overboard and the food sucks. Response back: Every restaurant is social distancing. The way this Panda Express is doing it is way extreme you have made it way to complicated making people order outside on their phone to place an order is ridiculous. This makes customers feel uncomfortable and you are capitalizing on the fact that they can not see the food being prepared and your making the to go orders with hardly any food. I literally had about 3 spoon fulls of rice and 4 bite of noodles. This Panda Express use to be my favorite I would come at least once or twice a week. I would recommend people not to go to this particular Panda Express. read more

The chicken egg roll was disgusting. I have no idea what meat they used but it tasted like it was scraped from the bottom of a dumpster. The veggie spring roll was stale & chewy - not appetizing at all. I took one bite of one chicken roll, and one from one veggie roll. I threw the rest away. I didn't expect high quality food, but I certainly expected way better than this. Yuk. read more

Every time I try this place (which is about once every 3-4 months since I love panda but this location I always forget is NOT good) I end up either liking it enough to forget why I avoided it or the quality is literally inedible and I end up getting dangerously sick. The orange chicken is NEVER consistent at this location! I have gone to a different panda express and it is always consistent and then I come to this location and wonder why it is so horrifically terrible. My advice is not to NEVER have panda itself, just to avoid this location like the plague. read more

I placed my order, drive thru. When I got home. I notice, my order - beef and broccoli was actually missing beef. Hardly any beef. Never going back, Panda Express. read more

Panda Express - Chinese Near Me - Georgetown, Texas

Disgusting! A customer changed their mind in what they wanted. The person working put the food back even though the customer had taken possession of the plate. Gross! This place is not very sanitary. read more

Haven't visited here in a very long time. Just not convenient to where I work. I went in today to take advantage of an offer from my cell phone carrier. Panda Express is giving away free firecracker chicken with code. Well of course I just had to try it. It was a little sample box. Probably not what they use as an a-la-cart box. But it was enough for me. I had to get some fried rice and rangoons too. It was all fresh, hot and delicious! The server was friendly and helpful. read more

Panda Express - Firecracker Chicken - Chinese Near Me - Georgetown, Texas

Most Panda Express is pretty great. This one suffers from unprofessional managing staff. Found a clump of hair in 1/3 plates we ordered to go. After driving home and finding the hair, we called the store and was told to bring in the food for replacement and a refund. Once I got back to the store they didn't have much food left because they were closing in 40 minutes. I was told that I wouldn't receive the refund as was told on the phone. I then said that I didn't want the food they have left and that I just wanted a refund, I was told I had no choice but to take what food they had left that night, or I can drive back a 3rd time tomorrow to speak with the manager and get a refund. I decided just to take the food and not eat here again. The manager was on the phone telling the nice women at the counter what to say. As the staff was getting the new food that I didn't even want, I asked her to be honest with me. I asked her if I was being unreasonable by being upset about the situation. She said that she would be upset as well and that the manager was being unreasonable. I was told that they had to keep the copy of my receipt as well to "complete the food exchange." I told them that it was completely unacceptable and illegal. They then offered to make a photocopy but refused to allow me to keep my original receipt. I got to drive back to the store while my family ate dinner. My sister and I just got back from college, and we couldn't even have our first dinner back together after being picked up at the airport. I am a waiter at a favorite burger joint down the road in Roundrock. I know what it's like to deal with difficult customers. I wasn't that. I was polite and just wanted to be treated fairly. I simply feel disrespected by this manager. I was to make it known that the staff in the store that night were all very understanding and friendly. Being told I can waste gas driving back a third time to get my $7 dollars back isn't good customer service. I really really like Panda Express, but unless this store changes something about this terrible customer service at this one location, I will not be eating here again. TLDR: Got home with hairy food, drove back to be told I can't get a refund and I can't have the food choice I want.e Manager was a complete unreasonable jerk. read more

My SO really likes Panda Express. He responded positively to the food. The drive thru people were nice. I was a little disappointed that there was a 10 min wait for the steak option. Having said that, the food was hot. We will be back. read more

I love Panda Express. If you're looking for a quick, yummy Chinese meal to bring home, this place is for you. Their cream cheese rangoons are really good. I don't care for their spring rolls or egg rolls, they are lacking something. I LOVE their orange chicken & their lo mein noodles. Usually I get the Panda Bowl, it's a smaller portion (you pick one main entree and either rice or noodles). Or you can get a 2 or 3 main item meal with rice or noodles. I also love their string bean chicken and mushroom chicken. Service has always been friendly and fast and I have never had a problem with my order. Also, they have great fortune cookies! read more

Drive an hour and a half on the way home to realize it's the wrong order. Thanks for nothing. You had one job.

Great food, great service! Been eating here since opening eight plus years ago. Hands on management, clean restaurant , and courteous employees. Fresh cut vegetables galore always makes me happy happy happy! read more

Panda Express - Fresh Vegetables freshly cooked! - Chinese Near Me - Georgetown, Texas